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Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Published by Universitas Negeri Padang
ISSN : -     EISSN : 27985539     DOI : https://doi.org/10.24036/jmiap.v3i2.230
Core Subject : Social,
Social Sciences
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) memuat artikel dan karya ilmiah baik berupa hasil penelitian maupun non penelitian. JMIAP bertujuan untuk menyebarluaskan pemikiran atau gagasan konseptual dan hasil penelitian yang telah dicapai di bidang manajemen pelayanan publik dan administrasi Publik. JMIAP secara khusus menitikberatkan pada permasalahan pokok dalam pengembangan ilmu Manajemen Pelayanan Publik dan Ilmu Adminsitrasi Publik. Jurnal ini berfokus pada kajian teoritis dan praktis diantaranya: Manajemen Pelayanan Publik Manajemen Sumber Daya Manusia Manajemen Kebencanaan Administrasi Publik Administrasi Kependudukan dan Lingkungan Hidup Administrasi Pertanahan Ekonomi Publik dan Keuangan Publik Kebijakan Publik Birokrasi dan Governansi Publik Digital Government Politik Pemberdayaan Masyarakat Desentralisasi dan Otonomi Daerah Pemerintah Daerah
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 355 Documents
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Collaborative Governance dalam Pengembangan UMKM Pasca Covid-19 di Kabupaten Bogor Ramadhany, Oemmy; Ariestha, Bethra; Asropi, Asropi
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 3 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i3.906

Abstract

The business structure in Bogor Regency, according to Online Single Submission (OSS) data, is dominated by Micro, Small and Medium Enterprises (MSMEs). This should provide quite a large opportunity to increase the contribution of Gross Regional Domestic Product (GRDP) in West Java. However, the contribution of MSMEs in Bogor Regency to GRDP is still lower than that of MSMEs in Bekasi Regency, Bandung City, and Karawang Regency, which have fewer MSMEs than Bogor Regency. This research aims to identify traditional collaborations that have been carried out and plan collaborative action strategies that can be implemented by the Bogor Regency Government. The research method used by the author is a qualitative approach. The qualitative approach places more emphasis on observing phenomena that exist in the research subject, namely the collaborative governance strategy of Bogor Regency MSMEs. Data was collected through in-depth interviews and literature studies. The findings from this research are that there has been no evaluation regarding the effectiveness of traditional forms of cooperation in developing MSMEs in Bogor Regency. Collaborative governance in the development of post-COVID-19 MSMEs in Bogor Regency can be carried out through the Ansell & Gash stage approach, which involves government, private, community, and academic stakeholders.
Efektivitas Jaklapor pada Aplikasi Jaki (Jakarta Kini) sebagai Implementasi New Public Service Aulia Ananda, Nury; Fauziah, Rizki
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 3 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i3.927

Abstract

In the 21st century, there has been a paradigm shift of Public Administration to public services in response to globalization and the complexity of people's needs. The UK has implemented public service reform through the Open Public Service program since 2013, while in Indonesia, especially the DKI Jakarta Provincial Government, bureaucratic reform adopts collaborative public services through Jakarta Smart City and the JAKI application as a New Public Service innovation for effective, democratic, and measurable services. The transformation of public services in Jakarta, especially the management of public complaints, occurs through the JAKI application with a one-stop complaint system, shortening the span of service control, increasing effectiveness, and providing community satisfaction. The theoretical foundation includes service effectiveness, the concept of New Public Service (NPS), and the concept of Smart City with the integration of information and communication technology. The formulation of the research problem discusses the evaluation of the effectiveness of handling complaints through the JAKI application and the factors that influence it with qualitative methods using questionnaires, documentation, and literature studies. Data was obtained from JAKI users in Jakarta and information sources from Jakarta Smart City, journals, and other secondary data. The results of the study are expected to provide insights for the improvement and development of public services in the digital era.
Implementasi Sistem Informasi Pengembangan Kompetensi ASN Masa Depan (SI ABANG TAMPAN) pada Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kabupaten Bogor Asropi, Asropi; Dimas Prabowo, Radityo; Dita Aryani, Nanda
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 3 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i3.929

Abstract

This study aims to analyze the implementation of the Future ASN Competency Development Information System (SIABANG TAMPAN) at the Bogor Regency Human Resources Development and Personnel Agency (BPKSDM). This research uses a descriptive method with a qualitative approach. Data collection was conducted by structured observation, documentation, literature study, and in-depth interviews. The conclusion of this study is that the implementation of the SIABANG TAMPAN application at the BKPSDM of Bogor Regency has gone well, but still needs improvement. The disposition factor has gone quite well, and has a positive influence on the application of SIABANG TAMPAN. Likewise, 3 other factors, namely communication, resources and bureaucratic structure contributed significantly to the successful implementation of SIABANG TAMPAN in Bogor Regency. However, there are several aspects that certainly need to be developed and improved in order to implement SIABANG TAMPAN. These aspects are the information clarity aspect which is a sub-factor of communication factors, the facility aspect in resource factors and the SOP aspect in bureaucratic structure factors.
Mengungkap Perspektif Kepuasan Pelanggan di SPBU Pertamina 34.167.12 Sandra, Marcella; Safitri, Wahayyina; Osa, Hamida; Nurhalisah, Siti; Abdullah, Muhammad
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 4 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i4.943

Abstract

This study aims to examine the impact of service quality and brand image on customer satisfaction. The method used is quantitative with a causal approach, involving respondents who are at least 17 years old and are regular customers of the station. The sampling was conducted using purposive sampling technique, with a sample size of 96 people, calculated using the Lemeshow formula. The research results show that service quality, particularly the empathy indicator, significantly affects customer satisfaction. However, the physical evidence indicator (employee appearance) needs to be improved to enhance customer satisfaction. Brand image also significantly affects customer satisfaction, with appropriate pricing being the dominant factor. Nevertheless, the brand's image and popularity need to be further improved. Customer satisfaction was found to be in good condition, but improvements are still needed in the willingness-to-recommend indicator. One of the recommendations is to activate a special program offering discounts for each fuel purchase above a certain amount, which can only be obtained by customers who refer their colleagues to refuel at SPBU Pertamina 34.167.12. Simultaneously, service quality and brand image were found to significantly influence customer satisfaction. These findings provide guidance for other companies in the energy supply sector, particularly in the petroleum industry, in formulating strategies to improve customer satisfaction based on the results of this research.
Kapasitas Manajemen Program dan Proses Pemerintah Desa Jangkurang dalam Memberikan Pelayanan BLT Dana Desa Nuradha Azzahra, Shinta; Sukarno, Dedi
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 3 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i3.956

Abstract

To support accelerating extreme poverty elimination, the Government of Indonesia established the Village Fund Cash Assistance (BLT-DD) program to provide direct cash assistance to residents in rural or remote areas, including Jangkurang Village. In providing BLT-DD services, good organizational capacity is required from the Jangkurang Village Government, especially in program management and process management. However, in practice, this has not been adequate. This research further explains the program and process management capacity of the Jangkurang Village Government. The method used is qualitative through data collection techniques, namely interviews, observations, and documentation studies. Based on the research, the capacity of program and process management at the Jangkurang Village Government still needs improvement in several aspects. Factors that can be identified are the lack of document ownership, delays in registering KPM candidates, inadequate infrastructure conditions, misalignment in the process regarding reporting, and limited access to information. Therefore, improvements to the capacity of program management and process management need to be made.
Partisipasi Masyarakat dalam Kualitas Penyusunan Rencana Pembangunan Jangka Menengah (RPJM) Desa Panduman Tahun 2020-2025 Wafa, Ali; Siswanto, Edhi; Angin, Ria; Adawiyah, Putri Robiatul
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 4 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i4.963

Abstract

This study aims to determine the level of participation/involvement of the village community in the process of preparing the Panduman Village RPJM 2020-2025. Using a qualitative method, the data was collected by conducting interviews with informants and reviewing the Panduman Village RPJM document. The data was analyzed to see the level of community participation, including the quality of program proposals against the 4 dimensions of Panduman Village's problems and potentials. The results showed that; The Panduman Village community actively involved themselves in the process of preparing the Panduman RPJMDes for the 2020-2025 period. Village community aspirations always focus on physical infrastructure development. The village community has been able to evaluate the performance of the previous village government, including identifying 4 dimensions of village problems and potentials. However, the alternative solutions proposed by the community are still unable to answer the problems and manage the village's potential in a sustainable manner.
Peran Bank Wakaf Mikro dalam Pemberdayaan Ekonomi Masyarakat Fathoni, Ahmad Fauzan; Faidati, Nur
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 4 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i4.1007

Abstract

The purpose of this research is to explain the role of BWM UNISA in empowering the community's economy. The research method used in this research is descriptive qualitative which explains the phenomenon in depth through data collection including observation, interviews and documentation. The data analysis techniques used are reduction, data display, and conclusion darwing or verification. The results showed that the UNISA Micro Waqf Bank (BWM) proved to be an important solution in poverty alleviation and economic empowerment of the lower middle class. BWM Unisa provides financing (qardh contract) and mentoring (HALMI) on a regular basis. The assistance provided by BWM is beneficial for customers in improving their capabilities, managing finances, capital, profits, and marketing insights.
Analisa Self-Efficacy dan Disiplin Kerja terhadap Capaian Pendapatan Harian Porter Stasiun Kutoarjo Rustomo, Rustomo; Ariana, Janah; Lesmana, Yanto
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 4 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i4.1010

Abstract

In the last two years, the surge in job seekers in Indonesia has increased, where job opportunities are difficult, so productive people choose jobs that can easily obtained, one of which is as a porter or porter. This research aims to analyze the porter workers at Kutoarjo Besar Station for their ability to manage emotions and thoughts regarding their work as porters with discipline in carrying out freelance work at the station. Using descriptive qualitative methods and snowballing sampling technique with observation and in-depth interviews with 4 source person from 26 porters who considered to represent all the porters at the station were taken by the station security coordinator, senior and junior porters. Data analysis was carried out before entering the field, while in the field and after finishing in the field. Data validity is carried out starting from reduction, data presentation to drawing conclusions. The results show that the freelance porters at the Besar Kutoarjo station are aware of the profession they are in so that their self-management skills are maintained, with work discipline they can still exist working at the station and the income they receive must be happy and sincere.
The Shocking Truth: Why Renewable Energy in Maluriwu Village is Falling to Meet Public Needs Likuwatan Werang, Nicolaus Petrus; Rizki, Mia; Yolandasari, Priscilia
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 3 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i3.1034

Abstract

The challenges of renewable energy at the village level leave problems that are not yet optimal in practice to facilitate public needs, especially in Maluriwu Village, Sikka Regency, East Nusa Tenggara. Although the provision of renewable energy supports the provision of public services, the facts are not significant. Furthermore, the method adopted is descriptive qualitative to understand the problem of renewable energy as a means of providing public needs at the village level. Data were obtained through interviews by identifying participants competent in providing information related to the research theme. The findings reveal that there is a gap between community participation and community expectations when planning programs. There is a lack of community representation in the discussion forums that were initiated, where there are concerns and dissatisfaction with the program promised by the government. In general, these findings require special attention from the government to village residents to provide public services through appropriate policies.
Analisis Peran Dinas Sosial dalam Menanggulangi Kemiskinan di Kabupaten Bengkulu Selatan Adi Putra, Muklas; Darmi, Titi
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 3 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i3.1040

Abstract

This research aims to determine the role of the Social Service in alleviating poverty in South Bengkulu Regency. The method used in this research is a qualitative method, collecting field data using observation, interviews and documentation. Meanwhile, in data analysis, researchers used techniques proposed by Miles and Huberman (1992) who stated that activities in qualitative data analysis were carried out interactively and continued continuously until completion. The activities carried out in data analysis were: data collection, data reduction, presenting data, drawing conclusions and verifying data. The informants in this research consisted of 6 employees of the South Bengkulu Regency Social Service. Based on the research results, it is known that the South Bengkulu Regency Social Service has tried quite well to overcome existing poverty. This can be seen from the poverty rate in South Bengkulu which continues to decline every year, such as in 2021 the poverty rate was 18.54%, in 2022 it was 17.86%, and in 2023 it was 17.51%. The roles in question are: Facilitator Role, Educational Role, Representative Role, and Technical Role. From the results of this research, it can be concluded that the role of social services as a social institution that plays a role in alleviating poverty has been implemented well enough to reduce the poverty rate in South Bengkulu District every year. The roles in question are: facilitator role, educational role, representative role, technical role.

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