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Ilomata International Journal of Social Science
Published by Yayasan Sinergi Kawula Muda
ISSN : 2714898X     EISSN : 27148998     DOI : 10.52728/ijss
Core Subject : Religion, Humanities, Education, Social,
Religion Humanities Education Law, Crime, Criminology & Criminal Justice Other
FOCUS Ilomata International Journal of Social Science aims to provide information on both theoretical and empirical articles and case studies relating to sociology, political science, history, law in society and related disciplines. Published articles use scientific research methods, including statistical analysis, case studies, field research and historical analysis. SCOPE Ilomata International Journal of Social Science concerns on sociology, political science, history, law in society and related domains. through publication of research based articles and critical analysis articles. It describes, compares, interprets, and explains the whole aspects of multi discipline perspectives including anthropology, sociology, psychology, philosophy, education, philology and history of religion. Ilomata International Journal of Social Science acordially welcomes contributions from scholars of related disciplines
Arjuna Subject : Ilmu Sosial - Pendidikan
Articles 382 Documents
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Counteracting the Impact of Online Gender-Based Violence of False Allegations Using the 5R Method on UNIMUDA Sorong Students, Southwest Papua Rumlus, Muhamad Hasan; Pamungkas, Agfajrina Cindra; Nadila
Ilomata International Journal of Social Science Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i1.1972

Abstract

Advances in digital technology in addition to bringing benefits also pose new risks in the form of Online Gender-Based Violence (KBGO), one of which is false accusations or false accusations that can damage students' reputations. This condition is rampant in the campus environment, including at UNIMUDA Sorong, Southwest Papua, where students are a vulnerable group due to low digital literacy in identifying and handling KBGO cases. The research method used was a quantitative approach through a survey of 159 students with two stages, namely a pre-test to measure initial understanding and a post-test to see the impact of the intervention. The results showed a significant improvement in students' understanding of KBGO, courage to refuse, and case reporting skills after the intervention. The findings also point to other forms of GBV such as cyberbullying, impersonation, and non-consensual image sharing.
Model of Institutional Capacity Development in Building Balbar into an Independent Village in Tidore Municipality Muksin, Isra; Merua, Karim
Ilomata International Journal of Social Science Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i1.1975

Abstract

Balbar Village is the only independent village in Tidore City, North Maluku Province because it is supported by human resource development, organizational development, and institutional reform. The purpose of this research is to get an overview of institutional capacity development in building an independent village and the implementation of programs every year to get a complete picture of human resource development, organizational development and institutional reform in Balbar Village. This research uses a qualitative method approach that delves deeper into the phenomenon and examines the substance of the meaning behind the phenomenon of village institutional capacity development. Deepening qualitative research on the process and interpretation of the results. In qualitative research, human beings are the main focal point, as well as interaction between institutions in an effort to understand an event. The results of the study found that human resource development has been optimal, and Improvement of Technical and Managerial Competencies has been implemented well. Meanwhile, in terms of organizational development, it is not optimal for other institutions to be improved, and institutional reforms have not been fully implemented in Balbar Village, especially accountability has not yet used digital information systems. Meanwhile, institutional reform has not been optimally implemented because village autonomy has not been fully given to the widest extent. It is recommended that in building village independence, optimize organizational development and institutional reform. His next follow-up research is related to governance innovation in building independent villages.
Improving Motor Vehicle Insurance Claim Efficiency Using Value Stream Mapping Yudana, I Made Balik; Wurjaningrum, Febriana; Hidayat, Taufiq; Setiadi, Iwan Kresna
Ilomata International Journal of Social Science Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i1.1977

Abstract

This study aims to evaluate and improve the efficiency of the motor vehicle insurance claim process at PT Asuransi Jasaraharja Putera (JRP) through the implementation of Lean Management using Value Stream Mapping (VSM). Data were collected through field observations, in-depth interviews, and analysis of claim documentation from 2021 to 2024. The Current State Map revealed that the average claim completion time was 86 days, significantly exceeding the company’s Service Level Agreement (SLA) of 14 working days. By applying seven VSM tools such as Process Activity Mapping (PAM), Quality Filter Mapping (QFM), and Decision Point Analysis (DPA), the study found that 46% of total activities were non-value-added (NVA). Major inefficiencies were identified in redundant data entry, prolonged approval processes, and manual document handling. The redesigned Future State Map proposes digital process integration and automation to eliminate waste and reduce cycle time. A Fishbone analysis identified six key sources of inefficiency related to human factors, methods, machines, materials, environment, and measurement. The optimized process is projected to reduce claim processing time by approximately 40% and improve customer satisfaction. Overall, this research highlights the novelty of applying VSM for digital process optimization in Indonesia’s insurance industry, demonstrating its effectiveness in enhancing operational efficiency and supporting digital transformation.
Upskilling and Reskilling Strategies as a Response to the Optimization of Artificial Intelligence Utilization in Enhancing Human Resource Quality: A Qualitative Study on XYZ Startup Company Chandradilova, Kadek Devy Ariningsih; Widiastini, Ni Made Ary
Ilomata International Journal of Social Science Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i1.1981

Abstract

This study aims to examine the upskilling and reskilling strategies implemented by Startup XYZ in response to the integration of artificial intelligence (AI) into its operations. A qualitative single-case study design was employed at a technology-based transportation startup in Bali, Indonesia, during the period of February to April 2025. Five informants were purposively selected, consisting of one HR manager, one line manager, and three employees who had participated in training programs. Inclusion criteria required direct involvement in program planning or participation for at least three months. Data were collected through in-depth interviews (45–60 minutes each), observation of two training sessions (±2 hours each), and document reviews, then analyzed using thematic analysis. The findings show that upskilling enhanced technical competencies, particularly in AI-based data analysis and decision-making, while reskilling facilitated transitions from administrative to AI-related roles. Key supporting factors included strong management commitment, collaboration with training partners, digital infrastructure, and employee readiness. However, challenges were identified, including budget constraints, employee resistance, uneven competencies, and conflicts between training schedules and operational workloads. The study concludes that upskilling and reskilling are effective strategies for improving workforce adaptability and competitiveness in small startups. Practically, modular training design, flexible scheduling, and career development pathways are recommended to overcome financial and psychological barriers, providing a scalable model for other startups undergoing AI-driven transformation.
AI-Driven Marketing Communication and Customer Satisfaction in Jakarta’s Digital Banks Sjarif, Safaruddin Husada; Yulianti, Wulan; Yunus, Ulani; Nugraha, Tuhu
Ilomata International Journal of Social Science Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i1.1986

Abstract

The rapid integration of artificial intelligence (AI) has transformed digital banking practices, particularly through the adoption of hyper-personalised customer experiences. Despite this growth, comparative empirical evidence on how customers perceive AI-driven strategies across competing digital banks remains limited. This study investigates differences in customer perceptions of Integrated Marketing Communication (IMC), AI Personalization, Technology Acceptance Model (TAM) attributes, Kano needs categories, and overall customer satisfaction among users of three digital banks in Jakarta (Bank X, Bank Y, and Bank Z). A comparative quantitative approach was employed, involving 300 respondents selected through purposive and quota sampling. Data were analysed using descriptive statistics, ANOVA, and Tukey HSD tests. The findings indicate that Bank Y consistently achieves the highest mean scores across all constructs, reflecting strong perceptual leadership. Significant differences among the banks were confirmed, with further analysis revealing that TAM-related attributes and performance needs have become parity factors for certain bank pairs. In contrast, AI Personalization and excitement needs emerge as key differentiators. These results suggest that in increasingly mature digital banking markets, competitive advantage is no longer determined by basic functional performance, but by the ability to deliver proactive, contextual, and emotionally engaging AI-based experiences. This study contributes to the IMC, TAM, and Kano literature by highlighting a shift in customer expectations, where AI Personalization plays a central role in generating attractive quality and enhancing customer satisfaction.
Stakeholder Involvement in Inclusive Campus Services for Students with Disabilities in Indonesia Wilmantara, Gilang; Alim, Bimantara Nur
Ilomata International Journal of Social Science Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i1.1997

Abstract

This study aims to describe several relevant services that need to be supported by stakeholders to support the inclusion of people with disabilities in higher education in Indonesia. The method used in this research is a descriptive qualitative method. Using the secondary data obtained from news, journals, published articles, and government survey results, which were reviewed based on the conditions of several campuses in Indonesia, with a minority of disabled students. The results of the study indicate that the implementation of disability inclusion in Indonesian universities still faces significant challenges, particularly in terms of infrastructure, human resource readiness, and policy implementation. Some universities have begun efforts through the establishment of disability service units, training to provide disability services, and the provision of accessible facilities. The campuses in question which has implemented the policy that are leaning more into disability-friendly practices, has proved to be more inclusive within the universities civitas in Indonesia. However, service indicators that serve as benchmarks for inclusivity have not yet been consistently applied. The findings of this research reveal that disability inclusion in Indonesian higher education institutions has not been implemented systematically. Although some institutions have made initial efforts to adopt an inclusive approach, there are no standardized evaluation indicators to assess the achievements and quality of services provided. The absence of these standards results in inclusion policies and practices being implemented without a consistent direction.
Online Sales Activities Conducted by Adults and Involving Children in the Perspective of Positive Law in Indonesia Arsyad, Silvia Rahmadhani; Mulyani, Leni Widi
Ilomata International Journal of Social Science Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i1.2002

Abstract

The development of digital technology in Indonesia has significantly influenced social life and economic activities. One growing phenomenon is the involvement of children in digital-based commercial activities, such as social media content creation, live-streaming sales, and online product endorsements. While these activities offer economic opportunities and creative expression, they also pose serious legal risks, particularly concerning the protection of children from economic and psychological exploitation. Normatively, child protection in Indonesia is regulated under Law No. 35 of 2014 on Child Protection, Law No. 11 of 2008 in conjunction with Law No. 19 of 2016 on Electronic Information and Transactions, and Law No. 21 of 2007 on the Eradication of Human Trafficking. However, these regulations do not specifically address children’s involvement in digital commercial activities. This research employs an empirical juridical method by combining statutory analysis with field data obtained through interviews and observations involving parents, legal practitioners, and child protection institutions. The findings indicate that the absence of specific regulations governing digital child protection, along with weak supervision, increases the risk of economic and psychological exploitation of children. The novelty of this study lies in examining the relationship between Indonesian positive law and the practical realities of children’s participation in digital commerce. This research recommends the establishment of specific legal regulations, the strengthening of parental supervision, and increased accountability of digital platforms to ensure effective protection of children’s rights in the digital era.
The Influence of Green Product Knowledge, Consumer Attitude, Consumer Trust on The Decision to Purchase Environmentally Friendly Products Dewi, Tirta Surya; Wahyudi, Tri Nur
Ilomata International Journal of Social Science Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i1.2033

Abstract

Environmental concern increasingly influences consumer choices for personal care products, yet a gap persists between green awareness and real purchasing behavior, especially among Generation Z. This explanatory quantitative study investigates the determinants of green purchase decisions for mercury-free, Centella asiatica–based natural skincare products among Generation Z students in Solo Raya. Using an integrated framework that combines the Theory of Planned Behavior and the Green Trust Model, the study tests whether both models function complementarily in explaining the roles of knowledge, attitudes, and trust in shaping consumer decisions. Data were obtained through an online five-point Likert survey (n = 125, purposive sampling) and analyzed using PLS-SEM (SmartPLS 3.3.2). Findings indicate that Green Product Knowledge has a significant negative effect on purchase intention (β = −0.376), suggesting that greater knowledge may heighten skepticism toward product claims or perceived complexity. Conversely, consumer attitude and consumer trust show positive and significant influences on purchase decisions, with attitude identified as the strongest predictor. This study offers novelty by focusing on the socio-culturally diverse Solo Raya region and by empirically integrating TPB and Green Trust constructs, demonstrating their complementary predictive capability. Theoretically, the results refine assumptions that knowledge automatically increases green buying behavior; practically, they suggest that natural skincare brands should balance factual education with persuasive communication that simplifies product understanding and strengthens brand credibility.
The Duality of Village Fund Provision: An Analysis of the Balance of Opportunities and Challenges in Community Economic Empowerment (Tului Village Case Study) Nalu, Karjo; Muksin, Isra
Ilomata International Journal of Social Science Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i1.2037

Abstract

The Village Fund Policy is a step taken by the government to accelerate development and improve the quality of life of rural communities, through strengthening the economy and creating sustainable job opportunities. The purpose of this study is to get an overview of the evaluation of opportunities and challenges for economic empowerment policies of the Tului Village community. The method used in this study is qualitative with a case study approach, the research was conducted in Tului Village using observation techniques, in-depth interviews, and documentation in data collection. The results of the study show that in terms of opportunities through basic infrastructure, village funds are used for agricultural roads and business capital. Meanwhile, the challenge is that the management of village funds in Tului Village has not implemented the principles of transparency and accountability.
Model of Disintegration Prevention in the Tidore Community Based on Social Capital (Dama Nyili-Nyili Tradition) Jailan, Putri Nurdiana; Muhammad, Burhanudin A
Ilomata International Journal of Social Science Vol. 7 No. 1 (2026): January 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i1.2038

Abstract

Tidore is an archipelagic region that faces challenges in achieving equitable development and is characterized by a multi-clan social structure. At certain times, inter-clan fanaticism can lead to domination and social conflict. Therefore, research on a Social Capital-Based Model for Preventing Disintegration in the Tidore Community through the Dama Nyili-nyili Tradition is essential, as the values embedded in each stage of this tradition are considered sacred and play a significant role in maintaining social harmony and mitigating the risk of disintegration. This study aims to provide a stimulus for the Tidore community and relevant stakeholders to preserve and utilize the dama nyili-nyili tradition as a reference framework for fostering unity and cohesion within a heterogeneous society. A qualitative research approach was employed, with the research conducted on the islands of Tidore, Mare, and Maitara. Data were collected through in-depth interviews with traditional leaders, religious leaders, and community leaders as primary sources. The study specifically focuses on a disintegration prevention model derived from the traditional values of dama nyili-nyili, distinguishing it from previous studies in terms of analytical substance. The findings indicate that the Dama Nyili-nyili tradition continues to exist and is actively preserved by the Tidore community. The proposed model for preventing social disintegration consists of three key elements: tolerance education as a fundamental social value within the Tidore community, strengthening customary institutions as symbols of traditional governance, and reinforcing mutual cooperation as a foundation of social cohesion.

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