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Journal of Aafiyah Health Research (JAHR)
Published by Universitas Muslim Indonesia
ISSN : 27224929     EISSN : 27224945     DOI : https://doi.org/10.52103/jahr
Core Subject : Health,
Health Professions Public Health
Journal of Aafiyah Health Research (JAHR) P-ISSN: 2722-4929, E-ISSN: 2722-4945 is an electronic and papers, open-access, and peer-reviewed journal. JAHR is dedicated to publishing results of research and literature review from different areas of public health, which includes the study of Administration & Policy Health, Health Promotion and Behavior, Biostatistics, Public Health Epidemiology, Environmental Health, Public Health Nutrition, and Health & Safety work and others related determinants of illness. A valid and accepted scientific methodology must be applied. Journal of Aafiyah Health Research (JAHR) is published by the Postgraduate Program in Public Health, Universitas Muslim Indonesia. The publication is issued twice a year (June and December). JAHR encourages the submission of studies from developing countries, as research publication from developing countries is underrepresented in international journals. We welcome all of the students, experts, practitioners, and academicians who are interested in JAHR to submit their articles. The authors can submit articles by following the scheduled publication of JAHR. Articles are written in English or Bahasa Indonesia. Start from the next publication Vol.2, No. 2 (July-December 2021) JAHR only accepted manuscripts written in ENGLISH.
Arjuna Subject : Profesi Kesehatan - Profesi Kesehatan (Lain-Lain)
Articles 250 Documents
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Perilaku Hidup Bersih dan Sehat Pada Petugas Kesehatan Unit Rawat Inap RSUD Nunukan: Clean and Healthy Living Behavior of Health Workers in the Inpatient Unit of RSUD Nunukan Azizah, Wafiq Khalifatul; Ahri, Reza Aril; Muchlis, Nurmiati
Journal of Aafiyah Health Research (JAHR) Vol. 5 No. 2 (2024): JULY-DECEMBER
Publisher : Postgraduate Program in Public Health, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52103/jahr.v5i2.1672

Abstract

ABSTRAK Latar Belakang: Permasalahan yang dikaji dalam penelitian ini berasal dari observasi awal di rumah sakit umum daerah nunukan, banyak keluarga pasien/pengunjung yang tidak melaksanakan PHBS sesuai standar seperti membuang sampah dan meludah sembarangan, merokok di dalam ruangan dan tidak menggunakan fasilitas yang tersedia di rumah sakit sesuai fungsinya. Tujuan: Tujuan penelitian ini untuk mendapatkan informasi terkait implementasi PERMENKES RI Nomor 2269 Tahun 2011 tentang Perilaku Hidup Bersih petugas kesehatan di RSUD Kabupaten Nunukan. Metode: Penelitian ini menggunakan jenis  penelitian kualitatif dengan pendekatan desktiptif. Informan dalam penelitian ini berjumlah 6 orang diantaranya 4 informan biasa yang dipilih dengan menggunakan teknik purposive sampling, 1 informan pendukung (petugas PKRS), dan 1 informan kunci (kepala bidang pengembangan dan kemitraan. Hasil : Hasil penelitian mengungkapkan bahwa dari segi input di dapatkan bahwa kebijakan dan pedoman PHBS rumah sakit mengikuti regulasi yang berlaku, sumberda manusia terlibat dengan mempraktikkan  PHBS dsn patuh pada krbijakan PHBS,rumah sakit memfasilitasi dan memastikan peralatan yang mendukung PHBS.Lalu dari segi proses  didapatkan bahwa edukasi dan pelatihan PHBS itu melalui penyuluhan,  strategi penyampaian informasi tentang PHBS melaui spanduk, poster, penyuluhan, dan pengawasan di lakukan oleh tim PPI. Lalu dari segi output di dapatkan bahwa upaya untuk lingkungan yang bersih dan sehat, rumah sakit menjalankan prakitik kebersihan yang baik, rumah sakit melakukan pengelolaan limbah seperti pemisahan limbah medis dan pemusnahan sampah, system laporan dan evaluasi melalui data kepatuhan protokol, dan hasil survey, peningkatan kesehatan masyarakat melalui pemberian layanan kesehatan dan kerja sama dengan pihak eksternal.   ABSTRACT Background: The problems studied in this research came from initial observations at the Nunukan regional general hospital, many families of patients/visitors did not implement PHBS according to standards such as throwing rubbish and spitting carelessly, smoking indoors and not using the facilities available at the hospital according to their function. Objective: The purpose of this study was to obtain information related to the implementation of PERMENKES RI Number 2269 of 2011 concerning Clean Living Behavior of health workers at RSUD Nunukan Regency. Method: This research uses qualitative research with a descriptive approach. There were 6 informants in this study, including 4 regular informants selected using purposive sampling techniques, 1 supporting informant (PKRS officer), and 1 key informant (head of development and partnerships. Results: The results of the research revealed that in terms of input it was found that the hospital's PHBS policies and guidelines followed applicable regulations, human resources were involved in practicing PHBS and adhered to PHBS policies, the hospital facilitated and ensured equipment that supported PHBS. Then in terms of process it was found that education and PHBS training is through counseling, strategies for conveying information about PHBS through banners, posters and counseling, and supervision is carried out by the PPI team. Then in terms of output it is found that efforts are made for a clean and healthy environment, the hospital carries out good hygiene practices, hospitals carry out waste management such as separating medical waste and destroying waste, reporting and evaluation systems through protocol compliance data, and survey results, improving public health through providing health services and collaborating with external parties.
Pengaruh Kualitas Pelayanan dan Perilaku Terhadap Kesehatan Gigi dan Mulut Pasien Poliklinik Gigi RSUP Dr. Tadjuddin Chalid Makassar Tahun 2024: The Effect of Service Quality and Behavior on Dental and Oral Health of Dental Polyclinic Patients at Dr. Tadjuddin Chalid Hospital Makassar Year 2024 Amir, Umair Al; Muchlis, Nurmiati; Abbas, Hasriwiani Habo
Journal of Aafiyah Health Research (JAHR) Vol. 5 No. 2 (2024): JULY-DECEMBER
Publisher : Postgraduate Program in Public Health, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52103/jahr.v5i2.1675

Abstract

ABSTRAK Latar Belakang: Kualitas pelayanan rumah sakit dapat diketahui dari penampilan profesional personil, efisiensi dan efeksitas pelayanan yang diberikan. Kesehatan gigi dan mulut sering kali menjadi prioritas yang kesekian bagi sebagian orang. Data kesehatan gigi meliputi indicator status kesehatan gigi, indikator perilaku kesehatan gigi dan indicator jangkauan pelayanan. Upaya kesehatan gigi perlu ditinjau dari aspek lingkungan, pengetahuan, pendidikan, kesadaran dan penanganan kesehatan gigi termasuk pencegahan dan perawatan. Tujuan: Untuk menganalisis pengaruh kehandalan, daya tanggap, jaminan, empati, bukti fisik, pengetahuan, sikap dan tindakan terhadap kesehatan gigi dan mulut pasien poliklinik gigi RSUP Dr. Tadjuddin Chalid Makassar. Metode: Jenis penelitian ini adalah kuantitatif dengan pendekatan cross sectional study. Populasi penelitian ini sebanyak 130 responden dan sampel penelitian ini 98 orang. Metode pengumpulan data dengan menggunakan kuesioner. Data yang terkumpul dianalisis dengan uji regresi logistic biner menggunakan aplikasi SPSS. Hasil: Terdapat pengaruh yang signifikan yaitu, kehandalan terhadap kesehatan gigi dan mulut (p=0,008), daya tanggap terhadap kesehatan gigi dan mulut (p=0,005), jaminan terhadap kesehatan gigi dan mulut (p=0,001), pengetahuan terhadap kesehatan gigi dan mulut (p=0.009) dan sikap terhadap kesehatan gigi dan mulut (p=0,010). Kesimpulan: Terdapat pengaruh kehandalan, daya tanggap, jaminan, pengetahuan dan sikap terhadap kesehatan gigi dan mulut. Direkomendasikan kepada RSUP Dr. Tadjuddin Chalid Makassar untuk lebih memperhatikan kualitas pelayanan khususnya pada aspek jaminan dan pengetahuan pasien agar dapat meningkatkan kesehatan gigi dan mulut. ABSTRACT Background: The evaluation of hospital service quality is a multifaceted construct, discernible through the professionalism of staff, as well as the efficiency and effectiveness of the provided services. Despite its critical importance, dental and oral health frequently occupies a lower tier of priority for many individuals. Health metrics for dental care include indicators of dental health status, dental health behavior indicators, and service reach indicators. The approach to dental health care should encompass considerations of environmental factors, knowledge, education, awareness, and the management of dental health, including both prevention and treatment. Objective: To analyze the effect of reliability, responsiveness, assurance, empathy, physical evidence, knowledge, attitudes and actions on the oral health of dental polyclinic patients at Dr. Tadjuddin Chalid Hospital Makassar. Method: Adopting a quantitative research methodology, this study utilizes a cross-sectional approach. The research population consisted of 130 respondents, with a sample of 98 individuals. Data were collected using questionnaires and analyzed through binary logistic regression using the SPSS software suite. Results: There is a significant influence, namely, reliability on oral health (p=0.008), responsiveness to oral health (p=0.005), assurance of oral health (p=0.001), knowledge of oral health (p=0.009) and attitudes towards oral health (p=0.010). Conclusion: The study concludes that reability, responsiveness, assurance, knowledge, and attitude significantly influence dental and oral health. It is recommended for Dr. Tadjuddin Chalid Hospital in Makassar to enhance service quality, particularly focusing on assurance and patient knowledge, to improve dental and oral health outcomes.
Analisis Tindakan Indikator Rujukan Rawat Jalan Non Spesialistik dan Peserta Prolanis Terkendali pada Kapitasi Berbasis Kinerja di Klinik Pratama Makmur Jaya: Analysis of Non-Specialistic Outpatient Referral Indicator Measures and Controlled Prolanis Participants on Performance-Based Capitation at the Makmur Jaya Pratama Clinic Multazam, Andi Muhammad; Nurlinda, Andi; Irfan, Ahmad Azmul Asmar
Journal of Aafiyah Health Research (JAHR) Vol. 5 No. 1 (2024): JANUARY-JUNE
Publisher : Postgraduate Program in Public Health, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52103/jahr.v5i1.1676

Abstract

ABSTRAK Latar Belakang: Kapitasi Berbasis  Kinerja (KBK) merupakan penyesuaian besaran tarif kapitasi berdasarkan hasil penilaian pencapaian indikator pelayanan kesehatan perseorangan yang disepakati berupa komitmen pelayanan Fasilitas Kesehatan Tingkat Pertama dalam rangka peningkatan mutu pelayanan.  Terdapat 3 indikator yaitu Angka Kontak (AK, target >150 permil), Rasio Rawat Jalan Kasus Non Spesialistik (RRNS, target <2%), dan Rasio Peserta Prolanis Terkendali (RPPT, target >5%). Tujuan: Penelitian ini bertujuan mengkaji tindakan pencapaian RRNS dan RPPT pada KBK di Klinik pratama Makmur Jaya, karena belum terpenuhinya kedua indikator tersebut. Metode: Penelitian ini menggunakan metode kuasi kualitatif. Terdapat 6 informan pada penelitian ini, yaitu 1 informan kunci, 3 informan utama, dan 2 informan tambahan. Analisis data menggunakan model analisis interaktif yang terdiri dari reduksi data, sajian data, verifikasi. Hasil: Hasil penelitian ini didapatkan   terdapat kendala pencapaian pada (1) input  (man) yaitu petugas Klinik Makmur Jaya tidak megetahui secara spesifik bahwa RRNS dan RPPT termasuk dalam program KBK, kedisiplinan pada entry data, (machine) terdapat alat pemeriksaan penunjang yang belum tersedia dan (method) belum adanya pedoman khusus yang dimiliki Klinik Makmur Jaya.  (2) Pada process  terdapat kendala untuk mencapai RNNS seperti pasien belum sembuh setelah diberikan penangana awal di klinik sehingga perlu dirujuk, masih banyak pasien yang langsung meminta untuk dirujuk, rujukan kebanyakan dilakukan oleh dokter pengganti.  Kendala pada proses RPPT diantaranya peserta prolanis tidak aktif mengikuti kegiatan prolanis karena alasan pribadi, masih banyak pasien yang menyangkal kondisi DM atau hipertensi sehingga tidak mau diperiksa, masih banyak yang mengira reminder melalui Whatsapp sebagai pesan tubian (spam) atau bahkan penipuan. ABSTRACT Background: First Level Health Facilities may adjust their capitation rates in an effort to improve service quality, in accordance with performance-based capitation (KBK). This adjustment is predicated on the fulfillment of service commitments that represent agreed-upon individual health service indicators. Contact Rate (AK, target >150 per mil), Outpatient Ratio for Non-Specialized Cases (RRNS, target <2%), and Controlled Prolanis Participant Ratio (RPPT, target >5%) are the three indicators set forth. The objective of this research was to assess the performance of controlled prosthetic patients in performance-based capitation and the outpatient ratio for non-specialized cases at the Pratama Makmur Jaya Clinic. Objective: These two metrics had not been fulfilled thus far, and the purpose of this study was to determine their adherence. Method: This study employs a quasi qualitative methodology. The study included a total of 6 informants, comprising 1 key informant, 3 main informants, and 2 other informants. Data analysis employs an interactive approach that includes data reduction, data presentation, and verification. Results: The study revealed several hindrances to obtaining optimal input. Firstly, the employees did not know the specifics that RRNS and RPPT are included in the KBK program. Moreover, there was a lack of discipline in data entry by the individuals involved. Secondly, there was a dearth of available inspection tools to support the process. Lastly, the Makmur Jaya Clinic lacked particular recommendations to facilitate the input procedure.  Another finding is that during the process, there were challenges in obtaining RRNS. Some patients did not recover after receiving initial treatment at the clinic and needed to be referred. Additionally, there were many patients who directly requested to be referred. The majority of referrals were made by substitute doctors.  Challenges in the RPPT process involved Prolanis participants who were not actively engaging in Prolanis activities due to personal reasons. Additionally, there were numerous patients who refused to acknowledge their condition of Diabetes Mellitus or hypertension and consequently declined to undergo examination. Furthermore, many patients mistakenly regarded reminders sent via WhatsApp as spam messages or even fraudulent.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien dan Implikasinya pada Minat Kunjungan Ulang Poliklinik Gigi RSUP Dr. Tadjuddin Chalid Makassar: The Effect of Service Quality on Patient Satisfaction and Its Implication on the Interest in Revisiting the Dental Polyclinic of Dr. Tadjuddin Chalid Hospital Makassar Musdalifah, Musdalifah; Hamzah, Wardiah; Idris, Fairus Prihatin
Journal of Aafiyah Health Research (JAHR) Vol. 5 No. 1 (2024): JANUARY-JUNE
Publisher : Postgraduate Program in Public Health, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52103/jahr.v5i1.1681

Abstract

ABSTRAK Latar Belakang: Kunjungan pasien poliklinik gigi RSUP dr. Tadjuddin Chalid Makassar berdasarkan data laporan tahunan mulai dari tahun 2018-2021 mengalami penurunan kunjungan pasien yakni pada tahun 2018 kunjungan pasien sebanyak 4056, tahun 2019 menurun menjadi 1908 (53%), tahun 2020 sebanyak 184 dan tahun 2021 sebanyak 147 dengan penurunan dari tahun 2020-2021 sebanyak 20,10%. Tujuan: Untuk menganalisis pengaruh kualitas pelayanan terhadap kepuasan pasien dan implementasinya pada minat kunjungan ulang. Metode: Desain penelitian yang digunakan yaitu menggunakan penelitian kuantitatif dengan menggunakan pendekatan cross sectional study yang terdiri dari 50 sampel dengan teknik pengambilan sampel yaitu purposive sampling. Hasil: Tidak ada pengaruh kualitas pelayanan (=0,402) terhadap kepuasan pasien; ada pengaruh kualitas pelayanan (=0,007) dan kepuasan pasien (=0,010) terhadap minat kunjungan ulang. Kesimpulan: Pengaruh kualitas pelayanan, kepuasan pasien terhadap minat kunjungan ulang dapat diterima sehingga pihak rumah sakit perlu melakukan survey berkelanjutan terkait kualitas pelayanan dan kepuasan pasien guna mempertahankan minat kunjungan ulang poliklinik gigi RSUP dr. Tadjuddin Chalid Makassar. ABSTRACT Background: Dental polyclinic patient visits at dr. Tadjuddin Chalid Makassar Hospital based on annual report data from 2018-2021 experienced a decrease in patient visits, namely in 2018 patient visits were 4056, in 2019 they decreased to 1908 (53%), in 2020 they were 184 and in 2021 they were 147 with a decrease from 2020-2021 of 20.10%. Objective: To analyze the effect of service quality on patient satisfaction and its implementation on repeat visit interest. Method: The research design used is quantitative research using a cross sectional study approach consisting of 50 samples with purposive sampling technique. Results: There is no effect of service quality (ρ=0.402) on patient satisfaction; there is an effect of service quality (ρ=0.007) and patient satisfaction (ρ=0.010) on interest in repeat visits. Conclusion: The effect of service quality, patient satisfaction on interest in repeat visits can be accepted so that the hospital needs to conduct ongoing surveys related to service quality and patient satisfaction in order to maintain interest in repeat visits to the dental polyclinic of Dr. Tadjuddin Chalid Hospital Makassar.
Analisis Faktor yang Berhubungan dengan Tingkat Kepuasan Pasien di Pelayanan Poli Umum Puskesmas Langgikima, Konawe Utara: Analysis of Factors Associated with Patient Satisfaction Level at General Poli Services of Langgikima Health Center, North Konawe Rufaidah, Fadhilah; AM, Nasrudin; Haeruddin, Haeruddin
Journal of Aafiyah Health Research (JAHR) Vol. 5 No. 2 (2024): JULY-DECEMBER
Publisher : Postgraduate Program in Public Health, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52103/jahr.v5i2.1683

Abstract

ABSTRAK Latar Belakang: Tingkat kepuasaan pelayanan sangat dipengaruhi oleh mutu suatu produk (baik berupa barang maupun jasa) sehingga pengukuran tingkat kepuasan atau suatu produk. Mutu pelayanan menunjuk pada tingkat kesempurnaan pelayanan kesehatan dalam memenuhi kebutuhan dan tuntutan yang dimiliki oleh setiap pasien. Kepuasan pasien adalah salah satu indikator mutu pelayanan Puskesmas, kepuasaan pasien akan terpenuhi bila pelayanan yang diberikan sesuai dengan harapan mereka. Pelayanan kesehatan perlu dilaksanakan, baik untuk meningkatkan akses maupun mutu pelayanannnya. Tujuan: Untuk menganalisis faktor yang berhubungan dengan tingkat kepuasan pasien di pelayanan poli umum Puskesmas Langgikima, Konawe Utara. Metode: Rancangan penelitian yang digunakan Cross Sectional Study, penelitian ini menggunakan skala likert dengan total sampel sebanyak 123 pasien. Teknik Sampling yang digunakan pada penelitian kuantitatif ini ialah Purposive Sampling. Lokasi penelitian yang dipilih adalah poli umum Puskesmas Langgikima yang berlokasi di Jalan Poros Kelurahan Langgikima Kecamatan Langgikima Kab. Konawe Utara. Penelitian ini dilaksanakan selama 30 hari yaitu bulan Desember 2023 - Januari 2024. Hasil: Menunjukan bahwa waktu pelayanan yang efisien (0,000<0,05), Ketersediaan obat pada saat pelayanan (0,000<0,05), Sarana dan prasarana yang memadai (0,000<0,05), Empati petugas kepada pasien (0,000<0,05), Penyampaian informasi (0,000<0,05) berhubungan dengan tingkat kepuasan pasien di pelayanan Poli Umum Puskesmas Langgikima, Konawe Utara. Kesimpulan: Waktu pelayanan yang efisien berhubungan dengan tingkat kepuasan pasien, ketersediaan obat pada saat pelayanan berhubungan dengan tingkat kepuasan pasien, sarana dan prasarana yang memadai berhubungan dengan tingkat kepuasan pasien, empati petugas kepada pasien berhubungan dengan tingkat kepuasan pasien, penyampaian informasi yang jelas oleh petugas kepada pasien berhubungan dengan tingkat kepuasan. ABSTRACT Background: The level of service satisfaction is strongly influenced by the quality of a product (both in the form of goods and services) so that the measurement of the level of satisfaction or a product. Service quality refers to the level of perfection of health services in meeting the needs and demands of each patient. Patient satisfaction is one indicator of the quality of Puskesmas services, patient satisfaction will be fulfilled if the services provided are in accordance with their expectations. Health services need to be implemented, both to improve access and quality of service. Objective: The aim of the study was to analyse the factors associated with the level of patient satisfaction in the general poly service of Puskesmas Langgikima, North Konawe. Method: The research design used was Cross Sectional Study, this study used a Likert scale with a total sample of 123 patients. Sampling technique used in this quantitative research is Purposive Sampling. The research location chosen was the general poly of the Langgikima Puskesmas which is located on Jalan Poros Kelurahan Langgikima District Langgikima Kab. Konawe Utara. This research was conducted for 30 days, namely December 2023 - January 2024. Results: The study's findings indicate that the following factors are associated with patient satisfaction at the general polyclinic services of Langgikima Community Health Center, North Konawe: effective service time (0.000<0.05), availability of medications at the time of service (0.000<0.05), adequate facilities and infrastructure (0.000<0.05), staff empathy for patients (0.000<0.05), and information delivery (0.000<0.05). Conclusion: Efficient service time is related to the level of patient satisfaction, Drug availability at the time of service is related to the level of patient satisfaction, Adequate facilities and infrastructure are related to the level of patient satisfaction, Empathy of officers to patients is related to the level of patient satisfaction, Clear information delivery by officers to patients is related to the level of satisfaction.
Pengaruh Proactive Personality Terhadap Job Satisfaction pada Tenaga Kesehatan RSUD Labuang Baji: The Influence of Proactive Personality on Job Satisfaction among Health Workers at Labuang Baji Regional Hospital Razak, Andi Yulinar; Hamzah, Wardiah; Muchlis, Nurmiati
Journal of Aafiyah Health Research (JAHR) Vol. 5 No. 1 (2024): JANUARY-JUNE
Publisher : Postgraduate Program in Public Health, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52103/jahr.v5i1.1684

Abstract

ABSTRAK Latar Belakang: Data RSUD Labuang Baji kota Makassar menemukan prevalensi ketidakhadiran pegawai mengalami penurunan yang signifikan mulai pada bulan September hingga November tahun 2023. Pada bulan September 2023 terdapat 273 (51,7) dari 528 pegawai yang tidak hadir memberikan pelayanan di RSUD. Pada bulan Oktober terdapat 297 (56,1%) dari 529 jumlah pegawai, dan pada bulan November merupakan bulan dengan jumlah prevalensi terbanyak yaitu 443 (84,0%) dari 527 jumlah pegawai. Kehadiran pegawai yang tidak konsisten disebabkan karena sakit, cuti bahkan tanpa keterangan. Tujuan penelitian ini untuk menganalisis pengaruh proactive personality terhadap job satisfaction pada tenaga Kesehatan di RSUD Labuang Baji. Tujuan: Tujuan penelitian ini untuk menganalisis pengaruh proactive personality, perceived organizational support dan core selfevaluation terhadap job satisfaction pada tenaga Kesehatan di RSUD Labuang Baji. Metode: Jenis penelitian yang digunakan adalah penelitian lapangan (field research) dengan rancangan penelitian kuantitatif melalui pendekatan cross-sectional Study yang terdiri dari 240 sampel Hasil: Hasil penelitian menemukan ada pengaruh proactive personality (ρ=0,029 < 0,05) terhadap job satisfaction pada tenaga Kesehatan di RSUD Labuang Baji Kota Makassar. Kesimpulan: Pihak RSUD Labuang Baji Kota Makassar perlu memberikan reward kepada tenaga Kesehatan dengan kinerja yang aktif dan maksimal dalam pemberian layanan kepada masyarakat guna menghasilkan kepuasan kerja bagi tenaga Kesehatan ABSTRACT Background: Data from Labuang Baji Hospital in Makassar found that the prevalence of employee absenteeism has decreased significantly from September to November 2023. In September 2023, there are 273 (51.7%) of the 528 employees who are absent from providing services at the hospital. In October there were 297 (56.1%) of the 529 total employees, and in November was the month with the highest prevalence of 443 (84.0%) of the 527 total employees. Inconsistent employee attendance is caused by illness, leave, and even without explanation. The purpose of this study was to analyze the effect of proactive personality on job satisfaction in health workers at Labuang Baji Hospital. Objective: The purpose of this study is to analyze the effect of proactive personality, perceived organizational support and core self-evaluation on job satisfaction in health workers at Labuang Baji Hospital. Method: The type of research used is field research with a quantitative research design through a cross-sectional study approach consisting of 240 samples Results: The results of the study found that there was an influence of proactive personality (ρ=0.029 < 0.05) on job satisfaction in health workers at Labuang Baji Hospital Makassar City. Conclusion: Labuang Baji Hospital Makassar City needs to reward health workers with active and maximum performance in providing services to the community in order to generate job satisfaction for health workers.
Implementasi Pelayanan Gawat Darurat Berdasarkan Keputusan Menteri Kesehatan Nomor 129 di BLUD RS H.M. Djafar Harun Kolaka Utara Tahun 2024 Abbas, Emmy Safitri; Ahri, Reza Aril; Burhanuddin, Alfina
Journal of Aafiyah Health Research (JAHR) Vol. 5 No. 2 (2024): JULY-DECEMBER
Publisher : Postgraduate Program in Public Health, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52103/jahr.v5i2.1685

Abstract

ABSTRAK Latar Belakang: Standar Pelayanan Minimal (SPM) Rumah Sakit diatur dalam Keputusan Menteri Kesehatan Republik Indonesia Nomor 129 didalamnya terdapat 8 indikator untuk Pelayanan Gawat Darurat. Saat ini pelaksanaan indikator pelayanan gawat darurat di BLUD RS H.M. Djafar Harun Kolaka Utara masih terdapat banyak masalah. Tujuan: Untuk menganalisis Implementasi Pelayanan Gawat Darurat Berdasarkan Keputusan Menteri Kesehatan Nomor 129 di BLUD RS H.M. Djafar Harun Kolaka Utara Tahun 2024 dari segi Input, Proses, dan Output. Metode: Metode yang digunakan dalam penelitian ini adalah kualitatif. Penentuan informan dalam penelitian ini menggunakan teknik snowballing sampling. Teknik pengumpulan data menggunakan wawancara mendalam, telusur dokumen, dan observasi. Teknik analisis data menggunakan teori Miles and Hurberman yaitu Reduksi data, Paparan data, dan Penarikan kesimpulan. Penelitian dilakukan bulan Februari-Maret 2024. Hasil: Data pengukuran dari RS H.M. Djafar Harun, 7 dari 8 Indikator telah memenuhi standar pada Desember 2023, kecuali belum tersedianya tim manajemen bencana. Namun, berdasarkan hasil wawancara dan observasi masih ditemukan banyak permasalahan yang terjadi dalam pengimplementasian SPM IGD baik itu dari segi input, proses, dan output. Kesimpulan: Implementasi SPM di IGD BLUD RS H.M. Djafar Harun Kolaka Utara masih harus diperhatikan aspeknya secara keseluruhan mulai dari input, proses, dan output, sehingga pencapaian indikator 7 dari 8 dapat ditingkatkan, dan masalah-masalah yang dapat menurunkan angka pencapaian indikator SPM di IGD dapat diatasi secara keseluruhan. ABSTRACT Background: Hospital Minimum Service Standards (SPM) are regulated in the Decree of the Minister of Health of the Republic of Indonesia Number 129 in which there are 8 indicators for Emergency Services. Currently the implementation of emergency service indicators at BLUD RS H.M. Djafar Harun North Kolaka still has many problems. Objective: To analyze the Implementation of Emergency Services Based on Decree of the Minister of Health Number 129 at BLUD RS H.M. Djafar Harun North Kolaka Year 2024 in terms of Input, Process, and Output. Method: The method used in this research is qualitative. Determination of informants in this study using snowballing sampling technique. Data collection techniques used in-depth interviews, document searches, and observation. The data analysis technique uses the Miles and Hurberman theory, namely data reduction, data presentation, and conclusion drawing. The research was conducted in February-March 2024. Results: Measurement data from H.M. Djafar Harun Hospital, 7 out of 8 Indicators have met the standard by December 2023, except for the unavailability of a disaster management team. However, based on the results of interviews and observations, there are still many problems that occur in the implementation of SPM IGD both in terms of input, process, and output. Conclusion: Implementation of SPM in the Emergency Room of BLUD RS H.M. Djafar Harun North Kolaka still has to be considered as a whole aspect starting from input, process, and output, so that the achievement of indicators 7 out of 8 can be improved, and problems that can reduce the achievement rate of SPM indicators in the Emergency Room can be overcome as a whole.
Analisis Motivasi dan Organizational Citizenship Behavior Terhadap Kualitas Layanan Rawat Inap (Studi pada Dokter) di RSUD Latemmamala Soppeng: Analysis of Motivation and Organizational Citizenship Behavior on Inpatient Service Quality (Study on Doctors) at Latemmamala Soppeng Hospital Munawwarah, Munawwarah; Haeruddin, Haeruddin; Idris, Fairus Prihatin
Journal of Aafiyah Health Research (JAHR) Vol. 5 No. 2 (2024): JULY-DECEMBER
Publisher : Postgraduate Program in Public Health, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52103/jahr.v5i2.1686

Abstract

ABSTRAK Latar Belakang: Motivasi pelayann publik merupakan general altruistic motivation untuk melayani kepentingan suatu komunitas, negara atau masyarakat, terdiri atas dimensi ­commitment to the public interest, compassion, public sacrifice. Organizational citizenship behavior (OCB) merupakan perilaku seorang yang rela melakukan sesuatu hal di luar job description-nya, terdiri atas altruism, conscientiousness, sportmanship, courtesy, civic virtue. Kualitas layanan merupakan upaya pemenuhan kebutuhan dan keinginan pelanggan. Tujuan: Untuk menganalisis pengaruh motivasi pelayan publik dan OCB terhadap kualitas layanan rawat inap di RSUD Latemmamala Soppeng. Metode: Penelitian ini merupakan penelitian kuantitatif dengan pendekatan cross sectional menggunakan metode survey yang mana dalam pengumpulan datanya digunakan kuisioner. Sampel dalam penelitian ini menggunakan teknik total sampling dan didapatkan 36 dokter yang bekerja di RSUD Latemmamala Soppeng. Hasil: Commitment to the public interest, compassion, sportmanship, dan courtesy berpengaruh terhadap kualitas layanan rawat inap (P value<0.05). Kesimpulan: Diharapkan kepada dokter di RSUD Latemmamala Soppeng untuk meningkatkan motivasi pelayanan publik, OCB, serta kualitas layanan rawat inapnya. ABSTRACT Background: Public service motivation is a general altruistic motivation to serve the interests of a community, country or society, consisting of dimensions of commitment to the public interest, compassion, public sacrifice. Organizational citizenship behavior (OCB) is the behavior of a person who is willing to do something outside his job description, consisting of altruism, conscientiousness, sportsmanship, courtesy, civic virtue. Service quality is an effort to fulfill customer needs and desires. Objective: To analyze the effect of public servant motivation and OCB on the quality of inpatient services at Latemmamala Soppeng Hospital. Method: This study is a quantitative study with a cross sectional approach using a survey method in which data collection is used questionnaires. The sample in this study used total sampling technique and obtained 36 doctors who work at Latemmamala Soppeng Hospital. Results: Commitment to the public interest, compassion, sportsmanship, and courtesy affect the quality of inpatient services (P value <0.05). Conclusion: It is expected for doctors at Latemmamala Soppeng Hospital to improve public service motivation, OCB, and the quality of inpatient services.
Faktor yang Berhubungan dengan Kepuasan Pasien di Ruang Rawat Jalan Puskesmas Anggeraja Kabupaten Enrekang : Factors Associated with Patient Satisfaction in the Outpatient Room of the Anggeraja Health Center, Enrekang Regency Amelia, Andi Rizki; Andayanie, Ella; Muslimin, Nurainun; Yusuf, Rezky Aulia
Journal of Aafiyah Health Research (JAHR) Vol. 3 No. 2 (2022): JULY-DECEMBER
Publisher : Postgraduate Program in Public Health, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52103/jahr.v3i2.1687

Abstract

Abstrak Kepuasan pasien ialah suatu tingkat perasaan pasien yang timbul sebagai akibat dari kinerja pelayanan kesehatan yang diperoleh setelah pasien membandingkannya dengan apa yang diharapkannya. Penelitian ini bertujuan untuk mengetahui hubungan pelayanan kesehatan berdasarkan faktor dimensi kompetensi teknis, akses terhadap pelayanan, kenyamanan, hubungan antar manusia, dan ketepatan waktu terhadap kepuasan pasien rawat jalan Puskesmas Anggeraja. Dimana jumlah sampel pada penelitian ini sebanyak 16.149 responden dengan menggunakan accidental sampling, diperoleh sampel sebanyak 250 responden. Analisis data menggunakan analisis univariat dan bivariat dengan uji Chi Square. Berdasarkan hasil penelitian diperoleh bahwa semua variabel yang diteliti berhubungan dengan kepuasan pasien rawat jalan di Puskesmas Anggeraja yakni Kenyamanan (p=0,000), Hubungan Antar Manusia (p=0,000) dan Ketepatan Waktu (p=0,000), Kompetensi Teknis (p=0,000) dan Akses Terhadap Pelayanan (p = 0,000). Pelayanan kesehatan di Puskesmas Anggeraja perlu ditingkatkan sehingga tingkat kepuasan pasien juga dapat ditingkatkan. Abstract Patient satisfaction is a level of patient feeling that arises as a result of the performance of health services obtained after the patient compares it with what he expects. This study aims to determine the relationship of health services based on the dimensions of technical competence, access to services, comfort, human relations, and timeliness to the satisfaction of outpatients at the Anggeraja Public Health Center. Where the number of samples in this study were 16,149 respondents using accidental sampling, obtained a sample of 250 respondents. Data analysis used univariate and bivariate analysis with Chi Square test. Based on the results of the study, it was found that all the variables studied were related to the satisfaction of outpatients at the Anggeraja Health Center namely Comfort (p = 0.000), Human Relations (p = 0.000) and Punctuality (p = 0.000), Technical Competence (p = 0.000) and Access to Services (p = 0.000). Health services at the Anggeraja Health Center need to be improved so that the level of patient satisfaction can also be increased.
Pengaruh Bauran Pemasaran Terhadap Keputusan Pasien Memilih Rawat Jalan di RSIA Malebu Husada: The Influence of Marketing Mix on Patient Decisions to Choose Outpatient Care at Malebu Husada Hospital Sukman, Musyarrafah; Haeruddin, Haeruddin; Sumiaty, Sumiaty; Ahri, Reza Aril; Yusuf, Rezky Aulia
Journal of Aafiyah Health Research (JAHR) Vol. 3 No. 2 (2022): JULY-DECEMBER
Publisher : Postgraduate Program in Public Health, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52103/jahr.v3i2.1688

Abstract

Abstract Background: As a health care facility needed by the community, hospitals must be ready and agile to adapt to changes in the number and type of patients who come. This study aims to analyze the effect of the marketing mix on outpatient decisions at Malebu Husada Hospital. Method: This type of research is observational with a cross sectional study design. The population of this study was 1,053 patients and a sample of 100 patients selected by proportionate stratified random sampling.  The collected data were analyzed using chi square test and binary logistic regression test. Results: Most respondents were aged 17-35 years (61%), female (79%), college graduates (41%), and private employees (31%). The results of the chi square test analysis show that there is a relationship between marketing mix variables and patient decisions. The results of binary logistic regression analysis show that there are several variables that have no effect on patient decisions. Partially, there is no effect of medical services (p=0.329), supporting services (p=0.055), tariff suitability (p=0.062), payment method (p=0.711), access (easy to reach) (p=0.170), security (p=0.346), comfort (p=0.907), appearance (p=0.307), competence (p=0.923), service procedures (p=0.928), good facilities (p=1. 000), adequate building (p=0.240), attractive building (p=0.193). Variables that have an influence are advertising (p=0.000), responsiveness (p=0.008), suitability of time standards (p=0.005) on outpatient decisions. Simultaneously, the most influential marketing mix variable is responsiveness. Conclusions: The most dominant factor influencing the marketing mix is responsiveness. It is recommended that Malebu Husada Hospital be more disciplined in organizing the work schedule of health workers so that patients do not wait long to get health services. Abstrak Latar Belakang: Sebagai fasilitas pelayanan kesehatan yang dibutuhkan masyarakat, rumah sakit harus siap dan lincah beradaptasi dengan perubahan jumlah dan jenis pasien yang datang. Penelitian ini bertujuan menganalisis pengaruh bauran pemasaran terhadap keputusan pasien rawat jalan di RSIA Malebu Husada. Metode: Jenis penelitian ini adalah observasional dengan rancangan cross sectional study. Populasi penelitian ini sebanyak 1.053 pasien dan sampel sebanyak 100 pasien yang dipilih dengan cara proportionate stratified random sampling.  Data yang terkumpul dianalisis dengan menggunakan uji chi square dan uji regresi logistik biner. Hasil: Sebagian besar responden berusia 17-35 tahun (61%), berjenis kelamin perempuan (79%), pendidikan tamat perguruan tinggi (41%), dan pekerjaan pegawai swasta (31%). Hasil analisis uji chi square menunjukkan bahwa ada hubungan variabel bauran pemasaran dengan keputusan pasien. Hasil analisis regresi logistic biner menunjukkan ada beberapa variabel yang tidak ada pengaruhnya terhadap keputusan pasien. Secara parsial menunjukkan tidak ada pengaruh pelayanan medis (p=0,329), pelayanan penunjang (p=0,055), kesesuaian tarif (p=0,062), cara pembayaran (p=0, 711), Akses (mudah dijangkau) (p=0,170), keamanan (p=0,346), kenyamanan (p=0,907), penampilan (p=0,307), kompetensi (p=0,923), prosedur pelayanan (p=0,928), Fasilitas yang baik (p=1.000), bangunan yang memadai (p=0,240), bangunan yang menarik (p=0,193). Variabel yang memiliki pengaruh adalah periklanan (p=0,000), daya tanggap (p=0,008), kesesuaian standar waktu (p=0,005) terhadap keputusan pasien rawat jalan. Variabel bauran pemasaran secara simultan yang paling berpengaruh adalah daya tanggap. Kesimpulan: Faktor paling dominan mempengaruhi bauran pemasaran adalah daya tanggap. Direkomendasikan kepada RSIA Malebu Husada lebih disiplin dalam mengatur jadwal kerja tenaga kesehatan sehingga pasien tidak menunggu lama untuk mendapatkan pelayanan kesehatan.

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