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Articles 974 Documents
Dispute Resolution Strategies in Construction Projects to Mitigate Impacts on Time Performance – Project Owner's Perspective Barnado, Gito; Andhika Karim, Rully
International Journal of Science, Technology & Management Vol. 5 No. 6 (2024): November 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i6.1201

Abstract

Abstract Disputes in the global construction industry are increasing every year. This is also in line with what is happening in the Indonesian construction industry. PT. XYZ, one of the pulp and paper producers in Indonesia., was the project owner of 128 construction contracts for the company's production facility development services from 2015 to 2021, had experiencing disputes on 45 of those contracts or 35.2% of the total construction contract services. The trend on time taken to resolve those disputes was observed to be 16.38 months on average, which was considered too long. The delay in handling these disputes will result in losses for both the owner and the contractors. The purpose of this study is to analyze the strategy of selecting dispute resolution methods for each identified cause of disputes in the construction industry in Indonesia. This study has identified 13 causes of disputes and 10 dispute resolution methods in Indonesia. A survey questionnaire that using Pair Comparison Analysis has been sent to professionals in the construction industry in Indonesia, questioning about their preference of dispute resolution method for every cause of dispute. The results of the data analysis show that there is a difference process in the dispute resolution methods for each cause of dispute. Although, Negotiation predominantly first ranks in dispute resolution. Meanwhile, for all causes of disputes, all respondents have an agreement that Arbitration and Litigation are the last methods in dispute resolution method in the construction industry in Indonesia. Keywords: Disputes; claims; sources of disputes; disputes resolution methods; time taken to resolve disputes, construction industry; Indonesia
Clustering of Districts Based on Infrastructure Indicators Using K-Means And Average Linkage Methods Eliza Agustia, Dewi; Fadhly, Noer; Zukhrina Oktaviani, Cut
International Journal of Science, Technology & Management Vol. 6 No. 1 (2025): January 2025
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v6i1.1193

Abstract

Aceh Jaya is one of the districts in Aceh Province that has great potential in various sectors, such as agriculture, plantations, and tourism. In the Aceh Jaya District Development Plan (RPK) Book 2023-2026, it is stated that the unequal distribution of infrastructure development in Aceh Jaya District in 2023-2026 has resulted in low investment competitiveness and decreased economic performance. Because of these conditions, this study clusters regions in Aceh Jaya District based on infrastructure indicators so that groups of sub-districts are obtained based on the level of infrastructure development. The method used in this study is clustering analysis by comparing it with two clustering methods, namely K-means and average linkage, which are validated based on the silhouette coefficient value to see which cluster is the best. The results obtained are the Kaiser-Mayer-Olkin (KMO) value of 0.611, which indicates that the sample is representative of a total of eight variables; for the zscore value, there is no outlier data, which means that the data of the eight infrastructure variables can be used entirely. Meanwhile, the clustering results using the K-Means method resulted in 3 clusters, and with the Average Lingkage method resulted in 2 clusters. This means that Aceh Jaya District can be clustered into 2 clusters, as seen from the silhouette coefficient value of 0.736. The conclusion that can be drawn from this research is that infrastructure development has not been evenly distributed in the 9 existing sub-districts, so that strategies and priorities are needed in infrastructure development in Aceh Jaya Regency.
Slum Structuring Strategy With Collective Housing Concept Puspita, Dinda; Fadhly, Noer; Zukhrina Oktaviani, Cut
International Journal of Science, Technology & Management Vol. 6 No. 1 (2025): January 2025
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v6i1.1202

Abstract

Telaga Tujuh Village, located in West Langsa Sub-district, Langsa City, on the eastern tip of Aceh, has a very high population density. In addition, 373 housing units in the village do not meet the technical criteria set out in the Minister of Public Works and Housing Regulation No.02/PRT/M/2016, and the city has limited access to critical infrastructure. Based on seven criteria, including building regularity, neighborhood road network, neighborhood drainage, drinking water needs, wastewater management system, waste management facilities and infrastructure, and fire protection facilities, Telaga Tujuh Village is classified as a severe slum, with an average slum rate of 100%. Discovering the structural needs of the slum environment in Telaga Tujuh Village and creating a structural design is the objective of this study. Five indicators - on-site upgrading, on-site relocation, on-site redevelopment, land sharing, and relocation - were used in the communal housing methodology in this study. On-site redevelopment was chosen as the minimum solution after the five indicators were selected using the Analytical Hierarchy Process (AHP) method. After on-site redevelopment, the settlement pattern in this area is in the form of an iron grid, with main centers-the construction of places of worship, village halls, auxiliary health centers (pustu), and village offices that function as government and community service centers-and supporting centers-education and neighborhoods-by providing public open spaces.
Innovation Digital Marketing In Increase Interest Buy Martabak Terang Bulan Arum Consumer Septria, Vira; Albant Triswandi, Salsalliah; Naila Nasution, Muthia; Yuliana, Yayuk
International Journal of Science, Technology & Management Vol. 6 No. 1 (2025): January 2025
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v6i1.1214

Abstract

This study aims to analyze the impact of digital marketing innovation on increasing consumer purchasing interest in Martabak Terang Bulan Arum products. In the digital era, the use of technology-based marketing strategies is one of the keys to winning competition in the culinary market. The research method used is a quantitative approach with data collection techniques through surveys, interviews, and social media analysis. The results of the study show that the application of digital marketing innovation, such as the use of social media, creative content creation, and collaboration with influencers, significantly increases consumer purchasing interest. In addition, factors of service personalization and direct interaction with consumers also contribute positively to customer loyalty. This study provides recommendations for culinary business actors to further utilize digital platforms as an effective and sustainable marketing tool.
Customer Satisfaction Mediates Service Quality And Price Perception On Customer Loyalty Hardian, Hardian
International Journal of Science, Technology & Management Vol. 6 No. 1 (2025): January 2025
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v6i1.1221

Abstract

The present study aims to analyse the effect of service quality and price perception on loyalty, as mediated by customer satisfaction, in the context of the selection of educational institutions by parents of students. The study adopts a quantitative approach, utilising a survey method, and involves 181 respondents who are parents of students. These respondents were selected through a purposive sampling technique. The data collection was conducted through a Google Form-based questionnaire, while data analysis employed the Structural Equation Modeling (SEM) method, utilising WarpPLS V.8 software. The results of the analysis demonstrate that service quality and price perception exert a substantial influence on parental satisfaction and loyalty. The study concluded that good service quality fosters trust and satisfaction, while reasonable price perception fosters long-term loyalty. The findings of this study corroborate the significance of service and pricing strategies in enhancing learner retention.
Comparative Analysis Of Bumi Serpong Damai City (Bsd) And Nusantara Capital City (Ikn) In The Conceptual Framework Of Sustainable Cities Sakkar Risdollah, Aris; Mustafa, Mursyid; Mega Januarti putri, Andi
International Journal of Science, Technology & Management Vol. 6 No. 1 (2025): January 2025
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v6i1.1223

Abstract

BSD and IKN City are new cities built in Indonesia with the concept of Sustainable Cities. This research will examine the concepts of BSD and IKN City and the physical development that has been carried out regarding their similarities and differences in the conceptual framework of a coherent city. Using descriptive analysis with purposive sampling. The results of the study found that the basic idea of sustainable cities is basically implemented in the concept and development of BSD and IKN City, especially in its attention to the environment and the application of smart technology in facilitating city management and social life of urban communities.
Analysys Of The Influence Of Service Quality And Customer Satisfaction At Customer Loyalty And Corporate Image In Tge Company It Service Delivery Pt Xyz Fahmirakhman Abdullah, Reyhan; Apsari Sugiat, Maria
International Journal of Science, Technology & Management Vol. 6 No. 1 (2025): January 2025
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v6i1.1229

Abstract

This research explores a number of factors that contribute to customer loyalty and corporate image in the context of IT services. Regression analysis was used to evaluate the relationship between the variables of service quality and customer satisfaction with customer loyalty and corporate image. This research provides important implications for the management of PT XYZ in improving service quality and customer satisfaction to strengthen customer loyalty and improve the company's image. Therefore, recommendations are given to improve service strategies and customer relationship management to maintain and increase customer loyalty and improve the company's image in the IT service industry.
Sharia Fintech Securities Crowdfunding (SCF) Business Model Budi Prasetyo, Rifqi; Rahadian, Dadan; Krisnawati, Astrie
International Journal of Science, Technology & Management Vol. 6 No. 1 (2025): January 2025
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v6i1.1231

Abstract

The growth of the sharia economy, especially in the Securities Crowdfunding (SCF) sector, is increasingly in demand because it offers a fair financial concept. This great potential encourages startups to establish sharia-based SCF companies, such as LBS Urun Dana. However, the main challenge is the lack of public understanding of the sharia SCF business model, which often creates negative perceptions, especially among MSMEs and investors. This study aims to describe the LBS Urun Dana business model using the Business Model Canvas and Value Design Model approaches, and to analyze the strengths of sharia SCF as a driver of industrial growth in Indonesia. The method used is qualitative with data collection techniques through interviews and documentation, as well as descriptive and SWOT analysis. The results of the study show that LBS Urun Dana has integrated sharia principles comprehensively, with strong strategic partnerships and effective risk management. The focus on transparency, financial inclusion, and investor education strengthens public trust. Strengths in sharia SCF, such as solid partnership networks and sharia analysis competencies, are identified as the main factors for the growth of the sharia SCF industry in Indonesia.
Continuance Intention Analysis Using Unified Theory Of Acceptance And Use Of Technology Model And Unfavorable Attitude Toward Cash Payment Variable In The Case Study Of Pt. Xyz Bank M-Banking Application Faqih, Muhammad; Djunita Pasaribu, Rina; Wahyuningtyas , Ratri
International Journal of Science, Technology & Management Vol. 6 No. 1 (2025): January 2025
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v6i1.1232

Abstract

The mobile banking application of PT. XYZ offers two main services, which are the core banking functions: collecting funds from the public and disbursing funds to the public. However, a decline in the number of users of the XYZ mobile banking app has been observed in both Monthly Active Users and Monthly Transacting Users. The study involves respondents who represent the target market of Bank XYZ, such as active users and users who make transactions on the XYZ mobile banking application. Thus, the objective of this research is to evaluate the IT functional-level strategy of PT. XYZ's mobile banking application concerning continuance intention. Further, the study aims to explain the relationships between the variables of performance expectancy, effort expectancy, social influence, and facilitating conditions from the UTAUT model, as well as the variable of unfavorable attitude toward cash payment (UATC), in relation to satisfaction and continuance intention, and the interaction between these variables. Employing a quantitative research method, the sampling technique was non-probability sampling, specifically purposive sampling, as the population was already sufficiently specific to mobile banking users of PT. XYZ, with 310 respondents who are users of PT. XYZ's mobile banking application. Data analysis was performed using CB-SEM with a Maximum Likelihood approach. The research findings indicate that performance expectancy has the most significant influence on continuance intention. The results also show that satisfaction, as an intervening variable, strengthens the significant effect of performance expectancy, effort expectancy, and social influence. Based on the findings, it is recommended to focus on performance expectancy, in line with the results of the descriptive analysis, which suggest that it is an area requiring urgent and critical evaluation. Enhancing performance expectancy can help sustain continuance intention among Monthly Active Users and Monthly Transacting Users of the XYZ mobile banking application.
Factors Influencing Consumers' Purchase Intention To Use Battery Electric Cars In Indonesia Falisa, Camelia; Tricahyono, Dodie
International Journal of Science, Technology & Management Vol. 6 No. 1 (2025): January 2025
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v6i1.1234

Abstract

The market share of electric vehicles in terms of overall sales is still small in both developed and developing countries such as Indonesia. This study aims to determine the priority of factors that influence consumer purchase intention for battery electric cars in Indonesia by exploring public perceptions of this. This study uses quantitative research with a deductive approach and causality properties. The research population is consumers who buy and prospective buyers of battery electric cars in the DKI Jakarta area. With sample calculations using parameter 5, so that the minimum number of samples is 73 indicators X 5 = 365 respondents. The analysis technique uses SEM with the help of the AMOS program. The results of the study show that the integration of TPB, UTAUT-3, and NAM theories provides in-depth insights into consumer intentions to purchase battery electric vehicles (BEVs) in Indonesia. Positive attitudes and PBC contribute significantly to purchase intentions, at 16% and 14.8%, respectively, while subjective norms show a negative but significant influence. In the UTAUT-3 model, social influence and facilitating conditions contribute significantly, at 33.6% and 44.3%, respectively, emphasizing the importance of social support and infrastructure. Price value also contributes significantly at 33.2%, indicating that the perception of the economic value of electric vehicles greatly influences purchasing decisions, but other factors are not significant. Although awareness of consequences and ascription of responsibility in the NAM model have a positive effect, personal norms do not show a significant influence on purchase intentions. The implication of these findings is that to increase purchase intentions for electric vehicles, a marketing strategy is needed that includes education about the benefits, strengthening social norms, and improving infrastructure, as well as creating awareness of the economic and environmental value of electric vehicles.