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Public Service And Governance Journal
Published by Universitas 17 Agustus 1945 Semarang
ISSN : 29637252     EISSN : 27979083     DOI : 10.56444
Core Subject : Social,
Environmental Science Social Sciences
Public Service And Governance Journal adalah terbitan berkala ilmiah yang diterbitkan oleh program studi Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik Universitas 17 Agustus 1945 Semarang. Public Service And Governance Journal terbit 2 (dua) kali dalam setahun, pada bulan Januari dan Juli. Public Service And Governance Journal adalah jurnal berkala ilmiah yang menjadi sarana publikasi bagi akademisi, peneliti, dan praktisi di bidang administrasi publik dalam menerbitkan artikel hasil penelitian (riset) maupun artikel telaah konseptual atau riview. Ruang lingkup dibidang : Manajemen Pelayanan Publik, Kebiajakan Publik, Tata Kelola Pemerintahan
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 320 Documents
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Public Service Complaints Through Electronic Communication Media in The Era Of Digital Democracy in South Sumatera Province: Political and Public Policy Analysis Septiana Wulandari; Umi Rahmawati; Merita Auli; Tatang Sudrajat
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2432

Abstract

The development of communication and information technology currently has a major impact on the pattern of public complaints about public services which in the era of digital democracy are inseparable from the dynamics of regional government. The presence of regulations regarding public services through Law Number 25 of 2009 and various derivative regulations in the implementation of regional government is an important part of moving towards a more democratic life. This study aims to discuss the policy of the South Sumatera Provincial Government in handling public service complaints through electronic communication media in the era of digital democracy from a political and public policy perspective. The study uses a combination of normative legal methods and secondary data analysis. The study concludes that politically, handling public complaints about regional government services is a positive thing. In the context of digital democracy and the quality of public services, the response of the regional government to public complaints is a measure of good governance. The issuance of Regional Regulation Number 3 of 2013, Governor Regulation Number 26 of 2016, and Governor Regulation Number 9 of 2022 are concrete manifestations of public policy. As a product of the political process, this is substantively related to public services and public complaints in the digital era. The existence of an electronic complaint channel regarding public services opens up space for increasing public awareness of their rights. Political life will be more democratic when communication between the government and the people runs functionally. There are several regional policy substances that need to be improved.
Membangun Ekosistem E-Commerce yang Berkelanjutan untuk Industri Kreatif : Tantangan dan Peluang bagi Pemerintah Fitria Marisya; Wahyudi Syaputra; Sri Dweni Astuti; Jamilah Jamilah
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2439

Abstract

This research examines crucial issues related to the development of a sustainable e-commerce ecosystem for the creative industry in Indonesia. The main problems identified are uneven digital infrastructure, lack of digital literacy, and fierce competition in local and global markets. The purpose of this study is to analyze the challenges and opportunities faced by creative industry players in utilizing e-commerce platforms. The method used is literature review by collecting data from various secondary sources, including journal articles and policy reports. The results of the study show that collaboration between the government, the private sector, and local communities, as well as effective training programs, are very important to improve the competitiveness of creative industry players. The conclusion of this study emphasizes the need for an integrated approach in creating an e-commerce ecosystem that supports the growth of the creative industry in the digital era.
Analisis Faktor-faktor yang Memengaruhi Pemilihan Sektor Pekerjaan Penduduk Pendatang Asal Luar Bali di Kota Denpasar Fairuz Imarotul Wahyuni; Made Dwi Setyadhi Mustika
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2448

Abstract

Population movement or migration is a social process of the decision of each individual or group to move permanently or semi-permanently and settle in a desired area. The migration carried out certainly has various purposes, and one of the purposes of the population to migrate is to work. Bali is one of the regions in Indonesia that is in great demand and is used as a tourist destination by many people. However, its existence as a tourist destination area also makes Bali a target for migration destinations to get better jobs. The city of Denpasar as the capital of Bali Province also has a lot of potential cultural heritage destinations, in fact they are very concerned and develop cultural heritage sites in their city into a tour package, the many potentials of cultural heritage make the city of Denpasar then have a variety of jobs both in the formal and informal sectors. The objectives of this study are; 1) To analyze the influence of education level, age, working hours, income and work experience on the selection of employment sectors for immigrants from outside Bali in Denpasar City 2) To analyze the influence of education level, age, working hours, income and work experience partially on the selection of employment sectors for immigrants from outside Bali in Denpasar City and 3) To analyze the most dominant influence among education level, age, working hours, income and work experience on the selection of the employment sector of immigrants from outside Bali in the city of Denpasar. Using Binary Logistic Regression, the results of this study show that; 1) Education level, age, working hours, income, and work experience have a simultaneous effect on the selection of employment sectors for immigrants from outside Bali in Denpasar City 2) Education level and work experience partially have a positive effect on the selection of employment sectors. Meanwhile, age, income and working hours partially have a negative effect on the Selection of Job Sectors. 3) Income has the most dominant influence on the choice of job sector then followed by work experience, age, education and finally working hours.
Pengaruh Infrastruktur terhadap Pertumbuhan Ekonomi Provinsi Sulawesi Tengah Moch Alfazir Subhartha; Made Kembar Sri Budhi
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2452

Abstract

Development is a planned process carried out by the government or related institutions to encourage changes that contribute to improving people's welfare. In this case, development is seen as a systematic effort to achieve people's welfare, where the government plays a strategic role in driving the wheels of development, especially in supporting economic growth. Economic growth can be driven through infrastructure development, such as roads, electricity, and mining, because all three play an important role in supporting economic and social activities. This study aims to analyze the effect of road infrastructure, electricity infrastructure, and mining infrastructure on economic growth in Central Sulawesi Province. This study was conducted in Central Sulawesi Province using a quantitative method based on secondary data. The data analysis technique used is multiple linear regression. The results of the study show that simultaneously, road infrastructure, electricity infrastructure, and mining infrastructure have an effect on economic growth in Central Sulawesi Province. However, partially, only electricity infrastructure has been shown to have a significant effect on economic growth, while road and mining infrastructure do not show a significant effect. However, the government needs to review the strategy for developing and maintaining road and mining infrastructure. Factors such as the low quality and quantity of roads and the lack of development of downstream industries for nickel processing can be obstacles that hinder the effectiveness of this infrastructure in supporting economic growth. On the other hand, increasing electricity capacity and distribution remains a priority to support the development of the industrial sector and small businesses in the region.
Peran dan Hambatan Lembaga Pemasyarakatan dalam Mendukung Pemulihan Mental Warga Binaan Pemasyarakatan Studi di Kantor Wilayah Kementrian Hukum dan Hak Asasi Manusia Sumatera Utara Harry Julius Pratama Manalu; Janpatar Simamora
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2463

Abstract

Corrections is one of the subsystems in criminal justice in Indonesia which carries out legal implementation in the field of treatment of prisoners, inmates and children. Corrections function in providing services, guidance, social guidance, care, security and supervision for inmates, without exception. This function is carried out based on the regulations that have been regulated in the statutory provisions. When inmates are placed in correctional institutions, they tend to experience changes in mental health caused by stress and depression as well as feelings of loneliness experienced by inmates. Therefore, correctional institutions have a role in restoring the mental health experienced by inmates. In carrying out its role, correctional institutions also experience obstacles which of course can have an impact on the implementation of the role of correctional institutions. This research uses deep research methods with descriptive qualitative methods. The results of the research that has been conducted show that correctional institutions have a role in restoring the mental health experienced by inmates. This can be seen from the programs carried out by correctional institutions to support the recovery of the mental health of inmates, although there are several obstacles, correctional institutions are still trying to carry out their role.
Evaluasi Kinerja Pelayanan Publik Di Kantor Kelurahan Ngronggo Kota Kediri Muhamad Ansori
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2464

Abstract

Public service is a fundamental aspect of government to fulfil the needs of the community in a fair, efficient, and quality manner. This study aims to evaluate the performance of public services in Kelurahan Ngronggo, Kediri City, based on relevant service indicators. The research used a descriptive qualitative approach with primary data from interviews and observations, and secondary data from official reports. The results showed that the quality of service in 2023 was in the good category with an IKM value of 86.54, but decreased compared to 2022 which reached 91.31 (very good). This decline was caused by limited technological infrastructure, lack of employee training, uneven distribution of tasks, and complicated administrative procedures. To address these issues, the recommended strategic measures include technological updates, regular training, digitisation of the service system, increased cooperation between employees, and simplification of administrative procedures. With the implementation of these strategies, it is expected that the quality of public services in Kelurahan Ngronggo can improve, fulfil community expectations, and build public trust in the government.
Implementasi Penyelenggaraan Reformasi Birokrasi di Era Otonomi Daerah di Indonesia Christine Diah Wahyuningsih; Rr. Kurniasih Wilujeng
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2466

Abstract

This study aims to analyze the implementation of government bureaucracy reform in Indonesia using secondary data and qualitative descriptive analysis methods. Bureaucratic reform is an essential step to improve the quality of public services and government effectiveness, particularly at the regional level. The implementation of this reform is expected to create an efficient, transparent, accountable bureaucracy, free from corruption, collusion, and nepotism. Based on the collected data, the results of the study show that although various reform programs have been implemented, the main challenge faced is resistance to change within the bureaucracy itself, as well as a lack of deep understanding of the principles of good governance. This study also identifies the importance of a consistent reward and punishment system to support the success of the reform. Furthermore, strengthening training and enhancing the motivation of civil servants are necessary for the effective implementation of bureaucratic reform. Therefore, awareness and collective commitment from all stakeholders are key to achieving the goals of bureaucratic reform.
Transformasi Digital dalam Pelayanan Publik: Analisis Implementasi Aplikasi PRO Denpasar Sebagai Model E-Government di Indonesia Maliki Aji Prakoso; Senna Wahyu Aji; Aji Ryandana; Rio Febrian; Rico Widit
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2467

Abstract

Digitization has driven information technology to become a fundamental foundation in facilitating human tasks across various aspects, including governance. This study focuses on the implementation of the Online Public Service Application (PRO) Denpasar as part of e-government implementation in Denpasar City. The research aims to analyze the effectiveness of the PRO Denpasar application in improving the quality of public services, identify implementation challenges, and formulate improvement strategies based on a SWOT analysis. This study employs a descriptive qualitative method as the issues examined are social and dynamic in nature. This method enables researchers to explore phenomena in-depth by gathering information from various perspectives. The qualitative approach provides flexibility in understanding the social context and the dynamics of interactions between individuals or groups related to the phenomenon being studied. The results indicate that although the public satisfaction level with the application exceeds 80%, several challenges remain, such as uneven socialization, digital divides, and slow responses from relevant parties. The proposed strategies include developing a collaboration-based digital platform, enhancing data security, and implementing digital inclusion programs. This research underscores the importance of multi-stakeholder collaboration and continuous innovation to support the success of e-government.
Penerapan New Public Service (NPS) dalam Pelayanan Identitas Kependudukan Digital (IKD) di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Tangerang Trisya Walza Rizkita; Rifdah Silawarti; Bagus Sajiwa; Muhamad Rizqi Priatna; Irvan Arif Kurniawan
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2468

Abstract

In response to the major impact of rapid developments in the era of globalization on the public service paradigm, many government institutions have implemented the New Public Service (NPS) concept. This concept is community-oriented and prioritizes the principle of innovation to create more efficient and responsive public services. To understand and analyze the implementation of the New Public Service (NPS) in Digital Population Identity (IKD) services at the Tangerang Regency Dukcapil Office, this research uses a qualitative approach with descriptive methods and is based on the seven NPS principles initiated by Denhardt J.V & Denhardt R.B (2003). The research informants came from the Population Administration Information Systems Section. Data collection techniques are carried out through interviews, observation and documentation. The implementation of the New Public Service (NPS) in the Tangerang Regency Dukcapil Disdukcapil in IKD services has generally illustrated an effort to create a better public service environment, sensitive to community needs, and respecting the rights of citizens. However, the research results show that there is still one principle that has not been implemented, namely "Value people, not just productivity." Therefore, to maximize results, continuous efforts are needed to increase public awareness, provide adequate resources, and utilize the latest information technology in public services.
Evaluasi Pelayanan Program Inovasi "POS KAMLING" (Pelayanan On The Spot Kecamatan Keliling) di Kecamatan Gedangan Kabupaten Sidoarjo Putri Rahma Sari; Tukiman Tukiman
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2471

Abstract

The on the spot mobile sub-district service program (POSKAMLING) is an innovative service in Gedangan sub-district, Sidoarjo Regency which aims to bring direct services closer to the community in the form of mobile services. This article aims to determine the Evaluation of the POSKAMLING Program (On The Spot Mobile Sub-district Service) in Gedangan Sub-district, Sidoarjo Regency. The problem is focused on Program Evaluation. The data analysis uses Milles' analysis technique. Hubernman and Salda 2014. The theoretical reference used is William N Dunn's theory (2003), which consists of Effectiveness, Efficiency, Adequacy, Leveling, Responsiveness, and Accuracy. The informants of this study involved key informants including the Gedangan Sub-district Computer Administrator and the Population and Civil Registration Service Staff in the Population Administration Information System Management Section. Based on the research results, the POSKAMLING Program is said to be very effective and efficient because the service makes it easier for the community. This program has proven to be right on target and satisfies community groups. However, in the efficiency criteria there are shortcomings and obstacles in the implementation of the POSKAMLING Program such as late delivery of forms. So that makes people wait a long time in the process of managing population documents.

Page 18 of 32 | Total Record : 320

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