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Nawasena: Jurnal Ilmiah Pariwisata
Published by Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang
ISSN : 28289536     EISSN : 28289110     DOI : 10.56910
Core Subject : Economy,
Economics, Econometrics & Finance
Journal yang mempublikasikan artikel-artikel ilmiah dalam studi Ilmu Ekonomi Manajemen yaitu manajemen sumber daya manusia, manajemen keuangan, manajemen pemasaran, manajemen operasional, manajemen strategik bahkan manajemen yang terkait dibidang Pariwisata dan Perhotelan
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 110 Documents
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PENGARUH KENYAMANAN RUANG PULIK, PELAYANAN DAN FASILITAS TAMAN JAYAWIJYA MOJOSONGGO DI SURAKARTA TERHADAP KEPUASAN WISATAWAN Bartolomeus Herawan Mintardjo
Nawasena: Jurnal Ilmiah Pariwisata Vol. 2 No. 2 (2023): Agustus : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v2i2.773

Abstract

The aim of this study is to know the influence of public space conveniences (X1), services (X2), and facilities (X3) in Jayawijaya Park on tourist satisfaction (Y). Jayawijaya Park is one of the tourist destinations developed by Local Government.. The type of this research is quantitative, in which the visitors of Jayawijaya Park become the population. Data collection techniques used are questionnaires, interviews, documentation, and literature study. The sample used was 100 respondents (Convenience Sampling) that encountered Jayawijaya Park on February 2023. The data analysis technique used is multiple linear regression which passed the classic assumption with the equation Y= -3,045 + 0,210X1 + 0,177X2 + 0,206X3 + e result. Tested by partial test (test-t), simultaneous test (test-F), and coefficient of determination test using SPSS 26 version showed positive influence and also effect of Variable X on Y is 65,6%. This research can bring knowledge or information to the readers, managers, or visitors of Jayawijaya Park and even reference for the next research. This research also can be a reference and evaluation material for the managers to upgrade and maintain the conveniences of public spaces, services, and facilities to create a sustainable tourist area that leads to positive feedback from the visitors.
Optimalisasi Kualitas Pelayanan Front Office Department Di Masa New Normal Terhadap Kepuasan Tamu: Studi Kasus : The Royal Surakarta Heritage MGallery by Sofitel Elizabet Sagala, Afrilia
Nawasena: Jurnal Ilmiah Pariwisata Vol. 2 No. 2 (2023): Agustus : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v2i2.791

Abstract

Optimizing the quality of service during the new normal for guest satisfaction at The Royal Surakarta Heritage MGallery by Sofitel ". The object of this research is the front office department, and the type of method used is the descriptive qualitative method. The data in this study were collected by data collection techniques such as observation, interviews, and documentation. The resource persons taken were front office officers, operational managers, and hotel guests. The technique of data validity uses triangulation technique, source, and time. There is a difference between before and after a pandemic. The service quality contains 5 dimensions including Tangibles (physical evidence), Reliability (reliability), Responsiveness (responsiveness), assurance (Assurance), and Empathy (empathy). The conclusion from this research is that the dimensions of tangibles, responsiveness, assurance, and empathy have met the expectations of guests so that guests can be said to be satisfied. However, the reliability of the front office cannot be said to be satisfactory because the accuracy in housekeeping provides rooms so that it occurs in the lobby which causes not keeping a distance.
Analisis Karakteristik Wisatawan Lokal Pantai Mliwis, Kabupaten Kebumen Dheanita Sekarini Octanisa; Andrea Basworo Palestho
Nawasena: Jurnal Ilmiah Pariwisata Vol. 2 No. 2 (2023): Agustus : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v2i2.843

Abstract

This research was conducted at Mliwis Beach, Ambal, Kebumen Regency with 100 respondents local tourists. The purpose of this study is to test the characteristics of local tourists by using 6 characteristic categories namely gender, age, education, occupation, mode of transportation and information sources and then the data is processed using SPSS Version 26. The results of this study are the characteristics of tourists with gender categories dominated by female tourists by 58% with the majority of tourists aged 20-30 years at 47%, having a high school education level of 62%, having a private employee job by 38%, using private vehicles such as two- or four-wheeled vehicles to reach tourist destinations by 73% and getting information from close friends before 50%. The results of the research can contribute to strategy of tourism promotion by knowing the needs of tourists.
ANALISIS MINAT KUNJUNGAN KEMBALI TAMU SANGKAN RESORT AQUA PARK PADA AKHIR PANDEMI COVID-19 Yulius, Kevin Gustian; Ferdela Fernandez; Yosep Dudedes Timba
Nawasena: Jurnal Ilmiah Pariwisata Vol. 2 No. 2 (2023): Agustus : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v2i2.844

Abstract

This study aims to analyze the factors that influence revisit intention to Sangkan Resort Aqua Park at the end of the COVID-19 pandemic. This research is an explanatory research with quantitative data collected through questionnaires. Results of the validity and reliability tests show that the research instrument is valid and reliable. The results of data analysis show that only the fulfillment variable has a significant influence on the guest's revisit intention. Physical environment, social environment, and price variables do not have a significant effect partially, but simultaneously these four variables have a significant influence on the guest's revisit intention. The coefficient of determination shows that the independent variable can only explain about 24.4% of the variation in intention to return. These findings can provide insight for the hospitality industry at Sangkan Resort Aqua Park to improve service quality and competitiveness. Hotel managers can focus more on meeting guest needs to increase interest in return visits. In addition, this research also contributes to scientific knowledge in the hotel and tourism industry. The results of this research can be used as a reference for developing tourism policies at the regional and national levels and helping local economic growth after the pandemic ends.
ANALISIS PENGEMBANGAN PARIWISATA PENDUKUNG KAWASAN ARJUNO AGROTECHNOPARK KABUPATEN PASURUAN Dzulkifli, Muhammad; Ahmad Zaki Fadlur Rohman; Damayanti , Ratnaningsih; Samsudin, Asep
Nawasena: Jurnal Ilmiah Pariwisata Vol. 2 No. 2 (2023): Agustus : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v2i2.847

Abstract

The Bromo-Tengger-Semeru Destination is a tourist destination managed by the Government through the Bromo-Tengger-Semeru National Park Office (TN-BTS), so to increase regional income and economic growth for the people of Pasuruan Regency, the Pasuruan Regency Government must develop TN-BTS supporting destinations in the sub-districts around the TN-BTS. One of the potential tourist attractions supporting the Bromo Tengger Semeru Area is the Arjuno Agrotechnopark Area which will be developed in Purwosari District and Purwodadi District. This analysis provides an overview of potential; problem; impact analysis from the socio-cultural, legal, environmental, and economic perspectives; area management plans with integrated routes, integrated tourism plans and tourism development strategies. The research in this activity is of an applied research nature, namely with the desire to answer or find solutions to solving problems related to policies so that the resulting solutions can be implemented as a basis for making policies for making the Master Plan for the Development of the Arjuno Agrotechnopark Tourism Area in Pasuruan Regency. Data collection was carried out by: a) desk study, b) field observations, c) documentation, and d) interviews. The results of the analysis state that there are two tourist routes that can be integrated into various tour packages according to the direction of entry of tourists from various cities in Java. The impacts that can arise from tourism activities in this area are in the form of social, cultural, economic and environmental impacts. Development is carried out with a 5-year medium-term strategy with four programs
Pengaruh Fasilitas Terhadap Keputusan Tamu Menginap Di Parkside Nuansa Maninjau Resort Suci Andriani Putri; Yuliana Yuliana
Nawasena: Jurnal Ilmiah Pariwisata Vol. 2 No. 2 (2023): Agustus : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v2i2.857

Abstract

This research is motivated by the discovery of problems, namely unstable room sales, there are still many guests who do not recommend hotels, many guests cancel room reservations, it is still difficult to get information about hotels and supporting facilities such as inadequate wifi. The purpose of this study was to analyze the effect of facilities on guest decisions to stay at Parkside Nuansa Maninjau Resort. The type of research is quantitative with a causal associative approach involving two variables. The population in this study were guests who had stayed and who were staying at Parkside Nuansa Maninjau Resort. The sample in this study were 298 respondents using purposive sampling technique. The type of data used in this study is primary data collected through distributing questionnaires. The results showed that the hotel facilities were in a fairly good category with a percentage (41%) in the range 29.35-<36.5. The decision of guests to stay is in a fairly good category with a percentage (39.93%) in the range 37.05-<46.65. The results of simple linear regression analysis show an R square value of 0.540, meaning that the effect of hotel facilities on guest decisions staying overnight is 54%. The regression coefficient results show 0.751 with a sig value. 0,000 < 0,05. This means that every increase of 1 unit of facilities will increase 0.751 units of guest decisions to stay.
Digitalisasi Wisata Pantai Ekasoghi Sumenep Melalui Media Sosial Syamsul Arifin; Evi Dwi Hastri; Pathorrahman Pathorrahman; Wilda Rasaili
Nawasena: Jurnal Ilmiah Pariwisata Vol. 2 No. 1 (2023): April : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v2i1.889

Abstract

Social media has a big role in promoting ekasoghi beach tourism. Promotion through social media tiktok, Instagram and Facebook is a strategy carried out by Ekasoghi beach tourism managers in an effort to increase of the visitors. Open access to information is expected to provide information to potential tourists to obtain accurate information according to the information needed. In addition, the presentation of information through social media is able to persuade visitors so that in the next process it encourages them to visit Ekasoghi beach tourist destinations. This study uses a qualitative approach to the method of collecting observational data. The research results show that 1) many destinations have become viral or known to the wider community because the destinations difused on social media, 2) Tiktok is used to share cinematic videos and Ekasoghi beach vlog videos, 3) Instagram is used to disseminate various facilities on Ekasoghi Beach, 4) Facebook is used as a marketing medium to a wide audience to promote various Ekasoghi beach tourism products.
Pengaruh Beban Kerja dan Kompensasi terhadap Kepuasan Kerja Karyawan di Ocean Beach Hotel Oxta Afriyanti; Youmil Abrian
Nawasena: Jurnal Ilmiah Pariwisata Vol. 2 No. 3 (2023): Desember : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v2i3.1007

Abstract

This study aims to investigate the impact of workload and compensation on employee job satisfaction within Ocean Beach Hotel Padang. The research employs a quantitative approach, specifically a causal associative design, utilizing survey methods. The study's focus group consists of the employees working at Ocean Beach Hotel Padang. The primary data collection methods comprise literature reviews and the distribution of questionnaires among the selected research participants. The findings of this research indicate that, contrary to expectations, workload does not exert a significant influence on employee job satisfaction at Ocean Beach Hotel Padang. However, it was found that compensation does have a positive and substantial impact on employee job satisfaction within the same hotel. Interestingly, the study also uncovers that both compensation and workload indirectly contribute to enhancing employee job satisfaction at Ocean Beach Hotel Padang.
Pengaruh Beban Kerja Terhadap Kinerja Karyawan Di Hotel Plataran Bromo Rara Ayu Khotimah; Yuliana Yuliana
Nawasena: Jurnal Ilmiah Pariwisata Vol. 2 No. 3 (2023): Desember : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v2i3.1008

Abstract

The inspiration for this study arises from various challenges, including a workload that sometimes feels overwhelming, frequent breakdowns in communication during task handling, and employees having to adapt to consecutive shifts. The primary aim of this research is to assess the impact of workload on the performance of Plataran Bromo Hotel employees. Employing a quantitative approach with a causal associative method, the study utilizes both primary and secondary data. The participants consist of the workforce at Plataran Bromo Hotel, and data collection involves a validated survey with a Likert scale. The gathered information undergoes analysis using SPSS 27.00. The findings reveal that the workload is categorized as "quite good" (32.2%), while Employee Performance falls under the "good" category (60%). The research indicates a significant correlation between Workload and Employee Performance, with an R-squared value of 0.172, demonstrating significance at 0.000 < 0.05. This implies that 0.828 is influenced by other contributing factors. Additionally, a regression coefficient of 0.618, significant at 0.000 < 0.05, suggests that a one-unit increase in Workload corresponds to a 0.618-unit increase in Employee Performance. Consequently, Workload exhibits a positive and noteworthy impact on Employee Performance.
Pengaruh Kualitas Pelayanan Terhadap Keputusan Berkunjung Kembali di Restoran Mega Wisata Bonjol Yudha Fatmiruftian Syahril; Feri Ferdian
Nawasena: Jurnal Ilmiah Pariwisata Vol. 2 No. 3 (2023): Desember : Nawasena: Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian Dan Pengabdian Masyarakat STIEPARI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/nawasena.v2i3.1009

Abstract

This research was motivated by the discovery of problems related to service quality and the decision to revisit the Mega Wisata Bonjol Restaurant. The aim of this research is to analyze how much influence service quality has on the decision to revisit Mega Wisata Bonjol. This research includes quantitative descriptive research with causal associative methods used. This research variable includes indicators of service quality as independent variables which include reliability, responsiveness, assurance, empathy, and tangibles. Meanwhile, the dependent variable is the decision to visit again which includes interest in visiting again, reference for visiting and preference for visiting. Obtaining primary and secondary data using data collection techniques through field observations, questionnaires and literature studies. The population in this study were customers of Mega Wisata Bonjol Restaurant with a sample of 228 people. The data collection technique in this research uses a purposive sampling technique, namely data collection is carried out by distributing questionnaires to customers and then processed using SPSS version 20.00. The results are stated that the overall service quality is included in the good category on a scale of 5 with an average value of 3. 8. The overall decision to revisit is included in the very good category on a scale of 5 with an average value of 4.7. With a regression coefficient of 0.157 with a sig value. 0.02 < 0.05. This means that for every 1 unit increase in service quality, the decision to return to visit will increase by 0.157 units. Furthermore, an R square value of 0.336 was obtained, meaning that the influence of variable (X) on variable (Y) was 33.6%. Meanwhile, 66.4% was influenced by other factors.

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