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Jurnal Ilmiah Manajemen Kesatuan
Published by Institut Bisnis dan Informatika Kesatuan
ISSN : 23377860     EISSN : 2721169X     DOI : https://doi.org/10.37641/
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
Jurnal Ilmiah Manajemen Kesatuan (JIMKES) dikelola dan diterbitkan oleh Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Institut Bisnis dan Informatika Kesatuan bekerjasama dengan Fakultas Bisnis dan Fakultas Vokasional IBI Kesatuan.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Pemasaran
Articles 1,619 Documents
 113   114   115   116   117 
Risk Management in Global Supply Chains: An Empirical Study of Multinational Corporations Degdo Suprayitno
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3466

Abstract

In the era of globalization and supply chain complexity, risk management has become crucial for multinational companies to maintain operational resilience. This research identifies gaps in the understanding and implementation of effective risk management strategies in the sector. This research aims to analyze the influence of risk identification capabilities and risk mitigation strategies on supply chain resilience in multinational companies. A quantitative approach was used with a 5-point Likert scale-based questionnaire survey to collect data from executives and managers at MAP. Multiple linear regression analysis was applied to test the relationship between independent and dependent variables. The findings show that risk identification capabilities and risk mitigation strategies have a significant influence on supply chain resilience, with respective contributions of 41.8% and 31.4%. These results emphasize the importance of proactive risk management in improving operational resilience. This research makes a significant contribution to risk management theory and practice in the retail sector, with recommendations for adopting a systematic approach in risk mapping and developing adaptive mitigation strategies.
E-Service Quality, Islamic Service, and Branding in Building Customer Loyalty of Islamic Banks Nurudin; Muyassarah; Zuliana Rahma; Maltuf Fitri
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3472

Abstract

Customer satisfaction and loyalty are essential for the success of Islamic banks in Indonesia, particularly as customer expectations grow and competition intensifies. While previous research has explored the impact of service quality and brand experience on loyalty, the results have been inconsistent. This study examines the influence of e-service quality, Islamic service quality, and Islamic branding experience on customer satisfaction and loyalty, while also analyzing the mediating role of satisfaction. Using a quantitative explanatory approach, data were collected from 200 purposively selected Islamic bank customers who had actively used e-banking services for at least six months. The data were gathered through structured questionnaires and analyzed using Structural Equation Modeling (SEM) with AMOS software. The findings show that all three independent variables significantly and positively affect customer satisfaction. Moreover, customer satisfaction acts as a significant mediator between these variables and customer loyalty. Among the predictors, Islamic branding experience plays a key role by fostering emotional bonds through values such as honesty, transparency, and trust. This study contributes to the Islamic marketing literature by emphasizing the importance of integrating Islamic values into service and branding strategies to enhance satisfaction and cultivate long-term customer loyalty.
Factors Affecting Employee Performance in Providing Online Tax Reporting Services Ahmad Ilham Robbani; Ahmad Nurul Fajar
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3475

Abstract

In recent years, there have been many cases related to the Directorate General of Taxes. This phenomenon is to find out whether the use of a good management information system can affect employee performance in order to minimize cases such as those carried out by tax employees today. This study aims to analyze the influence of management information systems and knowledge management elements on the performance of KPP (Tax Service Office) employees in a company. The method used is quantitative with a survey approach, involving all active employees as samples through saturated sampling techniques. Testing was carried out using Structural Equation Modeling (SEM) based on Partial Least Square (PLS). The results of the study showed that explicit knowledge management and structured training were important factors in improving employee performance. Meanwhile, organizational culture and implicit knowledge showed a positive influence, but were not strong enough to significantly drive performance. Meanwhile, emotional intelligence and competence have not shown optimal contributions to improving performance. These findings underline the importance of focusing on strengthening the knowledge documentation system and ongoing training as the main strategy for improving the performance of tax officials, especially in the era of digitalization of public services.
The Role of Customer Trust as a Mediator in Building Loyalty to Agung Toyota After-Sales Service Rahmadani Hidayat; Sarjon Defit; Yulasmi
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3477

Abstract

This study aims to analyze the role of customer trust as a mediator in building loyalty in Agung Toyota's after-sales service. Customer loyalty is an important aspect of business sustainability and service quality is considered a factor that influences it. However, in practice, the effect of service quality on customer loyalty is not always direct, but can be mediated by customer trust factors. This study uses a quantitative approach with a survey method. Data were collected by distributing questionnaires to 200 respondents who are Agung Toyota Pekanbaru Harapan Raya customers. The data analysis technique used is Structural Equation Modeling (SEM) with the help of SmartPLS software. The results of the study indicate that service quality has a positive and significant effect on customer trust. Furthermore, customer trust is proven to have a positive and significant effect on customer loyalty. Interestingly, service quality also has a direct effect on customer loyalty, but the effect becomes stronger when mediated by customer trust. This indicates that trust acts as a partial intervening variable in the relationship between service quality and customer loyalty. The implications of this study indicate that companies need to consistently improve the dimensions of service quality to build customer trust, which will ultimately increase their loyalty. By focusing on creating trust through superior service, companies can build long-term, profitable relationships with customers.
Corporate Sukuk vs. Bonds in Indonesia’s Dual Financial System: 2010–2024 Irvan Yulian Noor; Permata Wulandari
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3492

Abstract

Indonesia, a leading global sukuk issuer, sees only 25.6% of corporate debt issuances as sukuk from 2010 to 2024, indicating barriers to adoption despite its dual financial system supporting both Islamic and conventional instruments. This study investigates why Indonesian corporations prefer sukuk over conventional bonds for long-term financing. It aims to identify key determinants influencing this choice within the dual financial framework, integrating conventional capital structure theories with Islamic finance principles. Employing a two-stage binary logistic regression on 1,095 debt issuances from the Indonesia Stock Exchange, the study examines issuance-specific, firm-specific, ownership, and external factors. Findings reveal that lower credit ratings, higher leverage, and significant government or institutional ownership increase sukuk issuance likelihood, with a notable surge during the COVID-19 pandemic. These results align with agency and pecking order theories, suggesting sukuk serves strategic purposes beyond Sharia compliance. The study concludes that sukuk adoption reflects financial constraints and ethical alignment, offering practical implications for regulators to enhance market competitiveness through improved liquidity and incentives, and for corporate managers to leverage sukuk for accessing Sharia-compliant capital, particularly for firms with specific financial and ownership profiles.
Technology, Organization, Environment, and Digital Transformation for Sustainability Siti Annisa; Mohammad Riza Sutjipto
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3497

Abstract

The demands of digital transformation and intense competition are affecting Indonesia's insurance industry. PT Jasaraharja Putera needs to adopt digital technology to enhance productivity and competitiveness. This research utilizes digital transformation as a mediating variable to analyze the impact of organizational, environmental, and technological elements on sustainable advantage through the Technology-Organization-Environment (TOE) framework. The quantitative approach used is Structural Equation Modeling-Partial Least Squares (SEM-PLS) analysis. The Slovin formula analyzed data gathered from 227 participants. The results indicated that organizational (t=8.364; p=0.000) and technological (t=2.432; p=0.015) factors considerably influenced digital transformation. Environmental factors significantly influence outcomes (t=3.871; p=0.000). Digital transformation is crucial for enhancing sustainable excellence (t=3.773; p=0.000). Moreover, the indirect influence of the three TOE factors on sustainable advantage via digital transformation is also noteworthy (e.g., X2 → Z → Y, t=3.152; p=0.002). This study adds to the theoretical understanding by validating the significance of the TOE framework within the insurance sector and offers actionable insights for PT Jasaraharja Putera’s management to enhance organizational preparedness for technology adoption, foster HR capabilities, and bolster technology integration in customer service to maintain competitiveness. This study focuses on a single company, so applying the findings more broadly should be approached carefully. It is suggested that upcoming studies include a wider range of subjects from various sectors and locations.
Enhancing Company Value through Customer Loyalty in Umrah Travel Agencies Ryan Firdiansyah Suryawan; Aminullah Assagaf; Suyanto; Sukesi; Slamet Riyadi
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3517

Abstract

Indonesia's rapidly expanding Umrah travel industry is currently facing challenges such as intense competition, demographic shifts, service quality issues, and declining customer trust. To address these concerns and enhance customer loyalty, trust, and corporate value, Umrah agencies are encouraged to improve their service quality, implement effective digital marketing strategies, strengthen customer relationship management (CRM), and increase transparency in service delivery. In response to these industry dynamics, this study aims to investigate the mediating role of customer satisfaction, broaden the conceptual dimensions of brand image, develop new CRM indicators, and analyze the influence of trust, service quality, and organizational culture on customer loyalty. Using a quantitative research approach, data were collected from 320 Umrah pilgrims who had used the services of 15 Umrah travel agencies operating in Jakarta, Bogor, and Depok. Data collection was conducted via structured questionnaires, and analysis was carried out using linear regression, the Sobel Calculator, and SPSS 25 software. Findings reveal that customer relationships significantly enhance satisfaction, with the role of ustaz and pilgrims' experiences proving crucial. Trust, reflected through the muthawif's role, also positively influences satisfaction. Notably, the study introduces a new perspective by incorporating experience-based indicators from pilgrims, ustaz, and muthawif, offering valuable insights for improving agency marketing strategies.
Pengaruh The Flower Of Service dan Physical Evidence terhadap Loyalitas Konsumen pada Starbucks Coffe Carissa Carissa; Sulistiono Sulistiono
Jurnal Ilmiah Manajemen Kesatuan Vol. 5 No. 1 (2017): JIMKES Edisi April 2017
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v5i1.15

Abstract

The concept of Flower of Service was first introduced by Christopher Lovelock, a British service marketing expert. According to this concept, value is constructed by core products and supplementary services. There are two identified supplementary service, first is a supplementary service that acts as deliverer of service or aid in the usage of core products. And second is a supplementary service that strengthens and adds value to the customers. Mean while, physical evidence is recognized as one of the many factors that influence the customers to buy or use the offered services, and customers’ loyalty is a chance for the buyers to become a loyal customers and /or clients. This research is aimed to (1) find out about the influence of flower of service on customers’ loyalty, (2) to examine the influence of physical evidence on customer loyalty, and (3) to find out the influence of flower of service and physical evidence on customer loyalty. The research show that the multiple linear regression equation Y=3,786+0,482 X1+0,348 X2 which means that if flower of service is represented with 1 then the level of customers’ loyalty will increase for an amount of 0,482 and if physical evidence is 1 then the level of customers’ loyalty will increase for an amount of 0,348. The result of coefficient correlation analysis show that r = 0,642 which means that there is a significant relationships between flower of service and physical evidence on customers’ loyalty. The analysis for the coefficient determination proves that flower of service contributes 41,2% in creating customers’ loyalty and the rest of 58,8% was determined by other factors.
Corporate Value and the Role of Profitability Mediation: An Empirical Review Ariawan
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.3292

Abstract

This study aims to analyze the role of profit mediation in the relationship between capital structure and dividend policy in increasing the value of the company. This study uses a quantitative method, with secondary data collection techniques from the Indonesian Capital Market Directory (ICMD). The analysis method used Partial Least Square (PLS) with the help of the SmartPLS 3.0 application. The findings of the study show that the capital structure and dividend policy have no effect on the company's value, the capital structure has no effect on profitability, the dividend policy has an effect on profitability, profitability has an effect on the company's value, profitability mediates the effect of dividend policy on the company's value but is unable to mediate the influence of the capital structure on the company's value. Managerial implications for financial practitioners to focus more on managing and developing capital structures and dividend policies to strengthen investor involvement in achieving profitability thereby driving company value. These results also underscore the importance of strategic financial planning that aligns profitability goals with shareholder expectations and market condition.
Determination of Employee Performance: Analysis of Leadership, Competence, and Discipline through Employee Retention Sismiati Sismiati; Syarifuddin Sulaiman; Andi Muhammad Rudhan; Nurlela Nurlela; Yosef Dema; Iwan Darmawansyah; Rizal Rahmawan; Hageem Che-Ni
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3305

Abstract

This literature review aims to develop hypotheses for future research regarding the factors that influence employee performance in the public sector. The article, titled "Determination of Employee Performance: Analysis of Leadership, Competence, and Discipline through Employee Retention," adopts a comparative analysis approach by reviewing 53 relevant studies published within the last eight years. The data sources include reputable academic databases such as Scopus, Web of Science, Elsevier, Springer, SAGE, Emerald, DOAJ, EBSCO, and SINTA 2–5 journals. The findings of the literature review reveal that: (1) Leadership, competence, and discipline significantly influence employee retention; (2) These three variables also have a direct impact on employee performance; and (3) Employee retention mediates the relationship between leadership, competence, and discipline with employee performance. The study The study provides a conceptual framework that highlights the importance of human resource management strategies that integrate these key variables to enhance employee performance in public organizations

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