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Journal of Social Research
Published by CV. International Journal Labs
ISSN : 28279832     EISSN : 2828335x     DOI : https://doi.org/10.55324
Core Subject : Economy, Humanities, Science, Education, Social,
Humanities Computer Science & IT Economics, Econometrics & Finance Education Social Sciences
The Journal of Social Research is a double blind peer-reviewed academic journal and open access to social and scientific fields. The journal is published monthly by International Journal Labs. The Journal of Social Research provides a means for sustained discussion of relevant issues that fall within the focus and scopes of the journal which can be examined empirically. The journal publishes research articles covering all aspects of social sciences, ranging from Management, Economics, Culture, Law, Public Health, and Education that belong to the social context.
Arjuna Subject : Umum - Umum
Articles 1,365 Documents
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Analysis of Factors Related to Outpatient Revisit at Waled Regional General Hospital, Cirebon Regency Soffiyani, Nisa; Sriatmi, Ayun; Arso, Septo Pawelas
Journal of Social Research Vol. 5 No. 2 (2026): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i2.3038

Abstract

Marketing strategy is important in marketing management. Hospitals need to develop effective strategies to increase outpatient service visits. This study aims to analyze the relationship between the Segmenting, Targeting, and Positioning (STP) strategy with outpatient revisits at Waled Hospital, Cirebon Regency. The design used was quantitative descriptive with a cross-sectional approach in 110 patients (Slovin, 10% error tolerance) who were selected by consecutive sampling. Primary data were collected using a Likert scale questionnaire that was tested for validity (p<0.05) and reliability (?>0.60). The analysis included univariate for perception and bivariate using Chi-Square test (?=0.05) and Spearman Rank test (?=0.05). The results of the respondent's characteristic test showed that it was not related to the outpatient revisit of Waled Hospital. The results showed positive perceptions of segmenting (easy access, services for all ages, easy flow) and positioning (quality is considered good, many polyclinics, affordable prices), while targeting was relatively weak (innovation and promotion are less attractive; routine treatment is low). Although the proportion of repeat visits was higher in the "good" category in each variable, the Spearman Rank test showed a significant relationship between segmenting (p=0.320), targeting (p=0.287), and positioning (p=0.491) and repeat visits. These findings indicate the need to focus attention on other components of healthcare and a follow-up evaluation of hospital marketing strategies to ensure alignment with patient needs and perceptions.
Impact of Tax Consultant Service Quality and Tax System on Taxpayer Compliance, Moderated By Sanctions Samsiah, Samsiah; Komara, Acep; Wahdiat, Irwan S.
Journal of Social Research Vol. 5 No. 3 (2026): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i3.3018

Abstract

Taxpayer compliance remains a critical challenge in Indonesia’s tax revenue optimization, despite ongoing reforms in administration and enforcement. Corporate taxpayers often face complexities in the self-assessment system, leading to reliance on professional tax consultants. However, the interplay between consultant service quality, the tax administration system, and the role of sanctions in shaping compliance behavior has not been comprehensively examined, particularly in regional contexts. This research aims to analyze the influence of tax consultant service quality and the tax administration system on taxpayer compliance, with tax sanctions as a moderating variable. The research employs a quantitative approach using primary data collected from 106 corporate taxpayers registered at the Samsiah Tax Consultant Office in Cirebon, West Java, selected through saturation sampling. Data were analyzed using descriptive statistics, classical assumption tests, multiple linear regression, and Moderated Regression Analysis (MRA) via SPSS. The findings reveal that tax consultant service quality, the tax administration system, and tax sanctions each have a positive and significant direct effect on taxpayer compliance. Improvements in administrative systems and consultant professionalism significantly reduce the compliance burden and enhance adherence to tax regulations. However, the moderation test indicates that tax sanctions do not moderate the relationship between service quality or the administration system and taxpayer compliance. This study concludes that while tax sanctions function effectively as an independent deterrent, enhancing the quality of consultant services and the efficiency of the tax administration system should be prioritized as primary strategies for improving taxpayer compliance. The findings provide theoretical contributions to the attribution and deterrence frameworks and offer practical implications for tax authorities and consultants in designing targeted compliance interventions.
The Influence of Customer Experience, Customer Satisfaction, and Word of Mouth on Customer Loyalty at PT Aliyah Transport Batam Afrijannah, Riri; Saputra, Asron
Journal of Social Research Vol. 5 No. 3 (2026): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i3.3021

Abstract

This research aims to analyze the extent to which customer experience, customer satisfaction, and word of mouth play a role in shaping customer loyalty at PT Aliyah Transport Batam. The approach used in this study is quantitative with a descriptive research type. The study population includes 251 customers who have used PT Aliyah Transport Batam’s transportation services, with a sample size of 154 respondents determined through purposive sampling techniques and referring to Slovin’s calculations to ensure sample adequacy. Data were collected using a structured questionnaire instrument, which was then analyzed through validity and reliability tests, classical assumption tests, multiple linear regression analysis, and hypothesis testing using t-tests and F-tests. The results of the analysis show that customer experience contributes 29.2% to customer loyalty at PT Aliyah Transport Batam. Furthermore, customer satisfaction influences 42.2%, while word of mouth contributes 53.1%. The coefficient of determination (R²) value of 91.7% indicates that the three variables simultaneously explain most of the variation in customer loyalty. The t-test and F-test findings confirm that, both partially and simultaneously, customer experience, customer satisfaction, and word of mouth significantly influence customer loyalty. This research concludes that customer experience, customer satisfaction, and word of mouth are critical determinants of customer loyalty at PT Aliyah Transport Batam, with word of mouth being the most dominant factor.
Legal Protection for Foreign Investors in Infrastructure Projects Supporting Mining Downstreaming in Indonesia: A Systematic Literature Review Saputra, Sandi; Sami'an, Sami'an; Hardjomuljadi, Sarwono; Edi Wibowo, Dwi
Journal of Social Research Vol. 5 No. 2 (2026): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i2.3024

Abstract

The article aims to identify legal issues and legal solutions that affect legal protection for foreign investment in infrastructure and downstream projects in Indonesia. The analysis uses a systematic literature review method. The focus of the analysis lies in four areas: (1) enforcement of arbitral awards (New York Convention 1958; Law 30/1999), (2) the position of arbitration (seat), lex arbitri, and the standard of "public order", (3) the division of contractual risks in GPBU/EPC/O&M (change-in-law, tax gross-up, step-in lender, termination/compensation, government guarantee, land acquisition), and (4) BIT/ISDS as an additional layer of protection. Although the results show a more pro-enforcement tendency, key problems remain: flexible interpretation of "public order", slow and formalistic exequatur, undisciplined seat selection, inconsistency in clauses in contract documents, inconsistencies in land procurement, and unclear reasons and regressions in government guarantees. This article provides several legal options. The first is a judicial guideline that aims to reduce "public order" and avoid reassessing the subject matter. The second is the standardization of exequatur, which includes standards such as SLAs, file templates, and e-filing. The third is the recognition of short-term relief, which includes an emergency arbitrator. The fourth is the hygienic arbitration clause model, which includes changes in the law, seat, lex arbitri, consolidation, and joinder. The package reduces the risk of greater actions, speeds up the opening of financial accounts, and enhances the legal protection of foreign investors.
Case Study: Analysis of Work Breakdown Structure on Project Completion Time in the Procurement of Industrial Oleochemicals Items Budiawan, Audrey; Bisowarno, Budi Husodo; Hudaya, Tedi
Journal of Social Research Vol. 5 No. 3 (2026): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i3.3027

Abstract

This research aims to analyze the application of project management in the areas of procurement knowledge (procurement) and logistics in the production facility construction project at PT X, an oleochemicals industry located in Indonesia. The problem to be solved arises from deviations in time and cost, particularly in the delivery schedule of items packaged in containers and shipped from international ports to Indonesia. These deviations result in cost overruns due to logistics delay fines. This study employs a descriptive quantitative approach using comparative analysis techniques. Primary data include project schedule documents, logistics reports, and actual cost data. The results of the analysis show that the greatest deviation occurred in the customs clearance phase and in the handling of container-to-factory transportation. The effect of schedule deviation on cost deviation is examined in this paper, and after analysis, it is concluded that there is a need to enhance the effectiveness of project change management in the procurement process to formally mitigate and integrate logistics schedule changes, thereby controlling the risk of cost overruns.
Implementation of a Multi-Level Approval System in the Vendor Management System (VMS) to Strengthen Vendor Verification at PT X Nurrachim, Dandi; Widyaningsih, Murti
Journal of Social Research Vol. 5 No. 3 (2026): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i3.3028

Abstract

This research aims to analyze the effect of implementing the tiered approval system on strengthening vendor verification within the Vendor Management System (VMS) platform at PT X. The research employs a quantitative approach by distributing questionnaires to 30 respondents directly involved in the procurement and vendor verification process. The research instrument was tested for validity and reliability, with all items found to be valid and highly reliable (? = 0.934). The results of the linear regression analysis indicate that the implementation of the tiered approval system has a positive and significant effect on strengthening vendor verification, as evidenced by a t-count value of 14.173 > t-table and a significance level of 0.001. The 87.3% contribution rate demonstrates that the tiered approval system plays an important role in improving data accuracy, transparency, and accountability in the verification process. The study suggests enhancing digital infrastructure to accelerate approval workflows and providing regular user training to optimize VMS-based verification controls.
Good Governance, Transparency, and Accountability in Regional Financial Management: A Literature Review Setiawan, Rizaldi; Satia, Muhammad Riban
Journal of Social Research Vol. 5 No. 3 (2026): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i3.3034

Abstract

Local Public Financial Management is a key issue in public sector economics, as it relates to the effective use of public resources and local government performance. Numerous studies have examined the role of good governance, transparency, and accountability in local public financial management; however, their findings remain fragmented and inconsistent. This article aims to synthesize the literature on the mechanisms through which good governance improves local government financial performance. Using a library research approach, this study analyzes 20 accredited national journal articles and 12 reputable international journal articles published between 2015 and 2025. The findings indicate that good governance does not directly affect financial performance but operates through transparency and accountability as mediating mechanisms. Moreover, the digitalization of public financial management strengthens transparency, although its impact on accountability and performance is conditional. This article aims to synthesize national and international literature on good governance mechanisms in improving the financial performance of local governments from the economic perspective of the public sector.
Spatial Integration in the Fishermen Settlement of Sungai Pinang Nagari, Pesisir Selatan Regency Utama, Windri Hadi; Fuadi, Al Busyra; Triana, Era
Journal of Social Research Vol. 5 No. 3 (2026): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i3.3035

Abstract

Regional development has introduced land access through a main road, leading to shifts in settlement orientation and the spatial configuration of Sungai Pinang Nagari, a fishing village in Pesisir Selatan Regency. Previously oriented toward water as the primary access, the spatial layout along the riverbanks now faces the risk of degradation due to these changes. Therefore, a study is needed to plan the spatial integration of existing areas. This research employed a mixed-method approach, combining qualitative rationalistic methods to holistically understand local spatial values and quantitative methods based on the Space Syntax concept—specifically, integrity analysis—to identify spaces with high integration value. These highly integrated spaces function as connectors and integrators, linking and harmonizing with other spatial zones. The findings reveal three high-integrity spaces: Integrity Space A along the coastal zone, Integrity Space B in the communal zone, and Integrity Space C along the riverbank zone. These spaces form integrative areas known as “grey spaces,” which support and connect various community activities. This study concludes that despite the shift toward a land-based orientation, spaces rooted in local wisdom retain significant potential as integrative and connective elements within a sustainable spatial framework.
Macroeconomic Determinants of Coal Exports in Indonesia Amid Global Economic Volatility Maulida, Najwa; Eko Prasetyo, P
Journal of Social Research Vol. 5 No. 3 (2026): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i3.3039

Abstract

This study analyzes the influence of international coal prices, the IDR/USD exchange rate, interest rates, and China's economic growth on the value of Indonesia's coal exports using the autoregressive distributed lag (ARDL) approach. Data from the 2010–2024 period was used to capture short-term and long-term dynamics relevant to the character of the energy commodity market. The estimation results show that international coal prices have a significant positive effect both in the short and long term, underscoring the role of global prices in determining the export performance of primary commodities. However, the exchange rate has a negative effect in the long term, indicating high import content during the production process; thus, rupiah depreciation increases operational costs in the mining sector. Since Indonesia's exports are highly dependent on China's energy demand as a major trading partner, China's economic growth has a significant positive effect on both time horizons. Meanwhile, interest rates did not significantly affect exports. The significant and large error correction value ensures an adjustment mechanism toward long-term equilibrium. This research provides new knowledge related to export policy and risk management for Indonesia's coal sector amid global economic volatility.
Constraints of Platform-Based Learning Among Mobile-Only Students in Regional Higher Education Institutions: A Qualitative Study in the PG-PAUD Study Program Salim, Agus
Journal of Social Research Vol. 5 No. 3 (2026): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i3.3040

Abstract

Platform-based digital learning has become commonplace in higher education; however, its implementation often fails to accommodate students who depend on low-end smartphones as their primary learning device (mobile-only learners). This study examines the challenges of platform-based learning experienced by mobile-only students in the PG-PAUD (Pendidikan Guru Pendidikan Anak Usia Dini; Early Childhood Teacher Education) program at Universitas PGRI Argopuro Jember, representing a regional higher education context. Using a descriptive qualitative design, the study involved ten purposively selected students. Data were gathered through semi-structured online interviews and light observation of Google Classroom, Moodle/SPADA, and Zoom usage over one semester and were analyzed thematically. The results identify four key challenges: (1) low-end device limitations (restricted RAM/storage, app crashes, and difficulty accessing large files), (2) high internet data demands, particularly during synchronous sessions, (3) unstable network connectivity, and (4) platform navigation that is not mobile-friendly. These barriers are not merely technical; they contribute to an adaptive-passive participation pattern that affects engagement, timely assignment submission, and learning comprehension. The study argues that platform-based learning challenges among mobile-only students reflect structural digital inequality, thereby requiring more inclusive digital instructional design (lightweight materials, calibrated asynchronous dominance, and file-size standards) alongside institutionally responsive policies.

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