cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Rico Nur Ilham
Contact Email
admin@radjapublika.com
Phone
+6281263081010
Journal Mail Official
admin@radjapublika.com
Editorial Address
Jl.Pulo Baroh No.12 Lancang Garam Kecamatan Banda Sakti Kota Lhokseumawe, Aceh, Indonesia
Location
Kota lhokseumawe,
Aceh
INDONESIA
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS)
Published by CV. RADJA PUBLIKA
ISSN : -     EISSN : 28084713     DOI : https://doi.org/10.54443/ijebas
Core Subject : Economy,
Economics, Econometrics & Finance
This journal aims to examine new breakthroughs and current issues regarding advances in science and technology in the fields of Economics, Business, Sharia Administration, Accounting and Agriculture Management
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 810 Documents
 60   61   62   63   64 
ANALYSIS OF THE INFLUENCE OF TRUST AND BRAND IMAGE ON CONSUMER SATISFACTION IN PRODUCT PURCHASES ON THE TOKOPEDIA APPLICATION AND IMPACT ON CUSTOMER LOYALTY (Case Study on Tokopedia Customers in Lubuklinggau, South Sumatra) Ana Yanovi; Yomeini Margareth
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 6 (2024): December
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i6.2376

Abstract

This study aims to analyze the influence of trust and brand image on consumer satisfaction in purchasing products through the Tokopedia application, and to evaluate its impact on customer loyalty. Along with the rapid development of e-commerce in Indonesia, trust in online buying and selling platforms has become an important factor influencing consumer decisions. On the other hand, a strong brand image also contributes to forming positive perceptions regarding product and service quality. In this study, data were collected using questionnaires distributed to Tokopedia customers in Lubuklinggau, South Sumatra, with a representative sample. The analysis method used was multiple linear regression to test the relationship between variables. The results showed that both trust and brand image have a significant positive effect on customer satisfaction. Furthermore, customer satisfaction has been shown to contribute significantly to customer loyalty, indicating that satisfied consumers tend to make repeat purchases at Tokopedia. This research provides important contributions to marketing practices and strategy development to improve brand trust and image, which can ultimately support increased customer satisfaction and loyalty in this digital era. Therefore, Tokopedia marketing managers need to consider the results of this study in formulating effective policies and strategies to attract and retain customers.
IMPROVING DELIVERY SERVICE QUALITY OF LOCAL LOGISTIC SERVICE PROVIDER (LSP) COMPANY USING THE SIX SIGMA DMAIC METHODOLOGY Abdul Hakim Amiranto
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 6 (2024): December
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i6.2394

Abstract

This study focuses on improving the delivery service quality and operational performance of PT Jaya Connect Transportindo (PT JCT), a local logistics provider specializing in last-mile delivery for telecommunications equipment. Currently, PT JCT is facing several challenges, including a 9% defect rate and a sigma level of 3.38, resulting in a 91% service level performance. This performance falls short of the company’s goal to achieve a 4% defect rate and a 95% service level, which is the benchmark set by its top competitors. Key issues affecting PT JCT’s performance include a lack of operational staff, heavy reliance on a small number of partners, outdated tracking methods, and the absence of a system to evaluate partner performance. To address these challenges, this study applies the Six Sigma DMAIC methodology—Define, Measure, Analyze, Improve, and Control. Using tools such as the Fishbone Diagram, Statistical Process Control, and Process Capability Analysis, the research identifies the root causes of delivery issues, grouped into five categories: Man, Material, Method, Measurement, and Machine. The study proposes several practical solutions: adding more operational staff, expanding the network of delivery partners, introducing a real-time GPS tracking system, implementing a performance evaluation system for partners with clear KPIs, and ensuring vehicle reliability through regular inspections. These improvements are accompanied by a structured implementation plan to ensure their successful execution and long-term sustainability. By adopting these solutions, PT JCT can significantly reduce its defect rate, improve service quality, and achieve its performance targets. This research highlights how logistics companies can use Six Sigma tools to overcome operational challenges, enhance customer satisfaction, and maintain a competitive edge in a demanding market.
THE EFFECT OF WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE IN MEDIATION BY WORK DISCIPLINE AT PT. SINAR SOSRO TANJUNG MORAWA Indah Lestari; Aulia Arief Nasution
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 1 (2025): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i1.2410

Abstract

This study aims to determine the effect of the Work Environment on Employee Performance with Work Discipline as a mediating variable at PT. Sinar Sosro Tanjung Morawa. The sample used was 137 respondents. This study uses the Sobel Test as an analysis technique that can justify the influence of independent variables on dependent variables both directly and indirectly through mediating variables. The results of this study indicate that the Work Environment variable partially has a significant effect on Work Discipline, the Work Environment partially has a significant effect on Employee Performance, Work Discipline partially has a significant effect on Employee Performance. The Work Environment also affects Employee Performance indirectly through increasing employee Work Discipline.
THE INFLUENCE OF SERVICESCAPE ON CUSTOMERS ENGAGEMENT THROUGH CUSTOMER SATISFACTION AT BRASTAGI COTTAGE Tri Putri Br Purba; Arlina Nurbaity Lubis; Beby Karina Fawzeea Sembiring
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 1 (2025): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i1.2349

Abstract

This study aims to determine and analyze the influence of customer experience on customer engagement through customer satisfaction at Brastagi Cottage. This study is an associative study and the type of data used is quantitative data. The population in this study is Brastagi Cottage customers whose number is unknown. The number of samples in this study was 140 respondents. The sampling technique used purposive sampling with the criteria of Brastagi Cottage customers who have stayed more than 1 time. The data analysis used is structural equation modeling. The results of this study indicate that customer experience directly have a positive and significant effect on satisfaction and customer engagement at Brastagi Cottage. Indirectly, servicescape and customer experience have a positive and significant effect on customer engagement through customer satisfaction at Brastagi Cottage.
ANALYSIS OF THE IMPLEMENTATION OF THE E-S-QUAL MODEL ON THE EFFECTIVENESS OF DIGITAL ZAKAT: AN EMPIRICAL STUDY AT THE FACULTY OF ECONOMICS AND BUSINESS, UNIVERSITY OF NORTH SUMATRA Afifah Adillah; Sambas Ade Kesuma; Khaira Amalia Fachrudin
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 1 (2025): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i1.2354

Abstract

The main objective of this study is to examine the factors that influence the effectiveness of digital zakat using the E-S-QUAL theory. In the industrial revolution 4.0, digital payment of zakat has become an increasing trend, especially among the millennial generation. This study used a survey method with a non-probability sample of digital zakat users at the Faculty of Economics and Business, University of North Sumatra, resulting in 121 valid respondents. Data was collected through distributing questionnaires and analyzed using the SmartPLS tool. The analysis results show that efficiency and reliability variables have a positive and significant influence on the effectiveness of digital zakat, while fulfillment, privacy, speed, and system availability variables show no significant influence. The R-square for digital zakat effectiveness is 54.9%, showing the moderating influence of the independent variables on effectiveness. This study emphasizes the importance of improving digital service quality to increase user satisfaction and loyalty in zakat payment, as well as contributing to the literature on digital zakat in Indonesia.
FACTORS AFFECTING AUDITOR SWITCHING WITH FINANCIAL DISTRESS AS A MODERATING VARIABLE IN JAKARTA ISLAMIC INDEX 70 COMPANIES FOR THE PERIOD 2019-2023 Delvina Hotmatullayni Siregar; Keulana Erwin; Yeni Absah
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 1 (2025): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i1.2363

Abstract

The purpose of this study is to determine and analyze the effect of management turnover, audit fees and company size on auditor switching in Jakarta Islamic Index 70 companies for the 2019-2023 period. In addition, this study also aims to analyze whether financial distress is able to moderate the relationship between management turnover, audit fees and company size on auditor switching. The type of research conducted is quantitative research. The population in this study were companies incorporated in the Jakarta Islamic Index for the period 2019-2023 totaling 135 companies. The sample in this study were 25 companies incorporated in the Jakarta Islamic Index in 2019-2023 which were obtained by purposive sampling technique. The data collection method used in this research is the literature study method and documentation. The data analysis method used in this research is Logistic Regression Analysis with the help of Eviews 13 software. The results obtained in this study indicate that management change is proven to have a positive and significant influence on auditor switching of the Jakarta Islamic Index 70 (JII70) company for the 2019-2023 period. Audit fees and company size proved to have no significant effect on auditor switching. Financial distress is proven to be able to strengthen the influence of management turnover and audit fees on auditor switching. While other results show that financial distress proved unable to strengthen the influence of company size on auditor switching of the Jakarta Islamic Index 70 (JII70) company for the period 2019-2023.
THE INFLUENCE OF CAPITAL ADEQUACY RATIO, NON-PERFORMING FINANCING, FINANCING TO DEPOSIT RATIO AND OPERATING EXPENSES TO OPERATING INCOME ON PROFITABILITY OF ISLAMIC BANKING IN INDONESIA Siti Hardiyanti Marpaung; Erlina; Chandra Situmeang
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 1 (2025): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i1.2364

Abstract

This study aims to analyze and determine the effect of Capital Adequacy Ratio (CAR), Non Performing Financing (NPF) Operating Costs to Operating Income (BOPO), on Profitability with Return on Assets (ROA) of Islamic Commercial Banks in Indonesia from 2016 to 2023. In addition, this study also aims to determine whether there are differences between the values of CAR, NPF, FDR, BOPO and ROA at Islamic Commercial Banks in the period before and after the COVID-19 pandemic. So that in this study, the research period is divided into the period before (2016-2019) and after (2020-2023) the COVID-19 pandemic. The type of research conducted is quantitative research. The samples in this study were 9 Islamic Commercial Banks in Indonesia so that the total observations in this study amounted to 72 data. The data obtained was then analyzed using SPSS. The analysis method used is Multiple Linear Regression Analysis and Paired Sample t-Test for hypothesis testing. Based on the results of data processing using hypothesis testing, it shows that partially CAR has a positive and significant effect on ROA, NPF has a negative and significant effect on ROA, FDR has no effect on ROA, and BOPO is also proven to have no effect on ROA at Islamic Commercial Banks. The results of the t-test explain that there are significant differences in the values of CAR, NPF and ROA in the period before and after the COVID-19 pandemic, while FDR and BOPO did not experience significant changes in the period before and after the COVID-19 pandemic in Islamic Commercial Banks.
THE EFFECT OF E-SERVICE QUALITY ON CUSTOMER SATISFACTION WITH COMPLAINT HANDLING AND CUSTOMER TRUST AS AN INTERVENING VARIABLE (Case Study at PT. PLN (Persero) UP3 Medan and North Medan, Medan City Working Area) Ronald Sibuea; Endang Sulistya Rini; Rulianda Purnomo Wibowo
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 1 (2025): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i1.2374

Abstract

This study aims to test and analyze the effect of e-service quality on customer satisfaction with complaint handling and customer trust as intervening variables at PT. PLN (Persero) UP3 Medan and Medan Utara Medan City Working Area. The population of all users of the New PLN Mobile application at PT. PLN (Persero) UP3 Medan and Medan Utara Medan City Working Area totaling 3,256,389 users. The sample is 400 customers. The data analysis technique used is Partial Least Square (PLS). The results of the study indicate that e-service quality has an effect on customer satisfaction, e-service quality has an effect on complaint handling, e-service quality has an effect on customer trust, complaint handling mediates the effect of e-service quality on customer satisfaction, and customer trust mediates the effect of e-service quality on customer satisfaction.
EVALUATION OF POLICY TRANSFORMATION IN THE DISRUPTION ERA IN THE EFFORT TO ACHIEVE FINANCIAL MANAGEMENT PERFORMANCE TARGETS BASED ON THE JOB SATISFACTION LEVELS OF EDUCATIONAL FINANCIAL MANAGERS AT NORTH SUMATRA UNIVERSITY Erjan Fikry Antari; Prihatin Lumbanraja; R. Hamdani Harahap
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 1 (2025): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i1.2391

Abstract

This research aims to determine the level of satisfaction and expectations of Financial Management Education Personnel regarding USU's efforts and achievements in the Era of Disruption in adjusting rules/regulations and digital transformation in financial management and in the management of financial management education personnel, as well as to determine the level of satisfaction and expectations regarding efforts and achieving USU's Financial Management Performance Targets in the Era of Disruption. This research uses mixed methods research (MMR), which integrates elements of qualitative and quantitative methods in one study. The population in this study was all financial management educational staff in 48 (forty eight) work units within USU with a total of 124 respondents. The data analysis methods used are the Customer Satisfaction Index (CSI) method, the Importance Performance Analysis (IPA) method and the Gap Analysis Method (GAP). The results obtained in this research show that the level of satisfaction of financial management education staff with the adaptation of rules/regulations and digital transformation in financial management in the era of disruption is 79.8% in the satisfied category, adaptation of financial management rules/regulations is a top priority, but there are no achievements in line with expectations. In the management of educational staff, financial management was 70.14% in the satisfied category with 5 (five) main priority indicators consisting of performance-based remuneration, implementation of a digital performance measurement system, increasing transparency and accessibility of information, use of a digital talent management system and analysis prediction data, as well as objectivity in selection, but there has been no achievement as expected. Meanwhile, the achievement of the Financial Management Performance Target was 76.82% in the satisfied category, with 2 (two) variables being the main priority, namely financial stability and increasing alternative income, but there has been no achievement as expected.
QUALITY TEST OF THE NARCOTICS EVIDENCE DETECTION SYSTEM AT THE PROSECUTOR'S OFFICE OF THE REPUBLIC OF INDONESIA WITH ISO 25010 Agit Muhammad; Tukhas Shilul Imaroh
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 1 (2025): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i1.2397

Abstract

This study aims to test the quality by implementing ISO 25010 on the Narcotics Detection System of the Republic of Indonesia Prosecutor's Office. This research method uses a descriptive quantitative method. The population of this study consisted of 100 employees spread throughout the High Prosecutor's Office in Indonesia. The sampling technique used was overall sampling. The research data was conducted by providing an online questionnaire. Supporting data was also obtained from the results of blackbox testing. The analysis method was carried out by finding the percentage of data against the classification of data that had been created. The results of the study can show: 1) Users are satisfied with the Narcotics Detection System that has been tested, 2) The quality of the Narcotics Evidence Detection System is in accordance with ISO 25010 Functional Suitability which contains sub-characteristics of Functional Completeness, Functional Correctness, and Functional Appropriateness. The contribution of this research is expected so that the development of this Narcotics Evidence Detection System can be better in its implementation, so that employees who use it can be better assisted and also the data obtained from the system becomes more accurate

Page 62 of 81 | Total Record : 810

 60   61   62   63   64 

Filter by Year

2021 2025


Reset
Filter By Issues
All Issue Vol. 5 No. 6 (2025): December Vol. 5 No. 5 (2025): October Vol. 5 No. 4 (2025): August Vol. 5 No. 3 (2025): June Vol. 5 No. 2 (2025): April Vol. 5 No. 1 (2025): February Vol. 4 No. 6 (2024): December Vol. 4 No. 5 (2024): October Vol. 4 No. 4 (2024): August Vol. 4 No. 3 (2024): June Vol. 4 No. 2 (2024): April Vol. 4 No. 1 (2024): February Vol. 3 No. 6 (2023): December Vol. 3 No. 5 (2023): October Vol. 3 No. 4 (2023): August Vol. 3 No. 3 (2023): June Vol. 3 No. 2 (2023): April Vol. 3 No. 1 (2023): February Vol. 2 No. 6 (2022): December Vol. 2 No. 5 (2022): October Vol. 2 No. 4 (2022): August Vol. 2 No. 3 (2022): June Vol. 2 No. 2 (2022): April Vol. 2 No. 1 (2022): February Vol. 1 No. 2 (2021): December Vol. 1 No. 1 (2021): October More Issue