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NADIA DWI IRMADIANI
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Public Service And Governance Journal
Published by Universitas 17 Agustus 1945 Semarang
ISSN : 29637252     EISSN : 27979083     DOI : 10.56444
Core Subject : Social,
Environmental Science Social Sciences
Public Service And Governance Journal adalah terbitan berkala ilmiah yang diterbitkan oleh program studi Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik Universitas 17 Agustus 1945 Semarang. Public Service And Governance Journal terbit 2 (dua) kali dalam setahun, pada bulan Januari dan Juli. Public Service And Governance Journal adalah jurnal berkala ilmiah yang menjadi sarana publikasi bagi akademisi, peneliti, dan praktisi di bidang administrasi publik dalam menerbitkan artikel hasil penelitian (riset) maupun artikel telaah konseptual atau riview. Ruang lingkup dibidang : Manajemen Pelayanan Publik, Kebiajakan Publik, Tata Kelola Pemerintahan
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 320 Documents
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Dinamika Triangular : Analisis Bibliometrik Corporate Social Responsibility, Political Connections, dan Sustainability Wydha Mustika Maharani; Dhiptya Ratri Anggraheni
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.2966

Abstract

This study presents a bibliometric analysis of the dynamic relationship between Corporate Social Responsibility (CSR), political connections, and sustainability. CSR has evolved from philanthropy to an important business strategy, driven by consumer demands and government regulations. Political connections influence the implementation of CSR, either facilitating or hindering it, depending on a country's governance system. Sustainability, measured by ESG pillars, is essential for competitiveness and long-term performance. Using the PRISMA and VOSviewer methodologies, 87 documents from Scopus were analyzed, revealing a significant increase in publications since 2019, with China and Indonesia as the main contributors. These findings identify 23 topic clusters, highlighting government interventions, green innovation, and sustainability reporting in enhancing CSR performance and corporate sustainability. This research provides significant theoretical and practical contributions to the CSR literature.
Analisis Program Surabaya Smart City Dalam Menunjang Tata Kelola Lingkungan Kampung Sehati di Kota Surabaya Raya Maulana Sabilillah; Rachmawati Novaria; Dida Rahmadanik
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.2968

Abstract

This study aims to analyze the role of the Surabaya Smart City Program in supporting environmental governance in Kampung Sehati, Surabaya City. The Smart City initiative implemented by the Surabaya City Government is part of an urban governance innovation based on integrated information technology and community participation. Kampung Sehati, as one of the pilot areas, serves as a case study to examine how technological approaches, regulations, and citizen engagement shape participatory, adaptive, and sustainable environmental governance. This research uses a qualitative descriptive method through in-depth interviews, field observations, and document studies. The results show that the Surabaya Smart City Program facilitates environmental management through digital platforms such as e-lingkungan, citizen reporting applications, and active community involvement in data-based decision-making. However, challenges remain regarding citizens' digital literacy, unequal participation, and the sustainability of programs after intervention ends. It can be concluded that this program significantly contributes to environmental governance in Kampung Sehati, especially in fostering collaboration between the government, community, and technology, although further efforts are needed to overcome the existing obstacles.
Partisipasi Masyarakat Dalam Implementasi Kebijakan Roti 7 Lapis Dinas Pemadam Kebakaran Dan Penyelamatan Kota Surabaya Najwa Tsaniya Anjainah; Ajeng Dwi Larasati; Dewi Rahma Aprilia Paramita; Binti Azizatun Nafi’ah
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.2970

Abstract

This study aims to analyze the level of community participation in the “Roti 7 Lapis” program (Response Time 7 Minutes of Free Fire Service) initiated by the Surabaya Fire and Rescue Department. Using a descriptive qualitative approach and Arnstein’s ladder of participation theory, the research explores citizen involvement in reporting, prevention, and early fire response. Data were collected through interviews and observations in two densely populated areas: Sidotopo Jaya and Kedung Rukem. The findings indicate that community participation has reached the "citizen control" level within the partnership stage, although it is not evenly distributed across regions. The main challenges include low public awareness, hoax reports to the 112 call center, and limited access for fire trucks due to environmental conditions. This study demonstrates that the success of the program relies not only on rapid response but also on efforts to foster meaningful community engagement. These findings contribute to the literature on participatory public policy within the context of urban emergency services.
Hubungan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan di Indomaret Area Gajahmungkur Kota Semarang Dewi Fatmasari; Retno Djohar Juliani; Rina Widayanti
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.2973

Abstract

This  study  aims  to  determine  the  relationship  between  the  work  environment  and  employee  job  satisfaction  at Indomaret  Area  Gajahmungkur,  Semarang  City.  The  type  of  research  used  is  quantitative  research.  The  primary data  source  is  from  Indomaret  Area  Gajahmungkur  employees.  The  population  and  sample  of  the  study  used Total  Sampling,  as  many  as  55  Indomaret  Area  Gajahmungkur  employees  who  are  all  employees  are  samples in  the  study.  Data  collection  techniques  used  questionnaires  and  literature  studies.  Data  processing  techniques used  editing,  coding,  scoring  and  tabulating.  The  work  environment  is  measured  using  a  five-level  Likert  scale, namely  Very  Good,  Good,  Quite  Good,  Not  Good,  and  Very  Not  Good.  Job  satisfaction  is  measured  on  a  scale of  Very  Satisfied,  Satisfied,  Quite  Satisfied,  Not  Satisfied  and  Very  Dissatisfied.The  data  was  analyzed  using  cross-tabulation  analysis  to  Based  on  the  results  of  the  study,  14%  stated  that  the  work  environment  is  very  good  so  that  employees  are very  satisfied,  7%  stated  that  the  work  environment  is  good  so  that  employees  are  very  satisfied,  13%  stated that  the  work  environment  is  very  good  so  that  employees  are  satisfied,  62%  stated  that  the  work  environment is  good  so  that  employees  are  satisfied,  2%  stated  that  the  work  environment  is  good  enough  so  that  employees are  satisfied  and  2%  stated  that  the  work  environment  is  good  enough  so  that  employees  are  quite  satisfied. The  work  environment  suggestion  is  for  Indomaret  which  opens  24-hour  service,  security  guards  are  needed who  can  help  maintain  store  security,  the  need  for  CCTV  cameras  both  inside  and  outside  the  area.  While  the  suggestion  for job satisfaction  is  that  the  company  can  add  other  compensation  so  that  employees  are  more satisfied  in  working.
Evaluasi Pelayanan Administrasi Kecamatan Mojoroto Kota Berdasarkan Indeks Kepuasan Masyarakat 2024 Dyah Ayu Rahmawati; Djoko Susanto; Mashuri Mashuri
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.2974

Abstract

This study aims to evaluate the performance of administrative services in Mojoroto District, Kediri City based on the 2024 Public Satisfaction Index (IKM) Survey. Based on the survey results, all performance indicators showed very good results, with an aggregate IKM score reaching 93.12. The assessment of service quality includes employee competence, infrastructure, and service innovations such as online systems and mobile services. In addition, the timeliness of administrative processing, service effectiveness, and employee independence and work commitment were also recorded as optimal. The public gave a positive assessment of administrative services, exceeding their expectations according to the Expectancy Disconfirmation Theory (Oliver, 1980). However, there are obstacles such as disruptions to the information system, fluctuations in requests, and lack of document readiness from the public. This study contributes to improving the quality of public services, with recommendations for strengthening the IT system, managing fluctuations in requests, and increasing public awareness of the required documents. These findings are expected to be a model for effective and responsive public administration services for other sub-districts in Kediri City.
Tata Kelola Potensi Pariwisata Berbasis Kearifan Lokal: Studi Kasus di Dermaga Kereng Bangkirai Intan Kumalasari; Hugo Peter Clayton Ginting; Tagoan Alvaro Setianu
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.2976

Abstract

Kereng Bangkirai Pier is one of the leading tourist destinations in Palangka Raya City. However, the potential of local wisdom-based tourism has not been optimally manifested, primarily due to governance issues in the management of the site. This research aims to analyze the governance of tourism potential based on local wisdom in Kereng Bangkirai pier of Palangka Raya City. This research uses a qualitative type with a case study approach. Data collection techniques through observation, interviews, and documentation studies in Kereng Bangkirai pier Palangka Raya City. The data analyzed using narrative analysis guided by the 3A concept—Attraction, Accessibility, and Amenities—proposed by Holloway et al. (2009), to map the local-wisdom-based tourism potential. The findings indicate that the Kereng Bangkirai tourism area meets various indicators within the 3A framework. However, these potentials still require further development to enhance tourist interest. Additionally, the study applied Democratic Governance theory by Norris (2012) as an analytical framework, focusing on four indicators: participation, transparency, accountability, and responsiveness. The results reveal that governance performance in these areas remains suboptimal. The implications of this study highlight the importance of local community involvement in the planning, management, and policy-making processes related to tourism at Kereng Bangkirai Pier. This research is expected to contribute to the development of a tourism governance model that aligns with the needs and aspirations of the local community.
Partisipasi Masyarakat Dalam Pelestarian Objek Wisata Kampung Adat Wolotopo Marhilga Agustina Miling; Maria M. Lino; Mariayani O. Rene
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.3014

Abstract

This study aims to describe the forms of community participation and analyze the supporting and inhibiting factors in the preservation of the Wolotopo Traditional Village tourism site, located in Ende Regency, East Nusa Tenggara. Employing a qualitative approach with a case study method, data were collected through in-depth interviews, participatory observations, and documentation involving purposively selected key informants, including traditional leaders, village officials, local residents, and representatives from the Tourism Office. The findings indicate that community participation comprises four main forms: psychological (idea contribution), physical (labor), material (goods), and financial (monetary) participation. Psychological participation remains limited due to low cultural literacy and a lack of participatory space, while other forms of participation demonstrate more active community involvement in cultural and environmental preservation efforts. Supporting factors include strong social solidarity, collective programs such as the “Clean Friday” initiative, and institutional collaboration, whereas obstacles consist of inadequate infrastructure, economic dependence on the primary sector, and limited human resource capacity in tourism management. Therefore, the preservation of Wolotopo Traditional Village requires a sustainable, collaborative approach grounded in community empowerment, local economic strengthening, and the enhancement of social and cultural competencies.
Kajian Implementasi Kebijakan Pengelolaan Sampah Menggunakan Soft System Methodology di Kota Bandung Medina Andini Herman; Endang Wirjatmi Trilestari
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.3016

Abstract

The growth of population and rapid urbanization in metropolitan areas have triggered a significant increase in waste volume, including in the city of Bandung. This study aims to analyze the implementation of waste management policies using the Soft System Methodology (SSM), particularly through the CATWOE analysis framework. The research was conducted in three sub-districts with distinct characteristics—Coblong, Arcamanik, and Cinambo through in-depth interviews with key stakeholders and field observations. The findings reveal that programs such as Kang Pisman and TPS3R face major challenges related to public participation, cross-sectoral coordination, and limited resources. The CATWOE analysis identifies the need for system improvement by considering the perspectives of all stakeholders: the community (Customer), technical implementers (Actor), policy makers (Owner), and external environmental factors (Environment) that influence the effectiveness of waste management policies.
Strategi Komunikasi Pemasaran untuk Penguatan Urban Farming di Kelurahan Mangunsari, Kecamatan Gunungpati Rekno Sulandjari; Dina Damayanti; Heru Sri Wulan; Leonardo Budi Hasiholan; Angel Maynanda Ayu Gracia Fani
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.3017

Abstract

In the digital era, marketing communication must dynamically adapt to technological developments and shifts in consumer behavior. Social media, interactive content, and data-driven marketing have become essential components of modern strategies. Social media platforms not only serve promotional purposes but also enable direct engagement, feedback collection, and the strengthening of emotional connections with consumers. Visual content such as videos and photos of urban farming activities help expand outreach and raise public awareness. This study aims to analyze the marketing communication strategies that strengthen urban farming programs in Mangunsari Village, Salatiga City, using a qualitative approach. The findings reveal that urban farming actors actively utilize multiple communication platforms—both written and digital—to promote their initiatives. Key strategies include publishing features on digital platforms such as Kompasiana.com and optimizing social media to showcase cultivation and harvest activities. Furthermore, the support from local administrative officials plays a vital role in enhancing marketing communication efforts. Policy guidance and facilitation of interactions with external stakeholders create broader networking opportunities. This success story illustrates that a synergy between creative communication strategies and institutional support can effectively promote urban farming as a community-based solution for improving local welfare through the use of local wisdom.
Profesionalitas Aparatur PPPK: Peran Kinerja, Kompetensi, Motivasi, Dan Budaya Organisasi Dedy Lasmono; Roy Haris Oktabian; Hamdan Hamdan; Efendi Sugianto; Panca Tuah Tuha
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.3018

Abstract

This research was conducted with the aim of evaluating the extent of the professionalism of the apparatus within the Central Bangka Regency Government by examining how performance affects it, as well as evaluating the extent to which competence, motivation, and organizational culture contribute to the achievement of the performance of Government Employees with Employment Agreements (PPPK). By applying a quantitative approach and explanatory research design, data was obtained through a survey of 191 respondents, then analyzed using multiple linear regression methods and simple linear regression. The results of the analysis show that the three independent variables simultaneously or separately have a significant influence on employee performance, where organizational culture emerges as the most dominant factor. In addition, performance has been proven to make a positive and significant contribution to the formation of apparatus professionalism. These findings confirm that the level of professionalism cannot be separated from the work performance displayed, which is substantially determined by individual abilities, motivational drive, as well as the collective values that live in the organization's culture. Based on these results, the policy recommendations that can be drawn highlight the urgency to strengthen the organizational culture based on the core values of the State Civil Apparatus, encourage the development of competencies in accordance with the needs of the position, and reorganize the incentive system and performance evaluation to build a more professional and responsible bureaucracy.

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