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Jurnal Ilmiah Dan Karya Mahasiswa
Published by INSTITUT TEKNOLOGI DAN BISNIS SEMARANG
ISSN : 29856329     EISSN : 29857732     DOI : 10.54066
Core Subject : Economy, Humanities, Science, Education, Social,
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media
Ruang lingkup karya yang diterbitkan mencakup Multidisiplin diantaranya yaitu: Ilmu Sosial Humaniora, Politik, Pendidikan, Ilmu Teknik, Teknik Elektro dan Informatika, Desain Komunikasi Visual, Manajemen, Ekonomi dan Akuntansi, Kewirausahaan dan Bisnis.
Arjuna Subject : Umum - Umum
Articles 409 Documents
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Responsivitas Layanan dan Keamanan Layanan Digital terhadap Kepercayaan Konsumen di KS Agsa Collection Store Colomadu Karanganyar Nanda Ayu Silviani; Indra Hastuti; Esti Dwi Rahmawati
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 4 No. 4 (2026): Agustus : JURNAL ILMIAH DAN KARYA MAHASISWA (JIKMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v4i4.4653

Abstract

The advancement of digital technology has encouraged UMKM to utilize digital platforms for marketing and sales activities. In online transactions, consumer trust is a crucial factor, as consumers cannot physically inspect products or interact directly with sellers. This study aims to analyze the impact of service responsiveness and digital service security on consumer trust at KS Agsa Collection Store in Colomadu, Karanganyar. A quantitative approach with a causal-associative research design was employed. Data were collected via questionnaires distributed to 87 respondents selected through purposive sampling. Data analysis involved multiple linear regression, partial tests, simultaneous tests, and the coefficient of determination. The results indicate that both service responsiveness and digital service security have a positive and significant effect on consumer trust. Furthermore, the two variables jointly exert a significant influence on consumer trust. These findings demonstrate that fast, accurate, and responsive service, combined with secure digital transaction processes, can enhance consumer trust. The study implies that MSMEs need to continuously improve service responsiveness and maintain digital service security to strengthen consumer trust, boost customer loyalty, and ensure business sustainability in the digital era.
Breakdown of Communication Between ATC and Pilot as a Cause of Aircraft Incident: A Literature Review Riani Riani; Rany Adiliawijaya Putriekapuja; Elfi Amir
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 4 No. 4 (2026): Agustus : JURNAL ILMIAH DAN KARYA MAHASISWA (JIKMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v4i4.4669

Abstract

Aviation Safety is highly dependent on effective communication between Air Traffic Controllers (ATCs) and pilots. Communication is a vital component of the Air Traffic Services (ATS) system, serving to prevent collisions, regulate air traffic flow, and provide essential safety information. However, data from the International Civil Aviation Organization (ICAO) and Indonesia's National Transportation Safety Committee (KNKT) indicate that approximately 60–70% of aviation incidents are caused by human error, with Communication Breakdown being one of the most significant contributing factors. In Indonesia, the rapid increase in air traffic following the COVID-19 pandemic has heightened the risk of miscommunication, particularly during peak traffic periods and emergency situations. This study aims to comprehensively analyze the factors contributing to Communication Breakdown, its impact on Aviation Safety, and evidence-based mitigation strategies identified in the literature. The study employed a literature review using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) approach. A total of 10 nationally accredited SINTA 3–6 journals published between 2018 and 2025, along with KNKT reports and ICAO documents, were analyzed thematically. The findings identified four dominant factors contributing to Communication Breakdown: the use of non-standard Phraseology, English language proficiency below ICAO Level 4, ATC workload and fatigue, and technical factors such as frequency interference and stuck microphone. The consequences of miscommunication include loss of separation, runway incursion, near miss incidents, and the potential for fatal accidents. Recommended mitigation strategies include strengthening ICAO English Proficiency training, implementing Controller–Pilot Data Link Communications (CPDLC)/Data Link technology, enforcing readback-hearback procedures, adopting Crew Resource Management (CRM) and Threat and Error Management (TEM), and improving fatigue risk management for ATCs. This study is expected to serve as a reference for AirNav Indonesia and aviation education institutions in enhancing communication standards to support Aviation Safety in Indonesia.
Pengaruh Kompetensi Kerja terhadap Kinerja Berkelanjutan melalui Keunggulan Kompetitif Produk di Devano Silver Singapadu Ni Putu Envira Noviari Nurika Shinta Dewi; I Made Adi Suwandana; I Gusti Putu Agung Widya Goca
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 4 No. 4 (2026): Agustus : JURNAL ILMIAH DAN KARYA MAHASISWA (JIKMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v4i4.4692

Abstract

Sales dynamics, rising operational costs, failure to meet profit targets, the need for product rework, and the demand for products that keep pace with changing trends indicate that Devano Silver Singapadu still faces challenges in achieving sustainable performance. These conditions suggest that the company's sustainability is influenced not only by economic factors but also by its ability to manage internal resources to create product competitive advantage. This study aims to examine how work competence influences long-term performance through product competitive advantage at Devano Silver Singapadu. Partial Least Squares (PLS) analysis was employed as the quantitative method. Purposive sampling was used to select a sample of 120 respondents. The results indicate that work competence does not directly affect sustainable performance but has a positive and significant impact on product competitive advantage. Product competitive advantage positively and significantly influences sustainable performance and fully mediates the impact of work competence on sustainable performance. These findings suggest that work competence must first be translated into product competitive advantage to enhance the company's sustainable performance. It is recommended that Devano Silver Singapadu strengthen the technical competence of its artisans, enhance design innovation and product quality, optimize production process efficiency, and reinforce sustainability practices to continuously improve its competitiveness and business viability.
Analisis Pengembangan Usaha pada Roemah Jumpoetan Palembang Menggunakan Analisis SWOT Putri Lidiya Mauna Tia Silvia; Dewi Fadila; Paisal Paisal
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 4 No. 4 (2026): Agustus : JURNAL ILMIAH DAN KARYA MAHASISWA (JIKMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v4i4.4701

Abstract

This study aims to analyze the internal and external conditions of Roemah Jumpoetan Palembang using SWOT analysis and to formulate appropriate business development strategies to support business sustainability and competitiveness. This study employed a qualitative method with a descriptive approach. Data were collected through observation, interviews, questionnaires, documentation, and literature review. Data analysis was conducted using the Internal Factor Analysis Summary (IFAS), External Factor Analysis Summary (EFAS), and SWOT matrices to identify the strengths, weaknesses, opportunities, and threats faced by the company. The results showed that Roemah Jumpoetan Palembang obtained an IFAS score of 3.427 and an EFAS score of 3.617. Based on the analysis, the company was positioned in Quadrant I with coordinates of (0.467; 0.044), indicating a Growth-Oriented Strategy. This position demonstrates that the company possesses dominant internal strengths and external opportunities that can support aggressive business development. Therefore, the Strengths-Opportunities (SO) strategy should be prioritized. This strategy can be implemented by leveraging the company’s strengths to optimize market opportunities, improving promotional activities, expanding marketing networks, and continuously developing products. These efforts are expected to strengthen the company’s competitiveness, increase market reach, and support the long-term sustainability of Roemah Jumpoetan Palembang.  
Pengaruh Tandem Walking Exercise dan Ankle Strategy Exercise terhadap Risiko Jatuh pada Lansia di Jatiyoso Binti Kholifatu Rohmah; Young Ari Kusworo; Azizah Rahmawati; Fiqi Widyawati
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 4 No. 4 (2026): Agustus : JURNAL ILMIAH DAN KARYA MAHASISWA (JIKMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v4i4.4714

Abstract

The aging process leads to a decline in body functions, particularly muscle strength, balance, and postural control. These physiological changes increase the susceptibility of older adults to falls, which may result in injuries, reduced functional capacity, and decreased independence in performing activities of daily living (ADL). This study aimed to evaluate the effects of Tandem Walking Exercise (TWE) and Ankle Strategy Exercise (ASE) on reducing fall risk and to compare the effectiveness of both interventions among older adults in Jatiyoso. This study employed a quasi-experimental method using a two-group pretest-posttest design. A total of 30 older adults were recruited through purposive sampling and allocated into two intervention groups: the TWE group (n = 15) and the ASE group (n = 15). Both groups received 12 exercise sessions over four weeks, with a frequency of three sessions per week. Fall risk was assessed using the Timed Up and Go Test (TUGT). Data were analyzed using the Wilcoxon Signed Rank Test and the Mann-Whitney U Test. The results showed that both Tandem Walking Exercise and Ankle Strategy Exercise significantly reduced fall risk among older adults (p < 0.001 and p = 0.001, respectively). Furthermore, the between-group analysis revealed a significant difference in effectiveness (p = 0.004), with the Tandem Walking Exercise group demonstrating a greater reduction in fall risk than the Ankle Strategy Exercise group. These findings suggest that Tandem Walking Exercise may be considered a more effective intervention for reducing fall risk among older adults.
Pengalaman Bullying dan Dampaknya terhadap Konsep Diri Anak dengan Disleksia di Sekolah Umum Santa Maria Br Saragih Garingging; Sri Nurhayati Selian
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 4 No. 2 (2026): April : JURNAL ILMIAH DAN KARYA MAHASISWA (JIKMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v4i2.3763

Abstract

Children with Special Needs often encounter difficult situations within the school environment. In addition to adjusting to the learning process, they frequently face negative stigma and bullying that affect their psychological well-being and academic abilities. This study seeks to provide a deeper depiction of the social experiences of Children with Special Needs, including how bullying emerges, the factors that trigger it, and the impacts it produces. The approach used is a qualitative method through a literature review of various sources relevant to inclusive education and issues of stigma toward Children with Special Needs. The findings reveal that bullying and other forms of discrimination generally arise due to the school community’s limited understanding of the specific needs of these children, especially those with conditions such as dyslexia or other challenges that influence learning processes. The lack of school support, non-inclusive attitudes, and existing stereotypes further worsen their situation. This study emphasizes the importance of improving teachers’ competencies, providing accurate information to students and parents, and establishing school policies that are more inclusive and supportive of diversity so that Children with Special Needs can develop without being hindered by stigma or bullying.
Pergeseran Konstruksi Sosial dan Nilai Keluarga: Analisis Fenomena Childfree di Indonesia Azza Wardhana; Jihan Fakhriyyah
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 4 No. 4 (2026): Agustus : JURNAL ILMIAH DAN KARYA MAHASISWA (JIKMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v4i4.4724

Abstract

The decision to remain childfree is increasingly becoming a prominent discussion in Indonesia, gradually reshaping public perception of the ideal family structure. This study aims to examine the childfree phenomenon through the lens of shifts in socio-economic values and how Islamic law responds to it using the principles of al-adah al-muhakkamah and maqashid syariah. Using a library research method, this study analyzes relevant academic literature, religious texts, and legal regulations. The findings reveal that this phenomenon is driven by a shift in the younger generation's mindset, which prioritizes financial readiness, mental health, and personal freedom—thereby challenging the traditional belief that "more children bring more fortune." From an Islamic jurisprudence perspective, childfree cannot be permanently legalized through customary practices (al-adah al-muhakkamah) as it directly contradicts the primary purpose of marriage in maqashid syariah, namely the preservation of lineage (hifdz an-nasl). Generally deemed makruh or haram if motivated by fear of poverty or selfishness, it may become permissible (mubah) in cases of medical emergencies or life safety (hifdz an-nafs). This study highlights the importance of distinguishing voluntary childfree decisions from involuntary childlessness to prevent unjust social stigmatization.
Fenomena Perawatan Anak Thalasemia di Rumah dari Perspektif Ibu : Studi Fenomenologi Fadilla Widodo Putri; Hani Risnawati; Adi Buyu Prakoso
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 4 No. 4 (2026): Agustus : JURNAL ILMIAH DAN KARYA MAHASISWA (JIKMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v4i4.4735

Abstract

Background: Thalassemia is a chronic genetic disorder that requires lifelong blood transfusion and long-term treatment, making mothers the primary caregivers responsible for caring for their children at home. Objective: This study aimed to explore mothers' experiences in caring for children with thalassemia at home among patients at Dr. Moewardi Regional General Hospital, Surakarta. Methods: This study employed a qualitative approach with a phenomenological design. Five mothers were selected as participants using purposive sampling. Data were collected through in-depth interviews and analyzed using the Colaizzi method. Results: The study identified four main themes: mothers' efforts in caring for children with thalassemia at home, family support and mothers' emotional responses, challenges experienced by mothers, and mothers' hopes for their children's health and future. The findings showed that mothers performed various caregiving activities, including monitoring their children's condition, ensuring treatment adherence, and providing emotional support. Mothers also experienced physical and emotional challenges in managing their children's needs. Conclusion: Mothers' experiences in caring for children with thalassemia are complex and multidimensional. Family support and family-centered health services play an important role in helping mothers fulfill their roles as primary caregivers. Appropriate education, emotional support, and continuous healthcare assistance are needed to strengthen mothers' caregiving capacity and improve children's quality of life.
Analisis Dampak Hambatan Komunikasi Lintas Divisi terhadap Teamwork dan Kinerja Operasional Renata Cinta Hani; Agatha Christy Wahyono
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 4 No. 4 (2026): Agustus : JURNAL ILMIAH DAN KARYA MAHASISWA (JIKMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v4i4.4769

Abstract

This study analyzes the impact of cross-divisional communication barriers on teamwork effectiveness and operational performance at PT Gapura Angkasa, an Indonesian ground handling company. Motivated by recurring inefficiencies such as task overlap, unclear instructions, and service delays, the research aims to identify dominant communication barriers and explain their effects on team dynamics and business outcomes. Using a qualitative descriptive approach, data were collected through field observations and in-depth interviews with operational and administrative staff. The findings reveal that organizational, semantic, and psychological barriers significantly hinder coordination, leading to miscommunication, duplicated work, and reduced response accuracy. These conditions directly impair operational efficiency and the quality of aviation services provided to airline partners. Additionally, weak feedback mechanisms and inadequate monitoring worsen the cycle of errors and rework. The study concludes that open and effective cross-divisional communication is a strategic necessity for operational success in ground handling services. Practically, these findings imply that management must urgently reform communication systems to maintain service reliability and competitiveness. Consequently, it is recommended that management implement a mandatory re-confirmation system for work instructions, cultivate a two-way communication culture, and strengthen monitoring of task follow-ups to reduce barriers and enhance both teamwork and productivity.
Analisis Komunikasi Tim Sales terhadap Responsivitas Pelanggan PT Telkomsel Indonesia pada Siswa SMA/SMK di Surabaya Nadia Eka Purnama Sari; Agatha Christy Wahyono
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 4 No. 4 (2026): Agustus : JURNAL ILMIAH DAN KARYA MAHASISWA (JIKMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v4i4.4773

Abstract

The rapid development of digital technology has increased customer expectations for fast and responsive services, particularly in the telecommunications industry. This condition requires PT Telkomsel Indonesia to implement effective communication strategies to enhance customer satisfaction through the responsiveness  dimension. This study aims to analyze the communication of PT Telkomsel Indonesia's sales team in improving service responsiveness  among senior high school and vocational high school students in Surabaya. A descriptive qualitative approach was employed using purposive sampling. Primary data were collected through structured interviews with two informants, while supporting data were obtained from questionnaires distributed to 21 students, complemented by observation and literature review. The findings indicate that the sales team's professional appearance and friendly attitude created positive first impressions. However, several challenges were identified, including inadequate product knowledge, slow responses to customer inquiries, and communication that was often lengthy and unclear. These findings were supported by questionnaire results, which showed that the product knowledge and responsiveness  indicators received lower scores than the other service quality indicators. These shortcomings negatively affected customer satisfaction and influenced purchasing decisions regarding Telkomsel products. Therefore, PT Telkomsel Indonesia should strengthen the competencies of its sales team through communication training, enhanced product knowledge, and improved response speed and accuracy to provide services that better meet the expectations and characteristics of adolescent customers.

Page 37 of 41 | Total Record : 409

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