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lilis wahyuni
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japabis@stia-lk-dumai.ac.id
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Jurnal Administrasi Publik dan Bisnis (JaPaBis)
Published by Sekolah Tinggi Ilmu Administrasi Lancang Kuning Dumai
ISSN : 25410989     EISSN : 26566095     DOI : https://doi.org/10.36917/japabis.v4i2.49
Core Subject : Science, Social,
Decision Sciences, Operations Research & Management Social Sciences
Ruang Lingkup (FOCUS AND SCOPE) 1. ADMINISTRASI PUBLIK 2. ADMINISTRASI BISNIS 3. SOSIAL DAN BUDAYA 4. TENKNOLOGI DAN INFORMASI 5. MANAJEMEN 6. BAHASA INGGRIS
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 94 Documents
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Implementasi Program Pembinaan Anak Terlantar (Studi Kasus Pada Dinas Sosial Kota Dumai) Fitra Hadi Khaz; Erinaldi; Wafa Adila; refdi; Dede Mirza
Jurnal Administrasi Publik dan Bisnis Vol 5 No 2 (2023): September
Publisher : LPPM STIA Lancang Kuning Dumai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36917/japabis.v5i2.96

Abstract

Anak terlantar identik dengan kemiskinan sehingga peningkatan jumlah penduduk dapat menjadi indikator peningkatan keluarga miskin. Oleh karena itu, anak terlantar adalah anak-anak yang rentan atau anak-anak yang membutuhkan perlindungan khusus. Tujuan penelitian ini adalah untuk mengetahui bentuk program pembinaan anak terlantar pada Dinas Sosial Kota Dumai dan untuk mengetahui implementasi program pembinaan dan perlindungan anak terlantar pada Dinas Sosial Kota Dumai. Penelitian ini merupakan penelitian deskriptif dengan pendekatan kualitatif. Metode pengumpulan data yang digunakan dalam penelitian ini adalah wawancara dan dokumentasi. Hasil penelitian menunjukkan bahwa: 1) Dalam indikator komunikasi sudah cukup optimal, hal ini terlihat dari dinas sosial melakukan komunikasi by phone ke nomor dinas sosial 0853-1190-4545 yang akan dilayani selama jam kerja atau dengan mendatangi langsung ke kantor Dinas Sosial. 2) Dalam indikator sumber daya juga belum optimal. Hal tersebut dapat dilihat dari kurangnya staf ahli yang dimiliki serta tidak tersedianya tempat penampungan khusus anak terlantar yang dimiliki oleh Dinas Sosial Kota Dumai. 3) Dalam indikator disposisi sudah berjalan cukup optimal, hal ini dapat dilihat dari adanya keseriusan para petugas untuk melakukan pendampingan dan pengawasan 4) Dalam indikator struktur birokrasi sudah cukup optimal, hal ini dapat dilihat dari adanya SOP yang jelas dalam penanganan masalahnya Kesimpulan dari penelitian ini adalah Implementasi Program Pembinaan Anak Terlantar di Dinas Sosial Kota Dumai sudah cukup optimal. Hanya saja dalam indikator sumber daya harap diperhatikan kembali dan menjadi tolak ukur Dinas Sosial Kota Dumai dalam perekrutan tenaga kerja serta menyediakan fasilitas untuk menunjang pemberdayaan anak terlantar.
Analisis Kualitas Pelayanan Dalam Pengurusan Buku Pelaut Pada Kantor Kesyahbandaran Dan Otoritas Pelabuhan Kelas I Dumai Arfadila Melani; Dila Erlianti; Lilis Wahyuni
Jurnal Administrasi Publik dan Bisnis Vol 5 No 2 (2023): September
Publisher : LPPM STIA Lancang Kuning Dumai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36917/japabis.v5i2.100

Abstract

Keberhasilan pelayanan di suatu organisasi dalam mencapai tujuannya dapat dilihat dari kualitas pelayanan yang diberikan. Kualitas pelayanan merupakan tindakan seseorang atau organisasi yang bertujuan untuk memberikan kepuasan kepada penerima layanan. Melalui observasi yang dilakukan, penulis menemukan beberapa gejala masalah yaitu : 1) Masih kurangnya respon pegawai dalam memberikan tanggapan saat proses pelayanan kepada pengguna jasa dalam pengurusan buku pelaut pada Kantor Kesyahbandaran dan Otoritas Kelas I Dumai, 2) Masih kurangnya fasilitas dan akses rumah sakit yang disediakan dalam pengurusan buku pelaut pada Kantor Kesyahbandaran dan Otoritas Pelabuhan Kelas I Dumai. Berdasarkan dari gejala permasalahan,maka dapat dirumuskan bahwa permasalahan yang ada dalam penelitian ini yaitu Bagaimana Kualitas Pelayanan Dalam Pengurusan Buku Pelaut Pada Kantor Kesyahbandaran dan Otoritas Pelabuhan Kelas I Dumai?Adapun tujuan dalam penelitian ini adalah untuk mengetahui kualitas pelayanan dalam pengurusan buku pelaut pada Kantor Kesyahbandaran dan Otoritas Pelabuhan Kelas I Dumai. Teori yang digunakan adalah teori menurut Zeithaml-Parasuraman-Berry yaitu tangible (berwujud), reliability (kehandalan), responsiveness (respon/tanggap), assurance (jaminan) dan emphaty (empati). Populasi pada penelitian ini adalah pengguna jasa dan pegawai pada Kantor Kesyahbandaran dan Otoritas Pelabuhan Kelas I Dumai. Untuk teknik pengambilan sampel pegawai menggunakan metode sensus sampling dan purposive sampling sedangkan untuk pengguna jasa menggunakan accidental sampling. Jenis data pada penelitian ini yaitu data primer dan data sekunder, dengan teknik pengumpulan data menggunakan kuesioner, observasi dan wawancara. Sedangkan analisa data dilakukan dengan analisis statistik deskriptif. Teknik pengukuran rating scale. Hasil penelitian pada analisis kualitas pelayanan dalam pengurusan buku pelaut pada Kantor Kesyahbandaran dan Otoritas Pelabuhan Kelas I Dumai dapat dikategorikan Baik dengan jumlah skor sebanyak 4020 dan memiliki frekuensi sebesar 56%.
Strategi Penanggulangan Banjir Oleh Dinas Pekerjaan Umum Dan Penataan Ruang (PUPR) Di Kota Pekanbaru: Dalam Tinjauan Analisis SWOT Sonia, Novi; Ummul Fithriyyah, Mustiqowati
Jurnal Administrasi Publik dan Bisnis Vol 5 No 2 (2023): September
Publisher : LPPM STIA Lancang Kuning Dumai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36917/japabis.v5i2.101

Abstract

This study aims to analyze the flood prevention strategy by the Public Works and Spatial Planning (PUPR) Office in Pekanbaru City. The type of research used is descriptive qualitative with analytical techniques. The theory used to achieve the desired target is Rangkuti's theory of SWOT analysis which is to determine strengths, weaknesses, opportunities and threats in looking at internal and external factors in flood control and then create a SWOT matrix based on the results of internal environmental analysis (IFAS) and external environmental analysis (EFAS) so that it can determine the best strategy in the flood management process in Pekanbaru city. From the results of the internal environment analysis (IFAS), the strengths of the strategic factors obtained a total score of -0.62 and their weaknesses with a total score of -0.3. And the results of the analysis of the external environment (EFAS) the opportunity factor obtained a score of -1.14 and a threat with a total score of -0.6. The analysis on the SWOT diagram illustrates that the flood management strategy by the public works and spatial planning department in Pekanbaru City is in the implementation of a weak but very good strategy. This was obtained based on the results of the SWOT analysis diagram coordinates where the X value (-0.3) and Y value (-0.6).
Evaluation Of The Child-Friendly City (Kla) Program Jesika Puteri; Muhalida Zia Ibhar
Jurnal Administrasi Publik dan Bisnis Vol 5 No 2 (2023): September
Publisher : LPPM STIA Lancang Kuning Dumai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36917/japabis.v5i2.102

Abstract

The Child-Friendness City Program in Bengkalis Regency has been evaluated using William N. Dunn's 6 criteria: effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy. This evaluation includes policy goals and objectives, financial capabilities and Human Resources (HR), children's safety and needs, distribution of activities, policies, and decrees, and implementation of policy products. This program has two inhibiting factors: community participation and facilities. Children in Law no. 23 of 2002 concerning Child Protection was defined as someone not yet 18. Bengkalis Regency implements the Child-Friendly City program and has met several indicators to obtain this title. However, there were still cases of children conflicting with the law even though this program has been implemented. This evaluation aims to resolve these cases.
Analisis Kebijakan Keselamatan Pasien di Instalasi Rawat Inap Rumah Sakit Umum Daerah Arifin Achmad Provinsi Riau: Kebijakan Keselamatan Pasien fristasya, andra; Handoko, Bobi; Firdaus, Muhammad; Mutiara, Sherly
Jurnal Administrasi Publik dan Bisnis Vol 6 No 1 (2024): Maret
Publisher : LPPM STIA Lancang Kuning Dumai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36917/japabis.v6i1.105

Abstract

This study aims to find out about Patient Safety Policy Analysis at the inpatient insrallation at the Arifin Achmad Regional General Hospital, Riau Province. This type of research in qualitative with an analytic descriptive approach. This research was conducted on 9 February - 30 June 2023 at Arifin Achmad Hospital, Riau Province. There are 5 informants in this study and this research uses the Content Analysis model.
Pengaruh Komitmen Afektif Terhadap Organizational Citizenship Behavior Pada Pekerja Milenial Di Indonesia Muchtadin
Jurnal Administrasi Publik dan Bisnis Vol 6 No 1 (2024): Maret
Publisher : LPPM STIA Lancang Kuning Dumai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36917/japabis.v6i1.107

Abstract

Organizational Citizenship Behavior (OCB) plays an important role in increasing the effectiveness of organizations that employ millennial workers. This research aims to determine the influence of affective commitment on aspects of organizational citizenship behavior such as altruism, conscientiousness, sportsmanship, courtesy and civic virtue. The respondents were 100 millennial workers in Indonesia who were taken using convenience sampling. The method for analyzing data was carried out using PLS SEM. The research results found that affective commitment had a positive effect on all dimensions of OCB such as altruism, prudence, sportsmanship, courtesy and civic virtue. Future research can limit workers of a certain gender, using the mediation of knowledge sharing and the moderation of emotional intelligence on the relationship between affective commitment and OCB in millennial workers. This research contributes to increasing OCB dimensions through affective commitment in millennial generation workers.
Pengaruh Pemanfaatan Teknologi Dalam Pelayanan Publik Perangkat Desa Kalukuang Kecamatan Galesong Kabupaten Takalar Adhimsyah, Raizal; Said, Akbar
Jurnal Administrasi Publik dan Bisnis Vol 6 No 1 (2024): Maret
Publisher : LPPM STIA Lancang Kuning Dumai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36917/japabis.v6i1.114

Abstract

This research aims to re-examine the contribution of the use of technology in public service services in Kalukuang village, Galesong sub-district, Takalar district. The research used is quantitative research with an associative approach. Data collection used primary data obtained from village officials by distributing questionnaires and sampling using saturated samples with a sample size of 32 respondents. Data was collected using research instruments in the form of questions which were measured using a Likert scale. Data analysis was carried out using multiple linear regression analysis. The research results show that the use of technology has a positive and significant influence in improving public services for village officials.
Analisis Disiplin Kerja Pegawai Negeri Sipil Pada Kantor Kecamatan Nusaniwe Kota Ambon Sakir, Ahmad Rosandi
Jurnal Administrasi Publik dan Bisnis Vol 6 No 1 (2024): Maret
Publisher : LPPM STIA Lancang Kuning Dumai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36917/japabis.v6i1.117

Abstract

The ability of employees at the Subdistrict Office of Nusaniwe, Ambon City, to comply with duties and avoid prohibitions is by the provisions of Government Regulation Number 53 of 2010 concerning the Discipline of Civil Servants. These duties include aspects such as attendance and adherence to working hours, achieving work targets as specified, and providing the best possible service to the community by applicable Service Standards. The applicable prohibitions cover aspects such as receiving gifts or rewards from various parties that may be related to work or positions, as well as restraining or obstructing those being served, potentially causing losses to the parties involved. Furthermore, disciplinary action involves determining the level and type of disciplinary action commensurate with the violations committed by employees.
Securing the North Natuna Sea: Indonesia's Defense Diplomacy Strategy Sarjito, Aris
Jurnal Administrasi Publik dan Bisnis Vol 6 No 1 (2024): Maret
Publisher : LPPM STIA Lancang Kuning Dumai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36917/japabis.v6i1.129

Abstract

ABSTRACT This research delves into the Evolution of Indonesia's Defense Diplomacy Strategy in the North Natuna Sea, employing Historical Institutionalism to analyze the historical trajectory. The study also adopts a Neorealist Perspective to assess the Current State of Defense Cooperation and Alliances in the region, shedding light on geopolitical dynamics. A Legal Positivist Perspective evaluates Adherence to International Maritime Laws and Defense Diplomacy. Additionally, Cultural Diplomacy, Soft Power, and their influence on Indonesia's Defense Diplomacy in the North Natuna Sea are examined, emphasizing implications for Perception and Support. Qualitative research methods, including document analysis and expert interviews, guide the investigation. Findings reveal a nuanced historical development, realist power dynamics, legal frameworks, and the crucial role of cultural diplomacy. The research underscores the need for a comprehensive and adaptive defense diplomacy strategy to secure the North Natuna Sea. KEYWORDS: Defense Diplomacy, International Maritime Laws, North Natuna Sea, Soft Power
Kualitas Pelayanan Dalam Pembuatan E-KTP Di Kecamatan Coblong Kota Bandung: service quality in making E-KTPs in Coblong district Bandung city Agustina, Reza; Fadlika, Rizka; Rifki Zein Al birri, Agustina
Jurnal Administrasi Publik dan Bisnis Vol 6 No 1 (2024): Maret
Publisher : LPPM STIA Lancang Kuning Dumai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36917/japabis.v6i1.132

Abstract

Improving decision making is just one way to improve service quality; Another is to help officers become better at providing different resources to service management through structured training at different levels. Merely exploiting indications that are intrinsic to the consumer of a service, pleasure with the service as such, is not sufficient to evaluate the efficiency of a public service. Using a number of service quality characteristics, including assurance, direct evidence, empathy, responsiveness, dependability, and communication, this study assesses the quality of E-KTP manufacturing services offered by governments in various regions of Indonesia. Furthermore, this investigation was carried out to identify variables that limit service quality, as evidenced by infrastructure and facilities, service protocols, and personnel competency.

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