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Jurnal Manajemen Maranatha
Published by Universitas Kristen Maranatha
ISSN : 14119293     EISSN : 25794094     DOI : http://doi.org/10.28932/jmm
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Focus and scope of Jurnal Manajemen Maranatha areas include marketing management, financial management, human resource management, operation management, and entrepreneurship. JMM accepts articles in the form of quantitative and qualitative research results, conceptual studies, and various other similar scientific papers.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 344 Documents
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Peran ecolabel awareness dan green perceived quality pada purchase intention Dian Novita; Nurul Husna
Jurnal Manajemen Maranatha Vol 20 No 1 (2020): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v20i1.2909

Abstract

Global market recently tend to be concerning about green market with green product. The purpose of this paper is to analyze the impact of ecolabel awareness and green perceived quality on purchase intention. This research used probability sampling technique method with random sampling procedure but based on gender (female respondent), to represent all respondent that used green cosmetic product in Bandar Lampung. It was designed from three variabels using a Likert scale. It used SmartPLS 3.0 to analyze data. The finding of this study reveals that ecolabel awareness has positive but no significant direct effect on purchase intention, whereas green perceived quality has a positive and significant effect on purchase intention.
Analisis atribut toko online terhadap repurchase intention dengan mediasi customer satisfaction di Indonesia Boni Jovianggi; Yasintha Soelasih
Jurnal Manajemen Maranatha Vol 20 No 1 (2020): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v20i1.2910

Abstract

Consumer behavior is currently experiencing changes in shopping. Technological developments cause changes in consumers. Companies see changes in consumer shopping patterns. Consumers buy through not only offline, but also online. Patterns of change are not only for products, but services as well as changes in purchases. This development has led to the emergence of online stores, giving rise to online applications. This study aims to determine whether the attributes of online stores affect repurchase intention in online shopping applications. Besides, this study was also conducted to determine the mediating variable's effect on customer satisfaction on the relationship between online store attributes and repurchase intention. The sampling method used in this study is non-probability sampling with a purposive sampling technique. This study's data were obtained by distributing an online questionnaire to 201 respondents who were account holders and had shopped in an online application. The indicators and variables in this study were tested for their’s validity and reliability before being used in data collection. The validity used is confirmatory factor analysis (CFA) and reliability used is composite reliability (CR) and average variance extracted (AVE). This study uses data analysis method of Structural Equation Modeling (SEM) with Lisrel for Windows 8.70 software to test the research hypotheses. This study's results indicate that the attributes of online stores do not directly have a significant effect on repurchase intention. Online store attributes have a significant effect on repurchase intention by mediation of customer satisfaction.
Analisis perbandingan pengaruh store atmosphere terhadap loyalitas pelanggan coffee shop di Bandung Christian Bernard Gunawan; Syahputra Syahputra
Jurnal Manajemen Maranatha Vol 20 No 1 (2020): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v20i1.2935

Abstract

Nowadays, increasing in the Indonesia coffee industry, especially in Bandung city, is more interesting to be researched more deeply. This research was conducted to determine store atmosphere and customer loyalty at coffee shops in Bandung city, how much impact it has, also there is a difference in customer loyalty at coffee shops in Bandung city. In this research, researchers use a quantitative method, with the type of research is descriptive-causality. Sampling was used non-probability method, with purposive sampling type, by 20 respondents in each of the five coffee shops. By using descriptive analysis, simple regression analysis, and one-way ANOVA methods, the results show that store atmospheres significantly affect customer loyalty at coffee shops. Besides that, this research found that store atmospheres have an effect of 38,8% on customer loyalty and other factors that do not in this research effect of 61,2%. This research also shows that there is no difference in customer loyalty at coffee shops. Researchers concluded that store atmosphere and customer loyalty at these five coffee shops in Bandung, already included in the excellent category. However, these five coffee shops need to lead a different uniqueness from the side of store atmospheres. This matter is necessary, so customers feel a different store atmosphere from others, thus becomes the uniqueness of coffee shops. This research expects to provide input for five coffee shops that researched and coffee shop entrepreneurs, as well as being information for further study.
How spiritual leadership and organizational culture influence employee performance? Anggara, Fajar Surya Ari; Aulia, Alfin
Jurnal Manajemen Maranatha Vol 20 No 2 (2021): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v20i2.2939

Abstract

Spiritual leadership management is causal leadership for organizations designed to produce educational organizations that are intrinsically motivated. The aim of spiritual leadership is to produce a strategic and empowered vision and value appropriateness of team-level values and people and, in its words, greater responsiveness and organizational productivity. Organizational culture is a perception that is made jointly by members of the organization and must be obeyed by members of the organization or it is called a system created for togetherness. To achieve economic independence, Darussalam Gontor University established a business unit, namely the UNIDA Business Unit (U3). The Darussalam Gontor University Business Unit is one of the business fields owned by the Darussalam Gontor University with employees of different backgrounds. This study aimed to analyze the influence of organizational culture and spiritual leadership on the performance of employees of the Darussalam Gontor University Business Unit. This type of research was a quantitative study with a total of 49 respondents. The population of this study were all employees of the Darussalam Gontor University Business Unit which included managers, staff, and operational employees. The technique used was multiple linear regression analysis techniques. Data obtained through respondents with a survey in the form of a questionnaire and measured using a Likert scale. The results showed that organizational culture has a positive and insignificant effect on employee performance. Meanwhile, spiritual leadership has a positive and significant effect on employee performance.
Karakteristik pelajar dan social presence pada pembelajaran daring di masa pandemik covid-19 Luthfia Aufanzylla Anantyanda; Susanti Ridawaty Saragih
Jurnal Manajemen Maranatha Vol 20 No 1 (2020): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v20i1.2958

Abstract

This study mainly to examined students’ technology capability and their perception of social presence in online learning during covid-19 pandemic. Moreover, we also examined the role of learner characteristics as moderation variable in relationship between technology capability and social presence. A total of 380 people (students of batch 2017 from private university located in Bandung) have participated voluntarily as the respondents. Hypotheses testing were employed by Moderated Regression Analysis (MRA) technique. The results of this research were (1) technology capability significantly affect social presence; (2) learner characterictics significantly affect social presence; (3) learner characterictics significantly increased the relationship between technology capability and social presence. These findings clarify that online learning effectiveness is not only determined by students’ technology capability, but also students’ certain characteristics. In addition, the result of this study indicate that the role of technology capabilities is essential in online learning and associated with interactions during activities. Also, these results provide some important recommendations to all lecturers in university to develop an effective learning process during this pandemic.
Pengaruh sistem pengendalian internal dan budaya organisasi terhadap kualitas pelayanan publik berkelanjutan Dewi, Nunik Lestari; Gunawan, Yuliana; Mangunsong, Soddin; Meiliana, Yohana
Jurnal Manajemen Maranatha Vol 20 No 2 (2021): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v20i2.3024

Abstract

Founder and central leaders of policymakers and development in the health sector said several obstacles must be addressed in the health service system, one of which is the low level of hospital services in Indonesia. The health service system in Indonesia still needs to be improved by the government, both in terms of equity, regulation, and system integration. To achieve the goals of sustainable health services, it is necessary to implement an integrated system (internal control system) in the hospital. An effective internal control system can anticipate various environmental changes that occur quickly, increase operational effectiveness and efficiency, and anticipate law violations. To improve the quality of sustainable health services, apart from implementing an internal control system, hospitals also need to carry out various innovations to provide changes in the bureaucratic climate. Innovations are carried out based on learning on all processes that have been carried out by the hospital. Therefore, the objective to be achieved in this study is to determine the effect of internal control systems and organizational culture (innovation and learning culture) on the quality of sustainable public services at BLUD RSUD dr. Slamet, Garut Regency. The data was collected using a survey method using a questionnaire. Data were analyzed using multiple regression methods. The results showed no influence on the internal control system on the quality of sustainable public services, but there was an influence of organizational culture on the quality of sustainable public services.
Pengaruh kepuasan kerja dan budaya organisasi terhadap komitmen organisasi karyawan Ellys Ellys; Mei Ie
Jurnal Manajemen Maranatha Vol 20 No 1 (2020): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v20i1.3026

Abstract

Job satisfaction is a feeling of pleasure or disappointed employees at work or the company and organizational culture are values ??or norms that are instilled by the company. These two important variables explain organizational commitment in the form of employee desires to maintain its membership in the company. The main purpose of this study is to find out the effect of job satisfaction and organizational culture on employee organizational commitment. The sample of this research was 50 respondents, who are employees in non-managerial positions. Sampling was done by non-probability sampling with purposive sampling. The data analysis method used by researchers was PLS-SEM with bootstrapping method. The results of this study indicated that job satisfaction has a positive effect on organizational commitment and organizational culture has a positive effect on organizational commitment.
Analisis tipe gaya kepemimpinan yang berpengaruh terhadap kinerja karyawan PT Ayo Media Network Handojo, Winata; Al Juhani, Amani Ahmed Sulaiman; Apiani, Desi Indah Nur; Johan, Johan
Jurnal Manajemen Maranatha Vol 20 No 2 (2021): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v20i2.3041

Abstract

Ayo Media Network is one of the media companies that has successfully adapted to the development of technology and communication and has an excellent performance in providing news and other content. The performance is influenced by various factors, where one of the most important is the leadership style shown by the leader which consists of the leadership style of instructive, consultative, participation, and delegation. The purpose of this study was to find out the influence of each leadership style on employee performance at Ayo Media Network. Ayo Media Network has 91 workers who are the object and research respondents. The research methods used in this research were descriptive and explanatory. The results obtained that there is no influence between the leadership style of instructive and consultative on employee performance, while the leadership style of participation and delegation has a positive influence on employee performance.
Perbedaan persepsi bimbingan akademik mahasiswa pada sebuah perguruan tinggi swasta di Indonesia Sherlywati, Sherlywati; Junita, Imelda; Kristine, Fanny; Wisamtamma, Elhaq
Jurnal Manajemen Maranatha Vol 20 No 2 (2021): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v20i2.3133

Abstract

This research is about academic advising in bachelor degree of management department in a private university in Bandung City. There are two style of academic advising, prescriptive and developmental academic advising. The result showed developmental academic advising is covered in that department. In this research, the differences in perceptions of academic advising were tested based on gender, origin area of residence, age, year of study, intensity, and frequency of academic advising. The main objective of this research is to provide an evaluation of academic advising process based on academic demographic of respondents. The tests of differences were carried out by using Anova Test and U Mann Whitney Test on 302 samples of respondents. The results showed that there are differences in perceptions of academic advising based on ages, year of study, and frequency of academic advising. Meanwhile, some of variable such as gender, origin area of residence, and time intensity of academic advising, there were no differences in their perceptions. From the research results, the department can redesign the academic advising system which is suited to students to make academic advising becomes one of excellent academic achievement tool.
Perceived ease of use, trust, dan customer satisfaction sebagai prediktor terhadap repurchase intention Yanico, Yanico; Keni, Keni
Jurnal Manajemen Maranatha Vol 20 No 2 (2021): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v20i2.3244

Abstract

This study aimed to determine wheteher or not the perceived ease of use, trust, and customer satisfaction can predict repurchase intention at the e-commerce industry in Jakarta. This study applies online questionnaires that are distributed electronically for data collection. In data collection, 195 respondents participed in filling out the questionnaire, and 176 data could be processed in data processing. Data processing in this study used the PLS-SEM approach, which is using the help of SMART PLS software. Based on the results of data analysis in this study, researchers concluded that the perceived ease of use, trust, and customer satisfaction are significant in predicting repurchases intentions. The results of this research are expected to be information for e-commerce companies to establish strategies related to the use of applications in improving the ease of use of e-commerce applications in the form of ease of product search and ease of payment processing and delivery. In addition, the results of the research are expected that e-commerce companies can provide reliable services and reliable and guaranteed security systems to increase customer trust. Furthermore, e-commerce companies can develop various marketing programs to improve customer satisfaction.

Page 26 of 35 | Total Record : 344

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