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Ika Fathin Resti Martanti
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Sekolah Tinggi Teknologi Kedirgantaraan Jl. Parangtritis No.KM.4,5, Druwo, Bangunharjo, Kec. Sewon, Bantul, Daerah Istimewa Yogyakarta 55143
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Jurnal Ground Handling Dirgantara
Published by Sekolah Tinggi Teknologi Kedirgantaraan
ISSN : 24601594     EISSN : 29626625     DOI : -
Core Subject : Economy, Science, Education, Engineering,
Aerospace Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Transportation Other
Jurnal Ground Handling Dirgantara ini diterbitkan untuk mengembangkan kajian dibidang kedirgantaraan khususnya untuk pelayanan dari staff ground di bandara, maupun bidang lain seperti kepariwisataan dan public relation. Jurnal Ground Handling Dirgantara mempublikasikan artikel-artikel kajian teoritis maupun empiris yang berkaitan dengan masalah-masalah yang berhubungan dengan segala pelayanan ground staff di bandara maupun bidang lain seperti kepariwisataan, dan public relation.
Arjuna Subject : Umum - Umum
Articles 123 Documents
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Analisis Manajemen Fasilitas Conveyor Belt untuk Meningkatkan Efisiensi Alur Bagasi di Terminal Kedatangan Juwata Tarakan Simbolon, Rayhan Grasias Moliendo; Ubaedillah, Ubaedillah; Praptiningsih, Nunuk
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1505

Abstract

This study aims to analyze the facility management of conveyor belts and identify the obstacles affecting baggage flow efficiency at the Arrival Terminal of Juwata Tarakan Airport. A descriptive qualitative method was employed through field observation, interviews with key airport units (TIS, ME, and Ground Handling), and documentation from logbooks and visual records. The findings indicate that issues such as malfunctioning sensors, misaligned conveyor joints, and the absence of protective padding lead to inefficiencies in baggage flow. These problems are closely related to the lack of implementation of key facility management principles, such as preventive maintenance, standard inspections, and inter-unit coordination. This research highlights the importance of managerial improvements, including the development of SOPs, regular evaluations, and adherence to ICAO standards and PM 36 of 2021 regulations. Strategic recommendations are proposed to enhance baggage system performance and service quality.
Analisis Kesiapan Keamanan Area Staff Security Check Point (SSCP) di Bandar Udara Adi Soemarmo - Boyolali Juliansyah, Dio Dzaky; Wahyudono, Wahyudono; Adriansyah, Feri
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1525

Abstract

This study analyzes the readiness of the Staff Security Check Point (SSCP) at Adi Soemarmo Airport – Boyolali in ensuring aviation security. Using a descriptive qualitative method with a gap analysis approach, the research compares the actual conditions with regulatory standards regarding facility readiness, personnel availability, and SOP implementation. Data were collected through observation, interviews, and documentation during On the Job Training (OJT). The findings reveal several discrepancies, including inadequate lighting, lack of signboards, absence of X-ray equipment, insufficient personnel, and suboptimal SOP enforcement. These issues hinder the effectiveness of the current security operations. The study proposes short-term improvements such as lighting and signage enhancements, and long-term solutions including reactivation of the main SSCP and personnel additions. Stronger supervision is also recommended to ensure SOP compliance. These measures aim to align SSCP operations with national aviation security standards and minimize unlawful interference risks.
Kesiapan Operasional Bandar Udara Adi Soemarmo Boyolali pada Periode Natal dan Tahun Baru 2026 Khotimah, Apriani Kusnul; Wahyudono, Wahyudono; Adriansyah, Feri
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1526

Abstract

The modern aviation industry is the backbone of global mobility, yet it faces significant challenges from passenger surges, particularly during peak periods such as Christmas and New Year. This study aims to analyze the operational readiness of Adi Soemarmo Airport in Boyolali for the 2025 Christmas and 2026 New Year period. The research focuses on identifying strategies and implementing readiness in the areas of Human Resources (HR), Standard Operating Procedures (SOPs), and Infrastructure and Facilities, based on projected passenger growth and aircraft movements. This study uses a qualitative approach, collecting data through in-depth interviews with the Airport Operations Control Head (AOCH) and Apron Movement Control (AMC) Supervisor, direct field observations, and documenting Adi Soemarmo Airport's operational plans. The research results show that Adi Soemarmo Airport has made various proactive preparations for the 2025/2026 Christmas and New Year holidays. In terms of human resources, readiness is demonstrated by the optimization of shift schedules, the addition of BKO personnel, and refresher training. In terms of standard operating procedures (SOPs), the airport has procedures for handling passenger surges and emergency situations, which are continuously evaluated and disseminated. Meanwhile, infrastructure and facility readiness includes optimizing the use of check-in counters, expanding waiting rooms, and managing passenger flow. However, challenges such as passenger discipline in adhering to check-in times and the effectiveness of optimizing facility capacity during peak traffic still require further attention. This study concludes that Adi Soemarmo Airport has a strong foundation for preparedness, but continued improvement in implementation details and cross-sector coordination is crucial.
Rancangan Pelaporan Security Check Point Berbasis Digital pada Unit Aviation Security (AVSEC) di BLU UPBU Kelas I Bandar Udara Aji Pangeran Tumenggung Pranoto Samarinda Ramadhani, Alfiyyah Nur; Wahyudono, Wahyudono; Adriansyah, Feri
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1528

Abstract

This study addresses the inefficiencies of manual logbook reporting within the Aviation Security (Avsec) Unit at Aji Pangeran Tumenggung Pranoto Airport, Samarinda, where the existing paper-based system for daily activities, random checks, checklist patrols, and found items is hindering efficiency due to printing requirements, data vulnerability, and limited accessibility. To overcome these challenges, an innovative digital reporting system utilizing Google Spreadsheet has been implemented, allowing all Avsec personnel to input data digitally via Google Forms, with administrative access to the central spreadsheet ensuring data security and organized record-keeping. This digital transformation significantly boosts Avsec performance by streamlining data input, enhancing supervision, and improving the accuracy of activity recording for both administrators and users, thereby aligning with the core purpose of information technology to facilitate tasks and manage data swiftly and accurately for enhanced security and comfort in air travel.
Analisis Fasilitas yang Memberikan Nilai Tambah pada Terminal Keberangkatan terhadap Tingkat Kepuasan Penumpang di Bandar Udara Internasional Sultan Hassanudin Makassar Ariesti, Yudith Delta Cerria; Amir, Elfi; Purwaningtyas, Dian Anggraini
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1530

Abstract

This study analyzes the impact of value-added facilities at the departure terminal on passenger satisfaction at Sultan Hasanuddin International Airport Makassar. The main objective is to measure how much influence these facilities have. Using a quantitative analysis, this study involved 100 passenger respondents. Data were collected through a validated and reliability-tested questionnaire. The t-test results showed a significance value of 0.01 (<0.05), indicating that value-added facilities have a significant impact on passenger satisfaction. The coefficient of determination (R-squared) of 0.503 indicates that 50.3% of passenger satisfaction at Sultan Hasanuddin International Airport Makassar is influenced by value-added facilities at the departure terminal, while 49.7% is influenced by other variables outside the study. The conclusion of this study is that value-added facilities have a positive and significant impact on passenger satisfaction at Sultan Hasanuddin International Airport Makassar.
Analisis Beban Kerja Petugas Information Service di Bandar Udara Internasional Yogyakarta Wardhana, Pramudika Wisnu; Ubaedillah, Ubaedillah; Rosmayanti, Lina
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1540

Abstract

This study aims to analyze the workload of information service officers at Yogyakarta International Airport (YIA) based on the Manual of Standards (MOS). The research is motivated by the observation that only one officer per shift handles all information-related tasks, which contradicts MOS guidelines requiring a minimum of two officers for airports with fewer than 60 daily flights. The method used is a mixed-method approach combining qualitative and quantitative techniques, including NASA-TLX (Task Load Index) to measure mental workload, along with observations, interviews, and document analysis. Results indicate that the average NASA-TLX score exceeds 80, categorizing the workload as high. The study reveals that excessive multitasking leads to a decline in service quality, increased risk of human error, and potential stress-related issues among personnel. Errors in information dissemination were observed, including incorrect boarding announcements caused by overburdened staff. As a solution, the implementation of a Silent Airport system and better digital information infrastructure is proposed to reduce workload and improve service quality. The study emphasizes the urgency of aligning staffing levels with MOS standards to ensure passenger safety, service efficiency, and institutional compliance.
Analisis Alur Pergerakan Baggage Towing Tractor di Area Make Up dan Breakdown Bandar Udara Internasional Kualanamu Deli Serdang Hidayat, Ari Hidayat; Wahyudono; Feri Adriansyah
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1541

Abstract

This study aims to examine the implementation of Standard Operating Procedures, the availability of markings and signs, and the influence of supervision in the operation of Baggage Towing Tractors (BTT) in the Make Up and Breakdown areas of Kualanamu International Airport in Deli Serdang. This study employs a qualitative descriptive approach involving observation and interviews, supported by quantitative data analysis from a questionnaire distributed to 50 respondents. Data analysis was conducted using validity, reliability, normality, linearity, and multiple linear regression tests to assess the impact of supervision and vehicle activity during peak hours on the smooth operation of BTT. The results of the study reveal that effective supervision and operator discipline play a significant role in facilitating the flow of BTT vehicles. Additionally, the lack of clear markings and signs causes irregularities in movement on the ground. Based on these findings, this study recommends enhancing supervision, enforcing SOPs, and installing markings and signs in accordance with applicable safety standards. The implementation of these measures is expected to improve the efficiency of baggage loading and unloading processes as well as operational safety at Kualanamu International Airport, Deli Serdang.
Pengaruh Sistem Informasi Digital Berbasis Website dalam Meningkatkan Pelayanan Publik di BLU UPBU Kelas 1 Kalimarau Fadillah, Faizal Amirudin; Soebagio, Agoes; Sonhaji, Imam
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1550

Abstract

in today's digital era, the role of information technology is crucial in supporting performance and public services, including in the air transportation sector. An airport’s official website serves as a strategic medium for providing accurate, fast, and easily accessible information for service users, particularly passengers. As a primary gateway for public mobility, airports are required to present relevant and up-to-date information.This research aims to: (i) identify the website features used to provide passenger information services at Kalimarau Airport, and (ii) determine what additional features could be incorporated to further develop passenger information services at Kalimarau Airport.This study employs a qualitative descriptive analysis technique, presenting the results systematically to provide a clear overview. Interviews were also conducted with the public relations staff of Kalimarau Airport. The data for this research were collected through observation, interviews, and documentation. The object of this study is the Kalimarau Airport website.The results show that the features currently available on the Kalimarau Airport website do not yet fully meet the information needs expected by passengers. Further development is needed, including the addition of key features such as a lost and found information service, as well as the provision of scannable barcodes to facilitate quick access to various necessary information for users.The conclusion of this research is that the development and addition of features on the Kalimarau Airport website are essential to improving the quality of information services for passengers. Ultimately, this is expected to enhance the overall passenger experience and comfort while at the airport.
Standardisasi Signboard, Rambu, dan Marka Area Jalan Sisi Darat di BLU UPBU Kelas I Aji Pangeran Tumenggung Pranoto - Samarinda Wijaya, Satria Danu; Kardi; Lestary, Dwi
Jurnal Ground Handling Vol 7 No 1 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i1.1547

Abstract

Aji Pangeran Tumenggung Pranoto Airport in Samarinda is a vital infrastructure supporting mobility and the economy in East Kalimantan. However, issues were identified regarding the non-compliance of signboards, traffic signs, and road markings in the landside area with both national and international standards. This study aims to analyze the existing condition of these facilities and assess their conformity with regulations such as the Indonesian National Standard (SNI) and Ministerial Regulations. A descriptive qualitative approach was employed using field observations, interviews, and document analysis. The findings revealed visibility issues at night, signs obstructed by trees, lack of road markings, and inadequate signboards in terminal areas. Recommendations include applying retro-reflective materials to signs, adding and repositioning signs and road markings, and improving information on terminal signboard. This research is expected to contribute to enhancing safety, operational efficiency, and passenger convenience in the landside area of the airport, and serve as a basis for technical policy development.
Pengaruh Pendidikan dan Pengalaman terhadap Pemahaman Penumpang tentang Prosedur Keamanan di Bandar Udara Internasional Sentani Rorong, Keny Imanuel; Fatmayati, Fryda
Ground Handling Dirgantara Vol 7 No 2 (2025): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v7i2.1561

Abstract

Airport security is one of the most crucial components of the aviation industry. For this reason, security screening procedures aim to avoid hazards that could threaten flight safety. However, passengers often experience difficulties in understanding security check procedures which can lead to queues and increased workload for Avsec officers. Passengers' understanding of security procedures is influenced by various factors, including the level of education and experience. This study aims to analyze the effect of education and experience on passengers' understanding of security check procedures at Sentani International Airport. This study uses a quantitative approach with a sample population of 100 respondents from airport passengers who are doing the boarding process. Based on the results of the analysis test, it shows that education and experience have a positive and significant effect on passenger understanding both partially and simultaneously. The results of these findings are expected to provide insight into the importance of education and experience in improving passenger understanding of security check procedures at airports.

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