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Journal Research of Social Science, Economics, and Management

jrssem
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Published by CV. Publikasi Indonesia

ISSN : 28076494 EISSN : 28076311 DOI : 10.36418

Core Subject : Social,

Environmental Science

The Journal Research of Social Science, Economics, and Management is a double-blind peer-reviewed academic journal and has open access to social and scientific fields. The journal is published monthly once by CV. Publikasi Indonesia. The Journal Research of Social Science, Economics, and Management provides a means for sustained discussion of relevant issues that fall within the focus and scopes of the journal which can be examined empirically. The journal publishes research articles covering all aspects of including social science, economics, management, law, and education.

Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)

Articles 1,333 Documents

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The Effectiveness of Public Service Quality on the Organization's Commitment to the Tanjungpinang SAR Office Ilmi, Zainal; Hidayat, Rahmat; Septiawan, Armauliza
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1202

This study aims to analyze the effect of public service quality effectiveness on organizational commitment among SAR personnel at the Tanjungpinang SAR Office. Service quality is measured using Kotler’s four service characteristics: intangibility, inseparability, variability, and perishability. The study is motivated by the decline in the Public Satisfaction Index (IKM) in 2023 and the low competency score of SAR personnel, with 67.57% falling below the required professional competency standard. This condition indicates potential challenges to organizational commitment, which may reduce the effectiveness of SAR operations. A quantitative approach was employed, involving 93 respondents, with data collected through questionnaires and analyzed using multiple linear regression. The findings reveal that all four dimensions of service quality significantly influence organizational commitment, both partially and simultaneously. Intangibility and inseparability provide the strongest contribution, while variability and perishability influence commitment through individual skills in delivering optimal service and implementing SAR personnel service SOPs supported by teamwork. These findings highlight that improving service quality in the SAR sector must be accompanied by strengthening human resource competencies to enhance organizational commitment. This study offers practical implications for policymakers in designing strategies to improve public services and develop human resources in SAR institutions, as well as contributing empirical insights to public service quality studies in emergency response organizations.

Impact of Performance-Based Capitation Policy on Referral Health Services for Diabetes Mellitus Participants in the National Health Insurance Program Pratama, Febriansyah Budi
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1204

The increase in the number of patients with Diabetes Mellitus, including the burden of service costs, encourages the implementation of policies to carry out secondary prevention at the primary health level, including implementing the Performance-Based Capitation (KBK) policy. This study aims to evaluate the KBK policy implemented in the National Health Insurance (JKN) program on health services for Diabetes Mellitus patients at Referral Health Facilities, using the Regression Discontinuity in Time (RDIT) method on BPJS Kesehatan Sample Data from 2015 to 2020. It was found that the implementation of the policy was not accompanied by a decrease in the level of health service visits at FKRTL, which was expected to occur after the implementation of KBK. These findings align with the results of qualitative deepening through in-depth interviews, where there are obstacles in the implementation of KBK in First-Level Health Facilities (FKTP), especially in encouraging the improvement of Diabetes Mellitus services. Improvements in KBK policies are needed both in determining indicators, targets, and other supporting policies in achieving FKTP performance to encourage improvement in the output of Diabetes Mellitus health services at FKTP.

The Effect of Leadership, Motivation, and Work Environment on Employee Performance at Bank Mandiri Smart Branch Duri Sudirman Agustina, Wenny; Liswandi, Liswandi; Mujtahid, Iqbal Miftakhul
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1166

Bank Mandiri is the bank that receives the most customer complaints. Customer complaints reflect the suboptimal performance of employees in providing services, whether through digital channels or offline services at branch offices. This study aims to examine the influence of leadership style, motivation, and work environment on the performance of employees at Bank Mandiri Smart Branch Duri Sudirman. The research is quantitative descriptive in nature. Data collection techniques include questionnaires, observation, and documentation. The sample consisted of 119 bank employees. Data analysis was conducted using multiple regression. The results of the study indicate that motivation and work environment have a positive and significant effect on the performance of employees at Bank Mandiri Smart Branch Duri Sudirman, whereas leadership style does not have a positive and significant effect on employee performance at the branch.

Optimizing Collaborative Quality Improvement Strategies to Decrease Neonatal Asphyxia Incidence: A Scoping Review Syabrullah, Andreas; Mawarti, Herin; Hasyim, Masruroh
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1168

Neonatal asphyxia remains a leading cause of neonatal mortality, particularly in low- and middle-income countries (LMICs). Quality Improvement Collaboratives (QICs) have emerged as a structured approach to bridge the gap between evidence-based interventions and clinical practice in neonatal care. This scoping review aimed to systematically map the characteristics, core components, and reported outcomes of QIC frameworks implemented to reduce the incidence of neonatal asphyxia. The review was conducted following the Arksey and O’Malley framework and PRISMA-ScR guidelines. A systematic search of seven electronic databases (2016–2025) identified seven eligible studies. Data on QIC components, implementation strategies, and outcomes were extracted and synthesized. The findings indicate that QICs, often incorporating Plan-Do-Study-Act cycles, mentorship, and audit-feedback, were implemented across various LMICs. Core components included interprofessional collaboration, protocol standardization, and real-time data monitoring. Enabling factors such as leadership engagement and effective communication enhanced adherence to care protocols, while workforce shortages and inadequate infrastructure posed barriers. The reviewed studies consistently reported improvements in clinical practices and reductions in neonatal asphyxia or related mortality. QICs are effective in improving neonatal outcomes through structured, team-oriented approaches. For long-term sustainability, they must be integrated into broader health system strengthening initiatives, addressing systemic barriers and securing institutional support.

Optimizing a Local Resource-Based Business Model for the Gadod Weaving Industry: Increasing Brand Awareness and Customer Engagement Umam, Muhammad Khoirul; Askarno, Askarno; Rochmansyah, Bagaskara Nur
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1176

The Gadod Weaving Industry in Majalengka, a cultural heritage of high value, faces challenges due to low brand awareness and customer engagement caused by a traditional business model that has not undergone digital transformation. This research aims to optimize a business model based on local resources through collaboration between culture and digital technology to increase brand awareness and customer engagement. This study uses a descriptive qualitative approach with a case study on Gadod Weaving artisans in Nunuk Baru Village. The research findings present a business model design for Tenun Gadod based on local resources, emphasizing community collaboration, cultural storytelling, and digital marketing. The digital campaign "Gadod Weaving for the World" showed significant improvements: content reach exceeded 32,000 impressions with 65.2% new audience, an interaction rate of 1.83% (exceeding the national average), a +211% increase in website active users, and a +306% increase in online interaction activity. The main outcomes of this research include the BMC-VPC business model, branding strategy, training for local content creators, and digital collaboration with regional media. The implementation of the R.A.I.S.E method has proven effective in integrating research, business strategy, and culture-based digital promotion. The research results demonstrate that cultural storytelling and cross-sector collaboration can increase the economic value and image of Tenun Gadod as a highly competitive local product. This strategy has the potential to be replicated in other traditional weaving industries, supporting cultural preservation while strengthening the creative economy in the region.

The Role of Hexagon Fraud in Detecting the Occurrence of Restatements by Moderating Audit Quality (Empirical Study on the Healthcare Sector Listed on the Indonesia Stock Exchange for the Period 2020 - 2022) Fauzia, Rizka; Rani, Puspita
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1177

This study aims to analyze the effects of pressure, opportunity, rationalization, capability, arrogance dan collusion on restatement with audit quality as the moderating variable. The study was conducted on healthcare sector companies listed on the Indonesian Stock Exchange in 2020-2022. The sample was selected using purposive sampling, and the data that passed the selection process consisted of 13 companies. The results show that pressure, opportunity, rationalization, capability, arrogance dan collusion have no significant effects on restatement. Additionally, audit quality as the moderating variable can not moderate pressure, opportunity, rationalization, capability, arrogance dan collusion in relation to restatement.

Qur'an Studies and Islamic Education A Critical Pedagogic Perspective: An Analysis of Contemporary Interpretation Hasby, Guntur
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1178

This article explores the conceptual relationship between Islamic education and critical pedagogy, two intellectual traditions that share the same emancipatory mission: to liberate human beings from ignorance, oppression, and moral alienation. Drawing upon a literature-based analysis of the works of Paulo Freire, Farid Esack, Fazlur Rahman, and Syed Muhammad Naquib al-Attas, this study reveals that both traditions converge in a Islamic education–critical paradigm a framework of education that integrates spiritual consciousness, moral responsibility, and social justice. The study argues that critical pedagogy enriches the practical dimension of Islamic education by emphasizing dialogical learning, participatory reflection, and critical awareness, while Islamic epistemology provides a theological foundation for ethics, purpose, and transcendence within educational practice. In this synthesis, education becomes not merely a transfer of knowledge, but a praxis of liberation that combines ‘ilm (knowledge), ‘amal (action), and ‘adl (justice) under the unity of tawhid. Ultimately, this research concludes that Islamic education grounded in critical pedagogy can cultivate learners who are both spiritually conscious and socially transformative individuals who seek the divine through justice and the human through faith.

Analysis of Digital Service Business Development at Pln Using Swot Analysis and Business Model Canvas (BMC) (Case Study of PT PLN (Persero) UIW Nusa Tenggara Timur) Vitaloka, Ni Wayan Asri; Sutjipto , Mohammad Riza
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1183

PLN’s digital transformation has advanced significantly through the implementation of digital services as a one-stop platform aimed at improving customer satisfaction and increasing company revenue. These services offer various conveniences, including bill payments, electricity token purchases, product requests, and access to a marketplace. Understanding PLN’s digital service business model is essential to support business development and service enhancement. This study analyzes PLN Mobile’s business model across customer segments based on tariff classifications using SWOT analysis and the Business Model Canvas (BMC). Additionally, external business factors are examined through PESTEL and Porter’s Five Forces frameworks to identify opportunities and threats. The research adopts a qualitative and descriptive approach, utilizing both primary and secondary data. Primary data are collected through in-depth interviews with internal and external PLN sources, while secondary data include the number of users, token purchases, complaint transactions, and PLN product requests obtained from PLN UIW NTT’s internal reports. The findings reveal that PLN’s digital services strengthen customer engagement and operational efficiency but also face challenges from technological, regulatory, and competitive dynamics. The analysis identifies 18 new strategic recommendations within a revised BMC framework, focusing on expanding customer segments, diversifying revenue streams, supporting green energy initiatives, and optimizing digital infrastructure and resources. These strategies are expected to enhance PLN’s digital service performance, improve customer experience, and contribute to sustainable growth in the national electricity sector.

Analysis of Development Program Strategy, In-Class Training, and Employee Family Day on Employee Turnover at PT. Astra Motor Salim, Benediktus Suryawan
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1185

High employee turnover rates pose a serious challenge for companies in maintaining organizational stability and productivity. This study aims to analyze the influence of employee development strategies through development programs, in-class training, and employee family day programs on employee turnover rates at PT. Astra Motor. The research method used a quantitative approach by distributing questionnaires to several respondents who are permanent employees of PT. Astra Motor. The data obtained were analyzed using multiple linear regression to determine the relationship and influence of each variable. The results show that all three strategies have a significant influence on reducing turnover, both partially and simultaneously. Development programs contribute to building employee loyalty through increased competency and clear career paths. In-class training plays a role in increasing self-confidence and technical skills, while employee family day strengthens the emotional bond between employees, their families, and the company. This study recommends that management continue to strengthen these strategies as part of a holistic approach to human resource management.

The Influence of Horizontal Communication, Upward Communication, and Downward Communication on Generation Z Employee Performance at PT Bank Mandiri Tegal Area Idris, Fahmi Yulian
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1186

This study aims to analyze the effect of three forms of organizational communication—horizontal communication, upward communication, and downward communication—on employee performance at PT Bank Mandiri Area Tegal. This research stems from the importance of communication effectiveness in banking organizations that are hierarchical and complex, where internal communication barriers often negatively impact employee performance. The novelty of this research lies in its approach, which simultaneously examines the three directions of communication within one integrative model—a perspective that has not been comprehensively studied in the Indonesian banking sector. The method used is a quantitative approach with an explanatory research type and census technique, sampling the entire employee population of 30 people. Data were collected through questionnaires and analyzed using multiple linear regression. The results showed that the three independent variables had a positive and significant influence on employee performance. Horizontal communication contributed 27.6%, upward communication 27.9%, and downward communication 27.3% to performance improvement. This finding confirms that effective two-way and lateral communication is essential to driving productivity, engagement, and collaboration in the work environment.

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Zidnal Falah

Contact Email jurnalcomserva@gmail.com

Phone +6285322218207

Journal Mail Official muhammadzidnal31@gmail.com

Editorial Address Jl. Ki Ageng Tapa (Perumahan Pondok Mutiara Gegunungan Blok F9) RT 3, RW Gegunungan, Sumber, Kab. Cirebon, Jawa Barat.

Location Kab. cirebon, Jawa barat INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Zidnal Falah

Contact Email
jurnalcomserva@gmail.com

Phone
+6285322218207

Journal Mail Official
muhammadzidnal31@gmail.com

Editorial Address
Jl. Ki Ageng Tapa (Perumahan Pondok Mutiara Gegunungan Blok F9) RT 3, RW Gegunungan, Sumber, Kab. Cirebon, Jawa Barat.

Location
Kab. cirebon,

Jawa barat

INDONESIA