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Multazam : Jurnal Manajemen Haji dan Umrah
Published by Institut Agama Islam Negeri Metro Lampung
ISSN : 28092430     EISSN : 29619084     DOI : https://doi.org/10.32332/multazam
Core Subject : Religion, Economy, Humanities, Science, Social,
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Multazam Journal of Hajj and Umrah Management is nationally accredited with Print International Standard Serial Number (P-ISSN) 2809-2430 and Electronic International Standard Serial Number (E-ISSN) 2961-9084 published by the Faculty of Economics and Islamic Business IAIN Metro as a vehicle for scientific exploration of Hajj and Umrah Management.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 77 Documents
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IMPROVING HEALTH MANAGEMENT FOR HAJJ AND UMRAH PILGRIMS IN INDONESIA: IMPLEMENTATION OF MINISTER OF RELIGIOUS AFFAIRS DECREE NO. 1456/2022 Mustaqim, Dede Al
Multazam : Jurnal Manajemen Haji dan Umrah Vol. 4 No. 2 (2024): Multazam: Jurnal Manajemen Haji dan Umrah
Publisher : Institut Agama Islam Negeri Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/multazam.v4i2.9362

Abstract

The pilgrimage journey of Hajj and Umrah is a significant moment for Muslims worldwide. However, the complexity and health risks associated with this journey demand adequate protection. Therefore, the Indonesian government through Minister of Religious Affairs Decision Number 1456 of 2022 aims to enhance the health management of Hajj and Umrah pilgrims in the Holy Land. This study aims to determine the implementation of this policy in improving health management for Hajj and Umrah pilgrims in Indonesia. The research utilizes a descriptive-analytical approach. Data were obtained through official government documents and related literature. The results of this study indicate that the implementation of the policy demonstrates that mandating businesses and workers to be registered in the national health insurance program, as well as the registration requirements for prospective Umrah and special Hajj pilgrims, have had a significant impact on improving access to healthcare services for pilgrims. Furthermore, this policy also strengthens the supervision and management of the national health insurance program through the direct involvement of the Director General of Hajj and Umrah Services in guidance and monitoring. Minister of Religious Affairs Decision Number 1456 of 2022 contributes significantly to improving health management for Hajj and Umrah pilgrims in Indonesia. By mandating the registration of active participants in the national health insurance program and enhancing oversight of its implementation, this policy helps ensure that every pilgrim receives adequate health protection during their journey and stay in the Holy Land.
ANALYSIS OF THE LEGAL RELATIONSHIP BETWEEN PROSPECTIVE UMRAH PILGRIMS AND UMRAH TRAVEL IN LANGSA CITY Dayyan, Muhammad; Ari, Teuku; Muzakkir
Multazam : Jurnal Manajemen Haji dan Umrah Vol. 4 No. 2 (2024): Multazam: Jurnal Manajemen Haji dan Umrah
Publisher : Institut Agama Islam Negeri Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/multazam.v4i2.9425

Abstract

The Umrah Travel Business Practice in Indonesia is increasingly developing, promoted by distributing brochures, banners, billboards, and meetings with religious figures to invite the public to become prospective pilgrims. This study aims to analyze the Umrah travel business practice in Langsa City and analyze how the relationship between the travel party and prospective Umrah pilgrims and how the legal impact is. This study contributes to educating the public to avoid fraud and legal protection efforts for prospective Umrah pilgrims. This study was conducted with a qualitative approach that collected data through interviews with the travel party, the Ministry of Religion of Langsa City and Umrah pilgrims, both those who have performed Umrah and those who have not. Secondary data in the form of primary legal materials, government regulations and fatwas related to the Umrah travel business. The results of the study show that the legal relationship between Travel and prospective Umrah pilgrims in Langsa City is formed through down payment or settlement of Umrah costs offered by the travel agency. The legal relationship between the Umrah Travel Organizer and prospective pilgrims is still weak because there is no written agreement. The implications of this legal relationship have the potential for criminal acts if the Umrah Travel Agency intentionally causes the failure of departure, abandonment or failure of the return of Umrah Pilgrims, as regulated in Law Number 8 of 2019 concerning the implementation of the Umrah pilgrimage.
THE SOCIAL STATUS OF HAJJ IN RURAL LAMPUNG Lestari, Amilia; Kamaludin, Mohamad Imam; Wijayanto, Fery
Multazam : Jurnal Manajemen Haji dan Umrah Vol. 4 No. 2 (2024): Multazam: Jurnal Manajemen Haji dan Umrah
Publisher : Institut Agama Islam Negeri Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/multazam.v4i2.9436

Abstract

This study examines the impact of performing the Hajj pilgrimage on an individual's social status in rural Lampung communities. The aim of this research is to analyze how the titles 'Haji' or 'Hajjah' influence social standing, religious leadership roles, and their relation to economic capacity. The research methods used are observation and interviews. The findings show that individuals who have completed the Hajj experience a significant rise in social status. The title "Haji" or "Hajjah" attached to their names adds prestige and respect within the community. Moreover, they are often entrusted with leading religious and social events and assume important roles in local religious leadership. The social status of Hajj is also reflected in changes in clothing style and other physical symbols, indicating a stronger religious commitment. The ability to perform Hajj is often associated with good economic standing, further reinforcing the positive perception of their financial status. Overall, the Hajj not only elevates social status but also fosters an increase in religious education within rural Lampung communities.
HEALTH PROBLEMS OF PROSPECTIVE HAJJ PILGRIMS IN METRO CITY IN 2024 Alifia, Suci; Deswara, Primadatu
Multazam : Jurnal Manajemen Haji dan Umrah Vol. 4 No. 2 (2024): Multazam: Jurnal Manajemen Haji dan Umrah
Publisher : Institut Agama Islam Negeri Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/multazam.v4i2.9744

Abstract

Health during the Hajj pilgrimage is very important. Most Hajj pilgrims in Indonesia have high health risks. The purpose of the Hajj pilgrim health examination is to identify the health risk factors of Hajj pilgrims that can cause health problems while they are worshiping in the holy land. By knowing these health risk factors, control can be carried out from when the Hajj pilgrims are in their homeland until during the Hajj pilgrimage in the holy land. This descriptive study uses observation, interviews, and documentation. The Regulation of the Minister of Health (Permenkes) Number 15 of 2016 regulates the health istithaah of Hajj pilgrims, which is the main requirement for the departure of Hajj pilgrims. High-risk Hajj pilgrims are defined as Hajj pilgrims who have health conditions that epidemiologically have the potential to experience health problems. Anticipation of high-risk prospective hajj pilgrims considers that the health capability (Istithaah) of prospective hajj pilgrims is tightened to reduce the negative impact on pilgrims who are included in the high-risk category. The percentage of prospective hajj pilgrims with heart disease, lungs, mental health, diabetes, and hypertension reaches 67%.
STRATEGI PEMASARAN PRODUK UMRAH PADA TRAVEL SMARTS UMRAH LAMPUNG Syamsiyah, Nur
Multazam : Jurnal Manajemen Haji dan Umrah Vol. 3 No. 1 (2023): Multazam : Jurnal Manajemen Haji dan Umrah
Publisher : Institut Agama Islam Negeri Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/multazam.v3i1.5399

Abstract

This study uses the theory put forward by Kotler and Keller regarding the marketing mix, which is divided into the 7 Ps (product, promotion, price, place, people, process, and physical evidence), to discuss the marketing strategy for Umrah products at Travel Smart Umrah Lampung. This study aims to reveal the marketing strategy used by Travel Smarts Umrah to increase the number of pilgrims. This research is qualitative descriptive research, or field research, which uses primary and secondary data sources. The methods used to collect data are observation, interviews, and documentation. Based on the research conducted, Travel Smarts Umrah Lampung's marketing strategy to increase the number of pilgrims uses two methods: placing advertisements on all social media, going directly to prospective pilgrims, and distributing flyers through official Travel Smarts Umrah partners. In addition, through the ta'lim assembly, partnering with agencies, offering a bailout payment system, and prioritizing services for pilgrims.
ANALISIS MANAJEMEN SUMBER DAYA INSANI PADA KELOMPOK BIMBINGAN IBADAH HAJI DAN UMROH (KBIH) CAHAYA MULTAZAM Cahyana, Dian; Isnaini, Nurul; Maulana, Rizky; Renfiana, Lilis
Multazam : Jurnal Manajemen Haji dan Umrah Vol. 3 No. 1 (2023): Multazam : Jurnal Manajemen Haji dan Umrah
Publisher : Institut Agama Islam Negeri Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/multazam.v3i1.5961

Abstract

Recruitment, selection, training, skills development, and human resource performance appraisal activities are the pillars that form human resource management, which aims to obtain human resources who are experts and competent in their fields. Based on this, the authors conducted research on how human resource management is applied. The research uses qualitative methods with descriptive analysis. Data collection techniques were carried out by conducting interviews and KBIH Cahaya Multazam documentation. The results of the study stated that the recruitment process was carried out by selection. Training and development is carried out by gathering employees and inviting employees to make changes by developing creativity so that employees and KBIH Cahaya Multazam are better and become the congregation's choice. The performance evaluation itself is carried out on the basis and principles of honesty and employee loyalty to KBIH Cahaya Multazam.
MANAJEMEN PELAYANAN HAJI DAN UMRAH KBIH NASRUL UMMAH Rahma, Utari Nur; Sari, Dian Yunita; Afifah, Siti Nur; Sholichah, Falichatus
Multazam : Jurnal Manajemen Haji dan Umrah Vol. 3 No. 1 (2023): Multazam : Jurnal Manajemen Haji dan Umrah
Publisher : Institut Agama Islam Negeri Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/multazam.v3i1.6097

Abstract

As one of the KBIH in Kediri, which has been established for more than 20 years and has served many pilgrims and Umrah pilgrims, KBIH Nasrul Ummah is not without problems in management that must be faced. Departing from these facts, researchers are interested in conducting research that aims to determine the management of Hajj and Umrah services at KBIH Nasrul Ummah. Then from the existing problems the researcher will formulate a solution that is expected to help overcome these problems. This research is qualitative research with data collection techniques in the form of observation, interview and documentation. The results showed that KBIH Nasrul Ummah was one of the KBIHs in Kediri with complete facilities and prioritizing the comfort of the congregation. In addition, the KBIH management is neatly organized and always tries to provide maximum service to the congregation. However, the congregation's training before leaving for the holy land was not equipped with qualified Arabic language training. So the researchers designed Arabic language training for the congregation with the aim of helping the congregation to be more independent and able to add positive value to KBIH Nasrul Ummah.
PERAN MANAJEMEN PENGELOLAAN DOKUMEN PADA PENYELENGGARA UMRAH DI PT. AN NAHL MALANG Febrianti, Trisna Wahyu Endang; Hidayatullah, Syarif; Rachmadian, Aprilia
Multazam : Jurnal Manajemen Haji dan Umrah Vol. 3 No. 1 (2023): Multazam : Jurnal Manajemen Haji dan Umrah
Publisher : Institut Agama Islam Negeri Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/multazam.v3i1.6435

Abstract

Hajj documents are data consisting of the identity of pilgrims used to complement or fulfill the requirements of the pilgrimage. Hajj documents consist of a passport that includes a visa. In addition to passports accompanied by visas used in Saudi Arabia, it is required for regular pilgrims to wear the identity or identity of the pilgrims in the form of an identity bracelet. The type of method in this research is descriptive qualitative research, using management theory. Researchers collected data using interviews, observation and documentation. The results obtained in this study stated that Travel An Nahl Hajj and Umrah used a professional management system according to procedures according to the Decree of the Minister of Religion that had been stipulated. From the results of research using qualitative methods, the results obtained were that the management of Umrah documents was carried out in accordance with the implementation of a management information system with a structured database system, so that data on pilgrims who would, are currently or have already carried out Umrah using the services of PT. An Nahl Malang will be well recorded.
MARKETING STRATEGY IN EFFORTS TO IMPROVE THE QUALITY OF COMPETITIVENESS IN THE TRAVEL BUREAU OF PT. BABUL UMROH MANDIRI WISATA BRANCH BUKITTINGGI Alwi, Hadad; Nurani, Khadijah
Multazam : Jurnal Manajemen Haji dan Umrah Vol. 3 No. 1 (2023): Multazam : Jurnal Manajemen Haji dan Umrah
Publisher : Institut Agama Islam Negeri Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/multazam.v3i1.6661

Abstract

The background of this research is the number of Umrah Travel Organizers (PPIU) in various regions areas, especially umrah travel agents in the city of Bukittinggi and its surroundings. So, in this case, PT. Babul Umroh Mandiri Wisata Bukittinggi Branch can try to optimize and implement several marketing strategies through SWOT analysis to improve the quality of competitiveness. The research method used by the author is a qualitative descriptive method, starting from observation, interviews and documentation. The SWOT diagram shows that this travel is in quadrant 1 (positive, positive) supports the Aggressive Strategy. This position signifies that PT. Babul Umroh Mandiri Wisata Bukittinggi Branch is a condition that can use that power owned to take advantage of existing opportunities, so it is possible to continue to expand by implementing a maximum marketing strategy in an effort to improve the quality of competitiveness.
MAQASHID SYARIAH DALAM MANAGEMENT PENYELENGGARAAN IBADAH HAJI Sudarto, Aye; Nita, Mesta Wahyu; Cahyono, Kukuh
Multazam : Jurnal Manajemen Haji dan Umrah Vol. 3 No. 1 (2023): Multazam : Jurnal Manajemen Haji dan Umrah
Publisher : Institut Agama Islam Negeri Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/multazam.v3i1.7059

Abstract

Hajj management aims to provide the best possible guidance, service and protection through a good management system and management so that the pilgrimage can run safely, orderly, smoothly and comfortably in accordance with Islamic teachings. Pilgrims to be able to carry out their worship independently until they get a mabrur hajj. The system for organizing the pilgrimage is continuously undergoing changes and improvements. The increasing number of citizens to perform the pilgrimage needs to improve the quality of organizing the pilgrimage that is comfortable, orderly and in accordance with sharia provisions, so that sharia goals can be achieved. The paradigm in this paper is critical spiritualist with the perspective of maqashid sharia. Paradigma is the basic assumption regarding the subject matter, purpose and nature of the study material being studied. The applied research paradigm is a literature study with a qualitative approach. At the managerial level, the implementation of the pilgrimage is included in maqashid daruriyah (primary). Because its existence is sufficient to determine the continuity of the implementation of the pilgrimage. Because if it is not implemented and organized properly it will result in chaos and even result in the non-implementation of the pilgrimage.

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