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Jurnal Riset Mahasiswa
Published by Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha
ISSN : 30260469     EISSN : -     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Riset Mahasiswa adalah jurnal dengan proses peer review. Jurnal diterbitkan enam kali dalam setahun yaitu bulan Februari, April, Juni, Agustus, Oktober dan Desember. Jurnal Riset Mahasiswa diterbitkan oleh STIE Widya Wiwaha. Jurnal Riset Mahasiswa menerima hasil penelitian dibidang manajemen, akuntansi, bisnis dan aplikasinya dalam industri dan bisnis.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 22 Documents
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EVALUASI PENYALURAN PROGRAM BANTUAN LANGSUNG TUNAI DANA DESA DI DESA KEDU KECAMATAN KEDU KABUPATEN TEMANGGUNG Winarti Winarti; Priyastiwi Priyastiwi
Jurnal Riset Mahasiswa Vol. 1 No. 1 (2023): Jurnal Riset Mahasiswa
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jurima.v1i1.764

Abstract

Tujuan dari penelitian ini adalah untuk mengevaluasi proses penyaluran Bantuan Langsung Tunai Dana Desa baik sesuai kriteria, ketepatan waktu, jumlah yang telah ditetapkan oleh pemerintah. Penelitian ini menggunakan metode deskriptif kualitatif. Penelitian ini dilaksanakan di Desa Kedu Kecamatan Kedu Kabupaten Temanggung dengan informan keluarga penerima manfaat BLT DD Tahun 2021, Ketua RT, Ketua RW/ Kepala Dusun, aparat Desa Kedu. Metode pengumpulan data menggunakan teknik wawancara, studi dokumentasi dan observasi. Sedangkan uji keabsahan data mengunakan metode triangulasi data, sumber, metode dan teori. Dan analisis data menggunakan langkah-langkah pengumpulan data, reduksi data, dan display data. Hasil penelitian menunjukkan bahwa penerima Bantuan Langsung Tunai Dana Desa sudah sesuai dengan kriteria, waktu penyaluran maupun jumlah nominal yang telah ditetapkan. Dalam aspek pendataan, konsolidasi, verifikasi dan validasi serta penetapannya sesuai dengan peraturan yang telah ditetapkan dan melibatkan partisipasi masyarakat dalam musyawarah dusun dan musyawarah desa khusus BLT DD. Sehingga dapat dikatakan pelaksanaan penyaluran BLT DD sesuai dengan prinsip akuntabilitas dan transparansi. The purpose of this study was to evaluate the process of distributing Village Fund Direct Cash Assistance (BLT DD) both according to the criteria, timeliness, and amount set by the government. This study used descriptive qualitative method. This research was carried out in Kedu Village, Kedu District, Temanggung Regency with family informants who were beneficiaries of the 2021 BLT DD, Head of RT, Head of RW / Head of Dusun, Kedu Village officials. Methods of data collection using interview techniques, study documentation and observation. Meanwhile, the data validity test used the data triangulation method, sources, methods and theories. And data analysis using the steps of data collection, data reduction, and data display. The results showed that the recipients of BLT DD had complied with the criteria ,the distribution time and nominal amount that had been determined. In the aspect of data collection, consolidation, verification and validation as well as its determination in accordance with established regulations and involving community participation in hamlet deliberations and village deliberations specifically for BLT DD. So it can be said that the implementation of BLT DD distribution is in accordance with the principles of accountability and transparency.
UPAYA OPTIMALISASI KINERJA ACCOUNT REPRESENTATIVE DALAM MENINGKATKAN KEPATUHAN PERPAJAKAN DI KECAMATAN MERTOYUDAN Ardianto Ardianto; Meidi Syaflan
Jurnal Riset Mahasiswa Vol. 1 No. 2 (2023): Jurnal Riset Mahasiswa
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jurima.v1i2.824

Abstract

Penelitian ini bertujuan untuk mengetahui serta menganalisis Kinerja Account Representative, mengetahui faktor-faktor apa yang mempengaruhi kinerja Account Representative, dan upaya meningkatkan Kinerja Account Representative Pengawasan pada Kantor Pelayanan Pajak Pratama Magelang dalam mengampu wilayah Kecamatan Mertoyudan. Jenis penelitian ini adalah penelitian deskriptif dengan pendekatan kualitatif. Data primer diambil secara langsung dari lokasi penelitian melalui Wawancara (in depth interview) kepada responden, data sekunder berupa dokumen-dokumen tertulis dari Pemerintah, seperti data sekunder tentang struktur organisasi Kantor Pelayanan Pajak Pratama Magelang. Teknik analisis data yang digunakan dalam penelitian ini adalah analisis model interaktif (Interactive Model of Analysis), terdiri dari reduksi data, sajian data dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa kinerja Account Representative pada KPP Pratama Magelang dengan ketidakseimbangan antara jumlah Account Representative dengan jumlah Wajib Pajak masih bisa ditangani dengan baik oleh Account Representative. Adanya kemampuan, komunikasi, inisiatif, ketepatan waktu dan kualitas kerja yang baik serta individu dan lingkungan organisasi yang baik sangat mendukung pelaksanaan program kerja yang telah direncanakan dan mampu mencapai targetnya. This study aims to determine and analyze Account Representative Performance, what faktors affect Account Representative Performance, and efforts to improve Account Representative Performance at the Pratama Magelang Tax Service Office. This type of research is descriptive research with a qualitative approach. Primary data is taken directly from the research location through interviews (in depth interview) to respondents, secondary data is in the form of written documents from the Government, such as secondary data about the organizational structure of the Magelang Pratama Tax Service Office. The data analysis technique used in this study is an interactive model of analysis, consisting of data reduction, data presentation and conclusion drawing. The results showed that the performance of Account Representatives at KPP Pratama Magelang with an imbalance between the number of Account Representatives and the number of Taxpayers could still be handled properly by the Account Representative. The existence of ability, communication, initiative, punctuality and good quality of work as well as a good Individual and Organizational Environment strongly supports the implementation of the work program that has been planned and is able to achieve its targets.
PENGARUH KECERDASAN SPIRITUAL DAN KECERDASAN EMOSIONAL TERHADAP KINERJA AUDITOR YANG DIMODERASI OLEH REMUNERASI PADA KANWIL DJP DAERAH ISTIMEWA YOGYAKARTA Daning Husadari; Priyastiwi Priyastiwi
Jurnal Riset Mahasiswa Vol. 1 No. 2 (2023): Jurnal Riset Mahasiswa
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jurima.v1i2.825

Abstract

The purpose of this study was to determine the effect of spiritual intelligence variables, emotional intelligence variables, remuneration variables, remuneration moderating variables on the effect of spiritual intelligence, and emotional intelligence remuneration moderating variables on the performance of tax auditors in the DJP Kanwil Daerah Istimewa Yogyakarta. The method in this research is a quantitative descriptive method. The population of this study were 105 tax auditors in the Kanwil DJP Daerah Istimewa Yogyakarta, The technique of multiplying the sample using the saturated sample method is to make the entire population part of the sample. The data collection method used is using a questionnaire and for data analysis using a structural equation model. The results of the study show that spiritual intelligence, emotional intelligence, remuneration, remuneration moderate the effect of spiritual intelligence, and remuneration moderates the effect of emotional intelligence on the performance of tax auditors. Spiritual intelligence has a positive effect on the performance of the tax auditor. Emotional intelligence has a positive effect on the performance of the tax auditor. Remuneration has a positive effect on the performance of the tax auditor. Remuneration moderates the influence of spiritual intelligence has a positive effect on the performance of the tax auditor. Moderating the remuneration of the influence of emotional intelligence has a positive effect on the performance of the tax auditor.
PENINGKATAN KUALITAS LAYANAN DI INSTALASI FARMASI RAWAT JALAN RUMAH SAKIT JIH YOGYAKARTA TAHUN 2019 Eky Indra Ismaya; Wahyu Purwanto
Jurnal Riset Mahasiswa Vol. 1 No. 2 (2023): Jurnal Riset Mahasiswa
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jurima.v1i2.826

Abstract

Instalasi Farmasi RS JIH mendapatkan Keluhan, dan Saran dari Pasien Rawat Jalan. Keluhan disampaikan oleh pasien lewat Kotak Saran di Layanan Farmasi RS JIH. Dari keluhan yang disampaikan terdapat masalah di Waktu tunggu layanan yang lama. Oleh karena itu Rumah Sakit berupaya untuk meningkatkan kualitas layanan di Instalasi Farmasi RS JIH. Rumusan Masalah dalam penelitian ini adalah kualitas layanan di Instalasi farmasi rawat jalan RS JIH Yogyakarta belum Optimal. Jenis Penelitian ini adalah penelitian deskriptif dengan pendekatan kualitatif. Data dikumpulkan melalui wawancara, observasi, dan dokumentasi. Analisis data dilakukan dengan reduksi data, penyajian data dan penarikan kesimpulan atau verifikasi. Peningkatan Kualitas layanan farmasi yang dianalisis yaitu waktu tunggu layanan resep, tingkat kepuasan pasien, dan upaya dalam meningkatkan kualitas layanan di Instalasi farmasi rawat jalan. Waktu tunggu layanan resep di RS JIH yaitu 16 Menit, 13 detik untuk obat racikan dan 08 Menit 50 Detik untuk Obat Non Racikan. Hal ini sudah sesuai dengan Standar Pelayanan Minimal Rumah Sakit di bidang farmasi menurut Peraturan Menteri Kesehatan Nomor 129 tahun 2008. Waktu tunggu layanan resep dapat terjadi lama dikarenakan masih menunggu konfirmasi dari Billing Asuranasi terkait dijamin atau tidaknya obat pasien, stok obat yang kadang habis, terjadi error system pada mesin check-in, dan menunggu konfirmasi dokter apabil ada resep yang kurang lengkap. Tingkat kepuasan pasien sebesar 89,47 %. Sedangkan upaya dalam peningkatan kualitas layanan farmasi dilakukan dengan pelatihan teknis kefarmasian, rencana kerja sama dengan gojek, peningkatan skill kecepatan dan ketepatan dalam pelayanan, penyediaan cadangan stok obat, peningkatan service excellence, dan peningkatan kerja sama sesama tim. JIH Hosiptal Pharmacy Installation gets complaints and suggestions form outpatientes. Complaints are conveyed by patients trough a suggestion box at the JIH Hospital pharmacy service. Complaints submitted have problems with long service waiting times. Therefore the Hospital is trying to Improve the quality of service at the JIH Hospital Pharmacy Installation. The problem formulaition in this research is the quality of services in outpatient pharmacy Installation in Yogyakarta JIH Hospital is not optimal. This type of research is a descriptive study with a qualitative approach. Data collected trough interviews, observations, and documentation. Data analysis is performed by data reduction, data presentation, drawing conclusions or verification. Improve quality of pharmaceutical services analyzed are waiting time for prescription services, patient satisfaction level, and efforts in improving the quality of services in outpatient pharmaceutical Installations. The Waiting time for prescription drug services at JIH Hospital is 16 Minutes, 13 Seconds for concoction drugs and 08 Minutes, 50 Seconds for non-concoctions drug. This is in accordance with hospital minimum service standars in the pharmaceutical field according to regulation of the Minister of Health number 129 of 2008. Waiting time for prescription services can occur long because it is still waiting for confirmation from insurance billing. Namely related to whether or not the patient’s drug guaranteed, sometimes out of stock of drugs, an erorr occured in the Check-in system, and waiting for the doctor’s confirmation if there is an incomplete prescription. The level of patient satisfaction is 89,47 %. While efforts to improve the quality of pharmacautical services are carried out by means of pharmaceutical technical training, cooperation plan wait Gojek, Increased speed and accuracy skills in services, provision of drug stock reserves,and increasing team work.
PENGARUH KONFLIK PERAN, AMBIGUITAS PERAN, KELEBIHAN PERAN DAN STRES KERJA TERHADAP PRODUKTIVITAS KERJA DENGAN KECERDASAN EMOSIONAL SEBAGAI VARIABEL MODERASI: Studi Empiris Pada Pegawai Kantor Pelayanan Pajak Pratama Yogyakarta Thomy Prima Arumsari; Suci Utami Wikaningtyas
Jurnal Riset Mahasiswa Vol. 1 No. 2 (2023): Jurnal Riset Mahasiswa
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jurima.v1i2.827

Abstract

The purpose of this study was to test and analyze the effect of role conflict, role ambiguity, role excess and work stress on work productivity with emotional intelligence as a moderating variable for employees at KPP Pratama Yogyakarta. This research is a quantitative descriptive research. The method in this research is a quantitative descriptive method with a correlational research approach. The population in this study were 105 KPP Pratama Yogyakarta employees. The sampling technique used is saturated sampling technique. The data collection technique used was field research or field studies, in which researchers directly distributed questionnaires to respondents and analyzed the data using the Structural Equation Model (SEM). The results of this study indicate that . role conflict has no effect on work productivity, role ambiguity, role excess and work stress have an effect on work productivity, role conflict and role ambiguity have an effect on work productivity moderated by emotional intelligence and role excess and work stress have no effect on work productivity moderated by emotional intelligence. In addition, emotional intelligence affects work productivity.
EVALUASI KINERJA KARYAWAN PADA DINAS PEMBERDAYAAN MASYARAKAT, PEREMPUAN, PERLINDUNGAN ANAK, PENGENDALIAN PENDUDUK DAN KELUARGA BERENCANA KOTA MAGELANG Agung Ahmad Hari Fransetyo; Muda Setia Hamid
Jurnal Riset Mahasiswa Vol. 1 No. 2 (2023): Jurnal Riset Mahasiswa
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jurima.v1i2.828

Abstract

Kinerja yang baik akan tercapai jika kinerja karyawan mengalami kemajuan atau peningkatan. penelitian ini untuk memperoleh gambaran yang mendalam tentang Kinerja Karyawan Pada Dinas Pemberdayaan Masyarakat, Perempuan, Perlindungan Anak, Pengendalian Penduduk dan Keluarga Berencana Kota Magelang. Jenis penelitian ini adalah penelitian deskriptif dengan pendekatan kualitatif , subjek penelitian ini adalah karyawan sedangkan objeknya adalah kinerja karyawan, pengumpulan data menggunakan wawancara, observasi, dan dokumentasi,analisis data yang digunakan adalah reduksi data, penyajian data dan verifikasi data. Berdasarkan hasil penelitian adalah : 1). Kondisi kinerja karyawan saat ini dirasa belum maksimal, hal ini dapat ditunjukkan oleh kinerja karyawan yang mengalami keterlambatan menyelesaikan kegiatan, dan membutuhkan waktu banyak saat melaksanakan kegiatan. 2). Peyebab kinerja belum maksimal dikarenakan masih banyak kegiatan yang mendadak dari pusat sehingga kegiatan perencanaan tahunan menjadi terkendala saat sedang melaksanakan kegiatan tahunan, kurangnya sumberdaya manusia dalam melakukan kegiatan administrasi, keuangan dan perencanan, sehingga membutuhkan waktu Panjang untuk menyelesaikannya. Dengan kurangnya sumber daya manusia menjadikan tumpang tindih suatu tugas yang dibebankan kepada karyawan, 3). Upaya meningkatkan kinerja yaitu agar bisa mengoptimalkan kegiatan yang terencana tiap tahunnya, sehingga capaian kinerja tiap tahunnya bisa tercapai dan membagi tugas-tugasnya sesuai dengan keahliannya, saling mensuport, memberi tambahan wawasan dan mendukung di setiap karyawannya. Seharusnya melakukan kegiatan sesuai dengan perencanaan tahunan sebagai prioritasnya dan saling mensupport dalam kegiatannya, perlunya sumber daya manusia sebagai kebutuhan, serta diadakan diklat atau pelatihan sebagai wawasan dalam meningkatkan kinerjanya. Good performance will be achieved if employee performance progresses or increases. This research is to obtain an in-depth picture of Employee Performance at the Office of Community Empowerment, Women, Child Protection, Population Control and Family Planning in Magelang City. This type of research is descriptive research with a qualitative approach, the subject of this research is employees while the object is employee performance, data collection uses interviews, observations, and documentation, data analysis used is data reduction, data presentation and data verification. Based on the research results are: 1). The current condition of employee performance is not optimal, this can be shown by the performance of employees who experience delays in completing activities, and require a lot of time when carrying out activities. 2). The cause of the performance is not maximized because there are still many sudden activities from the center so that annual planning activities become constrained when carrying out annual activities, lack of human resources in carrying out administrative, financial and planning activities, so it takes a long time to complete. With a lack of human resources, overlapping tasks assigned to employees, 3). Efforts to improve performance, namely in order to optimize activities that are planned every year, so that annual performance achievements can be achieved and divide their tasks according to their expertise, support each other, provide additional insight and support each employee. Should carry out activities in accordance with annual planning as a priority and support each other in their activities, the need for human resources as a requirement, as well as training or training as an insight in improving their performance.
UPAYA PENINGKATAN KINERJA PEGAWAI DALAM KEADAAN PANDEMI COVID-19 DI KECAMATAN TRETEP KABUPATEN TEMANGGUNG Mukhamad Dzulfikar Dzulkarnain; Uswatun Chasanah
Jurnal Riset Mahasiswa Vol. 1 No. 2 (2023): Jurnal Riset Mahasiswa
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jurima.v1i2.829

Abstract

Penelitian ini bertujuan untuk menganalisis kinerja pegawai dalam keadaan pandemi Covid-19 di Kecamatan Tretep Kabupaten Temanggung. Penelitian dilakukan bulan Desember 2021. Jenis penelitian deskriptif kualitatif. Teknik pengumpulan data wawancara. Analisis data model Miles & Huberman. Hasil penelitian menunjukkan bahwa: 1) Kinerja pegawai dalam keadaan pandemi covid-19 di Kecamatan Tretep Kabupaten Temanggung belum maksimal disebabkan beberapa faktor: adanya WFH WFO sehinga tidak bisa koordinasi secara tatap muka, kondisi waktu pandemi sehingga di kantor para pegawai tidak semuanya hadir, lebih fokus pada sosialisasi dampak pandemi ke masyarakat, persyaratan yang banyak membuat masyarakat enggan dan malas mengurus dan kurangnya kualitas pelayanan yang dirasakan oleh masyarakat. 2) Upaya untuk memaksimalkan kinerja pegawai dalam keadaan pandemi covid-19 di Kecamatan Tretep Kabupaten Temanggung: pegawai diikutkan dalam berbagai pelatihan yang diadakan pemerintah daerah, mengingatkan para pegawai agar bekerja sama baik WFO maupun WFH, melayani setiap keluhan masyarakat dengan cepat sesuai dengan protokol Kesehatan dan sosialisasi kepada para pegawai mengenai pentingnya pelayanan publik. This study aims to analyze the performance of employees during the Covid-19 pandemic in Tretep District, Temanggung Regency. The research was conducted in December 2021. This type of research is descriptive qualitative. Interview data collection techniques. Miles & Huberman data model analysis. The results showed that: 1) Performance employees in the Covid-19 pandemic in Tretep District, Temanggung Regency were not optimal due to several factors: the existence of WFH WFO so they could not coordinate face-to-face, the conditions during the pandemic so that not all employees were present at the office, more focus on socializing the impact of the pandemic to the community, requirements that make people reluctant and lazy to manage and the lack of services felt by the community. 2) Efforts to maximize employee performance during the COVID-19 pandemic in Tretep District, Temanggung Regency: employees are included in various trainings held by the local government, reminding employees to work together with both WFO and WFH, serving any community complaints quickly in accordance with Health protocols and socialization to employees about the importance of public services.
EVALUASI PELAKSANAAN KEGIATAN PENGELOLAAN KEARSIPAN BERDASARKAN SOP DALAM UPAYA MENINGKATKAN KINERJA PEGAWAI DI RUMAH PENYIMPANAN BENDA SITAAN NEGARA KELAS I YOGYAKARTA Siti Khusnul Fajriyah; Jazuli Akhmad
Jurnal Riset Mahasiswa Vol. 1 No. 2 (2023): Jurnal Riset Mahasiswa
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jurima.v1i2.830

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui pengelolaan kearsipan dalam upaya meningkatkan kinerja pegawai pada Rumah Penyimpanan Benda Sitaan Negara Kelas I Yogyakarta yang selanjutnya disebut Rupbasan Kelas I Yogyakarta. Metode yang digunakan penelitian ini adalah metode deskriptif dengan pendekatan kualitatif. Informan untuk penelitian ini terdiri dari tujuh orang yang terdiri dari Pejabat struktural dan pejabat fungsional umum yang membidangi kegiatan kearsipan. Teknik pengumpulan data dilakukan melalui teknik observasi, dokumentasi dan wawancara. Penelitian ini menggunakan teknik analisis data, diantaranya pengumpulan data, penyajian data, reduksi data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa : pengelolaan kearsipan dalam upaya meningkatkan kinerja pegawai mencakup 1) Perencanaan Pengelolaan persuratan dan Kearsipan untuk Meningkatkan Kinerja Pegawai terimplementasi dalam penyusunan program kerja jangka pendek dengan target capaian yang disesuaikan SKP dalam kurun waktu satu tahun dan jangka menengah dalam kurun waktu lima tahun dengan disusunnya ANJAB (Analisis Jabatan); 2) Pelaksanaan pengelolaan persuratan dalam upaya meningkatkan kinerja pegawai Rupbasan Kelas I Yogyakarta meliputi penjelasan terhadap tugas dan tanggung jawab pekerjaan yang telah ditetapkan dalam ANJAB (Analisis Jabatan) dan SOP (Standar Operasional Prosedur); 3) Pengawasan pengelolaan persuratan dalam upaya meningkatkan kinerja pegawai Rupbasan Kelas I Yogyakarta meliputi dua kegiatan yakni penilaian secara terencana dan tidak terencana. Manfaat penelitian yaitu memberi masukan dalam memberikan sumbangan pemikiran, koreksi dan penyempurnaan kebijakan dari Institusi terkait dan pihak - pihak yang berkepentingan. The purpose of this study was to determine filing management in an effort to improve employee performance at the Yogyakarta Class I State Confiscated Objects Storage House, hereinafter referred to as Yogyakarta Class I Rupbasan. The method used in this research is descriptive method with a qualitative approach. Informants for this study consisted of seven people consisting of structural officers and general functional officers in charge of archival activities. Data collection techniques were carried out through observation, documentation and interview techniques. This study uses data analysis techniques, including data collection, data presentation, data reduction, and drawing conclusions. The results of the study show that: management of records in an effort to improve employee performance includes 1) Planning for Management of Letters and Records to Improve Employee Performance is implemented in the preparation of short-term work programs with achievement targets adjusted to SKP within one year and medium term within five years with the formulation of ANJAB (Job Analysis); 2) Implementation of mail management in an effort to improve the performance of Yogyakarta Class I Rupbasan employees including an explanation of the duties and responsibilities of work that have been set out in ANJAB (Job Analysis) and SOP (Standard Operating Procedures); 3) Supervision of mail management in an effort to improve the performance of Class I Yogyakarta Rupbasan employees includes two activities namely planned and unplanned assessments. The benefits of research are providing input in contributing thoughts, corrections and improvements to policies from related institutions and interested parties.
UPAYA PENINGKATAN KINERJA KELOMPOK KERJA (POKJA) PEMILIHAN DENGAN METODE TENDER PADA PENGADAAN BARANG/JASA DI KABUPATEN PACITAN Ulfah Suci Latifah; Syeh Assery
Jurnal Riset Mahasiswa Vol. 1 No. 2 (2023): Jurnal Riset Mahasiswa
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jurima.v1i2.831

Abstract

The conditions in the Goods/Services Procurement Section of Pacitan Regency, especially the performance of the Selection Working Group still need to be optimized. This study aims to find out the causes of the performance of the election working group in Pacitan Regency which is still not optimal and to find out the efforts to improve the performance of the election working group in Pacitan Regency. The research in this thesis is a qualitative descriptive research. The informants in this study were the heads of the Pacitan Regency goods/services procurement department, commitment-making officials, selection working groups, SPSE admins and providers.The results showed that the performance of the election working group in Pacitan Regency was not optimal. This is due to several factors, namely changes in regulations, limited number of working group members, educational history of working groups who are not from Civil Engineering, easy tender requirements, intervention from several parties, server problems, slow internet network and working group personnel which is still new. While the efforts made to improve the working group's performance included involving the working group to technical guidance on procurement, conducting outreach regarding the procurement of goods/services, providing additional incentives for the working group, adding working group personnel, legal assistance from law enforcement officials, functioning servers and internet networks. well, training for working groups regarding system operation and construction service development from related agencies. Kondisi yang ada di Bagian Pengadaan Barang/Jasa Kabupaten Pacitan, khususnya kinerja Pokja pemilihan masih perlu dioptimalkan. Penelitian ini bertujuan untuk mengetahui penyebab kinerja pokja pemilihan di Kabupaten Pacitan yang masih belum optimal dan untuk mengetahui upaya-upaya guna meningkatkan kinerja pokja pemilihan di Kabupaten Pacitan.Penelitian dalam tesis ini merupakan penelitian deskriptif kualitatif. Informan dalam penelitian ini adalah kepala bagian pengadaan barang/jasa Kabupaten Pacitan, Pejabat pembuat komitmen, pokja pemilihan, admin SPSE dan penyedia.Hasil penelitian menunjukan bahwa kinerja pokja pemilihan di Kabupaten Pacitan belum optimal. Hal ini dikarenakan oleh beberapa factor, yaitu Perubahan peraturan, jumlah anggota pokja yang terbatas, riwayat pendidikan pokja yang bukan berasal dari Teknik Sipil, persyaratan tender yang mudah, adanya intervensi dari beberapa pihak, server yang mengalami gangguan, jaringan internet yang lambat dan personil pokja yang masih baru. Sedangkan upaya-upaya yang dilakukan auntuk meningkatkan kinerja pokja diantaranya adalah mengikutsertakan pokja ke bimbingan teknis mengenai pengadaan, melakukan sosialisasi mengenai pengadaan barang/jasa, diberikannya insentif tambahan untuk pokja, penambahan personil pokja, pendampingan hukum dari aparat penegak hokum, server dan jaringan internet berfungsi dengan baik, pelatihan kepada pokja mengenai pengoperasian sistem dan pembinaan jasa konstruksi dari Dinas terkait.
ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH PADA PT. BANK PEMBANGUNAN DAERAH KALIMANTAN TENGAH KANTOR CABANG PANGKALAN BUN Alvin Adam Fauzie; Nur Widiastuti
Jurnal Riset Mahasiswa Vol. 1 No. 2 (2023): Jurnal Riset Mahasiswa
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jurima.v1i2.832

Abstract

This research aims to identify the influence of service quality on customer loyalty at PT. Bank Pembangunan Daerah Kalteng, Pangkalan Bun Branch Office. The research method used is quantitative, which describes the relationship and impact of service quality variables and their dimensions on customer loyalty. According to Tjiptono (2000), one of the factors that affect customer loyalty is service quality and banking products. Service quality is formed by five dimensions: assurance, reliability, tangibility, empathy, and responsiveness. This research was conducted by distributing an online questionnaire in the form of a Google Form to 100 customers of PT. Bank Pembangunan Daerah Kalteng, Pangkalan Bun Branch Office, preceded by mini interviews with several customers regarding service-related issues. The research concludes that the service quality variable X, through its forming dimensions of assurance, reliability, tangibility, empathy, and responsiveness, has a simultaneous influence on the customer loyalty variable Y, with an R2 value of 0.399 or 33.9%. However, none of the five dimensions of the service quality variable X have a partial influence on the customer loyalty variable Y. This research also found that there are several aspects of service quality at PT. Bank Pembangunan Daerah Kalteng, Pangkalan Bun Branch Office that are highlighted by customers, especially in the tangibility dimension, which still receives low scores from the responses of 100 customer questionnaires.

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