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NADIA DWI IRMADIANI
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Public Service And Governance Journal
Published by Universitas 17 Agustus 1945 Semarang
ISSN : 29637252     EISSN : 27979083     DOI : 10.56444
Core Subject : Social,
Environmental Science Social Sciences
Public Service And Governance Journal adalah terbitan berkala ilmiah yang diterbitkan oleh program studi Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik Universitas 17 Agustus 1945 Semarang. Public Service And Governance Journal terbit 2 (dua) kali dalam setahun, pada bulan Januari dan Juli. Public Service And Governance Journal adalah jurnal berkala ilmiah yang menjadi sarana publikasi bagi akademisi, peneliti, dan praktisi di bidang administrasi publik dalam menerbitkan artikel hasil penelitian (riset) maupun artikel telaah konseptual atau riview. Ruang lingkup dibidang : Manajemen Pelayanan Publik, Kebiajakan Publik, Tata Kelola Pemerintahan
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 320 Documents
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Pengaruh Kepemimpinan Transformasional terhadap Organizational Citizenship Behavior yang Dimediasi oleh Kepercayaan Kepada Pimpinan: Studi pada Lembaga Perkreditan Desa Adat Jimbaran Kadek Drasta Yoga Mahardika; I Gede Riana
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2454

Abstract

Voluntary actions of employees who contribute beyond their required roles are categorized as organizational citizenship behavior (OCB). OCB demonstrated by employees can drive the effectiveness of a company. This study aims to analyze the effect of transformational leadership on OCB mediated by trust in leaders at LPD Desa Adat Jimbaran. This study used a sample of 40 employees. The method used in this study was a survey method with questionnaire techniques and interviews with inferential path analysis statistical analysis tools. The results showed that transformational leadership had no significant effect on OCB. Trust in leaders had a positive and significant effect on OCB. Transformational leadership had a positive and significant effect on trust in leaders. Trust in leaders fully mediated the effect of transformational leadership on OCB. The implications of this study are to prove social exchange theory and its relationship to research variables. This study also offers the benefits of transformational leadership and trust in leaders on OCB.
Studi Demografi: Analisis Efektivitas E-Commerce dalam Mendorong Pertumbuhan Industri Ekonomi Kreatif di Era Digital Rolia Wahasusmia; RA Rodia Fitri Indriani
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2456

Abstract

This study examines the impact of e-commerce on the creative economy industry, focusing on crucial issues such as increased visibility, wider market access, and challenges faced by industry players. The main problems identified are fierce competition and limited technological knowledge among creative industry players. The purpose of this research is to explore how e-commerce can be used effectively and sustainably, as well as the importance of support and training for industry players. The research method used is a survey and qualitative data analysis from creative industry players. The results of the study show that e-commerce significantly increases sales and market access, but challenges remain. The conclusion of the study emphasizes the need for collaboration between industry players, the government, and educational institutions to create an ecosystem that supports the sustainable growth of the creative industry.
Pengaruh Kebijakan Promosi dan Harga Tiket Masuk Terhadap Keputusan Wisatawan Berkunjung di Objek Wisata Candi Gedong Songo Kabupaten Semarang Sugiyanto Sugiyanto; Agustin Tri Hastuti; Inggris Yossi Pranatika; Siti Amri Alimatul Muflikhah; Mohammad Syafrizal Affandi
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/h59c0g59

Abstract

Gedong Songo Temple is a Hindu cultural relic from the Sanjaya Dynasty era which was discovered in 1804 and is located at an altitude of 1,220 to 1,310 meters above sea level. The Minister of Education and Culture designated Gedong Songo Temple as a National Ranked Cultural Heritage Area in 2015 whose preservation must be maintained, including preserving the natural beauty around the Gedong Songo Temple area. This research is to explain  the influence of promotional policies and entrance ticket prices on tourists' decisions to visit the Gedong Songo Temple tourist attraction in Semarang Regency. This type of explanatory research The population in the research was all people who visited the Gedong Songo tourist attraction, Semarang Regency using non-random sampling techniques using incidental sampling and data collection techniques using question nairesvia Google Forms. Meanwhile, hypothesis testing uses statistical The results of the research are (1) The promotion policies with a score of 65.65% and X1Y correlation coefficient show a value of 0.658, indicating a positive coefficient direction. (2) The ticket price enters with a score of 77.77%% and the results of the X2Y correlation coefficient showa value of 0.660, indicating a positive coefficient direction. (3) The hypothesis states that there is an influence of promotional policies and entrance ticket prices on the decision to visit the Gedong Songo Temple tourist attraction, is "accepted". The suggestions in this research are 1) the Semarang Regency Government should promote the Gedong SongoTemple tourist attraction more frequently,2) theSemarang Regency Government needs to improve the existing facilities at the Gedong Songo Temple.  
Peran Pegawai dalam Meningkatkan Kualitas Layanan pada Sektor Publik Angye Mareta Y; Dasman Lanin; Asnil Asnil
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/67st8c28

Abstract

High quality public services are a key indicator of effective government performance. In this context, the role of employees as the frontline executors of public service delivery is crucial in determining public satisfaction and trust toward public institutions. This study aims to explore the contribution of employees in enhancing public service quality through a literature review approach. Data were collected from various scholarly sources, including journals, books, and research reports related to public service and human resource management in the public sector. The findings indicate that the quality of public services is significantly influenced by several employee-related factors, such as competence, work ethics, integrity, innovation, and adaptability to technology and evolving public needs. Furthermore, organizational culture and leadership style also play a supportive role in reinforcing employees' contributions to excellent service delivery. This study emphasizes the importance of strengthening employee capacity through continuous training, performance evaluation, and the creation of a work environment that promotes accountability and professionalism.
Revitalisasi Peran Masyarakat Adat dalam Penetapan dan Pengelolaan Taman Nasional Mutis-Timau Jonsilas Tanaos; Eneng Nita Juwita
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/krhf5p50

Abstract

Mutis Timau National Park is an important conservation area located in the South central Timor Regency, North Central Timor Regency and Kupang Regency, East Nusa Tenggara, which includes the customary areas of various local communities in West Timor-Indonesia. The establishment of this National Park gives a controversial impression from the indigenous people as stakeholders who have long lived, inherited, preserved and controlled the Mutis Timau area, the indigenous people feel that the consolidation in order to achieve a consensus between the indigenous people and the state, does not involve the indigenous people as a whole because of the fact that the indigenous people have historical and ecological values ​​​​attached to the area. This article discusses the importance of revitalizing the role of indigenous peoples in the process of establishing and managing Mutis Timau National Park through a participatory approach, recognition of customary rights and integration of local wisdom in conservation. Therefore, a more inclusive and collaborative state policy is needed to ensure the sustainability of the natural environment and social justice as a form of state recognition for indigenous peoples.
Optimalisasi Kinerja Layanan Publik dalam Meningkatkan Kualitas Pelayanan: Studi pada Pelayanan Via Online (Plavon) Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo Bayu Purnomo; Auditya Desvananda Putra Purwanto; Intan Nuraini Rianto; Magda Faradiba Maulidia Agung
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.2843

Abstract

This research was used to analyze the performance of public services, especially on the Plavon platform that’s provided by employees at the Sidoarjo Regency of Population and Civil Registration Service. The theory that researchers use takes from Robbins in (Aziz, 2022) which contains five indicators of Work Quality, Quantity, Timeliness, Effectiveness, and Independence. The type of researchers used for this research is descriptive qualitative methods with sources and types pf research data divided into primary data and secondary data through the process of taking activity documentation, employee interview, and observing activities which can then be used to draw conclusions. The findings in this research are in the for of information related to incoming complaints which convey that there are still errors in input made by employees on the Plavon Disdukcapil Sidoarjo platform which that will then be evaluated and given direction, Communication and coordinate are running well, the human resources are inversely proportional to demographic condition in Sidoarjo which results in the fulfillment of services using an overtime system, and then to the implementation of employee discipline supported by performance motivation in the reward & punishment categorization.  
Implementasi Peraturan Daerah Nomor 1 Tahun 2024 Tentang Pelestarian dan Pengelolaan Cagar Budaya di Kota Surabaya Ahmad Bayu Dwi Rahman; M Kendry Widiyanto; Hasan Ismail
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jp8c6b17

Abstract

Surabaya known as the City of Heroes, has various historical buildings scattered in strategic areas, one of which is in Kota Lama Surabaya. The existence of these buildings has been designated as cultural heritage that must be preserved in order to maintain the historical value and identity of the city. However, the implementation of preservation still encounters various obstacles, especially in technical and administrative aspects, as well as the lack of public understanding of the importance of preservation. This research aims to describe the implementation of Surabaya City Regional Regulation Number 1 Year 2024 on the Preservation and Management of Cultural Heritage, with a focus on De Javasche Bank Museum as the object of research. Researchers used descriptive qualitative methods with data collection techniques in the form of interviews, field observations, documentation, and review of policy documents. The implementation theory of Ripley and Franklin was used as an analytical knife that includes three indicators, namely the level of compliance with regulations, the smooth routine of functions and coordination between implementers, and the realization of the desired performance and impact. The results show that the implementation of the local regulation has shown progress at the institutional level through coordination across Regional Apparatus Organizations and the implementation of SOPs by museum managers. However, there are still obstacles such as the lack of optimal human resources experts, weak administrative coordination, and the absence of a special management institution. Positive impacts such as increased visitation and community involvement are starting to be seen, but the overall effectiveness of implementation still requires strengthening in various sectors to ensure the sustainability of inclusive preservation.
Analisis Dampak Pernikahan Anak Usia Dini Menggunakan Pendekatan Street Level Bureaucracy di Kabupaten Sampang – Madura Fawaid Fawaid; Dida Rahmadanik; Adi Soesiantoro
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.2862

Abstract

Child marriage remains a serious issue in many regions of Indonesia, including Sampang Regency, Madura. Despite the implementation of laws that set the minimum legal age for marriage, early marriages are still widespread and bring various negative impacts, including educational dropout, reproductive health risks, and socio-economic problems. This study aims to analyze the impact of child marriage using the Street-Level Bureaucracy approach developed by Michael Lipsky (2010). This approach focuses on how front-line policy implementers-such as officials from the Office of Religious Affairs (KUA), Religious Court judges, social service officers, and community leaders-interpret and enforce child marriage prevention policies at the local level. This research employs a qualitative method with data collected through in-depth interviews with policy implementers and affected community members. The findings indicate that policy implementation is heavily influenced by the discretion of street-level bureaucrats and is shaped by local cultural values and social pressures. Variations in how policies are applied lead to inconsistent outcomes in child marriage prevention. The study also highlights that child marriage often results in school dropout, emotional and financial unpreparedness, and reproductive health risks.
Dampak Inovasi Layanan Pembayaran Pajak Restoran  Secara Online Melalui Aplikasi “Si Panjol Mobile” Terhadap Kepatuhan Wajib Pajak di Kabupaten Mojokerto Mahardika Dimas Saputra; Theofila Chevara Aira Nazaputri; Rahma Farahdini Putri; Addin Thathit Yudha Kusuma; Agus Widiyarta
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.2880

Abstract

This study examines the impact of the SiPanjol Mobile application on tax compliance among trestaurant taxpayers in Mojokerto Regency. The digital tax payment service helps address common issues in manual systems, such as delayed reporting and lack of transparency. Using a qualitative descriptive approach, data were gathered through interviews and field observations. The findings indicate that the application simplifies reporting and payment processes while promoting voluntary compliance. Overall, SiPanjol Mobile contributes to a more accessible and transparent local tax system.
Penerapan E-Samsat dalam Pelayanan Pajak Kendaraan: Tantangan dalam Penerapan Sistem Pajak Online di Jakarta Zahra Hanifah Salma; Bella Ola Shakira; Mega Arinda Pramessella; Agustina Fita Lestari Sitanggang; Fatkhuri Fatkhuri
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.2881

Abstract

This study aims to analyze the challenges in implementing e-Samsat as a form of digitalization of motor vehicle tax services in Jakarta. E-Samsat is an information technology-based public service innovation designed to simplify the online tax payment process, improve the efficiency of public services, and support local government transparency and accountability. This research uses a descriptive qualitative method with a literature study, which examines various sources such as scientific journals, policy reports, and related articles. The results show that challenges in implementing e-Samsat can be categorized into internal and external challenges. Internal challenges include limited technological infrastructure, weak system integration between agencies, dependence on one bank partner, and concerns over data security. Meanwhile, external challenges include the low digital literacy of the community, the lack of government socialization, and the tendency of the community to continue using conventional methods or intermediary services. This research confirms that the successful implementation of an online tax system depends not only on technological readiness, but also on the government's active role in building digital education and strengthening cross-sector collaboration. An adaptive and participatory policy approach is needed so that this program can embrace all levels of society, especially groups that are not familiar with online taxation.

Page 20 of 32 | Total Record : 320

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