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Journal of Industrial Engineering & Management Research (JIEMAR)

jiemar
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Published by Universitas Pelita Harapan

ISSN : - EISSN : 27228878 DOI : https://doi.org/10.7777/jiemar

Core Subject : Economy, Humanities, Education, Engineering,

Humanities Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering

The aim of JIEMAR ( Journal of Industrial Engineering & Management Research is to publish theoretical and empirical articles that are aimed to contrast and extend existing theories, and build new theories that contribute to advance our understanding of phenomena related with industrial engineering and industrial management in organizations, from the perspectives of Production Planning/Scheduling/Inventory, Logistics/Supply Chain, Quality Management, Operations Management and Operational Research. The contributions can adopt confirmatory (quantitative) or explanatory (mainly qualitative) methodological approaches. Theoretical essays that enhance the building or extension of theoretical approaches are also welcome. JIEMAR selects the articles to be published with a double bind, peer review system, following the practices of good scholarly journals. JIEMAR is published monthly (on-line versions), following an open access policy. On-line publication allows to reduce publishing costs, and to make more agile the process of reviewing and edition. JIEMAR defends that open access publishing fosters the advance of scientific knowledge, making it available to everyone. List Scope Jpurnal JIEMAR: • Supply chain • Lean manufacturing • Operations improvement • Innovation management in operations • Operations in service industry • Operational Research • Total Quality Management • Total Productive Maintenance • How to manage workforce in operations • Logistic in general • Operational Management • Finance Management • Strategic Management • Marketing Management • Learning & Human Development Management

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Perilaku Organisasi dan Menejemen Sumber Daya Manusia

Articles 438 Documents

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FOOD AND BEVERAGE DEPARTMENT CUSTOMER SATISFACTION Linda, Tina; Herawati, Anis; Kanwo, Kanwo; Santoso , Widodo Heru
Journal of Industrial Engineering & Management Research Vol. 1 No. 4 (2020): December 2020
Publisher : AGUSPATI Research Institute

Hospitality is the largest and fastest growing industry in the world. The hospitality industry offers the best service and the best foods which provide in the restaurant. Many ways are done to increase the quality of service and food in the restaurant industry to get customer satisfaction. Food and beverage department has important responsibility to maintain the quality of the food and beverage sercice and product as well. Consumer behavior is the decision making process by customers in selecting, buying, using and taking an advantage of product service or either experience in order to satisfy the needs and desire for customers. In this research the writer will discuss about customer behavior in opal coffee medan that aims to know more about customerâ€™s characteristic and how to deal with them in order to give customer satisfaction. Based on the research the writer will discuss about the regular guest who visited Opal coffee and get the interview about how the customer perception about staffâ€™s services and the solution that might be used as an input to the company.. Method for this research is qualitative. Sampling technique using the snowball technique. The result is expected to able to give a boost for the company to resolve the problem and improve the quality service that aims to get customer satisfaction. Keywords â€“ service quality, customer behavior, customer satisfaction, food and beverage

Studi kasus analisis Business Process Management Notation untuk pesanan pembelian dan penerimaan barang pada usaha kecil menengah Sulthan, Nafis; Jaswadi, Jaswadi; Sulistiono, Sugeng
Journal of Industrial Engineering & Management Research Vol. 2 No. 5 (2021): October 2021
Publisher : AGUSPATI Research Institute

This research was aimed to analyze the business process of product purchase and product receipt on small and medium retail enterprises. The most of problem that appeared on Small and Medium Enterprises (SME) was lack of awareness to fix and improve the business process, because the appropriate business process could help the development of organization. The illustration of business process used Business Process Modeling Notation (BPMN). BPMN could really help the making of business process to be understood easier by the users and could be analyzed, so it produced improvement suggestions on the business process in order to achieve business effectiveness. This research was a qualitative research, which the research data was collected through observation and interview techniques in PO Dolopo Grosir which was one of the biggest wholesale shops in Madiun District. The research result referred the deficiency on the business process of product purchase and product receipt in PO Dolopo Grosir. The deficiencies on this business process could be risky to cause problems such as error of purchase decision, forgetfulness of product return, and less strict checking standard on product receipt process.

Implementation of Value Stream Mapping for Waste Reduction in Crude Palm Oil Production Process Meutia Fadilla; M. Dirhamsyah, M. Dirhamsyah; Husni, Husni
Journal of Industrial Engineering & Management Research Vol. 2 No. 4 (2021): August 2021
Publisher : AGUSPATI Research Institute

PT. Perkebunan Nusantara I Cot Girek is one of the palm oil mills owned by PT. Perkebunan Nusantara I which is engaged in processing palm oil into Crude Palm Oil and Palm Kernel Oil. The problem faced by PTPN I Cot Girek Unit is that there are several wasteful activities that cause the company to experience time losses, production does not reach targets and quality damage to Fresh Fruit Bunch (FFB) and Coconut Palm Oil (CPO). The problem solving method used are Value Stream Mapping to identify wasteful activities, the 5W1H method to identify the causes of waste and the Weighted Product Method to determine the order of priority for improvement. Based on the results of the study, there are 4 activities that can be taken corrective action. After being analyzed using VSM, it was found that the Manufacturing Lead Time decreased from 1185.70 minutes to 1069.73 minutes and the Process Cycle Efficiency value increased from 67% to 74%.

The Role of E-Services, Quality System and Perceived Value on Customer Satisfaction: An Empirical Study on Indonesian SMEs Aditi, Bunga; Hafizah, Hafizah; Hermansyur, Hermansyur
Journal of Industrial Engineering & Management Research Vol. 2 No. 3 (2021): June 2021
Publisher : AGUSPATI Research Institute

The purpose of this study is to analyze e-service, system quality, perceived value and satisfaction for customer of Indonesian SMEs. This research was conducted by distributing 140 online questionnaires to customer of Indonesian SMEs and there were 124 questionnaires that were reversed and processed. Sampling method with snowball sampling. The test was carried out with the help of a statistical tool in the form of Structural Equation Modeling (SEM) based on Partial Least Square version 3. The results showed that Based on the results of the hypothesis testing, there was a positive and significant relationship between E-Service and Perceived Value. there was a positive and not significant relationship between System Quality and Perceived Value. that there was a positive and significant relationship between perceived value and e-satisfaction. there was a positive and significant relationship between E-Service and e-satisfaction through perceived value. This study found that e-service has a positive and significant impact on e-satisfaction through perceived value. There are a positive and not significant relationship between system quality and e-satisfaction through perceived value. The novelty of this research is the correlation model of effect of e-service, system quality and perceived value on e-satisfaction of SMEs.

Evaluasi Tingkat Kesiapan Keamanan Informasi Menggunakan Indeks Keamanan Informasi (Indeks KAMI) Versi 4.0 pada Dinas Komunikasi dan Informatika Kota Bogor Pratiwi, Hadiati Agus; Wulandari, Lily
Journal of Industrial Engineering & Management Research Vol. 2 No. 5 (2021): October 2021
Publisher : AGUSPATI Research Institute

Communications and Informatics Office of Bogor Municipality is a government agency that has the task of assisting the Mayor of Bogor in carrying out Government Affairs in the field of Communication, Informatics, Statistics, and Encryption management that has implemented e-Government in its public services. The impact of the e-Governmentâ€™s implementation in public services with the increasing communication and exchange of data electronically causes vulnerabilities in information and communication system transactions which greatly affect the quality and security of information, so that the management of information security becomes very important for the Communications and Informatics Office of Bogor Municipality. This research was conducted to determine the level of readiness of information security management at the Communications and Informatics Office of Bogor Municipality using the Information Security Index (KAMI Index) Version 4.0 according to the security aspects defined by the ISO/IEC 27001:2013 standard made by the National Cyber and Crypto Board (BSSN). by evaluating various areas that are the target of the application of information security through the interview process. The evaluation result of the Electronic System Category obtained value of 35 and included in the Strategic Category illustrating that the use of electronic systems is an integral strategic part in supporting ongoing work processes. The evaluation result of the five areas of information security obtained a total score of 395 at the Basic Framework stage with Maturity Levels I+ to II. Based on the evaluation results, recommendations are prioritized at the lowest maturity level, namely the Information Security Risk Management area so that in the next evaluation there can be an increase in the level of information security maturity until it reaches the expected maturity level according to ISO 27001 compliance standards, which is at level III.

Quality Of Public Services At The Population And Civil Registration Services Indragiri Hulu District Ningsih, Fitria; Afriaris, Said
Journal of Industrial Engineering & Management Research Vol. 1 No. 1a (2019): December 2019
Publisher : AGUSPATI Research Institute

This study was conducted to determine the quality of public services at the Department of Population and Civil Registration of Indragiri Hulu Regenc, which includes services for making Identity Cards (KTP), Family Cards (KK). The method used in this research is descriptive qualitative research. Based on observations made by researchers conducting interviews and getting direct information through several office service employees and service users. The data collection techniques are observation, interview, and documentation techniques. Supporting informants are service employees at the Department of Population and Civil Registration of Indragiri Hulu Regency and service users. This study uses data analysis techniques consisting of data reduction, data presentation, and drawing conclusions from the research results. The targeted outputs in this study indicate that the implementation of the quality of public services at the Population and Civil Registration Office of Indragiri Hulu Regency are: (1) Tangible evidence regarding service facilities and infrastructure for the convenience of the community. (2) Aspects of employee reliability in handling any complaints about the service process for making e-KTP, Birth Certificates and Family Cards. (3) Aspects of responsiveness (responsiveness) of employees with the community at the time of service. (4) Assurance, there is a consistent problem of timeliness in the implementation of services. (5) Dimensions of Empathy (empathy) which shows the attitude of employees who are friendly, smiling, non-discriminatory and respecting the community as service users. The absence (discrimination) of service differences in management, thus showing quality by giving a pleasant impression in the service process in accordance with community expectations.

TECHNICAL REVIEW OF OPERATIONAL PATTERNS OF THE WEST FLOOD CHANNEL MOVEMENT (KBB) IN SEMARANG CITY Nugroho, Eko Pudjo; Ni'am, M. Faiqun; Soedarsono, Soedarsono
Journal of Industrial Engineering & Management Research Vol. 2 No. 4 (2021): August 2021
Publisher : AGUSPATI Research Institute

A based on the concept of the convenience of the West Flood Canal (KBB) river in Semarang City which is divided into five zones, so in 2019 work on the construction of the KBB Motion Weir was held. To optimize the operation of the Mobile Weir, it is necessary to analyze and simulate the operational pattern of the KBB Mobile Weir. The aim is to obtain procedures and patterns in the operation of mobile dams and the right and efficient opening and closing times during the rainy season and during sediment flashing. In this study, hydraulic analysis was used with the help of the HEC-RAS 4.1.0 program. to track flooding in the river channel using mathematical modeling in several scenarios. From this analysis, it can be seen how far the procedures and operational patterns of the West Flood Canal Movement Weir (KBB) are in accordance with several planned scenarios. The results of the study found that the simulation of the opening of 1 (one) door/span using Qmax 220.71 m3/second, as scenario I in the Standby/Ready condition. Simulation of opening 1 (one) door/span using Qmax 339.81 m3/second, according to scenario II during Standby II/Standby conditions. And scenario III for Saga III/Beware) requires 4 (four) door openings/span.

The Effect Of Advertising Creativity On Brand Selection Decisions E-Commerce For Career Women In Indragiri Hulu Regency Ningsih, Fitria; Afriaris, Said
Journal of Industrial Engineering & Management Research Vol. 2 No. 3 (2021): June 2021
Publisher : AGUSPATI Research Institute

â€” Media planning is a very important activity in advertising and promotion. A well-prepared media plan will result in effective communication so that the message conveyed will receive greater attention from the target audience. In this case, the type of product (goods and services) advertised affects the choice of media. Certain types of products are sometimes more suitable to be advertised through television media but other products are more suitable if using print media or other media. The aims of the research are: To determine the effect of Attention, Interest, Desire, and Action in the consideration of career women partially on the decision to choose an E-Commerce Brand. To determine the effect of Attention, Interest, Desire, and Action in the consideration of career women partially on the decision to choose an E-Commerce Brand. And to determine the influence of Attention, Interest, Desire, and Action which factors have a dominant influence on the consideration of career women in the decision to choose an E-Commerce Brand. In its implementation, explanatory researchers use survey research methods, where information is collected from respondents using questionnaires. survey research is research that takes a sample from one population and uses a questionnaire as the main data collection tool. This approach uses a quantitative approach is research that in the process of implementation uses a rigorous research design in the form of numbers or with statistical formulas or other methods of quantification to measure the research variables. Based on the analysis and discussion that has been put forward, the conclusions are as follows: From the results of the t test test, it shows that Attention (X1) is 3.123, Interest (X2) is 5.859, Desire (desire) (X3) is 4.792, Action (action) (X4) of 2.870, separately has a significant effect on purchasing decisions (Y) on E-COMMERCE products. From the test results of the f test, it shows that Attention (attention) (X1), Interest (X2), Desire (desire) (X3), Action (action) (X4) together have a significant effect on purchasing decisions (Y) on E-COMMERCE products, namely F-count (28.273) > F-table (2.47). And from all variables Attention (attention) (X1), Interest (interest) (X2), Desire (desire) (X3), Action (action) (X4) obtained after testing the t test, it turns out that the variable Interest (interest) (X2 ) of 5.859 and t-table of 1.985 which has the most dominant influence on purchasing decisions (Y) on E-COMMERCE products.

Menumbuhkan Karakter Tanggungjawab AUD melalui Recalling Hadist Kebersihan di TK Muslimat NU Nurul Islam Kudus Lina, Helina Himmatul Ulya
Journal of Industrial Engineering & Management Research Vol. 2 No. 4 (2021): August 2021
Publisher : AGUSPATI Research Institute

Characters of Early Childhood in Kindergarten that the researchers examined did not show a sense of responsibility for cleanliness. Precisely for the other characters who already look like religious characters and so on. Thus, the aim of the researcher is to determine the character formation of early childhood responsibility through Recalling the Hygiene Hadith in NU Muslimat Nurul Islam Kudus Kindergarten. The research that the researcher uses is a qualitative research type. This study uses a descriptive approach. Data collection techniques using observation, interviews and documentation. After the research data were collected, they were analyzed using descriptive data. The research question to be answered is how to grow the character of responsibility for early childhood through recalling the Hadith of Hygiene in NU Nurul Islam Muslim Kindergarten? Based on the results of the research that the author has done, it is concluded that through recalling the hadith, the cleanliness of the character of responsibility can grow in early childhood in the Muslimat NU Nurul Islam Kindergarten

Implementasi Kurikulum Muatan Lokal Berbasis Pesantren Di SMP A. Wahid Hasyim Tebuireng Jombang Nurkayati, Siti
Journal of Industrial Engineering & Management Research Vol. 2 No. 4 (2021): August 2021
Publisher : AGUSPATI Research Institute

- This study aims to examine the implementation of the pesantren-based local content curriculum at SMP A. Wahid Hasyim Tebuireng Jombang. This study uses a qualitative-descriptive approach, with data collection techniques: observation, interviews, and documentation. The results of this study indicate: 1) Islamic boarding school-based local content curriculum in SMP A. Wahid Hasyim Tebuireng is more abundant than in junior high schools in general. Pesantren lessons are usually only available in madrasah schools, but at SMP A. Wahid Hasyim it is almost 40 percent of general lessons. 2) There are three supporting and inhibiting factors in the implementation of pesantren-based local content learning, namely the existence of a program to improve the quality of human resources (teacher training); adequate facilities and infrastructure; Teachers who support local content based on Islamic boarding schools have competent competencies and expertise in their fields. While the inhibiting factors are the lack of student interest in learning; input of students from public elementary schools; limited time allocation in Arabic subjects.

Page 14 of 44 | Total Record : 438

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AGUS PURWANTO

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Editorial Address
IEMAR ( Journal of Industrial Engineering & Management Research) ISSN : 2722-8878 Address: Griya Catania Blok F.08/80 Citra Raya . Kab. Tangerang Publisher: JIEMAR

Location
Kota tangerang,

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INDONESIA

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name AGUS PURWANTO

Contact Email aguspurwanto.prof@gmail.com

Phone +62811700111

Journal Mail Official journal.jiemar@gmail.com

Editorial Address IEMAR ( Journal of Industrial Engineering & Management Research) ISSN : 2722-8878 Address: Griya Catania Blok F.08/80 Citra Raya . Kab. Tangerang Publisher: JIEMAR

Location Kota tangerang, Banten INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
AGUS PURWANTO

Contact Email
aguspurwanto.prof@gmail.com

Phone
+62811700111

Journal Mail Official
journal.jiemar@gmail.com

Editorial Address
IEMAR ( Journal of Industrial Engineering & Management Research) ISSN : 2722-8878 Address: Griya Catania Blok F.08/80 Citra Raya . Kab. Tangerang Publisher: JIEMAR

Location
Kota tangerang,

Banten

INDONESIA