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Jurnal Manajemen Bisnis Eka Prasetya
Published by Sekolah Tinggi Ilmu Ekonomi Eka Prasetya
ISSN : 24776718     EISSN : 27163393     DOI : https://doi.org/10.47663/jmbep.v8i1.225
Core Subject : Economy, Humanities,
Humanities Economics, Econometrics & Finance
This Management Journal accepts writing about the results of studies in the fields of marketing management, financial management, human resource management, and entrepreneurial management, including (but not limited to) the following topics: Human Resource Management Financial management Marketing Management Strategic Management Organizational behavior Operation management Entrepreneurship E-Business Capital market
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Perilaku Organisasi dan Menejemen Sumber Daya Manusia
Articles 240 Documents
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MEMBANGUN KEPERCAYAAN MEREK MELALUI CONTENT MARKETING, CELEBRITY ENDORSMENT, DAN BRAND IMAGE PADA PRODUK SKINTIFIC DI KOTA MAKASSAR Azlan Azhari; Hasnidar
Jurnal Manajemen Bisnis Eka Prasetya Vol 11 No 2 (2025): Edisi September 2025
Publisher : LPPM STIE EKA PRASETYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/jmbep.v11i2.762

Abstract

Penelitian ini bertujuan menganalisis pengaruh Content Marketing, Celebrity Endorsement, dan Brand Image terhadap Kepercayaan Merek (Brand Trust) pada produk Skintific di Kota Makassar. Penelitian kuantitatif ini dilaksanakan Juni–Juli 2025 dengan metode regresi linier berganda. Sampel berjumlah 85 responden yang dipilih melalui accidental sampling, dengan kriteria konsumen yang telah membeli produk Skintific di Kota Makassar dalam satu tahun terakhir. Data dikumpulkan menggunakan kuesioner skala Likert lima poin yang telah diuji validitas dan reliabilitasnya. Hasil analisis menunjukkan ketiga variabel independent Content Marketing, Celebrity Endorsement, dan Brand Image secara parsial berpengaruh positif dan signifikan terhadap Kepercayaan Merek (Brand Trust). Selanjutnya variabel independent Content Marketing, Celebrity Endorsement, dan Brand Image secara simultan berpengaruh positif dan signifikan terhadap Kepercayaan Merek (Brand Trust) Di antara ketiganya, Brand Image memiliki pengaruh paling dominan dengan koefisien regresi tertinggi, menegaskan pentingnya citra merek yang kuat, kredibel, dan konsisten dalam membangun kepercayaan konsumen. Temuan ini memberikan kontribusi teoritis bagi kajian perilaku konsumen dan pemasaran kosmetik, khususnya dalam konteks isu keamanan produk dan regulasi di pasar lokal. Implikasi praktis menekankan pentingnya peningkatan kualitas content marketing yang edukatif, seleksi celebrity endorser yang kredibel, dan penguatan brand image berbasis sains dan nilai lokal untuk memperkuat kepercayaan merek dan mempertahankan daya saing Skintific di industri kosmetik yang semakin kompetitif.
PENGARUH PHYSICAL EVIDENCE DAN PERSEPSI HARGA TERHADAP KEPUASAN KONSUMEN PADA CAFE AMBAI MEDAN Rajagukguk, Narda; Indriani, Riza
Jurnal Manajemen Bisnis Eka Prasetya Vol 11 No 2 (2025): Edisi September 2025
Publisher : LPPM STIE EKA PRASETYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/jmbep.v11i2.747

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh bukti fisik dan persepsi harga terhadap kepuasan pelanggan di Café Ambai Medan. Penelitian ini menggunakan metode kuantitatif dengan purposive sampling menggunakan rumus Rambut. Pengumpulan data menggunakan kuesioner dengan pengukuran skala likert dan analisis statistik menggunakan regresi berganda. Pengujian hipotesis meliputi uji-t, uji-F, dan koefisien determinasi (R2). Data sebelumnya diuji dengan menggunakan uji validitas, reliabilitas, dan uji hipotesis klasik. Pengolahan data menggunakan SPSS 26.0 for Windows. Hasil penelitian menunjukkan bahwa bukti fisik secara parsial berpengaruh positif dan signifikan terhadap kepuasan pelanggan, sedangkan persepsi harga berpengaruh positif dan signifikan terhadap kepuasan pelanggan. Hasil tersebut menunjukkan bahwa bukti fisik dan persepsi harga secara simultan berpengaruh terhadap kepuasan pelanggan. Hal ini terbukti dari nilai F hitung > F tabel, dimana 25,008 > 3,08 dan nilai signifikansi 0,000 < 0,05. Uji koefisien determinasi (R2) menunjukkan nilai sebesar 0,319 yang berarti bahwa Bukti Fisik dan Persepsi Harga secara simultan berpengaruh terhadap Kepuasan Pelanggan sebesar 31,9% sedangkan sisanya dipengaruhi oleh variabel di luar penelitian.
THE EFFECT OF GREEN MARKETING AND GAMIFICATION ON PURCHASE DECISIONS WITH BRAND IMAGE AS A MODERATING VARIABLE (CASE STUDY ON FORE COFFEE PRODUCTS IN PEKANBARU) Rajunaini Hulda; Tengku Firli Musfar; Agnes Alvionita3
Jurnal Manajemen Bisnis Eka Prasetya Vol 11 No 2 (2025): Edisi September 2025
Publisher : LPPM STIE EKA PRASETYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/jmbep.v11i2.752

Abstract

This study seeks to examine the influence of Green Marketing and Gamification on Purchase Decision with Brand Image as a moderating variable among Fore Coffee consumers in Pekanbaru. The research employed a quantitative approach using a survey method, with data collected from 140 respondents who had previously purchased Fore Coffee products. Data were analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with the assistance of SmartPLS 4 software. The results indicate that both Green Marketing and Gamification have a positive and significant effect on Purchase Decision. However, Brand Image does not significantly moderate the relationship between Green Marketing or Gamification and Purchase Decision. This suggests that although sustainable marketing strategies and Gamification elements can drive consumer Purchase Decisions, the Brand Image of Fore Coffee is not yet strong enough to enhance these effects. This research provides practical implications for companies in designing more effective marketing strategies, while also highlighting the importance of strengthening Brand Image to support the success of marketing campaigns
ANALYSIS OF THE INFLUENCE OF PRODUCT AVAILABILITY, PRICE, AND DISCOUNTS ON CUSTOMER LOYALTY AT VAPE STORES IN SUKOHARJO Johan Surya Prayoga; Erni Widiastuti
Jurnal Manajemen Bisnis Eka Prasetya Vol 11 No 2 (2025): Edisi September 2025
Publisher : LPPM STIE EKA PRASETYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/jmbep.v11i2.758

Abstract

This study aims to analyze the effect of product availability, price, and discount on customer loyalty at vape stores in the Sukoharjo area periode of year 2025. A quantitative approach was used with a survey method. The sampling technique applied was purposive sampling, involving 100 respondents who are customers of vape stores in the region. Data were collected through questionnaires and analyzed using SPSS version 30. The data analysis techniques included validity testing, reliability testing, classical assumption tests (normality, multicollinearity, and heteroscedasticity), F-test, t-test, multiple linear regression, and determination coefficient ( ). The results showed that product availability, price, and discount have a significant influence on customer loyalty, both simultaneously and partially. These findings suggest that vape store owners should ensure consistent product availability, implement competitive pricing strategies, and offer attractive discounts to enhance customer loyalty.
PENGARUH PROMOSI DAN INOVASI LAYANAN TERHADAP KEPUTUSAN PEMBELIAN PADA UMKM FINKAN KEBAYA DI MANDALA Tesalonika Simalango; Sri Rezeki
Jurnal Manajemen Bisnis Eka Prasetya Vol 11 No 2 (2025): Edisi September 2025
Publisher : LPPM STIE EKA PRASETYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/jmbep.v11i2.828

Abstract

Finkan Kebaya Mandala, a Micro, Small, and Medium Enterprise (MSME) engaged in the production and provision of traditional and modern apparel, experiences relatively stable demand but significant sales fluctuations, particularly a decline in early 2025. This condition is influenced by seasonal factors, limited advertising and promotional strategies, service innovation that has not fully aligned with customer needs, and increasing competition. This study aims to analyze the influence of promotion and service innovation on consumer purchasing decisions at Finkan Kebaya in Mandala. Data were collected through interviews, literature review, observation, and questionnaires using a Likert scale. The analysis methods included normality, multicollinearity, and heteroscedasticity tests, multiple linear regression, t-test, F-test, and the coefficient of determination (R²). The results show that promotion has a positive and significant effect on purchasing decisions, contributing 26.7%, while service innovation also has a positive and significant effect with a contribution of 48.0%. Simultaneously, both variables significantly influence purchasing decisions. These findings indicate that the synergy between effective promotion and continuous service innovation is essential to improving competitiveness and encouraging consumer purchasing behavior.
PENGARUH KEPERCAYAAN DAN LOKASI TERHADAP KEPUTUSAN PEMBELIAN PADA DEDY MOTOR MANDALA Rika Marsulina Pandiangan; Sri Rezeki
Jurnal Manajemen Bisnis Eka Prasetya Vol 11 No 2 (2025): Edisi September 2025
Publisher : LPPM STIE EKA PRASETYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/jmbep.v11i2.829

Abstract

Penelitian ini bertujuan untuk menganalisis dan menguji secara empiris pengaruh kepercayaan dan lokasi terhadap keputusan pembelian pelanggan pada usaha jasa bengkel Dedy Motor Mandala di Kota Medan, baik secara parsial maupun simultan. Secara khusus, penelitian ini mengkaji pengaruh kepercayaan pelanggan yang tercermin dari aspek keandalan, kejujuran, kepedulian, dan kredibilitas layanan terhadap kebiasaan pembelian, pembelian ulang, serta kesediaan pelanggan dalam merekomendasikan bengkel kepada pihak lain. Selain itu, penelitian ini juga menilai pengaruh lokasi bengkel yang ditinjau dari kemudahan akses, lingkungan, dan potensi pengembangan usaha terhadap minat pelanggan dalam memilih jasa Dedy Motor Mandala.Penelitian ini menggunakan pendekatan kuantitatif deskriptif dengan teknik purposive sampling terhadap 99 responden pelanggan Dedy Motor Mandala. Data dikumpulkan melalui kuesioner berskala Likert dan dianalisis menggunakan SPSS versi 26 melalui uji validitas, reliabilitas, uji asumsi klasik, serta analisis regresi linier berganda.Hasil penelitian menunjukkan bahwa kepercayaan dan lokasi berpengaruh positif dan signifikan terhadap keputusan pembelian, baik secara parsial maupun simultan. Kepercayaan mendorong pembelian ulang dan rekomendasi pelanggan, sedangkan lokasi yang strategis dan mudah diakses meningkatkan minat pelanggan dalam menggunakan jasa bengkel, sehingga berimplikasi pada peningkatan loyalitas pelanggan Dedy Motor Mandala.
Pengembangan Standar Operasional Prosedur Berbasis Flowchart Sebagai Strategi Optimalisasi kinerja karyawan Novita Heni Lestari; Dewi Deniaty Sholihah
Jurnal Manajemen Bisnis Eka Prasetya Vol 12 No 1 (2026): Edisi Maret 2026
Publisher : LPPM STIE EKA PRASETYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/jmbep.v12i1.805

Abstract

The purpose of this study was to examine the development of a flowchart-based Standard Operating Procedure (SOP) as a strategy to optimize employee performance. This research was motivated by the condition of the company’s SOP implementation, which is still presented in a long narrative format and is less effective as an operational guideline. This situation causes employees to rely more on work experience and verbal instructions, leading to inconsistencies in work processes and increasing the potential for errors. This study used a qualitative method with a descriptive approach. Data were collected through observation of employee work activities, interviews with employees and supervisors, and analysis of existing SOP documents. The data were analyzed using descriptive qualitative techniques to identify problems in the current SOP, design a flowchart-based SOP, and evaluate its potential impact on employee performance.The results show that the existing narrative SOP does not function optimally as a standardization tool due to unclear workflows and difficulties in understanding procedures. The development of a flowchart-based SOP presents work procedures more clearly, systematically, and visually. This visual approach improves employee understanding of workflow processes and contributes to better work quality, timeliness, effectiveness, compliance with procedures, and consistency of employee performance.
Optimalisasi Strategi Pemasaran Media Sosial untuk Meningkatkan Keterlibatan Pelanggan Berkelanjutan: Pendekatan Model AISAS Nanda Ratna Maharani; Dewi Deniaty Sholihah
Jurnal Manajemen Bisnis Eka Prasetya Vol 12 No 1 (2026): Edisi Maret 2026
Publisher : LPPM STIE EKA PRASETYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/jmbep.v12i1.806

Abstract

This study examines how the social media marketing strategy implemented by PT Trustmedis influences audience responses on Instagram using the AISAS model. As digital communication becomes increasingly essential for health-technology companies, the research explores how Instagram supports awareness, audience interest, and sustainable engagement within a B2B service context. This study uses a descriptive qualitative method through observation of Instagram content, analysis of digital insight documentation, and interviews with internal marketing and sales personnel. The findings indicate that promotional and storytelling-based content effectively capture attention and stimulate initial interest, while educational posts encourage audiences to seek further information related to digital health regulations and system functionalities. Audience actions commonly appear through WhatsApp Business inquiries, direct messages, and consultation form submissions, demonstrating Instagram’s role as a gateway for deeper engagement with potential partners. Testimonial content further strengthens credibility and supports sharing behavior among users. Overall, the integration of social media marketing components with the AISAS model illustrates how Trustmedis successfully guides audiences from awareness to action, while simultaneously fostering sustainable engagement through consistent and interactive communication. These findings highlight the strategic importance of structured content planning and customer-oriented messaging in enhancing digital marketing effectiveness for health-technology service providers.
ANALISIS KUALITAS PELAYANAN TRANSJAKARTA TERHADAP KEPUASAN PELANGGAN MENGGUNAKAN PENDEKATAN SERVQUAL Nurkis Dianti; Husna Leila Yusran; Alvina Hasanah Rachmadanty; Danang Islami; Rapilau
Jurnal Manajemen Bisnis Eka Prasetya Vol 12 No 1 (2026): Edisi Maret 2026
Publisher : LPPM STIE EKA PRASETYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/jmbep.v12i1.838

Abstract

Abstract. The purpose of the study is to observe and discuss the quality of the services of Transjakarta public transportation according to the Service Quality (SERVQUAL) method. The study uses a quantitative methodology that is descriptive and a total of 136 respondents who are frequent Transjakarta users take part in this study. The data source will be represented by primary data obtained using an online questionnaire, which will be evaluated with the help of a Likert scale to measure the two aspects in this study, Expectations (E) and Perceptions (P), on the five dimensions of SERVQUAL: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. It is an analysis technique of a gap analysis approach, which has been tested on IBM SPSS statistics. The findings reveal that the five service quality dimensions have a negative value and the mean difference between them is -0.295. This means that the quality of services provided by Transjakarta is yet to reach the optimal level as desired by passengers. In the meantime, the primary dimension that should be stressed in this study is Reliability that demonstrates the least value of -0.331. This observation is due to the perception that passengers have irregular arrival times and time in transit by the buses. Conversely, the Responsiveness and Empathy dimensions record somewhat more positive scores compared to the rest of the dimensions, which means that the performance and politeness of the Transjakarta staff are viewed as good. The overall findings in this research lead to the conclusion that the quality of the services provided is satisfactory but there are still some areas where it needs to be improved, especially the organization of the operational schedule.
Analisis Procurement Delays Menggunakan Pendekatan Root Cause Analysis pada Perusahaan Geoteknik di Jawa Barat Najwa Aqilla Ramadhani; Daisy Marthina Rosyanti
Jurnal Manajemen Bisnis Eka Prasetya Vol 12 No 1 (2026): Edisi Maret 2026
Publisher : LPPM STIE EKA PRASETYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/jmbep.v12i1.810

Abstract

This study examines the causes of procurement delays in a geotechnical company located in West Java, Indonesia. The problem arises when projects must begin within a short timeframe, yet procurement activities remain sequential and dependent on administrative approval. The study aims to identify the main factors causing delays and determine their root causes through a structured analytical approach. A descriptive qualitative design was applied using the Root Cause Analysis (RCA) method, combining the Fishbone Diagram and 5 Whys technique. Data were collected through interviews with key departments and analysis of internal procurement documents. The findings indicate that delays are influenced by limited coordination among departments, incomplete communication of technical specifications from field teams, overlapping procedures, and reliance on make-to-order suppliers that extend production and delivery times. The 5 Whys analysis revealed that the fundamental cause of delay lies in the absence of an integration policy connecting project planning and the internal procurement system, resulting in reactive purchasing behavior. These findings highlight that effective procurement performance depends not only on procedural systems but also on synchronized communication, aligned policies, and integrated workflows to improve efficiency and ensure timely project execution within geotechnical operations.

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