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NADIA DWI IRMADIANI
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Public Service And Governance Journal
Published by Universitas 17 Agustus 1945 Semarang
ISSN : 29637252     EISSN : 27979083     DOI : 10.56444
Core Subject : Social,
Environmental Science Social Sciences
Public Service And Governance Journal adalah terbitan berkala ilmiah yang diterbitkan oleh program studi Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik Universitas 17 Agustus 1945 Semarang. Public Service And Governance Journal terbit 2 (dua) kali dalam setahun, pada bulan Januari dan Juli. Public Service And Governance Journal adalah jurnal berkala ilmiah yang menjadi sarana publikasi bagi akademisi, peneliti, dan praktisi di bidang administrasi publik dalam menerbitkan artikel hasil penelitian (riset) maupun artikel telaah konseptual atau riview. Ruang lingkup dibidang : Manajemen Pelayanan Publik, Kebiajakan Publik, Tata Kelola Pemerintahan
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 320 Documents
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Peran Pelayanan Publik 112 Dalam Meningkatkan Responsivitas Penanganan Darurat di Kota Mojokerto Theofila Chevara Aira Nazaputri; Diana Hertati
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2478

Abstract

The 112 emergency service is a system designed to provide a quick response to life-threatening emergency situations, such as traffic accidents, fires and crimes. This research aims to evaluate the effectiveness of the implementation of the 112 service in Mojokerto City in coordination between agencies such as the Civil Service Police Unit, Mojokerto Police, Health Service, and other related agencies. Using a qualitative descriptive method combining several data collection methods, this research analyzes the responsiveness of services that operate 24 hours non-stop and toll-free. The research results show the important role of public services 112 in increasing the responsiveness of emergency handling. The research concludes that the implementation of this service has contributed significantly to increasing the responsiveness of emergency management in the city of Mojokerto, as well as identifying the strengths and challenges in implementing the 112 emergency service in the city of Mojokerto.
Laying the Groundwork for Artificial Intelligence Policy: A Preliminary Assessment of Indonesian Governance Using UNESCO's RAM Framework Sajida Sajida; Ryza Dani Pratiwi
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2486

Abstract

The present study reflects upon the initial evaluation of Indonesia's readiness for the ethical adoption of artificial intelligence (AI) per the available evaluation framework, namely, the UNESCO Readiness Assessment Methodology (RAM). The analysis considers key legal, social, scientific, economic, and technical dimensions pertaining to governance of artificial intelligence in Indonesia, with the view to exploring particular gaps and opportunities for improvement. Following a detailed secondary-document analysis, this study underscores the capacity of the country to apply AI within economic, governance, and sustainable development domains while tackling ethical challenges. The study also makes recommendations for legal systems and frameworks, infrastructure, and interdisciplinary collaboration. The limitations of the present assessment are indicated, alongside guidance for future studies to pursue an inclusive and sustainable AI ecosystem in Indonesia.
Inovasi Perencanaan Anggaran Belanja Kegiatan Melalui Sistem Informasi Pemerintahan Daerah (SIPD) di Badan Kesatuan Bangsa dan Politik Kabupaten Sidoarjo Ahmad Nurrafi’ Arfitsani; Ananta Prathama
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2385

Abstract

This study examines the implementation of the Regional Government Information System (SIPD) for budget planning of activity expenditures at Bakesbangpol Sidoarjo. SIPD, an integrated system, aims to enhance the effectiveness and efficiency of planning and budgeting in accordance with the Ministry of Home Affairs Regulation Number 70 of 2019. Using a qualitative approach with observations, interviews, and document studies, the research reveals that SIPD offers advantages such as data synchronization between central and local governments, despite challenges like limited human resources and technical server issues. The implementation of SIPD in Bakesbangpol Sidoarjo requires adaptation and capacity-building to optimize the system. This study concludes by emphasizing the importance of technology-based innovation management in achieving transparency and accountability in regional budget planning.
Evaluasi Efektivitas dan Efisiensi Standard Operating Procedure (SOP) dalam Penerimaan Calon Penghuni Baru di Rusunawa Wonocolo Kabupaten Sidoarjo Rishad Daristama Baihaqi; Diana Hertati
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2407

Abstract

This study aims to evaluate the effectiveness and efficiency of Standard Operating Procedure (SOP) implementation in the new tenant admission process at Rusunawa Wonocolo, Sidoarjo Regency. This research employs a qualitative method using a literature review and observation approach, analyzing official documents, journals, and internship data. The findings reveal that SOP implementation at Rusunawa Wonocolo has not been fully effective or efficient. This is evidenced by inconsistencies between written procedures and field practices, limited adoption of digital technology, and a lack of transparency in the tenant selection process. Key challenges include budget constraints, reliance on manual methods, and insufficient staff training. This study recommends developing technology-based applications, such as the E-Rusun model implemented in Surabaya, to enhance service efficiency, transparency, and accountability. These findings are expected to serve as a foundation for improving public housing management and supporting the development of e-government-based public services in Sidoarjo Regency.
The Surabaya City Government’s Creativity in Making Surabaya a Healthy City Mangihut Siregar
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2409

Abstract

The city of Surabaya is known by various names such as the City of Heroes, Industrial City, and Harbour City. Recently, it has also been recognized as a Healthy City. This status was achieved through efforts at both local and global levels. This study explores the elements that contribute to Surabaya's recognition as a healthy city. Utilizing a qualitative research approach, the study involved subjects from the Surabaya City Government, community leaders, and selected residents. Data was gathered through methods including observation, interviews, literature reviews, and document analysis. The findings indicate that Surabaya's success as a healthy city is supported by multiple factors: substantial land assets, an adequate regional budget (APBD), a sufficient number of hospitals, effective empowerment of street vendors (PKL), and the establishment of Kader Surabaya Hebat (KSH). The Surabaya City Government has effectively leveraged the region's potential to achieve these results.
Inclusion in Industry : Advancing Equality for Disabled Workers in Manufacturing in Indonesia Hizwati Dalilati Hazhiyah; Indra Kertati
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2418

Abstract

The manufacturing industry plays a pivotal role in promoting workplace equality for employees with disabilities. This paper explores the historical context, current trends, and challenges faced by disabled workers in the manufacturing sector. Through a comprehensive literature review and empirical research, including surveys, interviews, and case studies, the study identifies significant barriers to inclusion, such as physical inaccessibility, attitudinal prejudices, and inadequate policies. It also highlights best practices and policies that manufacturing companies can adopt to foster an inclusive environment. These include inclusive hiring practices, workplace accommodations, and training programs to raise awareness and sensitivity among employees. The research showcases successful implementations of inclusive practices in various manufacturing companies, emphasizing the economic and social benefits of such initiatives. Increased productivity, innovation, and improved workplace morale are among the noted advantages. The paper concludes with recommendations for enhancing inclusion in the manufacturing industry and suggests future research directions to continue advancing equality for disabled workers. By addressing these challenges and adopting best practices, the manufacturing industry can set a benchmark for other sectors, demonstrating that inclusivity is not only a moral imperative but also a driver of business success.
Public Service Complaints Through Electronic Communication Media in The Era Of Digital Democracy in South Sumatera Province: Political and Public Policy Analysis Septiana Wulandari; Umi Rahmawati; Merita Auli; Tatang Sudrajat
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2432

Abstract

The development of communication and information technology currently has a major impact on the pattern of public complaints about public services which in the era of digital democracy are inseparable from the dynamics of regional government. The presence of regulations regarding public services through Law Number 25 of 2009 and various derivative regulations in the implementation of regional government is an important part of moving towards a more democratic life. This study aims to discuss the policy of the South Sumatera Provincial Government in handling public service complaints through electronic communication media in the era of digital democracy from a political and public policy perspective. The study uses a combination of normative legal methods and secondary data analysis. The study concludes that politically, handling public complaints about regional government services is a positive thing. In the context of digital democracy and the quality of public services, the response of the regional government to public complaints is a measure of good governance. The issuance of Regional Regulation Number 3 of 2013, Governor Regulation Number 26 of 2016, and Governor Regulation Number 9 of 2022 are concrete manifestations of public policy. As a product of the political process, this is substantively related to public services and public complaints in the digital era. The existence of an electronic complaint channel regarding public services opens up space for increasing public awareness of their rights. Political life will be more democratic when communication between the government and the people runs functionally. There are several regional policy substances that need to be improved.
Membangun Ekosistem E-Commerce yang Berkelanjutan untuk Industri Kreatif : Tantangan dan Peluang bagi Pemerintah Fitria Marisya; Wahyudi Syaputra; Sri Dweni Astuti; Jamilah Jamilah
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2439

Abstract

This research examines crucial issues related to the development of a sustainable e-commerce ecosystem for the creative industry in Indonesia. The main problems identified are uneven digital infrastructure, lack of digital literacy, and fierce competition in local and global markets. The purpose of this study is to analyze the challenges and opportunities faced by creative industry players in utilizing e-commerce platforms. The method used is literature review by collecting data from various secondary sources, including journal articles and policy reports. The results of the study show that collaboration between the government, the private sector, and local communities, as well as effective training programs, are very important to improve the competitiveness of creative industry players. The conclusion of this study emphasizes the need for an integrated approach in creating an e-commerce ecosystem that supports the growth of the creative industry in the digital era.
Analisis Faktor-faktor yang Memengaruhi Pemilihan Sektor Pekerjaan Penduduk Pendatang Asal Luar Bali di Kota Denpasar Fairuz Imarotul Wahyuni; Made Dwi Setyadhi Mustika
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2448

Abstract

Population movement or migration is a social process of the decision of each individual or group to move permanently or semi-permanently and settle in a desired area. The migration carried out certainly has various purposes, and one of the purposes of the population to migrate is to work. Bali is one of the regions in Indonesia that is in great demand and is used as a tourist destination by many people. However, its existence as a tourist destination area also makes Bali a target for migration destinations to get better jobs. The city of Denpasar as the capital of Bali Province also has a lot of potential cultural heritage destinations, in fact they are very concerned and develop cultural heritage sites in their city into a tour package, the many potentials of cultural heritage make the city of Denpasar then have a variety of jobs both in the formal and informal sectors. The objectives of this study are; 1) To analyze the influence of education level, age, working hours, income and work experience on the selection of employment sectors for immigrants from outside Bali in Denpasar City 2) To analyze the influence of education level, age, working hours, income and work experience partially on the selection of employment sectors for immigrants from outside Bali in Denpasar City and 3) To analyze the most dominant influence among education level, age, working hours, income and work experience on the selection of the employment sector of immigrants from outside Bali in the city of Denpasar. Using Binary Logistic Regression, the results of this study show that; 1) Education level, age, working hours, income, and work experience have a simultaneous effect on the selection of employment sectors for immigrants from outside Bali in Denpasar City 2) Education level and work experience partially have a positive effect on the selection of employment sectors. Meanwhile, age, income and working hours partially have a negative effect on the Selection of Job Sectors. 3) Income has the most dominant influence on the choice of job sector then followed by work experience, age, education and finally working hours.
Pengaruh Infrastruktur terhadap Pertumbuhan Ekonomi Provinsi Sulawesi Tengah Moch Alfazir Subhartha; Made Kembar Sri Budhi
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2452

Abstract

Development is a planned process carried out by the government or related institutions to encourage changes that contribute to improving people's welfare. In this case, development is seen as a systematic effort to achieve people's welfare, where the government plays a strategic role in driving the wheels of development, especially in supporting economic growth. Economic growth can be driven through infrastructure development, such as roads, electricity, and mining, because all three play an important role in supporting economic and social activities. This study aims to analyze the effect of road infrastructure, electricity infrastructure, and mining infrastructure on economic growth in Central Sulawesi Province. This study was conducted in Central Sulawesi Province using a quantitative method based on secondary data. The data analysis technique used is multiple linear regression. The results of the study show that simultaneously, road infrastructure, electricity infrastructure, and mining infrastructure have an effect on economic growth in Central Sulawesi Province. However, partially, only electricity infrastructure has been shown to have a significant effect on economic growth, while road and mining infrastructure do not show a significant effect. However, the government needs to review the strategy for developing and maintaining road and mining infrastructure. Factors such as the low quality and quantity of roads and the lack of development of downstream industries for nickel processing can be obstacles that hinder the effectiveness of this infrastructure in supporting economic growth. On the other hand, increasing electricity capacity and distribution remains a priority to support the development of the industrial sector and small businesses in the region.

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