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Ika Fathin Resti Martanti
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Sekolah Tinggi Teknologi Kedirgantaraan Jl. Parangtritis No.KM.4,5, Druwo, Bangunharjo, Kec. Sewon, Bantul, Daerah Istimewa Yogyakarta 55143
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Jurnal Ground Handling Dirgantara
Published by Sekolah Tinggi Teknologi Kedirgantaraan
ISSN : 24601594     EISSN : 29626625     DOI : -
Core Subject : Economy, Science, Education, Engineering,
Aerospace Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Transportation Other
Jurnal Ground Handling Dirgantara ini diterbitkan untuk mengembangkan kajian dibidang kedirgantaraan khususnya untuk pelayanan dari staff ground di bandara, maupun bidang lain seperti kepariwisataan dan public relation. Jurnal Ground Handling Dirgantara mempublikasikan artikel-artikel kajian teoritis maupun empiris yang berkaitan dengan masalah-masalah yang berhubungan dengan segala pelayanan ground staff di bandara maupun bidang lain seperti kepariwisataan, dan public relation.
Arjuna Subject : Umum - Umum
Articles 122 Documents
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Pengaruh Fokus Kerja Petugas Boarding Gate PT Gapura Angkasa terhadap Efektivitas Pelayanan Penumpang Maskapai Citilink di Yogyakarta International Airport Fani, Silvi Indria; Ginusti, Gallis Nawang
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1445

Abstract

The difficulty of boarding gate officers in maintaining work focus has the potential to reduce the effectiveness of services to passengers during the boarding process. Therefore, this study aims to analyze the effect of the work focus of boarding gate officers on the effectiveness of Citilink Airline passenger services at Yogyakarta International Airport. This research uses quantitative methods with data collection through questionnaires. Involving all boarding gate officers of PT Gapura Angkasa at Yogyakarta International Airport, totaling 40 people. The data was then analyzed using simple linear regression method, T test, determination test (R2), and descriptive statistical test. The results of this study indicate that the results of simple linear regression indicate that the work focus of boarding gate officers affects the effectiveness of passenger services as evidenced by the results of the T test which shows a significance value of (0.000 <0.050). The magnitude of the influence of the work focus of boarding gate officers on the effectiveness of passenger service is 80% while the remaining 20% is influenced by other variables or factors not used in this study. The descriptive statistical test results show that the mean value of each indicator is at a high level with a low standard deviation, indicating a consistent officer work focus and contributing positively to the effectiveness of passenger service. In other words, it is concluded that increasing the work focus of boarding gate officers is very influential in increasing the effectiveness of passenger services in the boarding area.
Pengaruh Pelayanan Keamanan dan Jaminan Keselamatan Penerbangan terhadap Kepuasan Penumpang di Bandar Udara Mopah Merauke Klara, Ferse Liana; Rezty Fauziah Novianty Z
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1375

Abstract

Security and safety assurance services are crucial aspects in the aviation world that have a direct impact on passenger satisfaction at airports. This study aims to examine the effect of flight security and safety assurance services on passenger satisfaction at Mopah Merauke Airport. This study uses a quantitative approach by distributing questionnaires to 100 respondents as research samples. The population in this study were passengers at Mopah Merauke Airport. There are three variables in this study, namely security services (X1), safety assurance (X2), and passenger satisfaction (Y). The research instruments were analyzed using validity and reliability tests. Respondent data were processed using the classical assumption test, while the research hypothesis was tested using multiple linear regression analysis, partial test (t test), model feasibility test (F test), and coefficient of determination test (R²). The results of data processing and testing of the three variables showed that security services had a positive effect of 0.142 on passenger satisfaction. The results of the t-test of the Security Service variable (X1) show a t-value of 2.126, which means that the calculated t> t table (2.126> 1.985) with a significance level of 0.036 <0.05. This shows that there is an influence of the Security Service variable (X1) on Passenger Satisfaction (Y). Safety assurance also has a positive influence of 0.599 on passenger satisfaction. The results of the t-test of the Safety Assurance variable (X2) show a t-value of 5.848, which means that the calculated t> t table (5.848> 1.985) with a significance level of 0.000 <0.05. This shows that there is an influence of the Safety Assurance variable (X2) on Passenger Satisfaction (Y). The results of the determination coefficient test show an R value of 0.643 with an R-square calculation result of 0.413. This means that the Security Service (X1) and Safety Assurance (X2) variables are able to influence Passenger Satisfaction (Y) of passengers at Mopah Merauke Airport by 41.3%.
Kajian Pengawasan Unit Apron Movement Control terhadap Pemenuhan Standar Operasional Prosedur pada Area Apron di Bandar Udara Kalimarau Berau Setiawan, Dodi; Sundoro; Dwi Lestary
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1495

Abstract

This research evaluates how effectively the Apron Movement Control (AMC) Unit oversees adherence to Standard Operating Procedures (SOP) regarding ground handling operations and the use of Ground Support Equipment (GSE) at Kalimarau Airport. The study stems from frequent violations occurring in the apron area, which pose potential threats to aviation safety, with the goal of strengthening safety culture in airside operations. Using a qualitative method, data were obtained through field observations, comprehensive interviews, and document analysis. The study focused on identifying recurring violations and assessing the current supervision system, with PR 21 Year 2023 serving as the primary guideline. Findings reveal that AMC's oversight is still lacking, as shown by common breaches such as GSE operating over speed limits, parking equipment outside designated zones, unauthorized aircraft run-up activities, and failure to wear personal protective equipment (PPE). To overcome these problems, the study proposes improved surveillance using CCTV and GPS tracking, ongoing personnel training, and the implementation of a structured reward and sanction system to promote SOP adherence within the apron environment.
Kajian Ketepatan Waktu Pelayanan pada Area Check-In Counter Terminal Domestik di Bandar Udara Internasional I Gusti Ngurah Rai Bali Prasetya, Yudha Adi; Amir, Elfi; Purwaningtyas, Dian Anggraini
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1529

Abstract

Check-in service is the initial stage of passenger departure that plays a critical role in the smooth operation of airport terminals. This study aims to assess the timeliness of passenger service at the check-in counter area of the Domestic Terminal at I Gusti Ngurah Rai International Airport, Bali, and to evaluate whether the service provided meets the standards set by the Indonesian Ministry of Transportation Regulation No. PM 30 of 2021, which states a maximum service time of 2 minutes and 30 seconds per passenger. This research employs a descriptive quantitative method through direct observation of 120 passengers across eight domestic airlines. The results show that the average check-in service time is 161.48 seconds, with a standard deviation of 51.5 seconds, indicating that the service exceeds the stipulated time standard. Contributing factors include an insufficient number of active counters, limited staff, and suboptimal utilization of self check-in technology. The study recommends the implementation of self baggage drop facilities to enhance service efficiency and reduce queuing times. Successful implementation of this technology requires passenger education, user-friendly machine interfaces, and the presence of assisting personnel to ensure smooth operations.
Analisis Closed Circuit Television (CCTV) Berbasis IOT dalam Mendukung Keselamatan Penerbangan di Unit Apron Movement Control (AMC) di Bandar Udara Internasional Komodo Anggaraini Putri, Emy; Hilal, Raden Fatchul
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1407

Abstract

This study aims to analyze the role of Closed Circuit Television (CCTV) based on the Internet of Things (IoT) in supporting flight safety at the Apron Movement Control (AMC) unit of Komodo International Airport, Labuan Bajo. This research also identifies the common obstacles encountered in implementing IoT-based CCTV systems for monitoring and aviation safety. The research uses a qualitative approach with data collected through interviews, observation, and documentation. Three informants from the AMC unit, including the Head, Junior Staff, and Officer, provided the data. The results show that IoT-based CCTV plays a crucial role in enhancing real-time surveillance, detecting operational violations, and improving response time to incidents in the apron area. This technology enables broader monitoring coverage, including hard-to-reach areas. However, some challenges still exist, such as limited camera coverage, blind spots, equipment malfunctions, and poor image quality during nighttime or adverse weather. These issues can be addressed by adding more CCTV units, conducting regular maintenance, upgrading camera quality, and providing ongoing training for personnel. It is recommended that airport management immediately improve the IoT-based CCTV system by increasing camera installations in uncovered areas, strengthening the network system, and utilizing cloud storage to support digital data processing. These improvements can enhance monitoring effectiveness and readiness for potential risks in the apron area, thereby optimizing aviation safety.
Pengaruh Ketepatan Waktu Penerbangan (On Time Performance) terhadap Kepuasan Penumpang Maskapai Malaysia Airlines di Bandar Udara Internasional Juanda Surabaya Khairunnisa, Nadilla; Ginusti, Gallis Nawang
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1456

Abstract

ABSTRACT Flight punctuality is an important indicator in assessing the quality of an airline’s service. Flight punctuality reflects operational efficiency and has a direct impact on passenger satisfaction levels. This study aims to determine how much influence flight punctuality has on passenger satisfaction of Malaysia Airlines at Juanda International Airport Surabaya. This study uses a quantitative method approach. Data collection techniques are carried out by distributing questionnaires to a number of respondents selected using random sampling techniques. The data collected were analyzed using simple linear regression, partial test (t) and coefficient of determination. Based on the results of the partial test (t), the calculated t value > t table is 11,166 > 1,984 so that H0 is rejected and Ha is accepted. This shows that there is a significant influence between flight punctuality (X) and passenger satisfaction (Y). in addition, the results of the determination coefficient test show an R square (R2) value of 0,560, which means that flight punctuality has a 56.0% effect on passenger satisfaction, while the remaining 44.0% is influenced by other factors outside flight punctuality. Keywords: Flight punctuality, Passenger satisfaction, Malaysia Airlines
Studi Pemahaman Penumpang terhadap Barang Terlarang (Prohibited Items) di BLU UPBU Kelas I Utama Juwata Tarakan Atmaja, Fikriansyah Cakra; Sundoro; Lestary, Dwi
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v18i1.1498

Abstract

This study aims to evaluate the level of passenger understanding regarding prohibited items in air travel and to assess the effectiveness of information dissemination efforts at BLU UPBU Kelas I Utama Juwata Tarakan Airport. A qualitative descriptive method was applied through observations, structured interviews with aviation security personnel and passengers, surveys using questionnaires distributed to 50 respondents, and documentation analysis from logbooks at Passenger Security Check Points (PSCP). The findings reveal that only 22% of passengers correctly understand regulations regarding prohibited items, while 44% were unsure, and 34% lacked knowledge. In particular, misunderstandings were significant regarding the carriage of lighters and sharp objects, which are consistently the top three confiscated items during security checks. Furthermore, 76% of respondents stated that they find it difficult to access safety-related information at the airport. Current communication methods, such as videotrons, posters, and social media, have not been fully optimized for delivering essential safety messages. The study highlights the need for improved educational strategies using visual aids, digital platforms, and direct communication by airport personnel. These findings underline the importance of more inclusive, accessible, and proactive safety campaigns to increase compliance and ensure safer airport operations.
Strategi Pemasaran Bandar Udara Internasional Jawa Barat Kertajati Aly, Said; Melly Anne Dharasta, You She
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1511

Abstract

West Java Kertajati International Airport (BIJB) is a strategic infrastructure that plays an important role in supporting connectivity and regional economic growth. However, the airport faces challenges in the form of passenger occupancy rates that are still below the target and intense competition with other airports in West Java. This study aims to analyze the internal and external factors that influence BIJB's marketing strategy using the marketing mix (4P) approach and formulate a marketing strategy based on SWOT analysis. The research method used a descriptive qualitative approach with data collection techniques through in-depth interviews with PT BIJB's marketing team, field observations, and document analysis. The data was then evaluated using the IFAS-EFAS matrix to identify strategic factors, Cartesian diagram to map the company's position, and SWOT matrix to formulate strategy recommendations. Based on the results of the IFAS and EFAS matrix calculations, it can be seen that the difference between strengths and weaknesses (0.50) and opportunities and threats (0.51). The results show that Kertajati West Java International Airport is in quadrant 1, so the strategy that can be used by Kertajati West Java International Airport based on SWOT analysis is the SO strategy, namely the domestic airplane travel fare subsidy program and establishing partnerships with travel agencies to attract tourists.
Pengaruh Aksesibilitas menuju Bandar Udara Internasional Kertajati Jawa Barat terhadap Minat Pengguna Jasa Marcelina, Riska; Fauziah, Rezty
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1433

Abstract

The world of aviation is currently developing very rapidly, each company and airport has its own services that are always being improved in order to achieve customer satisfaction of airport services. Kertajati International Airport, West Java was built with great hopes to become a modern air transportation center that not only serves local needs, but also becomes the main gateway for West Java to the international arena. With its significant area and facilities designed according to international standards, BIJB is expected to become one of the airports in Indonesia. This study uses a quantitative descriptive method, data collection techniques in the form of questionnaires. This study took samples in the form of passengers who used flight services at Kertajati International Airport, West Java, the number of questionnaires distributed to 100 respondents. The data analysis techniques used are instrument testing, hypothesis testing and simple linear regression analysis using the SPSS (Statistical Product and Service Solution) application. The results of the study are concluded to answer the formulation of the problem, that: 1. t count is greater than t table, namely 6.434> 1.660551 and the significance value obtained is 0.000<0.05, it can be concluded that H1 is accepted, meaning that there is an influence of the accessibility variable to Kertajati International Airport, West Java, on the variable of interest of service users. 2. The results of the determination coefficient hypothesis test obtained a value of 0.297. This proves that accessibility to the interest of service users is 29.7% and the remaining 70.3% is influenced by other factors that are not included in this study.
Analisis Penggunaan Konsumsi Bahan Bakar (Fuel Consumption) terhadap Variable Taxi Time (Taxiway) Pesawat di Bandara Internasional Juanda Surabaya Mahmudah, Siti Hidayatul; Tamara, Amelia Puspa
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1441

Abstract

Aircraft movement is divided into 2 parts, namely land side and air side movements. Activities in the airside area of Juanda International Airport Surabaya have quite dense traffic both in the morning, afternoon, or evening. Aircraft operational activities on land, especially during the taxiing phase, are one of the factors that contribute to the course of flights that require significant fuel. This study aims to analyze the effect of fuel consumption on the variable taxi time of aircraft at Juanda International Airport Surabaya. The main focus of this study is to identify the extent to which the taxiing process affects the amount of fuel consumed by the A320 aircraft before taking off. This study uses a descriptive quantitative approach with observation methods and secondary data collection on 79 aircraft of various types, namely Airbus A320, Boeing 737-900 (B739), Airbus A330-900 (A339), and Airbus A320neo (A20N) operating at Juanda International Airport Surabaya. The data collected includes taxiing duration and estimated fuel consumption during the process. The analysis was conducted to determine the correlation between taxiing duration and the amount of fuel used, as well as to identify other factors that affect the efficiency of movement on the taxiway. The results of this analysis indicate that there is a positive relationship between taxiing time and fuel consumption, where the longer the aircraft performs the taxiing process in the taxiway area, the greater the fuel consumed. These results indicate the importance of optimizing aircraft movement management on the ground, both in terms of taxiway lane arrangements and aircraft departure and arrival scheduling, in order to reduce excessive fuel use.

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