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Greenation International Journal of Tourism and Management

GIJTM
Website

Published by Greenation Research

ISSN : 29866103 EISSN : 2986559X DOI : https://doi.org/10.38035/gijtm

Core Subject : Economy,

Economics, Econometrics & Finance

Greenation International Journal of Tourism and Management (GIJTM) is a scientific journal in the field of tourism and management published and managed by Greenation Research & Yayasan Global Resarch National. This journal aims to disseminate information on research and development results, studies, and critical thinking about tourism and management. It is hoped that this dissemination can be utilized in real practice by relevant stakeholders in identifying and solving problems for tourism development and management purposes.

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 258 Documents

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Bibliometric Analysis of Servant Leadership Research Trends Mauledy Ahmad
Greenation International Journal of Tourism and Management Vol. 2 No. 2 (2024): (GIJTM) Greenation International Journal of Tourism and Management (June - Agus
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i2.214

This study aims to analyze how research on servant leadership in the field of Human Resource Management is classified along with its trends and to find out what topics can be used as research variables in the future. The research method is a literature review using a bibliometric analysis approach starting from defining the keywords 'servant leadership' and 'Journal' in the Publish or Perish application with Google Scholar as a database. After narrowing the results by selecting a special topic in 'Human Resource Management, 840 related articles were obtained to be reviewed from 980 articles of initial search results. Then, I compiled meta data using the Mendeley application. The Vosviewer application was used to visualize research trends. The results showed that the classification of research on servant leadership in human resource management was divided into 7 clusters with topics centred on servant leadership, behaviour, and job satisfaction. Service, development, work engagement, servant leadership characteristics, servant, employee performance, organizational commitment, workplace, Organizational Citizenship behaviour, Turnover Intention and Servant Leadership Behavior are a cluster in the field of Human Resource management. The number and lack of variety of research needed for more review limit this research.

Citizenship Behavior in the Workplace: An Exploration of Employee Motives Kartika Nuradina; Aldinel Fikri; Diana Harding
Greenation International Journal of Tourism and Management Vol. 2 No. 2 (2024): (GIJTM) Greenation International Journal of Tourism and Management (June - Agus
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i2.219

This research explores the role of motives in explaining individual involvement in organizational citizenship behavior (OCB). Three motives of citizen behavior were identified: prosocial values (PV), organizational concern (OC), and impression management (IM). Scales that measured these motives and other variables known to covary with OCB were correlated with 5 dimensions of OCB. Questionnaires were administered to 112 employees of Bandung City Municipal Office. Prosocial values exhibited the strongest association with individual-focused OCB, while organizational concern displayed the strongest link with organization-oriented OCB. Each motive independently contributed to explaining variance in OCB. The results emphasize the significance of motives in understanding OCB.

The Effectiveness of Using Human Resource Information System on the Performance of Employees at Hermina Arcamanik Hospital Sani Fitriyani; Kelvin Herlambang H; Muhammad Prakarsa Al Qadr Saleh; Candra Mecca Sufyana
Greenation International Journal of Tourism and Management Vol. 2 No. 2 (2024): (GIJTM) Greenation International Journal of Tourism and Management (June - Agus
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i2.227

To remain competitive in the health industry and streamline performance, an efficient human resource management system is essential. This research employs a qualitative approach with a case study design, gathering data through semi-structured interviews and direct observation. The findings reveal that Human Resource Information System (HRIS XPRESSO), implemented in 2019, offers features such as managing employee personal data, training records, and integrating recruitment and payroll processes. This system has significantly enhanced HR department performance by simplifying data access and reducing manual processes. However, challenges such as large file rejections, server disruptions, and limited access outside the hospital were identified. To enhance effectiveness, feature improvements and access adjustments are necessary. In conclusion, HRIS XPRESSO has proven effective in boosting HR operational efficiency but requires ongoing evaluation and institutional reforms to address existing challenges and fully leverage its benefits for the organization.

Handling Complaints Against Revisit Intentions Through Satisfaction in Handling Guest Complaints at Hotel Artotel Thamrin Jakarta Linda Desafitri RB; Vienna Artina
Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i3.229

The handling of guest complaints must be simplified both in the process of handling, the method and time of handling the complaint where the purpose of the complaint on the guest's complaint can function as a source of service improvement in the future and good handling of customer complaints determines the customer's attitude in experiencing the quality of service which has an impact on the intention of returning guests in the future. The results of this study obtained the results that: (1) Handling Complaint directly has a significant influence on Satisfaction with Handling Complaint; (2) Handling Complaints directly has a significant influence on the Revisit Intention; (3) Satisfaction with Handling Complaint directly has a significant influence on the Revisit intention and (4) Indirectly there is a significant influence between Handling Complaint on the Revisit intention and through Satisfaction with Handling Complaint.

The Importance of Quality Service in Increasing Customer Loyalty: A Case Study of Traditional Ships Subehana Rachman
Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i3.235

This study investigates the influence of service quality on customer perception, satisfaction, and loyalty in North Jakarta. The study employs a quantitative research method, gathering data from 28 tourists who utilize the port's services. Researchers collected data for one month by directly distributing questionnaires. We carried out the data analysis using SPSS version 25. The analysis results showed a significant relationship between service quality, customer satisfaction, and loyalty. Better service quality and high customer satisfaction tend to increase customer loyalty. This study sheds light on the significance of focusing on service quality and customer satisfaction as a strategy to maintain and increase customer loyalty in the future. However, there are still other factors that need to be considered in understanding customer loyalty, such as price, promotion, and brand image. Further research, taking into account these additional variables, can provide a more complete understanding of the factors that influence customer loyalty at traditional ports such as North Jakarta.

Analysis of Emotional Intelligence, Compensation and Career Path on Tour Guide Performance Through Job Satisfaction Muhammad Yusuf; Uus Mohammad Darul Fadli; Esti Liana; Jarot Santosa; Murni S ulistyowati
Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i3.238

The purpose of this literature study is expected to build a hypothesis regarding the influence between variables that can later be used for further research in the scope of human resource management. The literature review research article on the analysis of emotional intelligence, compensation and Career Path on tour guide performance through job satisfaction is a scientific literature article in the scope of human resource management science. The approach used in this literature review research is descriptive qualitative. The data collection technique is to use literature studies or conduct a review of relevant previous articles. The data used in this descriptive qualitative approach comes from previous research that is relevant to this research and is sourced from academic online media such as the Thomson Reuters Journal, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage, Web of Science, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital reference books. In previous studies, 1 relevant previous article was used to review each independent variable. The results of this literature review article are: 1) Emotional Intelligence influences Job Satisfaction; 2) Compensation influences Job Satisfaction; 3) Career Path influences Job Satisfaction; 4) Emotional Intelligence influences Tour Guide Performance; 5) Compensation influences Tour Guide Performance; 6) Career Path influences Tour Guide Performance; 7) Job Satisfaction influences Career Path; 8) Emotional Intelligence influences Tour Guide Performance through Job Satisfaction; 9) Compensation influences Tour Guide Performance through Job Satisfaction; and 10) Career Path influences Tour Guide Performance through Job Satisfaction.

Analysis of Competency, Discipline, and Self-Efficacy on The Performance of Aviation Security Staff: Literature Review Primadi Candra Susanto; Ni Nyoman Sawitri; Hapzi Ali; Zahara Tussoleha Ronny
Greenation International Journal of Tourism and Management Vol. 2 No. 3 (2024): (GIJTM) Greenation International Journal of Tourism and Management (September -
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i3.239

This research aims to see the influence between variables and analyze the factors that cause personal aviation security performance. This research uses a literature review study to systematically review previous articles to see their correlation with current research. The results show that there is an influence between all independent variables on the dependent variable. This finding could be something new in qualitative research, aviation security performance can improve with competency appropriate to their field of work, work discipline while on duty, and self-efficacy at all levels, thereby creating good work achievements according to management's expectations. In human resource management research, there is no research framework like this article and the hypotheses in this research are very rarely found in previous research. Purpose – This research builds a theory of whether there is an influence between independent variables on the dependent variable. Design/methodology/approach – The method used is library research which analyzes previous articles as a literature review. Findings – There is a significant influence between variable X1 on Y, variable X2 on Y, and variable X3 on Y. Research limitations/implications – Many other factors influence performance, including remuneration, motivation, leadership style, and job satisfaction. Practical implications – The depth of this research reviews the performance of personal aviation security who are tasked with checking the luggage of passengers entering the airport area. Originality/value – Researchers have tried to look for the same research model but have not found it, there has never been previous research that discusses the influence of the independent variable on the dependent variable.

Empowering Local Voices: Transforming Valu Beach into a Sustainable Tourism Destination Tettie Setiyarti; Marciana Gonzaga; Ida Ayu Trisna Wijayanthi; I Gusti Gede Oka Pradnyana; Sagung Agung Diah Pradnya Handayani
Greenation International Journal of Tourism and Management Vol. 2 No. 4 (2024): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v2i4.241

Local community empowerment is essential for sustainable tourism development, enabling communities to actively participate in tourism planning and management. This article examines the role of community participation in the development of Valu Beach in Pitileti Village, Lautem District, Timor-Leste. Employing qualitative descriptive analysis, the study reveals that local engagement is vital for maximizing economic and social benefits while preserving the environment. Despite existing challenges, such as limited accessibility and a lack of tourism management skills, community enthusiasm indicates a strong desire for involvement. The research highlights the importance of enhanced infrastructure, targeted training, and government support to foster a collaborative approach. By leveraging local assets, ie. natural beauty, cultural richness, and community spirit, Valu Beach can emerge as a sustainable tourism destination, benefiting both the community and visitors alike.

Research Study on the Satisfaction Level of Uber Users with Respect to Ahmedabad City Baraiya Deep P; Monil Rajapara; Harshvadhan Sinh Zala; Kavya Patel; Rahul Chauhan; Andino Maseleno; R Rizal Isnanto
Greenation International Journal of Tourism and Management Vol. 1 No. 4 (2023): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v1i4.254

This study investigates user satisfaction among Uber users in Ahmedabad, India, focusing on key factors such as digital media consumption, the impact of the COVID-19 pandemic on household income, spending priorities, binge-watching habits, and perceptions of work-life balance. Using ANOVA analysis, significant differences were found in users' feelings of being overwhelmed by work and personal responsibilities, while other factors showed uniformity across demographic groups. These findings highlight the influence of socioeconomic factors on digital life balance, emphasizing the need for tailored strategies to enhance user satisfaction. By contributing to the understanding of the sharing economy's impact on urban mobility, this research provides valuable insights for improving user experiences in similar contexts. Future studies should consider longitudinal trends and cross-cultural comparisons to further enrich this evolving field.

The Influence of Leadership Style and Work Motivation on Teacher Performance (Study on Teachers of SMPN 18 Bandung City) Siti Hafsoh; Deden Komar Priatna; R Jusdijachlan
Greenation International Journal of Tourism and Management Vol. 1 No. 1 (2023): (GIJTM) Greenation International Journal of Tourism and Management (March - May
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v1i1.260

The purpose of this study was to determine and analyze: (1) Leadership Style; (2) Work Motivation; (3) Teacher Performance; and (4) the influence of leadership style and work motivation on teacher performance at SMP Negeri 18 Bandung, both simultaneously and partially. This study uses a quantitative approach with multiple regression analysis. The source of research data is primary data. The unit of analysis in this study was the teachers of SMP Negeri 18 Bandung. The research data was collected using a questionnaire via google form with a population of 46 respondents using the census method where all members of the population were involved in this study. The results showed that the leadership style was included in the good category, work motivation was in the doubtful/good enough category and teacher performance was in the very good category. Leadership Style and Work Motivation simultaneously have an effect on the performance of SMP Negeri 18 Bandung teachers. However, partially leadership style is more dominant in influencing teacher performance compared to work motivation. Thus the main priority is to maintain a leadership style that has been going well so that the teachers of SMP Negeri 18 Bandung can work effectively in carrying out their duties.

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name M. Rizky Mahaputra

Contact Email greenation.info@gmail.com

Phone +6281210467572

Journal Mail Official greenation.info@gmail.com

Editorial Address Jl. Kapt. A. Hasan, Telanaipura Jambi-Indonesia

Location Kota jambi, Jambi INDONESIA

Abstract

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Abstract

Contact Name
M. Rizky Mahaputra

Contact Email
greenation.info@gmail.com

Phone
+6281210467572

Journal Mail Official
greenation.info@gmail.com

Editorial Address
Jl. Kapt. A. Hasan, Telanaipura Jambi-Indonesia

Location
Kota jambi,

Jambi

INDONESIA