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Dinasti International Journal of Education Management and Social Science
Published by Dinasti Publisher
ISSN : 26866358     EISSN : 26866331     DOI : https://doi.org/10.31933/dijemss
Core Subject : Education,
Education
Dinasti International Journal of Education Management and Social Science (DIJEMSS) is the scientific journal of educational and social science research published since 2019 by Dinasti Publisher. Dinasti International Journal of Education Management and Social Science (DIJEMSS) articles which contribute to the understanding, theoretical development, theoretical concept and implementation of theories of education al any levels. This Journal publishes Original Research Articles, Review, Short Communications, Essays and Case Studies within the whole field of Education and Social Science their related and applied fields.
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 1,491 Documents
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Legal Compliance In Health Care Services: A Systematic Review Mohamad Reza Hilmy; Rahmat Dwi Putranto; Erlina Puspitaloka Mahadewi; Ichwan Setiawan; Alika Shameela
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6272

Abstract

This study is driven by the growing demands for legal and regulatory compliance in medical facilities, which are generally seen as extra work for healthcare managers. Simultaneously, management efficiency has emerged as an essential requisite due to resource limitations and increasing service complexity. This study seeks to investigate the link between legal compliance and managerial effectiveness in health services via a methodical literature review methodology. The review adheres to PRISMA principles and examines peer-reviewed journal papers published from 2020 to 2025. Twenty-five carefully chosen studies were organized into themes synthesized to find the main ways that following the law is linked to better management. The results show that legal compliance indirectly improves management efficiency by making governance frameworks stronger, getting accreditation and standardization, managing risks and keeping patients safe, protecting data and information, as well as making managers more committed and changing the culture of the organization. The findings indicate that complying with regulations does not inherently improve efficiency; instead, efficiency improvements occur when compliance is effectively integrated into healthcare management processes. These results show how important it is to think of legal conformity as a strategic supervisory resource that helps provide health services in a way that is both efficient and long-lasting.
Competitive Analysis and Business Strategies of NVOCCs in the Maritime Industry in Indonesia Budi Nur Rochmadi; Prasadja Ricardianto; Librita Arifiani; Datep Purwa Saputra
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6279

Abstract

This study aims to explain the strategic adaptation mechanisms that shape the competitiveness of Non-Vessel Operating Common Carrier (NVOCC) companies in the competitive conditions of the Indonesian maritime industry. As providers of Less-than-Container-Load services, NVOCCs play an important role in integrating MSMEs into global trade and enhancing the efficiency of the national supply chain. However, NVOCCs face complex adaptive pressures arising from inter-institutional regulatory uncertainty, volatility in logistics costs, global market dominance, and accelerated digitalisation of logistics. This study uses a predominantly qualitative approach supported by secondary quantitative data. Data were collected through in-depth interviews, focus group discussions, and field observations at major Indonesian ports, as well as analysis of policy documents and industry reports. The analysis was conducted using NVivo and synthesised by integrating the PESTEL framework, Porter's Five Forces, the Resource-Based View, Porter's Generic Strategies, and the Herfindahl–Hirschman Index (HHI) as components shaping strategic adaptation mechanisms. The results show that NVOCC competitiveness is formed through dynamic and contextual strategic adaptation mechanisms. Regulatory and infrastructure instability trigger relational strategies and informal coordination, while cost pressures drive operational efficiency through cargo consolidation. Meanwhile, the dominance of global players and limited digital capabilities reinforces the need for technology-based service differentiation and customer relationships. An HHI value of 1,267 indicates a market structure with moderate concentration. Key findings confirm that adaptive hybrid strategies that combine cost efficiency and service differentiation are a key mechanism for maintaining NVOCC performance, particularly in the MSME export segment. This research contributes to the development of the Integrated Strategic Adaptation Model (ISAM) and provides implications for strengthening national logistics competitiveness.
The Moderating Effect of Sustainability Commitment and ESG Disclosure on Corporate Credit Risk: An Analysis of the Banking Industry in Southeast Asia Achmad Jaelani; Atik Budi Paryanti
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6282

Abstract

This research seeks to examine how the Environmental, Social, and Governance (ESG) Disclosure of debtor firms influences Credit Risk, proxied by the Non-Performing Loan (NPL) ratio, within the Southeast Asian banking sector, as well as to evaluate the moderating function of Bank Sustainability Commitment. Grounded in Signaling Theory and Stakeholder Theory, this quantitative study employs panel data from Southeast Asian listed banks covering the years 2015-2023. The regression analysis on the panel data indicates that debtor firms’ ESG Disclosure exerts a significant positive effect on bank Credit Risk (H1 supported), suggesting that strong ESG transparency signals high management quality, thereby reducing information asymmetry and the likelihood of default. A major finding also shows that Bank Sustainability Commitment significantly and positively moderates this relationship (H2 supported), amplifying the risk-reducing impact of ESG Disclosure. This implies that banks with stronger sustainability integration are more capable of leveraging ESG information for more accurate risk evaluation and mitigation. Theoretically, the study contributes to a deeper understanding of the ESG credit risk pathway by highlighting the importance of the information receiver. From a managerial standpoint, the results recommend that banks strengthen their internal sustainability commitment as a strategic approach to enhance credit risk assessment precision and optimize loan portfolio management.
Work–Life Balance and Its Impact on Job Satisfaction and Employee Performance in Higher Education Institutions Lenny Menara Sari Saragih; Fakhrul Rozi Yamali; Boyke Setiawan Soeratin; Peni Cahyati; Lenggogeni Lenggogeni
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6291

Abstract

Work–life balance has become an important concern in higher education institutions due to increasing job demands and role complexity experienced by academic and administrative staff. This study investigates the effect of work–life balance on job satisfaction and employee performance in higher education institutions. A quantitative research design was employed using a survey method. Data were collected from employees working in higher education institutions through structured questionnaires and analyzed using Structural Equation Modeling (SEM). The results demonstrate that work–life balance has a positive and significant effect on job satisfaction. In addition, job satisfaction significantly influences employee performance. The analysis also reveals that work–life balance directly affects employee performance and indirectly influences performance through job satisfaction as a mediating variable. These findings indicate that job satisfaction strengthens the relationship between work–life balance and employee performance. This study provides empirical evidence that supports the role of work–life balance as a strategic human resource management practice in higher education institutions. The findings suggest that organizational policies promoting balanced work arrangements and employee well-being can enhance job satisfaction and improve employee performance. Therefore, higher education managers are encouraged to integrate work–life balance initiatives into their human resource management strategies to achieve sustainable organizational performance.
The Effect of Digital Marketing and Brand Image on Customer Trust and Its Implication for Customer Loyalty in the E-Commerce Industry Sri Rezeki; Petrus Loo; Desma Erica Maryati Manik; Elisabeth Nainggolan; Herni Suryani
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6300

Abstract

The rapid growth of e-commerce has intensified competition among digital businesses, making customer trust and loyalty critical determinants of long-term sustainability. In this context, digital marketing activities and brand image play an increasingly important role in shaping customers’ perceptions and behavioral intentions. This study aims to examine the effect of digital marketing and brand image on customer trust and its implications for customer loyalty in the e-commerce industry. This research employs a quantitative approach using a survey method. Data were collected from e-commerce customers who have prior experience in online transactions. The data were analyzed using Structural Equation Modeling (SEM) to test the proposed relationships and the mediating role of customer trust. Digital marketing is measured through indicators such as online content quality, interactivity, and personalization, while brand image reflects customers’ overall perceptions and associations with the brand. The results indicate that digital marketing has a positive and significant effect on customer trust. Brand image is also found to significantly influence customer trust. Furthermore, customer trust has a positive and significant effect on customer loyalty. The findings further reveal that customer trust mediates the relationship between digital marketing and customer loyalty, as well as between brand image and customer loyalty. These results suggest that customer trust serves as a key mechanism through which digital marketing efforts and brand image translate into loyal customer behavior. This study contributes to the marketing literature by providing empirical evidence on the role of customer trust in the e-commerce context. From a managerial perspective, the findings imply that e-commerce firms should focus on developing effective digital marketing strategies and maintaining a strong brand image to foster customer trust and enhance customer loyalty in a highly competitive digital marketplace.
Digital Marketing and Brand Image as Determinants of Customer Trust and Booking Intention: A Study of Hotels in Medan Lili Suryati; Mila Rachmawati; Andyan Pradipta Utama; Nunung Ayu Sofiati; Andriasan Sudarso
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6306

Abstract

The hotel industry has increasingly adopted digital marketing strategies to remain competitive in the era of online travel platforms and information transparency. In this context, digital marketing activities and brand image are expected to play a critical role in building customer trust and influencing booking intention. This study aims to analyze the effect of digital marketing and brand image on customer trust and booking intention, with customer trust positioned as a mediating variable. The research focuses on three-star hotels in Medan City as the object of analysis. This study employed a quantitative approach using a survey method. The population consisted of hotel guests who stayed at five three-star hotels in Medan City during the period from August to December 2025, with a total population of 4,100 guests. The sample size was determined based on Structural Equation Modeling (SEM) requirements, using five times the number of indicators. With 45 measurement indicators, a total of 225 respondents were selected using proportional sampling from each hotel. Data were analyzed using SEM to test both direct and indirect relationships among variables. The results indicate that digital marketing has a positive and significant effect on customer trust. Brand image is also found to significantly influence customer trust. Furthermore, customer trust has a positive and significant effect on booking intention. The mediation analysis shows that customer trust partially mediates the relationship between digital marketing and booking intention, as well as between brand image and booking intention. These findings suggest that digital marketing and brand image contribute to booking intention primarily through the formation of customer trust.  This study contributes to the hospitality and marketing literature by providing empirical evidence from the hotel industry, particularly three-star hotels in Medan City. Practically, the findings imply that hotel managers should prioritize credible digital marketing communication and consistent brand image development to strengthen customer trust and increase booking intention.
The Effect of Working Capital Turnover, Sales Growth, and Liquidity on Profitability with Business Risk as a Moderating Variable Abdul Wahab; Husni Bt Salam
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6312

Abstract

This study aims to analyze the effect of working capital turnover, sales growth, and liquidity on profitability with business risk as a moderating variable. Profitability is an important indicator of a company's financial performance, reflecting its ability to generate optimal profits amidst business competition and uncertainty in the business environment. Differences in previous research results encourage the need for further study by including business risk as a moderating variable. This study uses a quantitative approach with an explanatory research type. The data used are secondary data in the form of financial statements of companies listed on the Indonesia Stock Exchange during a certain observation period and selected using a purposive sampling technique. Data analysis was performed using multiple linear regression methods and Moderated Regression Analysis (MRA). Profitability is proxied by Return on Assets (ROA), working capital turnover is measured by the working capital turnover ratio, sales growth is measured by the annual sales growth rate, liquidity is proxied by the Current Ratio, while business risk is measured by operating profit volatility. The results show that, partially, working capital turnover and sales growth have a positive and significant effect on profitability, while liquidity influences profitability with a tendency for a non-linear relationship. Furthermore, business risk has been shown to act as a moderating variable, capable of moderating the effects of working capital turnover, sales growth, and liquidity on profitability. This research is expected to provide theoretical contributions to the development of corporate finance literature and provide practical considerations for management and investors in making financial decisions based on business risk levels.
Analysis of Social Media Marketing and Electronic Service Quality in Enhancing Customer Retention and It’s Impact on Company Image (Survey on Indonesian E-Commerce Users) Nunung Ayu Sofiati; Rama Chandra Jaya; Mochammad Mukti Ali; Yoyo Sudaryo; Inan Layyinan; Cucup Ruhiyat; Entus Wahidin Abdul Quddus; Hikmat Taufiq
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6332

Abstract

The rapid growth of technology has resulted in digital transformation at practically every level of society. According to Hootsuite (We are Social) data from the Digital 2022Global Overview Report, over 4.95 billion people worldwide will access the internet in 2022, with more than 4.62 billion using social media. This has presented new opportunities and problems for individuals, corporations, and society as a whole. The goal of this study is to investigate the impact of Social Media Marketing and E-Service Quality via Customer Retention on Corporate Image in E-Commerce (Tokopedia, Shopee, Bukalapak, and Lazada). This study employs descriptive and verification research methodologies on a sample of 210 respondents, with Chou and Bentler's theory serving as the analytical framework.  Structural Equation Modeling (SEM) is used to analyze the data. The results demonstrate that in the context of E-Commerce, Social Media Marketing, E-Service Quality, Customer Retention, and company image are all regarded as positive. Both Social Media Marketing and the caliber of E-Services affect Customer Retention. E-Service Quality and Social Media Marketing combine to increase client retention. Additionally, Social Media and E-Service Quality also affect a company's image in E-Commerce. The image of the business is impacted by Customer Retention. The company's image is shaped by the combined effects of Social Media Marketing and E-Service Quality on Customer Retention.
Employee Well-Being and Organizational Resilience: The Mediating Role of Work-Life Balance Practices in the Police Institution of Subang R. Jusdijachlan
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6334

Abstract

Law enforcement institutions operate in high-pressure environments characterized by unpredictable workloads, public scrutiny, and operational risk. In such contexts, employee well-being becomes a critical determinant of organizational sustainability and performance. This study examines the relationship between employee well-being and organizational resilience, with work-life balance practices positioned as a mediating variable in the Police Institution of Subang. The policing environment, which includes central and sectoral units, presents unique challenges related to stress exposure, irregular working hours, and operational demands that may influence both individual and organizational outcomes. This study adopts a quantitative explanatory design using a survey method. Data were collected from police personnel across organizational units within the Subang Police Institution. Structural Equation Modeling (SEM) was employed to analyze the direct and indirect relationships among employee well-being, work-life balance practices, and organizational resilience. The findings indicate that employee well-being has a positive and significant effect on organizational resilience. Work-life balance practices also significantly influence organizational resilience and partially mediate the relationship between employee well-being and organizational resilience. These results suggest that well-being contributes to resilience not only directly but also through institutional support mechanisms that enable officers to balance professional and personal responsibilities. In high-demand institutions such as policing organizations, structured work-life balance practices strengthen adaptive capacity and collective resilience. This study contributes to the literature on public sector human resource management by integrating well-being and resilience within a mediation framework in a law enforcement context. Practically, the findings highlight the importance of institutional policies that support psychological well-being and work-life integration to enhance organizational resilience in policing institutions.
The Impact of the Blue Economy and Macroeconomics on Economic Growth in Indonesia Afrila Eki Pradita; E.S Margianti; RR. Dharma Tintri Ediraras
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6337

Abstract

Indonesia’s maritime sector contributes approximately 2.5% to the gross domestic product. Despite the country’s vast marine territory, its potential remains underexplored and underutilized. This study aims to analyze the impact of the blue economy and macroeconomic factors on regional economic growth in Indonesia. The research object is the regional economic growth of provinces across Indonesia. The secondary data analyzed include inflation, investment, labor, the Human Development Index, total fisheries production, the fishermen and fish farmers’ terms of trade, and regional gross domestic product from 2010 to 2023 across 32 provinces. The data were examined using descriptive statistical analysis and panel data regression methods. The results indicate that inflation, labor, the Human Development Index, and fisheries production volume significantly affect provincial regional economic growth.

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