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Dinasti International Journal of Education Management and Social Science
Published by Dinasti Publisher
ISSN : 26866358     EISSN : 26866331     DOI : https://doi.org/10.31933/dijemss
Core Subject : Education,
Education
Dinasti International Journal of Education Management and Social Science (DIJEMSS) is the scientific journal of educational and social science research published since 2019 by Dinasti Publisher. Dinasti International Journal of Education Management and Social Science (DIJEMSS) articles which contribute to the understanding, theoretical development, theoretical concept and implementation of theories of education al any levels. This Journal publishes Original Research Articles, Review, Short Communications, Essays and Case Studies within the whole field of Education and Social Science their related and applied fields.
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 1,491 Documents
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The Role of Omnichannel Customer Experience in Strengthening Customer Loyalty Rachmat Tri Yuli Yanto; Irma M Nawangwulan; Samuel PD Anantadjaya; Bekti Utomo; Antonius Ary Setyawan
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6494

Abstract

This study aims to examine the role of omnichannel customer experience in strengthening customer loyalty at ETC & Foundation Bandung, an educational institution providing English learning services through multiple service channels. In the digital era, educational service providers increasingly integrate online and offline channels to improve customer experience and maintain long-term relationships with customers. This study employed a quantitative approach using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Data were collected through a questionnaire distributed to 100 respondents who had previously used the services of ETC & Foundation Bandung. The sampling technique used was purposive sampling, targeting customers who had interacted with the institution through at least one service channel such as WhatsApp, Instagram, website, or direct visits. The research model examines the relationships between omnichannel customer experience, customer satisfaction, and customer loyalty. The findings are expected to show that integrated and consistent customer experiences across multiple channels can enhance customer satisfaction and ultimately strengthen customer loyalty. This study contributes to the development of service marketing literature, particularly in the context of educational service institutions implementing omnichannel strategies.
Organizational Capabilities and University Performance: The Mediating Role of Innovative Academic Programs A Systematic Literature Review Suci Putri Lestari; Vanessa Gaffar; Lili Adi Wibowo; Alfira Sofia
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6564

Abstract

This systematic literature review examines the relationships between leadership capability, learning organization, knowledge management strategy, and university performance, with a particular focus on the mediating role of innovative academic programs. The review analyzes 76 peer-reviewed articles published between 2016 and 2025, sourced from Scopus and Web of Science databases. Using the PRISMA 2020 methodology, 17 high-quality studies were identified that directly address the research questions. Data synthesis employed a narrative approach combined with thematic analysis to identify cross-study patterns and convergent findings. Transformational leadership capability significantly influences university performance through innovative academic programs. Learning organization culture and knowledge management strategy demonstrate strong direct and indirect effects on performance outcomes (beta range = 0.38–0.68). Innovative academic programs serve as a crucial partial mediator connecting organizational capabilities with performance outcomes, with partial mediation as the predominant pattern across studies (R2 = 0.58). This review contributes an integrative theoretical framework connecting leadership capability, learning organization, and knowledge management strategy with university performance through innovative academic programs as a mediating mechanism. It advances innovation theory to the higher education context and identifies important boundary conditions and research gaps for future investigation. University leaders should prioritize developing transformational leadership capabilities, cultivating learning organization cultures, implementing comprehensive knowledge management systems, and fostering multi-dimensional academic innovation to achieve superior institutional performance outcomes.
The Influence of Reputation and Strategic Management on Performance through Knowledge Management moderated by Digital Capabilities Milda Handayani; Ari Sulistyowati
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6574

Abstract

This study aims to analyze the influence of reputation and strategic management on the performance of MSMEs through knowledge management with digital capabilities as a moderating variable in MSMEs in Bekasi. This study uses a qualitative approach with a literature review method to comprehensively examine the relationship between variables based on various previous studies. The data used are secondary in the form of scientific articles published in reputable journals indexed by international and national databases (Springer, Sage, Elsevier, Emerald, Web of Science, EBSCO, Copernicus, and SINTA). Data collection techniques involved documentation studies by searching for relevant literature using keywords related to the research variables. Data analysis was carried out descriptively qualitatively through the process of identifying literature, classifying previous research, evaluating research findings, and conceptual synthesis to build a framework for understanding the relationship between variables in the context of developing MSME performance. The results of the study show that: 1) Reputation influences knowledge management; 2) Strategic management influences knowledge management; 3) Knowledge management influences performance; 4) Reputation influences performance; 5) Strategic management influences performance; 6) Reputation influences performance through knowledge management; 7) Strategic management influences performance through knowledge management; and 8) Knowledge management influences performance moderated by digital capabilities.
Person-Centered Approach in Addressing Fear of Failure Among University Students: A Systematic Literature Review Sukma Ayu Putri Titah Dewi; Fitri Wahyuni; M. Ramli
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6586

Abstract

Fear of failure is a psychological problem commonly experienced by university students and may affect their self confidence, emotional well being, and academic achievement. This condition often arises from academic pressure, social demands, family expectations, and low self esteem. This study aims to analyze the characteristics of research related to fear of failure among university students, examine the application of the person centered approach in student counseling practices, and evaluate the effectiveness of this approach in addressing fear of failure. This study employed a systematic literature review method by analyzing twenty relevant scientific articles. The analysis was conducted by categorizing research findings based on research themes, counseling approach concepts, and counseling intervention outcomes. The results indicate that the person centered approach provides positive contributions in helping students understand their emotional experiences, increase self acceptance, and reduce anxiety related to failure. The application of empathy, unconditional acceptance, and supportive counseling relationships has been shown to improve students’ self confidence. Therefore, the person centered approach can be considered an effective strategy in guidance and counseling services in higher education to help students cope with fear of failure more adaptively.
Collaborations Between Institutions and Industry in Naval Deck Engineering (Enhancing Sustainability in Maritime Education) Larsen Barasa; Ahmad Wahid; Natanael Suranta; Melinasari Nurhasanah Hutagaol; Marudut Bernadtua Simanjuntak
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6591

Abstract

This study aims to examine how sustainability practices are integrated into naval deck engineering curricula and how industry-academia collaborations influence students' readiness for the maritime sector's green transition. Although sustainability is increasingly mandated by international maritime regulations — including the IMO's EEXI, CII, and the EU Emissions Trading System — no prior qualitative study has systematically assessed the integration gap from the simultaneous perspectives of industry experts, lecturers, and graduates within Indonesian naval deck engineering programs, representing the specific research gap this study addresses. A qualitative case study design was employed, with data collected through semi-structured interviews and focus group discussions with 30 participants: 5 maritime industry experts, 12 naval deck engineering lecturers, and 13 recent graduates from Indonesian maritime polytechnic institutions. Data were analyzed through a six-phase thematic analysis procedure with intercoder verification (Cohen's Kappa κ = 0.83) and validated through source triangulation and member checking. Three overarching themes emerged: curriculum integration gaps, technology content deficits, and insufficient industry collaboration depth. The study's principal scientific contribution is the demonstration that the sustainability education gap in Indonesian naval deck engineering is driven by a structural curriculum governance problem — the absence of formal industry co-design mechanisms — rather than by instructor knowledge deficits or student motivation issues, a finding that reorients the reform agenda from content addition to governance restructuring. Findings provide actionable recommendations for maritime polytechnics, the Ministry of Transportation, and IMO maritime education stakeholders.
Enhancing Maritime Education and Risk Management Practices for LPG Mixed Loading: A Qualitative Analysis Vidya Selasdini; Retno Sawitri Wulandari; Suhartini Suhartini; Larsen Barasa
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6593

Abstract

This study investigates the effectiveness of LPG mixed loading risk management strategies and the alignment of maritime education with industry needs, focusing on preparation of graduates for handling high-pressure risks in maritime operations. A qualitative methodology was employed, utilizing in-depth interviews and focus group discussions with 7 maritime professionals (each with over 20 years of industry experience), 13 maritime vocational lecturers, and 13 graduates of four-year maritime polytechnic programs — totaling 33 participants across three stakeholder groups. Data were analyzed through a systematic three-stage thematic analysis procedure with intercoder verification. Key findings reveal significant score differentials across groups: maritime professionals rated the effectiveness of LPG mixed loading risk management strategies at 9.0, while lecturers scored 7.0 and graduates only 6.5 — a gap of 2.5 points that constitutes the study's most diagnostically significant finding. Similar divergences were observed across safety practice efficiency, vocational training effectiveness, and sustainability in risk management. The study identifies a structural education–industry gap in which current maritime vocational curricula provide theoretical foundations but inadequately develop the practical, operational competencies required for high-pressure LPG loading environments. The principal contribution of this study is a multi-stakeholder evidential base demonstrating that the education–industry gap in maritime risk management competence is measurable, persistent, and amenable to curriculum reform — specifically through simulator-based practical training, industry immersion, and sustainability-integrated assessment — providing Indonesian maritime polytechnics with an empirically grounded rationale for curriculum redesign.
Enhancing Maritime Education and Operations through IT, IoT, and Computer-Based Learning Panderaja Soritua Sijabat; Rosna Yuherlina Siahaan; April Gunawan Malau
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6599

Abstract

This study aims to examine how Information Technology (IT), the Internet of Things (IoT), and Computer-Based Learning (CBL) are integrated into maritime operations and education, and to identify the structural barriers that constrain their full implementation. Despite the accelerating pace of digital transformation in the maritime sector — driven by IMO emissions regulations, smart port development, and Industry 4.0 — no prior qualitative study has simultaneously examined IT/IoT integration in operations and CBL adoption in education within a single analytical framework targeting Indonesian maritime professionals and educators, representing the specific gap this study addresses. A qualitative research design was employed, drawing on semi-structured interviews and focus group discussions with 33 participants: 8 maritime industry professionals (entrepreneurs, vessel officers, and port managers), 12 maritime lecturers and trainers, and 13 recent graduates from Indonesian maritime polytechnic institutions. Data were analyzed through a systematic six-phase thematic analysis procedure (Braun & Clarke, 2006) with intercoder verification (Cohen's Kappa κ = 0.82). Three themes emerged: high IT/IoT awareness constrained by infrastructure and standardization deficits; CBL effectiveness hampered by resource limitations and instructor capacity gaps; and industry-education collaboration as necessary but structurally underdeveloped. The study's principal contribution is a dual-domain analytical framework connecting operational IT/IoT integration barriers with CBL implementation conditions — demonstrating that both are driven by the same root cause of inadequate governance coordination between maritime industry stakeholders and educational institutions, a finding not previously articulated in the maritime technology education literature.
Enhancing Maritime Vocational Education: A Qualitative Analysis of Curriculum Alignment, Technological Integration, and Sustainability Practices Marihot Simanjuntak; Susi Herawati; Imam Fahcruddin; April Gunawan Malau
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6604

Abstract

Despite growing global recognition of the need to modernise maritime vocational education, there remains a significant research gap in understanding how curriculum, technological integration, and sustainability practices align with current industry demands in developing countries, particularly in Indonesian maritime institutions. This study addresses this gap by exploring the experiences and perceptions of three key stakeholder groups—maritime industry professionals (n = 5), lecturers (n = 5), and recent graduates (n = 5)—totalling 15 informants selected through purposive sampling. Using Braun and Clarke's (2006) six-phase thematic analysis, three major themes emerged: (1) partial curriculum–industry alignment, with curricula rooted in conventional seafaring competencies yet inadequately responsive to digital and autonomous shipping innovations; (2) a substantial technology integration deficit, whereby exposure to advanced digital systems such as electronic chart display and information systems (ECDIS) and integrated bridge systems remains superficial; and (3) a sustainability education gap, in which environmental and decarbonisation literacy is introduced theoretically but lacks applied, IMO-aligned practical training. These findings suggest the need for structured curriculum reform, industry co-design mechanisms, and investment in simulation-based and green-technology training infrastructure. This study contributes to the emerging literature on maritime education reform and offers actionable implications for institutions, policymakers, and the broader maritime training community.
Extending Technology Continuance Theory to Mobile Stock Investment Applications: Evidence from Low-Income and Low Financial Literacy Users Muhammad Kevin Adam; Irmawan Rahyadi
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6605

Abstract

The rapid growth of financial technology has significantly expanded retail investor participation through mobile stock investment applications. While these platforms lower traditional barriers to financial markets, their sustained use among individuals with limited financial literacy remains uncertain. This study aims to examine the determinants of continuance usage of mobile stock investment applications among low-income and low–financial literacy users. Drawing on the Theory of Planned Behavior (TPB) and integrating the construct of Quality of Information from the Information Systems Success Model, this research investigates how informational and psychosocial factors influence users’ behavioral intention and continuance usage. A quantitative survey was conducted among active mobile stock investment application users in Central Java, Indonesia. A total of 180 valid responses were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that Perceived Behavioral Control significantly influences Intention to Use, while Quality of Information and Perceived Behavioral Control have significant direct effects on Continuance Usage. However, Attitude, Subjective Norms, and Intention to Use do not demonstrate significant effects in the proposed model. These findings suggest that users’ perceived capability and the availability of clear and reliable financial information play a critical role in sustaining engagement with mobile investment platforms. This study contributes to the literature by extending the TPB framework in the context of fintech continuance behavior and provides insights for designing more inclusive digital investment services.
Exploring the Link Between Religious Practices and End-User Acceptance Among Muslim Seafarers Using SEM Nazilul Hamidi; Achmad Bashori; Tri Kismantoro; Baihaqi Baihaqi; Putryanka Septianingsih; Nabiel Muhammad
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6612

Abstract

This study addresses the limited empirical evidence on the role of religious practices in maritime human resource management (HRM), particularly in relation to the performance and workplace acceptance of Muslim seafarers in multicultural shipping environments. This study aims to examine the relationship between Muslim seafarers’ religious practices and their job performance, adaptability, and end-user acceptance in the global shipping industry. A quantitative survey design was employed, and data were collected from 50 Muslim seafarers using a structured questionnaire. The data were analyzed using Structural Equation Modeling (SEM) with SmartPLS 4.0. The results indicate that religious practices significantly improve job performance (β = 0.844, p < 0.001) and adaptability (β = 0.592, p = 0.028). However, religious practices do not have a significant direct effect on end-user acceptance (β = 0.024, p = 0.344), and adaptability also has no significant effect on end-user acceptance (β = -0.012, p = 0.564). In contrast, job performance has a positive and significant effect on end-user acceptance (β = 0.478, p = 0.034). These findings suggest that while religious adherence enhances individual effectiveness and social adjustment, professional competence—particularly job performance—remains the primary factor shaping acceptance by shipowners and international stakeholders in the maritime sector.

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