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Pinisi Business Administration Review
Published by Universitas Negeri Makassar
ISSN : 26566524     EISSN : 27757102     DOI : 10.26858
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other
Pinisi Business Administration Review published with the process of peer review and open access with ISSN (Print): 2086-6364. published twice a year in March and September in the field of business administration. Pinisi Business Administration Review is a publication media to channel scientific work of lecturers, theoretical, and practitioners in the fields of business administration, economics, management and observers of business administration.This journal was published by the Business Administration Study Program of the Faculty of Social Sciences, Makassar State University. Publish the results of research, original thinking, development, teaching, popular writing, and book studies in the fields of business administration, economics, management with peer review and open access processes.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 150 Documents
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The Influence Of The Quality Of Mobile Banking Services On Customer Loyalty At The Bni Bank, Bumi Tamalanrea Permai Savira, Reza; Aslinda, Andi; Siraj, Muhammad Luthfi; Kasmita, Maya
Pinisi Business Administration Review Volume 6 Nomor 2 September, 2024
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v6i2.65823

Abstract

This study aims to determine the effect of the quality of mobile banking services on customer loyalty at BNI Bank Bumi Tamalanrea Permai Cash Office. The research method used was quantitative method with data collection techniques namely observation, questionnaires and documentation, and analyzed using descriptive statistical analysis techniques and inferential statistical analysis techniques with a study population of 945 customers and a sample of 90 customers in this study. The data obtained from the research results were processed using data analysis and using the SPSS software application which consisted of validity and reliability tests, percentage descriptive analysis techniques, simple linear analysis and T tests. The results of the research and data analysis in this study regarding the effect of mobile banking service quality on customer loyalty at BNI bank, Bumi Tamalanrea Permai office in the very good category, based on these data, there is a significant influence between service quality and customer loyalty, customers are satisfied with the service provided. given, where from the results of the product moment correlation test analysis, namely r count is greater than r table which means that service quality partially has an influence on customer loyalty. Keywords: Service Quality, Customer Loyalty 
Human Resources Management at PT. PLN (Persero) Manokwari Regency Siagian, Eva Martalina; Sinaga, Nopenas
Pinisi Business Administration Review Volume 6 Nomor 1, March 2024
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v6i1.60656

Abstract

This study aims to analyze the implementation of human resource management (HR) at PT PLN (Persero) Manokwari Regency. The research method used is qualitative research with a case study approach. Data was collected through in-depth interviews with HR managers, employees, and direct observation of HR activities in the company. The research results show that PT PLN (Persero) Manokwari Regency has implemented various HR management strategies to increase employee productivity and welfare. These strategies include careful recruitment and selection, continuous employee training and development, fair reward systems, and effective internal communications. However, several challenges are still faced, such as an imbalance between labor demand and the availability of highly qualified local employees. This research contributes to the understanding of HR management practices in energy companies and can serve as a guide for other companies in improving their HR performance.
The Effect Of Reward On Employee Performance At PT BRI Asuransi Indonesia (BRI Insurance) Makassar Branch Widayani Ridwan, Fahra; Guntur, H. Muhammad; Lutfhi Siraj, Muhammad
Pinisi Business Administration Review Volume 6 Nomor 2 September, 2024
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v6i2.65726

Abstract

This research aims to determine the effect of giving rewards on employee performance at PT BRI Asuransi Indonesia (BRI Insurance) Makassar branch partially and simultaneously. This type of research is a type of quantitative research using variable simple paradigm designs. The population in this study were all employees who worked at the PT office. BRI Asuransi Indonesia (BRI Insurance) Makassar Branch. The sample in this study was 35 employees of PT. BRI Asuransi Indonesia (BRI Insurance) Makassar Branch selected randomly. Data collection techniques are carried out through observation, filling out questionnaires and documentation. The data obtained from the research results were analyzed using the SPSS version 24 software program which consists of validity and reliability tests on research instruments, descriptive statistical analysis and inferential statistical analysis. Based on the research results, it shows that: (1) The percentage of rewards obtained is: 72.62% is in the Good category and the achievement percentage of employee performance is 78.45% in the Good category. (2) The correlation coefficient obtained is 0.337, which means that the relationship between Rewards and Employee Performance is low. The coefficient of determination obtained is 0.114 or 11.4%, which means that the influence of rewards on employee performance is 11.4% (assuming that other factors are constant). So it can be concluded that giving rewards has a significant effect on employee performance at PT BRI Asuransi Indonesia (BRI Insurance) Makassar branch.Keywords: Reward, BRI Insurance, Employee Performance
Effect of Work Quality On Employee Performance In PT. Summa Logistics Nusantara Nurlaelah, Nurlaelah; Rizal S, Muh; Aslinda, Andi; Akib, Haedar; Nur, Andi Cudai
Pinisi Business Administration Review Volume 6 Nomor 1, March 2024
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v6i1.59613

Abstract

This research examines the influence ofWork Quality on Employee Performance at PT. Summa Logistics Nusantara. The purpose of this study was to determine the level ofquality of work of employees at PT. Summa Logistics Nusantara, to know the performanceemployees at PT. Summa Logistics Nusantara, and to find out the magnitude of the effectwork quality on employee performance at PT. Summa Logistics Nusantara. This research approach is quantitative. This research was carried outinPT. Summa Logistics Nusantara. Sources of data in the study areemployee atPT. Summa Logistics Nusantarain March to April 2022. Data collection techniques in the form of observation, questionnaires / questionnaires and documentation. Data analysis techniques in the form of validity test, reliability test, normality test, descriptive analysis, simple linear regression analysis, correlation coefficient analysis, and analysis of the coefficient of determination. The results of the study indicate that the indicators used in each of these variables indicate where the work quality of employees is in the very good category. Indicators on employee performance variables are in the very good category. Based on the correlation test, there is a very strong relationship between the two variables. It can be concluded that there is an influence between work quality on employee performance inPT. Summa Logistik Nusantara.
Excellent Service Pattern for Customers at BRI Link in Makassar City Maryadi, Maryadi
Pinisi Business Administration Review Volume 5 Nomor 2, September 2023
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v5i2.54612

Abstract

Excellent service patterns are one of the main elements in business that determine how a company or organization behaves in relation to the services provided to customers. Therefore, the aim of this research is to determine the pattern of excellent service at Bri Link for customers in Makassar City. This type of research is qualitative using a descriptive approach. Data collection techniques were carried out by means of observation, interviews, and documentation. The data analysis technique used consists of data collection, data presentation, data condensation, and drawing conclusions. The research results show that the BRI Link excellent service pattern provided to customers has been running well, this can be seen from several indicators of excellent service patterns, namely attitude, attention, actions, abilities, appearance, and responsibility. Because providing excellent service to customers is very important. A company that is able to meet customer needs and desires will gain huge profits, both in the form of finances and reputation
Public Policy Strategy to Improve the Quality of Education in Makassar City Zainal, Henni
Pinisi Business Administration Review Volume 6 Nomor 2 September, 2024
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v6i2.66272

Abstract

Improving the quality of education is one of the priorities in the development of Makassar City. This study aims to analyze effective public policy strategies in improving the quality of education in Makassar City. The research method used is a qualitative approach with data collection techniques through in-depth interviews, observations, and analysis of policy documents. The results of the study indicate that efforts to improve the quality of education in Makassar City require collaboration between the government, schools, communities, and the private sector. Policies that include improving the quality of educators, developing educational infrastructure, providing access to information technology, and providing scholarships for outstanding students from underprivileged families are effective strategies to improve the quality of education. This study recommends that the Makassar City government continue to innovate in policy formulation and prioritize a participatory approach to ensure that the policies implemented can meet the needs of all stakeholders. Thus, it is hoped that the quality of education in Makassar City can continue to improve and be able to compete at the national and international levels.
The Effect Of Clean Water Product Quality on Customer Satisfaction of Regional Public Water Company Makassar City in Manggala Dictrict Rofifah.M, Aliyah; Aslinda, Andi; S, Muh Rizal
Pinisi Business Administration Review Volume 6 Nomor 2 September, 2024
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v6i2.65722

Abstract

This study aims to determine how much influence the quality of clean water products has on customer satisfaction at the Makassar City Public Water Company in Manggala District. This study uses a quantitative descriptive type of research with data collection techniques through observation, literature study, interviews, questionnaires, and documentation. The sample used in this study is 100 customers. The data of this study were obtained from the results of data processing using the SPSS 25 application which consisted of validity and reliability tests, descriptive data analysis techniques and inferential analysis. The results of this study indicate that the variables of Clean Water Product Quality and Customer Satisfaction at the Regional Public Water Company of Makassar City in Manggala District have a significant influence. This is evidenced by the results of a simple linear regression test and a correlation coefficient test of 0.662, which means that the relationship between the Quality of Clean Water Products and Customer Satisfaction is strong/high. The coefficient of determination was obtained at 0.438, which means that the effect of Clean Water Product Quality on Customer Satisfaction at the Makassar City Public Water Supply Company in Manggala District obtained a value of 43.8% which was included in the medium category interval.
Application of Scientific Approach through Problem Based Learning Model to Improve Critical Thinking Skills and Assessment Skills in Class 3A Third Semester Students at Patompo University Hajar, Sitti; Fadjriani, Fadjriani; Puang, Datu; Rahman, Nawir
Pinisi Business Administration Review Volume 6 Nomor 1, March 2024
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v6i1.59690

Abstract

Soft skills in the form of critical thinking skills and argumentation skills are needed in solving problems, making decisions, and drawing conclusions, especially in dealing with global issues regarding the threat of depletion and degradation of natural resources. The low critical thinking skills and argumentation skills of third-semester students in class 3A at Patompo University Makassar prompted researchers to research to describe the application of a scientific approach through the Problem-Based Learning model. The results of the study show that applying a scientific approach through the Problem Basic Learning model can improve critical thinking skills in cycle II with an achievement of 75% being Critical. Furthermore, argumentation skills in cycle II at the claim stage are 1.56%, and the evidence stage is 2.32%. All stages of argumentation are high. The findings in this study indicate that teacher creativity is needed to help improve students' critical thinking skills and argumentation skills.
Comparative Analysis of Employee Welfare According to the Labor Law VS Omnibus Law Wardah, Siti Syarifah Wafiqah
Pinisi Business Administration Review Volume 6 Nomor 2 September, 2024
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v6i2.61857

Abstract

The passing of the Job Creation Law or Omnibus Law is a new law that combines regulations and cuts several articles from previous laws, including articles on employment in the Labor Law, into simpler regulations inviting various parties who agree and disagree. This study aims to provide a comparative analysis between Law Number 13 of 2003 concerning Labor and Law Number 6 of 2023 concerning Job Creation in terms of employee welfare. The research method uses normative juridical with analytical descriptive research specifications, Primary materials collected include the 1945 Constitution, Law Number 13 of 2003, and Law Number 6 of 2023 on the employment cluster. Secondary materials consist of books, experts' opinions, the internet, e-journals, and other written works related to the research subject. Based on the results of the study, due to simplification by the Omnibus Law there are several articles that have been eliminated which were previously regulated by the Labor Law, this has led to a decrease in welfare for the Employees.
Application of Cooperative Learning Model Type Numbered Heads Together (NHT) to Improve Students Motivation To Learn Economics Resources Economic Education Patompo University Hajar Aswad, Sitti; Latif, Angraeni; Ismawati, Ismawati; Elpisah, Elpisah; Nurfalaq S, Muqtakdir
Pinisi Business Administration Review Volume 6 Nomor 2 September, 2024
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v6i2.65727

Abstract

ABSTRAKPenelitian ini bertujuan untuk mengevaluasi efektivitas penerapan Model Pembelajaran Kooperatif Tipe Numbered Heads Together (NHT) dalam meningkatkan Motivasi Belajar Ekonomi Sumber Daya dan Prestasi Belajar Ekonomi Sumber Daya pada Mahasiswa Universitas Patompo. Penelitian dilakukan selama dua siklus dengan pendekatan kolaboratif dan partisipatif. Metode pengumpulan data melibatkan observasi partisipan, penyebaran angket, dan pemberian tes. Analisis data menggunakan pendekatan analisis deskriptif kuantitatif dengan persentase untuk menggambarkan data kuantitatif yang diperoleh. Berdasarkan hasil penelitian, dapat disimpulkan bahwa penerapan Model Pembelajaran Kooperatif Tipe Numbered Heads Together (NHT) terbukti efektif dalam meningkatkan Motivasi Belajar Ekonomi Sumber Daya pada Mahasiswa Universitas Patompo. Temuan ini diperkuat oleh data penelitian yang mencatat peningkatan persentase skor Motivasi Belajar Ekonomi Sumber Daya melalui observasi. Pada siklus I, skor observasi mencapai 78,46%, yang kemudian meningkat menjadi 83,93% pada siklus II, mengalami peningkatan sebesar 5,47%. Selain itu, hasil dari angket yang disebar kepada mahasiswa juga menunjukkan peningkatan skor Motivasi Belajar Ekonomi Sumber Daya sebesar 3,12%, dari 78,31% pada siklus I menjadi 81,43% pada siklus II. 

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