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Ika Fathin Resti Martanti
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Sekolah Tinggi Teknologi Kedirgantaraan Jl. Parangtritis No.KM.4,5, Druwo, Bangunharjo, Kec. Sewon, Bantul, Daerah Istimewa Yogyakarta 55143
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Jurnal Ground Handling Dirgantara
Published by Sekolah Tinggi Teknologi Kedirgantaraan
ISSN : 24601594     EISSN : 29626625     DOI : -
Core Subject : Economy, Science, Education, Engineering,
Aerospace Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Transportation Other
Jurnal Ground Handling Dirgantara ini diterbitkan untuk mengembangkan kajian dibidang kedirgantaraan khususnya untuk pelayanan dari staff ground di bandara, maupun bidang lain seperti kepariwisataan dan public relation. Jurnal Ground Handling Dirgantara mempublikasikan artikel-artikel kajian teoritis maupun empiris yang berkaitan dengan masalah-masalah yang berhubungan dengan segala pelayanan ground staff di bandara maupun bidang lain seperti kepariwisataan, dan public relation.
Arjuna Subject : Umum - Umum
Articles 131 Documents
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Analisis Peran Petugas Aviation Secusity dalam Pemeriksaan Barang Bawaan Penumpang di Screening Check-Point Bandar Udara Internasional Soemarmo Boyolali Krisnanda, Manggala Yudha Febby; Tamara, Amelia Puspa
Ground Handling Dirgantara Vol 7 No 2 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i2.1563

Abstract

This study aims to understand the role of the AVSEC unit in handling and inspecting passenger baggage that could potentially endanger flights and to identify the obstacles faced by AVSEC officers in carrying out their duties of inspecting dangerous baggage at the SCP of Adi Soemarmo International Airport, Boyolali. The research method used was a descriptive qualitative approach. Data collection was conducted through direct observation, in-depth interviews with informants from the AVSEC unit, and documentation studies, including standard operating procedures. Triangulation techniques were used to verify the validity of the data by comparing information from observations, interviews, and documentation. Results indicate that the AVSEC unit at Adi Soemarmo International Airport carries out a strategic role that includes preventive functions (preventing the entry of prohibited items), detection and identification using X-ray equipment and WTMD, enforcement of regulations in accordance with ICAO Annex 17, and providing humane service to passengers. AVSEC officers face various complex obstacles, including limited technology and equipment, limited human resources, psychological stress, high workloads, lack of structured and regular training, procedural and regulatory constraints resulting from regulatory changes without adequate socialization, and limited effective communication with passengers. It was concluded that the overall role of AVSEC at Adi Soemarmo International Airport is strategic in ensuring aviation security, but faces significant challenges in terms of technology, human resources, psychology, and procedures. Improving officer competency, modernizing equipment, and refining procedures and communications are crucial to strengthening the airport security system.
Analysis of the Implementation of Collaboration between PT. Gapura Angkasa and PT. IAS Support for the Adequacy of BCT (Baggage Cart) at Soekarno Hatta Airport, Tangerang - Banten Gunardi, Gunardi; Dewantari, Aditya; Parman, Setyamartana
Ground Handling Dirgantara Vol 7 No 2 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i2.1830

Abstract

The availability of baggage carts (BCT) is a vital element in supporting passenger baggage and cargo services at Soekarno-Hatta International Airport. This study aims to analyze the implementation of the cooperation between PT Gapura Angkasa and PT IAS Support in fulfilling the requirement of 100 baggage cart units, as well as its impact on the adequacy of baggage carts for airport operational activities. A qualitative descriptive research method was employed, with data collected through observation, interviews, and document analysis. The findings indicate that the cooperation between the two companies has generally been effective in addressing the previous shortage of baggage carts by increasing the number of available units. This improvement has contributed to smoother ground handling operations and enhanced passenger baggage and cargo services. However, the study also identifies challenges in the distribution and deployment of baggage carts within the airport area. These challenges primarily stem from the lengthy bureaucratic procedures and strict regulations imposed by Angkasa Pura Indonesia regarding the entry of new assets into the airport, which delay the operational use of the carts despite the completion of the procurement process. Overall, the cooperation has played a significant role in fulfilling operational needs, although regulatory constraints remain a key obstacle to optimal implementation.
Perancangan Prototype Sistem Layanan Digital bagi Pengguna Jasa Bandara Sultan Thaha Jambi SAPII pii; Nanik Rianadita Sari
Ground Handling Dirgantara Vol 7 No 2 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i2.1852

Abstract

The development of information technology in the era of Industry 4.0 has encouraged digital transformation in airport service management, particularly in passenger assistance services. Airports are required to provide fast, efficient, and integrated services to improve passenger convenience and satisfaction. However, passenger assistance services at Sultan Thaha Jambi Airport are still predominantly conducted manually, causing delays, limited coordination among service officers, and inefficiencies in service delivery. This study aims to design a prototype of a digital service system for passenger assistance at Sultan Thaha Jambi Airport. The proposed system, named “My Help”, is designed to facilitate digital-based assistance requests such as wheelchair services, baggage assistance, special passenger handling, and information services. The research uses a Research and Development (R&D) approach with the prototype method, consisting of requirement analysis, system design, prototype development, and user evaluation. Data were collected through interviews, observations, and documentation involving airport officers and service users. Data analysis was conducted using a descriptive qualitative approach based on user feedback regarding system usability, interface design, and functional suitability. The results show that the designed prototype is capable of providing an initial digital service model that simplifies the process of requesting assistance and improves coordination between passengers and service officers. The “My Help” prototype can serve as a conceptual foundation for the future development of a fully implemented web-based digital service system to enhance passenger assistance services at regional airports, particularly at Sultan Thaha Jambi Airport.
Pengaruh Kualitas Pelayanan Petugas Aviation Security terhadap Kepuasan Penumpang di Bandar Udara Sultan Muhammad Salahuddin Bima Dafiah; Widagdo, Djoko
Ground Handling Dirgantara Vol 7 No 2 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i2.1559

Abstract

This study used a quantitative method with an inferential statistical approach. The instrument used in this study was a questionnaire, which was previously tested for validity through validity and reliability tests. The sample size was determined using the Slovin technique. The number of respondents was set at 100 respondents at Sultan Muhammad Salahuddin Airport, Bima. The analysis used to answer the research questions was simple linear regression analysis with the assistance of SPSS software. The results of this study indicate that aviation security officer service quality (AVSEC) influences passenger satisfaction at Sultan Muhammad Salahuddin Airport, Bima. This is evidenced by the results of the hypothesis test, where the significance value was 0.000 < 0.05 (α), with the calculated T-value > T-table (12.759 > 1.984). Furthermore, the results of this study also indicate that the influence of AVSEC officer service quality contributed 62.4% to passenger satisfaction at Sultan Muhammad Salahuddin Bima Airport. This is indicated by the coefficient of determination (R Square) of 0.624.
Pengaruh LRT Bandara terhadap Kepuasan Penumpang di Bandar Udara Palembang Finu Rhamadan Saputra; Elnia Frisnawati
Ground Handling Dirgantara Vol 8 No 1 (2026): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v8i1.1571

Abstract

This study aims to examine the influence of the Light Rail Transit (LRT) Airport facilities at Sultan Mahmud Badaruddin II Airport on passenger satisfaction in Palembang. The Airport LRT, as an innovative mass transportation mode, plays a vital role in supporting passenger mobility and comfort in accessing the airport. The research employs a quantitative approach with data collected through questionnaires distributed to 100 LRT Airport users from August to September 2024. The validity and reliability of the instrument were tested using Pearson product-moment correlation and Cronbach’s alpha, which indicated valid and reliable results. Data analysis was performed using simple linear regression and other statistical tests to test the hypothesis on the effect of LRT facilities on passenger satisfaction. Findings reveal that LRT facilities, including condition, completeness, as well as interior and exterior design, significantly affect passenger satisfaction, with a coefficient of determination (R²) of 95.4%. Additionally, the majority of respondents were under 30 years old with a higher proportion of women, indicating a very good satisfaction level. The study concludes that improving the quality of LRT Airport facilities directly enhances user satisfaction with air transportation services in Palembang. These findings provide strategic recommendations for management to improve LRT infrastructure for optimal service delivery
Pengaruh Keterlambatan Bagasi terhadap Kepuasan Penumpang Maskapai Batik Air di Bandar Udara Internasional Halim Perdanakusuma Muhammad Dzaki Prayoga; Nur Makkie Perdana Kusuma
Ground Handling Dirgantara Vol 8 No 1 (2026): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v8i1.1989

Abstract

In aviation, Baggage delays caused by conveyor belt failures are one of the problems that may affect passenger satisfaction in air transportation services. This study aims to analyze the effect of baggage delays caused by conveyor belt failures on the satisfaction of Batik Air passengers at Halim Perdanakusuma International Airport, Jakarta. This study employed a quantitative approach using a survey method through questionnaires distributed to 100 respondents who experienced baggage delays due to conveyor belt failures. The sampling technique used was non-probability sampling with a purposive sampling method. The data were analyzed using simple linear regression, partial t-test, and coefficient of determination (R²). The results showed that baggage delays have a significant effect on passenger satisfaction with a significance value of 0.045 (< 0.05). The regression equation obtained was Y = 21.435 − 0.169X, indicating that the higher the baggage delay, the lower the passenger satisfaction. The coefficient of determination (R²) value of 0.548 indicates that baggage delays affect passenger satisfaction by 54.8%, while the remaining 45.2% is influenced by other factors outside this study. Therefore, baggage delays caused by conveyor belt failures have a significant effect on the satisfaction of Batik Air passengers at Halim Perdanakusuma International Airport, Jakarta.
The Role of Training and Professional Attitude in Building a Safety Culture in Aircraft Maintenance Dinda Octavia Risdayanti; Setyamartana Parman
Ground Handling Dirgantara Vol 8 No 1 (2026): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v8i1.1930

Abstract

Aviation safety is a fundamental aspect of the aerospace industry, particularly in aircraft maintenance activities, which are highly complex and risky. Various studies show that maintenance failures are not only caused by technical factors, but are also significantly influenced by human factors. This study aims to analyze the role of Human Factors training and the professional attitudes of technicians in fostering a safety culture in the aircraft maintenance environment. The method used is a literature study by analyzing relevant scientific publications from 1990 to 2026. The results of the study show that Human Factors training contributes to increasing risk awareness, communication quality, and the decision-making abilities of technicians. In addition, professional attitudes play an important role in encouraging procedural compliance and safe work behavior. The integration of continuous training and professionalism coaching has been proven to strengthen the safety culture of aircraft maintenance organizations in a sustainable manner.
Analisis Kelelahan Kerja dan Faktor-Faktor Penyebabnya pada Karyawan di PT Monang Sianipar Abadi (MSA Kargo) Jakarta Maulana Ramdana; Awan
Ground Handling Dirgantara Vol 8 No 1 (2026): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v8i1.2009

Abstract

This study aims to analyze the level of work fatigue experienced by employees in the Export-Import Operational Division at PT MSA Kargo and to identify the factors influencing it, including workload, shift work system, working hours, time pressure, and workplace environmental conditions. This study employed a descriptive qualitative approach to gain an in-depth understanding of the phenomenon of work fatigue among employees in the Export-Import Operational Division at PT MSA Kargo. Data were collected through direct observation, in-depth interviews, and documentation studies. The data were analyzed to describe the employees' working conditions, experiences, and the factors contributing to work fatigue based on actual workplace situations. The results indicate that the level of work fatigue among employees in the Export-Import Operational Division at PT MSA Kargo is relatively high, particularly during periods of intensive operational activities. The fatigue experienced includes both physical and mental aspects, characterized by complaints of physical weakness, muscle pain, headaches, and decreased work concentration. The primary factors contributing to work fatigue include excessive workload, working hours exceeding the normal schedule, and frequent overtime, all of which reduce employees' opportunities for adequate rest and recovery.
Analisis Pengaruh Pelayanan Fasilitas Informasi dan Toilet terhadap Kenyamanan Penumpang di Bandar Udara Adi Soemarmo Boyolali Efedran Syach Purnama Bintang; Sri Sutarwati
Ground Handling Dirgantara Vol 8 No 1 (2026): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v18i1.2012

Abstract

Adi Soemarmo Boyolali Airport, as the main gateway of the Solo Raya region, is required to provide adequate service facilities to support passenger comfort. However, issues were identified regarding suboptimal navigation (signage) facilities and the deactivation of toilets on the second floor of the departure area. This study aims to analyze the partial and simultaneous effects of information facility services (X1) and toilet facilities (X2) on passenger comfort (Y) at Adi Soemarmo Boyolali Airport, as well as to determine the magnitude of contribution of both variables. This study employed a quantitative method with data collected through questionnaires distributed to 100 respondents. The questionnaires were validated for reliability prior to distribution. Sampling was conducted using a purposive sampling technique, targeting passengers aged over 17 years who had used toilet facilities in the departure area at least once. Data were analyzed using multiple linear regression, including partial tests (t-test), simultaneous tests (F-test), and the coefficient of determination (R²). The results show that: (1) information facility services have a significant partial effect on passenger comfort (sig. < 0.001); (2) toilet facilities have a significant partial effect on passenger comfort (sig. 0.002); (3) both variables simultaneously have a significant effect on passenger comfort (sig. < 0.001); and (4) the coefficient of determination is 64.7%, indicating that information facility services and toilet facilities together influence passenger comfort by 64.7%, while the remaining 35.3% is influenced by other variables outside this study.
Pengaruh Pelayanan Staf Lost and Found PT Gapura Angkasa terhadap Citra Maskapai Garuda Indonesia di Bandar Udara Internasional Jendral Ahmad Yani Semarang Muhammad Rafli Harsya Ramadhan; Septiyani Putri Astutik
Ground Handling Dirgantara Vol 8 No 1 (2026): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v8i1.2018

Abstract

The competitive aviation industry demands full attention to service quality, including baggage delay, which is crucial for image building. This study aims to analyze the influence of PT Gapura Angkasa's Lost and Found service unit on Garuda Indonesia's image at General Ahmad Yani Airport in Semarang. This study draws on the SERVQUAL service quality theory and the concept of corporate image. The study used a quantitative approach with a survey design. Data were collected through questionnaires from 65 passengers selected using purposive sampling. Data were then tested for validity, reliability, and classical assumptions, and analyzed using simple linear regression. The results showed a positive and significant effect, with a regression equation of Y = 3.741 + 0.720X and a contribution of 78.6%. It was concluded that, despite being managed by a third party, passengers still perceive this service as the airline's responsibility, making improving its quality an effective strategy for maintaining a positive image.

Page 13 of 14 | Total Record : 131

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