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Dinasti International Journal of Education Management and Social Science
Published by Dinasti Publisher
ISSN : 26866358     EISSN : 26866331     DOI : https://doi.org/10.31933/dijemss
Core Subject : Education,
Education
Dinasti International Journal of Education Management and Social Science (DIJEMSS) is the scientific journal of educational and social science research published since 2019 by Dinasti Publisher. Dinasti International Journal of Education Management and Social Science (DIJEMSS) articles which contribute to the understanding, theoretical development, theoretical concept and implementation of theories of education al any levels. This Journal publishes Original Research Articles, Review, Short Communications, Essays and Case Studies within the whole field of Education and Social Science their related and applied fields.
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 1,491 Documents
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The Role of Service Quality, Service Innovation, and Customer Orientation on Service Management Performance through Customer Satisfaction Aang Gunawan; Yuliantini Yuliantini; Muhammad Thamrin; Olfebri Olfebri; Basri Fahriza
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6521

Abstract

This study aims to examine the influence of service quality, service innovation, and customer orientation on service management performance through customer satisfaction in service companies in Indonesia. In an increasingly competitive service industry, companies are required to manage their services effectively in order to improve customer satisfaction and strengthen sustainable service management performance. Therefore, understanding the factors that influence service management performance is crucial for service companies in formulating effective service strategies. This research uses a descriptive qualitative approach with a literature review method. The data used are secondary data, consisting of 30 scientific articles obtained from reputable national and international journals. The sources of the articles include international publishers such as Sage, Springer, Elsevier, Web of Science, and Emerald; international databases such as Ebsco, Copernicus, and Google Scholar; as well as reputable national journals indexed in Sinta. The results of the study indicate that service quality, service innovation, and customer orientation have a positive influence on customer satisfaction. In addition, service quality, service innovation, and customer orientation also directly influence service management performance. Customer satisfaction itself has a significant effect on service management performance. Furthermore, customer satisfaction acts as a mediating variable that strengthens the influence of service quality, service innovation, and customer orientation on service management performance in service companies.
Analysis Customer Relationship Orientation and Sustainability Marketing: The Mediating Role of Co-Creation Value in MSMEs Arlin Ferlina Mochamad Trenggana; Arlin Ferlina Mochmad Trenggana; Ratih Hurriyati; Mokh Adib Sultan; Hilda Monoarfa
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6525

Abstract

Growing pressure to adopt sustainable business practices has not been accompanied by comparable progress among Micro and Small Enterprises (MSMEs), despite high levels of digital adoption. This gap highlights the need to understand how customer-oriented relational strategies can be translated into concrete sustainability marketing practices. This study examines the effect of Customer Relationship Orientation (CRO) on Sustainability Marketing across the Product Lifecycle (SMLC), with Co-Creation Value (CCV) serving as a mediating mechanism.A quantitative causal survey was conducted involving 168 Food and Beverage MSMEs in West Java, selected through purposive sampling based on active digital marketing usage and business maturity. Data were collected between July 2024 and April 2025 and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM).The findings reveal that CRO significantly enhances Co-Creation Value, which in turn strengthens sustainability marketing practices across the product lifecycle. However, CRO does not directly influence sustainability marketing outcomes, confirming the presence of full mediation. These results demonstrate that relational orientation alone is insufficient to generate sustainability impact unless activated through collaborative value-creation processes. Co-Creation Value functions as a strategic mechanism that enables resource-constrained MSMEs to convert relational strength into practical sustainability initiatives, including environmentally responsible packaging and improved waste management. This study clarifies the relational mechanism through which customer orientation supports life-cycle-based sustainability marketing in resource-constrained MSMEs.
Friendly with Words: A Literacy Program to Improve Social Communication and Self Confidence in Children with Special Needs Yuliyanti Yuliyanti; Imas Diana Aprilia
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6967

Abstract

Social literacy programs play a crucial role in the psychological and social development of children with special needs, including emotional support, information, and tangible support from family, teachers, and peers. This support helps children with special needs adapt to school and builds self-confidence. Communication is also a crucial skill in establishing social relationships, especially with peers. This study aims to examine the effectiveness of the "Friendly with Words" literacy program in improving social communication and self-confidence in children with special needs (ABK). This program is designed as a form of literacy-based learning intervention through creative phoneme games and mini-dramas that encourage increased verbal articulation, spontaneous speaking, and confidence in public speaking. This study uses a qualitative approach with a case study design involving one fifth-grade ABK student at SDN 101 Sukakarya, Bandung City. Data collection techniques were carried out through observation, interviews, and documentation, while data analysis used interactive and thematic analysis techniques. The results showed that the "Friendly with Words" program was able to improve students' verbal articulation skills, speaking fluency, and self-confidence in social interactions. Structured literacy activities have been proven effective in developing children's expressive skills, understanding, and interpersonal communication. This study concludes that literacy-based learning and planned social interactions can strengthen the social-emotional development of children with special needs and serve as a model of good practice for inclusive education in elementary schools.
Career Growth, Lean Leadership, and Turnover Intention: The Mediating Role of Employee Engagement Among Generation Z in the FMCG Industry Yoan Nita Estera; Yenny Maya Dora
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6971

Abstract

High turnover among Generation Z employees has become a critical challenge for the fast-moving consumer goods (FMCG) industry, disrupting operational continuity and increasing organizational costs. Although career growth and leadership are recognized determinants of turnover intention, limited evidence explains how career growth and human-centered lean leadership reduce turnover intention through employee engagement among Generation Z employees in the FMCG industry. Grounded primarily in Social Exchange Theory and the Job Demands–Resources framework, this study develops and tests an engagement-based retention model. Data from 344 Generation Z production employees at an FMCG company in West Java, Indonesia, were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that career growth and lean leadership significantly enhance employee engagement and reduce turnover intention, with engagement serving as the principal mechanism linking both resources to retention; for lean leadership, the indirect effect exceeds the direct effect. The proposed model demonstrates strong explanatory power for both employee engagement and turnover intention. Importance–Performance Map Analysis (IPMA) identifies career growth, particularly promotion speed and remuneration growth, as the highest priority for improvement. Theoretically, this study contributes to the retention literature by integrating career growth, human-centered lean leadership, and employee engagement into a comprehensive retention model, while offering actionable insights for transparent career systems and human-centered leadership practices.
Determinants of Generation Z and Millennial Investment Decisions in Bekasi City: The Role of Financial Literacy, Financial Inclusion, and Risk Tolerance Sri Mulyani; Setiawati Setiawati; Widya Lelisa Army; Retno Ramadhina
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.7054

Abstract

This study aims to examine the factors influencing Investment Decision (ID) by analyzing the impact of Financial Literacy (FL) and Financial Inclusion (FI), as well as Risk Tolerance (RT) as a mediating variable. Using a quantitative approach, the data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method through the bootstrapping technique (n = 1,000 resamples). Empirical results show that Financial Literacy has a positive and significant direct effect on Investment Decisions and Risk Tolerance. Similarly, Financial Inclusion significantly affects Risk Tolerance. Furthermore, Risk Tolerance has been proven to have a positive and significant effect on Investment Decisions. However, Financial Inclusion does not show a statistically significant direct effect on Investment Decisions. These findings underscore the importance of Financial Literacy and Risk Tolerance in driving appropriate investment choices, and indicate that Financial Inclusion more significantly influences investment behavior indirectly through the formation of individual risk tolerance.
Rethinking Talent Management Strategies for Generation Z Employees in the Era of Digital Work Culture Ria Estiana; Mohamad Kusnaeni; Aryana Satrya
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.7061

Abstract

The rapid development of digital work culture has transformed organizational approaches to managing human resources, particularly among Generation Z employees who possess distinct expectations regarding flexibility, technological integration, career development, and workplace engagement. This study aims to examine the influence of talent management strategies on employee engagement and employee retention among Generation Z employees in digital work environments. A quantitative explanatory approach was employed using a survey of 180 Generation Z employees working in digital-based organizations in the Greater Jakarta area. Respondents were selected through purposive sampling, and data were collected using structured questionnaires. The data were analyzed using Structural Equation Modeling. The findings indicate that talent management strategies significantly and positively affect employee engagement and employee retention. Employee engagement also serves as a partial mediating variable in the relationship between talent management strategies and employee retention. These results suggest that organizations need to redesign conventional talent management practices by adopting more flexible, technology-oriented, and employee-centered approaches that align with the characteristics of Generation Z. This study contributes to the development of human resource management literature and provides practical insights for organizations seeking to attract, engage, and retain Generation Z talent in the era of digital work culture.
The Effect of Service Quality and Facilities on Transjakarta User Intention Through Customer Satisfaction Index Indriyati Indriyati; Nita Rosmaladewi; Euis Saribanon; Dian Anom Baskoro; Otto Sugiharto Prakoso
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.7110

Abstract

This study set out to analyze the effect of service quality and facilities on TransJakarta users’ intention, with the Customer Satisfaction Index (CSI) as a mediating variable. Public transportation plays an important role in supporting urban mobility; therefore, improving service quality is considered a key factor in maintaining sustainable usage. This research adopts a quantitative approach using a survey method, distributing questionnaires to 200 TransJakarta users in the DKI Jakarta area. Data analysis was conducted using Structural Equation Modeling based on Partial Least Squares (SEM-PLS), together with an expanded evaluation of the measurement model (loadings, AVE, Composite Reliability, HTMT, SRMR, Q², f², VIF, PLSpredict) and a Common Method Bias check (Harman’s single-factor test). When estimated directly from the item-level data, the measurement model did not meet conventional convergent-validity and reliability thresholds, and none of the hypothesized structural paths (service quality and facilities on CSI; CSI on user intention) reached statistical significance once the full model was bootstrapped. Common Method Bias was ruled out as the explanation. These findings indicate that, on this dataset, the CSI-mediation model is not empirically supported, and that the survey instrument requires re-examination before the hypothesized relationships can be meaningfully tested.
Determination of Fleet Performance Through Crew Job Satisfaction at Crude Oil Export Terminal Companies Ricky Dermawan; Peppy Fachrial; Primadi Candra Susanto
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.7132

Abstract

This study was motivated by persistent challenges in maritime human resource management at crude oil export terminal companies, including suboptimal crew management, a lack of transparency in payroll systems, and ineffective compliance management. These issues have negatively affected crew job satisfaction and fleet performance. The study aimed to examine the effects of crew management, payroll systems, and compliance management on fleet performance through crew job satisfaction as a mediating variable at Nembe Crude Oil Terminal Limited, Nigeria. A quantitative research approach with a causal survey design was employed. The study population consisted of 155 crew members working across the company's operational fleet, while the sample was selected using a purposive sampling technique. Primary data were collected through structured questionnaires using a five-point Likert scale and supported by company documentation. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4.0 software, including outer model, inner model, and bootstrapping analyses. The findings revealed that crew management, payroll systems, and compliance management each have a positive and significant effect on both crew job satisfaction and fleet performance. Furthermore, crew job satisfaction significantly enhances fleet performance and successfully mediates the relationships between the three independent variables and fleet performance. These findings indicate that improving crew management practices, ensuring transparent and fair payroll systems, and strengthening compliance with international maritime regulations contribute to higher crew job satisfaction, which ultimately enhances operational effectiveness and fleet performance. The study concludes that crew job satisfaction is a strategic factor in improving fleet performance within crude oil export terminal companies. Therefore, management is recommended to strengthen crew management practices, improve payroll transparency and timeliness, and reinforce compliance culture through continuous training and supervision to achieve sustainable operational excellence and long-term fleet performance.
Analysis of the Application of the Rolling Forecast Method for Personal Care Products at PT. Kosmetiku Tenaka Budiman; Harry Purwoko; Laura Malau; Theresye Yoanita Octora; Tri Mulyani Setyowati
Dinasti International Journal of Education Management and Social Science Vol. 5 No. 3 (2024): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i3.2377

Abstract

Demand planning is a significant factor that affects the performance of each stage of supply chain management in fast-moving consumer goods. An unavoidable problem is the inaccuracy of demand planning which has an impact on production planning for the procurement of personal care products. The more products, the more the accuracy of demand forecasting varies, so it is necessary to make efforts to improve the quality of demand planning to have an impact on effective, efficient demand planning and increase customer satisfaction. This research is a mixed method with a concurrent embedded strategy by providing a simulated rolling forecast process (to be) of the current rolling forecast process (as is). The analysis uses the method of rolling forecast, double moving average, double exponential smoothing, and forecast error calculation with Mean Absolute Percentage Error (MAPE). The purposive sampling method is used to calculate demand forecasting for 2022 focusing on product categories with the 80/20 Pareto principle, where 20% of products generate 80% of the company's revenue. This research improves the business process by implementing a planning time horizon that is dissected into 3 months consisting of frozen, slushy, and liquid periods in a rolling forecast and setting safety stock to be obeyed by distributors to get the smallest forecast error rate. The appropriate demand forecasting method for forecasting product demand based on test results shows that each product requires a different forecasting method, depending on the characteristics of each product's historical data.
A Real-Time Weight and Color Notification for Chili Inventory Management in Jakabaring Traditional Market Dewi Permata Sari; Renny Maulidda; M. Nawawi; Ibreza Indra Alhaj; M Aldy Gustanto; Reval Dino Try Rahmady
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6270

Abstract

Traditional markets serve as the primary distribution centers for chili peppers but face challenges in efficient stock management due to delays and manual verification processes. This research developed an IoT-based system capable of providing real-time notifications of chili weight and packaging color. The system integrates a load cell sensor for weight measurement, a TCS230 color sensor for packaging identification, and an ESP32 microcontroller for processing and transmitting data. Results are displayed locally on an LCD and sent via WhatsApp notifications to vendors, ensuring rapid and accurate stock information. The research applied the Borg and Gall Research and Development model, focusing on prototype design, testing, and validation. Experimental evaluation showed that the load cell achieved 98.9% accuracy with an error rate below 1.1%, while the color sensor successfully identified packaging origins such as white sacks, brown cardboard, and red sacks. Notifications were consistently received within one to two seconds. These findings demonstrate that the system provides timely, reliable, and user-friendly solutions for traditional market traders. The system reduces manual workload, improves efficiency, and minimizes delays in stock recording. The novelty lies in the integration of IoT monitoring with a widely adopted platform such as WhatsApp, lowering adoption barriers for small-scale vendors. This system has potential for broader applications in perishable goods supply chains where real-time monitoring is essential.

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