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Jurnal Manajemen Maranatha
Published by Universitas Kristen Maranatha
ISSN : 14119293     EISSN : 25794094     DOI : http://doi.org/10.28932/jmm
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Focus and scope of Jurnal Manajemen Maranatha areas include marketing management, financial management, human resource management, operation management, and entrepreneurship. JMM accepts articles in the form of quantitative and qualitative research results, conceptual studies, and various other similar scientific papers.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 344 Documents
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The information technology industrial revolution and its role in building business strategy of global retail Ellitan, Lena
Jurnal Manajemen Maranatha Vol 19 No 2 (2020): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v19i2.2408

Abstract

The need to process the rate of information more and more quickly, forcing companies to continue on innovate in the field of information technology and devices. A large wave flow and information flow must be immediately processed and used by the company to be able to maintain and improve its business performance. This article will focus on the discussion of the success of the giant global retail and how information technology supports its success and existence. Information technology is also the reason why conventional retail is unable to compete with online retail or e-commerce. Information technology is a catalyst for complementary change, which triggers new innovations that complement each other in business processes, such as finding new ways to reach customers, and new ways to communicate with suppliers and consumers. In other words, information technology has helped build the business strategy of global retail players in developing their business strategies. Likewise what happens in the global retail industry, they will continuously evolve to follow developments in Industry 4.0 and Society 5.0. This 4.0-era global retail company is a pioneer that utilizes the industrial revolution and builds its own dynasty in new retail models introduced by the global retail industry.
Analisis work engagement karyawan frontline high-contact dan low-contact di industri jasa Asan, Sucipto; Huliselan, Juanna Judith
Jurnal Manajemen Maranatha Vol 19 No 2 (2020): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v19i2.2425

Abstract

Work engagement (positive working mind and emotion) in frontline employees (FLEs) plays an important role that will affect the capability of the organization in serving its customer. The goal of this research is to examine whether there were differences in the influence of service climate, job satisfaction, and affective commitment toward work engagement in high-contact and low-contact frontline employees in Jakarta and Tangerang; and whether there were influences of work engagement toward adaptability behavior as well as career commitment among high-contact and low-contact frontline employees. Questionnaire is administered to 200 FLEs from multiple high and low contact service industries in Jakarta and Tangerang. Structural Equation Modeling-Partial Least Square (SEM-PLS) is used to test hypotheses. The author found there were almost no differences among high-contact and low-contact frontline employees except on the job satisfaction, where there was no significant influence toward work engagement in frontline low-contact employee which was in contrast with the frontline high-contact employee. This research will enrich the discourse on the relationship between job satisfaction and work engagement. This finding provides empirical evidence on a limited scale that in certain segmentation, especially for low-contact workers, job satisfaction did not have a positive influence on work engagement.
Analisis efisiensi industri perbankan Indonesia setelah merger dan akuisisi: Pendekatan data envelopment analysis Sipangkar, Yoshua Harbyanto; Sihaloho, Estro Dariatno
Jurnal Manajemen Maranatha Vol 19 No 2 (2020): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v19i2.2428

Abstract

This article determines the factor that influences bank efficiency after mergers and acquisitions. The efficiency calculation uses Data Envelopment Analysis (DEA) approach. To test the factors, we use cross-section method in the first three years after mergers and acquisitions. The studies are analyzing the impact of identical factors with bank characteristics such as governance, credit risk, capital adequacy, and loan intensity on bank efficiency, herewith total assets as a control variable. The result shows that governance and credit risk have no significant effect on bank efficiency after mergers and acquisitions. Capital adequacy has a positive and significant effect on bank efficiency in the first three years after mergers and acquisitions. Loan intensity has a positive and significant effect on bank efficiency in the second and third years.
Pengujian manfaat relasional dan kualitas hubungan sebagai anteseden loyalitas pelanggan Tjahyadi, Rully Arlan
Jurnal Manajemen Maranatha Vol 19 No 2 (2020): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v19i2.2433

Abstract

Customer-oriented business culture to be superior to competitors in fulfilling customer needs development (ie through learning) and respond with goods and services that deliver value to customers. The purpose of this study was to examine the effect of relational benefit and relationship quality on student loyalty. The object of research in this study is Maranatha Christian University. The unit of analysis in this study are individuals, such as students. The analysis used in this study is multiple regression with SPSS for Windows. Statistical analysis was used to examine the effect of relational benefit and relationship quality on student loyalty. Based on the results of processing using SPSS, relational benefit positive and significant impact on student loyalty. The same thing on the second hypothesis that relationship quality positive effect on student loyalty.
Pengaruh layanan perbankan digital pada kepuasan nasabah perbankan Susilawaty, Lilis; Nicola, Nicola
Jurnal Manajemen Maranatha Vol 19 No 2 (2020): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v19i2.2478

Abstract

This study aims to determine whether digital banking services affect banking customer satisfaction. In accordance with previous research contained there are six measurements of digital banking services that affect banking customer satisfaction, namely comfort, functional quality, employee customer involvement, quality of digital banking services, brand/ trust, and digital banking innovation (Mbama & Ezepue, 2018). The data analysis technique used is quantitative verification analysis. The data used are primary data where the questionnaire was distributed to respondents using digital banking services of PT Bank Central Asia, Tbk. (Bank BCA). For the hypothesis, multiple regression analysis is tested. Before testing the data instrument testing and classical assumption tests are performed. In total 136 respondents, the results of this study indicate that comfort, functional quality, quality of digital banking services, brand/ trust, employee customer involvement, and digital banking innovation significantly influence customer satisfaction performance at Bank BCA. But partially, showing comfort, the quality of digital banking services, and brand/ trust does not affect the performance of banking customer satisfaction. Whereas functional quality, employee customer involvement, and digital banking innovation influence the performance of banking customer satisfaction.
The effect of knowledge sharing toward employee performance with teamwork as the moderator at PT Telkom Indonesia division of regional II Jabodetabek Putri Ananda Nadilla
Jurnal Manajemen Maranatha Vol 20 No 1 (2020): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v20i1.2515

Abstract

PT Telkom Indonesia is one of the best SOE companies in Indonesia. One of the efforts made by Telkom is to always become a good corporate that they have experienced and knowledgeable human resource. This research aimed to determine the effects of knowledge sharing on employee performance with teamwork as a moderator in PT Telkom Indonesia division of regional II Jabodetabek. The research method used in this research was quantitative with multiple linear regression analysis. The basic theory used in this research is the basis theory of knowledge sharing and teamwork. The population in this study was Regional II employees of PT Telkom Indonesia that have 95 respondents as the total of respondent in this research. The sampling technique type used non-probability sampling with using convenience sampling. In this research the method was using multiple linear regression analysis methods and hypothesis testing (T test, F test, and coefficient of determination) using application called SPSS 20 for windows. The research results in this study revealed that there is a positive impact and significant relationship between knowledge sharing on employee performance partially; while from simultaneously of knowledge sharing on employee performance with teamwork as a moderator also has a positive relationship and significant effect. Conclusion from this study showed that teamwork variable moderates the relationship between knowledge sharing on employee performance in Regional II PT Telkom Indonesia.
Kepuasan kerja sebagai variabel mediasi pada pengaruh stres kerja terhadap niat keluar Stanlie Andrian Noeary; Albert Kurniawan Purnomo; Fotuho Waruwu
Jurnal Manajemen Maranatha Vol 20 No 1 (2020): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v20i1.2752

Abstract

This research is motivated by the high turnover among Y and Z generation caused by the level of. work stress caused by workload and unclear work procedures. This study aimed to determine job satisfaction as a mediator of the relationship between work stress and turnover intention. This study used quantitative methods with full sampling and respondents as many as 65 employees. The data analysis technique was performed using SEM test with WarpPLS 7.0 software. Based on the test, results showed that work stress has a significant effect on turnover intention and job satisfaction is evident to be intervening variable.
Pengaruh relationship marketing terhadap loyalitas konsumen pada Rumah Makan Patene di Makassar Lisa Jolanda Catherine Polimpung
Jurnal Manajemen Maranatha Vol 20 No 1 (2020): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v20i1.2812

Abstract

Currently the world has entered globalization where this has led to many changes that have occurred in the aspect of life where competition in the industrial world is also getting tougher. Patene Restaurant in Makassar is a restaurant where you can feel the competition that is happening in the world today. This study analyzes the effect of relationship marketing input, namely understanding customer expectations, building service partnerships, and total quality management on the loyalty of consumers at Patene Restaurant in Makassar. The number of respondents was 211 respondents where the respondents filled out the questionnaire distributed by the researcher. This study found that the relationship marketing input applied by Patene Restaurant in Makassar has a significant effect on consumer loyalty at Patene Restaurant.
Brand loyalty as mediator of brand image-repurchase intention relationship of premium-priced, high-tech product in Indonesia Hetty Karunia Tunjungsari; Jhanghiz Syahrivar; Chairy Chairy
Jurnal Manajemen Maranatha Vol 20 No 1 (2020): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v20i1.2815

Abstract

This research aims to examine whether there is a mediating role of brand loyalty in the relationship between brand image and repurchase intention of premium-priced, high-tech product in Indonesia. We chose Apple brand in this research through a preliminary study involving 50 respondents. From the self-administered survey, we concluded Apple were perceived as the premium-priced, high-tech product. After the preliminary study, we collected 210 users of Apple products to participate in our research. Hypotheses testing were done using linear regression in IBM SPSS Statistics version 24 and Hayes’ Macro Process version 3.3 model 4. Research findings show that all hypotheses were supported by the data, brand image significantly and positively influences repurchase intention and brand loyalty mediates the influence of brand image on repurchase intention. Research implications are discussed further in this article.
Peran lembaga perkreditan desa bagi anggota pada masa pandemi Covid-19 Junaedi, I Wayan Ruspendi; Santosa, Donald Samuel Slamet; Waruwu, Dermawan
Jurnal Manajemen Maranatha Vol 20 No 2 (2021): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v20i2.2888

Abstract

This study analyzes the role of village credit institutions (in Indonesian is abberviated LPD) for members during the Covid-19 pandemic. This research is a qualitative phenomenological research. The research was conducted during the Covid-19 pandemic due to observance of health protocols. Research data were collected from primary sources (research informants) with interview techniques, observation, and focus group discussion. The data collected was validated by triangulation of sources and methods. The data were then analyzed using the Spradly domain model analysis technique. The results of the study found three LPD roles for members during the Covid-19 pandemic as follows: (1) productive roles: financial solutions for members based on kinship principles; (2) the role of macro social responsibility: resources for the collective collective of members; (3) the role of micro social responsibility: resources for the needs of individual members.

Page 25 of 35 | Total Record : 344

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