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Global Academy of Business Studies
Published by Goodwood Publishing
ISSN : -     EISSN : 31103197     DOI : https://doi.org/10.35912/gabs
Core Subject : Economy,
Economics, Econometrics & Finance
Global Academy of Business Studies, published by Goodwood Publishing, is an online, peer-reviewed, open access scholarly journal that publishes high-quality, critical, and original research in the field of business and management. The journal serves as a platform for researchers, academics, and practitioners to present innovative ideas, empirical findings, and theoretical contributions that advance both the understanding and practice of business. We welcome a broad range of manuscript types, including original research articles, review articles, case studies, book reviews, and critical discussions. The scope covers diverse areas such as strategic management, marketing, finance, entrepreneurship, human resource management, operations, and international business. Through fostering scholarly exchange and promoting rigorous research, Global Academy of Business Studies aims to bridge the gap between theory and practice, encourage multidisciplinary approaches to business challenges, and contribute to the global discourse on sustainable and innovative business solutions.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis dan Menejemen Intetrnasional
Articles 30 Documents
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Partnership strategy patterns of micro, small, and medium enterprises in increasing the productivity of crocodile leather artisans in Mimika Regency Bertha Parrangan; Mesak Iek; Yundy Hafiziandra
Global Academy of Business Studies Vol. 1 No. 4 (2025): April
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v1i4.3581

Abstract

Purpose: This study aims to analyze partnership strategies between Micro, Small, and Medium Enterprises (MSMEs) and various stakeholders particularly NGOs and financial institutions in enhancing the productivity of crocodile leather craftsmen in Mimika Regency, Papua. It explores how institutional collaboration can strengthen market access, financial literacy, and business sustainability. Research/Methodology: The study employs a qualitative descriptive approach using a case study design. Data were collected through in-depth interviews, observation, and documentation involving MSME actors, local government agencies, and partner institutions. Thematic analysis was conducted to identify emerging patterns and collaborative mechanisms. Results: The findings indicate that strategic partnerships, especially with NGOs and cooperative-based financial institutions, significantly enhance production management, marketing outreach, and product value among local craftsmen. NGOs play a vital role in mentoring, capacity building, and ensuring sustainability through continuous engagement. Nonetheless, the lack of formal contractual agreements and irregular raw material supply remain major constraints. Conclusions: Strategic partnerships with NGOs and financial institutions effectively improve productivity, capacity, and market access for crocodile leather MSMEs in Mimika. Yet, vulnerabilities within the supply chain—stemming from informal contracts and material instability—continue to pose risks. Strengthening institutional agreements and supply systems is crucial for achieving long-term MSME resilience. Limitations: The study focuses on a single regency and sector, limiting generalization. Contribution: This research enriches MSME development literature by highlighting the significance of sustained institutional partnerships and proposing a replicable hybrid collaboration model integrating financial inclusion and technical assistance.
Implementation of service marketing strategies to improve donor experience and loyalty on the Infak.id platform Rendi Septiyan Nugraha
Global Academy of Business Studies Vol. 2 No. 1 (2025): July
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i1.3582

Abstract

Purpose: This study aimed to explore the underlying factors contributing to the relatively low number of repeat donors on the Infak.id platform, which has constrained growth in donation activities. It also seeks to map possible business improvisations and propose service marketing strategies to address these challenges and enhance the platform’s long-term performance. Research Methodology: A quantitative approach was adopted, utilizing tools such as Canva Persona, Customer Journey Mapping, and Service Marketing Design. These methods were employed to investigate donor behavior, analyze user experiences across various touchpoints, and identify service gaps that may hinder repeat donations. Data were collected through surveys and processed using descriptive statistical techniques to highlight key patterns and donor pain points. Results: The findings indicate that donors encounter less engaging experiences, particularly in the final stages of interaction with the platform. Although overall satisfaction rates remain high, limited post-donation engagement significantly reduces intentions to donate again. This suggests the need for improvements not only in the donation process but also in maintaining meaningful relationships after transactions. Conclusions: Enhancing donor experience through optimizing business process flows, introducing features such as donation reminders and auto-debit systems, and improving transparency in fund reporting is essential to strengthen engagement and loyalty. These strategies are expected to increase repeat donations and improve financial sustainability. Limitations: This study focused on a single platform and relied mainly on quantitative data, potentially overlooking deeper qualitative donor motivations. Contribution: This study provides a practical framework for applying service marketing strategies to digital philanthropic platforms, offering insights to improve user experience, satisfaction, and loyalty.
The effect of financial inclusion on poverty rate in Sumatra Island Imron Rosyadi; Toto Gunarto; Deddy Yuliawan
Global Academy of Business Studies Vol. 2 No. 1 (2025): July
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i1.3585

Abstract

Purpose: This study examines the effects of financial inclusion and inflation on poverty reduction across ten provinces on the island of Sumatra, Indonesia, from 2017 to 2023. Despite Indonesia’s significant economic progress in recent decades, poverty and inequality remain persistent challenges, particularly in Sumatra, where disparities in access to resources and opportunities continue to exist. Research Methodology: A quantitative approach was employed using panel data from ten provinces in Sumatra. Regression analysis was conducted to evaluate the relationship between the Financial Inclusion Index (IKK), inflation, and poverty rate. Results: The findings reveal that the Financial Inclusion Index (IKK) has a significant negative effect on poverty, indicating that increased access to financial services helps reduce poverty levels. Inflation also shows a significant negative effect, suggesting that controlled inflation within a stable range may strengthen household purchasing power and mitigate poverty. Conclusions: Enhanced financial inclusion effectively reduces poverty by facilitating access to credit, savings, and other financial services that empower local communities. Stable inflation management contributes to a predictable economic environment conducive to poverty alleviation. Limitations: This study is limited to Sumatra and excludes other socioeconomic factors such as education, employment, and government assistance programs that may influence poverty levels. Contribution: The study provides empirical evidence of the regional effects of financial inclusion and inflation on poverty, emphasizing the importance of localized economic policy and consistent monitoring to achieve inclusive and sustainable growth.
An analytical approach to the accounting of settlement lands: A case study of Mirishkor District Aliqulov G‘olib Nartoshevich; Toshpo’latova Zebiniso Abbos Qizi; Nortoshov Asilbek G‘olib O‘g‘li
Global Academy of Business Studies Vol. 2 No. 1 (2025): July
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i1.3586

Abstract

Purpose: This study aimed to analyze the legal, technical, and organizational aspects of accounting for settlement lands in the Mirishkor district. It focuses on how settlement lands are classified, distributed, and managed, while also identifying the current challenges in maintaining accurate and reliable land records that support sustainable development. Research Methodology: This study applied a combination of geostatistical analysis, geospatial object mapping, remote sensing, cartographic tools, and algorithmic approaches. These methods are employed to evaluate patterns of land-use distribution, monitor settlement expansion, and propose improvements to land accounting systems. Results: The results show that the Mirishkor district consists of 16,359 household plots with a total of 4,494 ha, averaging 0.27 ha per plot. Of this area, 797 hectares are occupied by residential buildings. The findings reveal significant pressure on land allocation and highlight the need for more accurate monitoring and systematic classification of settlement land. Conclusions: This study concludes that adopting a unified geospatial cadastral system, updating the address registry, and digitizing land accounting processes will improve efficiency, transparency, and sustainability in land management. Limitations: This research is limited to the Mirishkor district; thus, the findings cannot be generalized to other regions with different demographic, geographic, or legal conditions. Furthermore, reliance on cadastral and statistical data may not capture informal or rapidly changing settlement patterns in these areas.
The influence of regulation, planning and controlling on financial management performance through competence as an intervening variable in Regional Apparatus Organizations in the district of Karimun Pri Handani Bayu Sari; Angelina E. Rumengan; Mohamad Gita Indrawan
Global Academy of Business Studies Vol. 2 No. 1 (2025): July
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i1.3587

Abstract

Purpose: This study aims to provide empirical evidence of the effects of regulation, planning, and control on financial management performance, with competency serving as a mediator. Research Methodology: The population of this study was 122 Financial Management Employees in the OPD Mandatory Basic Services of Karimun Regency, and all population elements were used as respondents using the census sampling technique. The data analysis method used was SEM-PLS with Smart-PLS software version 3.0. Results: Regulation and control had a positive but insignificant impact on financial management performance, whereas they significantly affected competence. Planning positively and significantly influenced both financial management performance and financial competence. Competence mediated the effect of planning on performance but did not mediate the impact of regulation and control. Conclusions: Although regulation and control positively influence competence, they do not directly affect financial management performance. Planning significantly enhances both performance and competence, with competence mediating the impact of planning. Limitations: The study is limited to the financial management employees of Karimun Regency; therefore, its findings may not be generalizable to other regions. Second, the study utilized cross-sectional data, which restricts causal inferences. Contribution: This study deepens the understanding of how regulation, planning, and control impact financial management performance and highlights the mediating role of competence in government organizations’ financial management performance.
The effect of organizational culture and service quality on patient loyalty mediated by patient satisfaction Adhe William Fanggidae; Soegeng Wahyoedi
Global Academy of Business Studies Vol. 2 No. 2 (2025): October
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i2.3604

Abstract

Purpose: This study examines the effect of organizational culture and service quality on patient loyalty, with patient satisfaction as a mediating variable. The research focuses on Siloam Kupang General Hospital, where improving service quality and cultivating a strong culture are essential for sustaining patient loyalty in a competitive healthcare environment. Methodology: A quantitative approach using Partial Least Squares–Structural Equation Modeling (PLS-SEM) was applied to data collected from 200 outpatients through structured questionnaires. Four latent variables organizational culture, service quality, patient satisfaction, and patient loyalty were analyzed using SmartPLS 4. Results: The findings reveal that both organizational culture (? = 0.293; p < 0.001) and service quality (? = 0.306; p = 0.001) significantly influence patient loyalty. Patient satisfaction also has a significant effect on loyalty (? = 0.294; p = 0.001) and mediates the relationships between organizational culture and loyalty (? = 0.141; p = 0.006), as well as between service quality and loyalty (? = 0.097; p = 0.034). The model demonstrates substantial explanatory power (R² = 0.633) and high predictive relevance (Q² = 0.462). Conclusion: Strengthening organizational culture and improving service quality are key strategies to enhance patient satisfaction and loyalty. Hospitals should prioritize patient-centered values, effective communication, and responsive services to build lasting trust. Limitations: The study is limited to a single hospital and a specific patient group, restricting generalizability. Contribution: This research extends the understanding of mediating mechanisms between culture, service quality, and loyalty, offering managerial insight for hospital service excellence and patient retention strategies.
Workplace training mediates safety culture towards patient safety Marcella Aprilia Lonatrista; Hery Winoto Tj
Global Academy of Business Studies Vol. 2 No. 2 (2025): October
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i2.3609

Abstract

Purpose: This study aims to determine the effect of Safety Culture on Patient Safety, mediated by Work Training, among nurses in the Surgical Hospital CAP. The research focuses on how organizational safety values and continuous training contribute to reducing adverse events and improving healthcare service quality. Methodology: A quantitative approach was employed with a sample of 100 nurses selected through purposive sampling. Data were collected using structured questionnaires and analyzed through the Structural Equation Model (SEM) using Smart PLS to examine both direct and indirect effects among variables. Results: The results show that Safety Culture significantly affects Patient Safety (t = 2.657, p < 0.05), significantly influences Work Training (t = 14.962, p < 0.05), and Work Training significantly affects Patient Safety (t = 7.554, p < 0.05). Moreover, Work Training mediates the relationship between Safety Culture and Patient Safety (t = 6.775, p < 0.05). Conclusion: The findings confirm that Safety Culture directly and indirectly enhances Patient Safety through Work Training. A strong safety culture and ongoing professional development are essential for maintaining patient safety and comfort. Limitations: This study was limited to one hospital with a small sample, which may affect generalizability. Self-reported data may also introduce bias. Contribution: The research highlights the mediating role of Work Training between Safety Culture and Patient Safety, providing insights for hospital management to develop effective safety and training strategies.
Analysis of factors that are the challenges of digital transformation in public service complaint management through the SP4N-LAPOR! Application in the Ombudsman of the Republic of Indonesia Dana Utama; Dian Indiyati
Global Academy of Business Studies Vol. 2 No. 2 (2025): October
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i2.3616

Abstract

Purpose: This study aims to analyze the challenging factors in the digital transformation of public service complaint management through the SP4N-LAPOR! Application at the Ombudsman of the Republic of Indonesia. Methodology/approach: The research adopts a quantitative approach, collecting data through interviews and questionnaires from employees/assistant managers of SP4N-LAPOR! at the Ombudsman of the Republic of Indonesia. Exploratory Factor Analysis (EFA) serves as the analytical method to identify the primary factors influencing difficulties and challenges in the digital transformation process. Results/findings: The analysis reveals several challenging factors in the digital transformation of managing public service complaints through the SP4N-LAPOR! Application at the Indonesian Ombudsman. The identified challenge factors, ranging from the most dominant to less prominent, include Digital Capability, Information Network Systems, Complaint Management, Digital Solutions, Leadership 4.0, Business Ecosystem, Integrated Regulation, Digital Talent, Digital Conversion and Digital Implementation. Conclusion: Digital transformation of complaint management at the Ombudsman of Indonesia faces major challenges, notably limited digital capability (34.93%), hindering SP4N-LAPOR! implementation effectiveness and overall public service efficiency. Limitations: This research aimed to identify factors challenging the digital transformation of public service complaint management, providing a foundation for future studies to develop effective strategies for improvement. However, the study’s respondents were limited to employees or assistants of the Ombudsman of the Republic of Indonesia, restricting broader generalization. Contribution: This article contributes to a comprehensive understanding of critical aspects essential for improving the implementation of digital transformation in managing public service complaints.
Analysis of business capital, financial management, and marketing technology on the performance of micro, small, and medium enterprises (MSMEs) in Kotabumi, North Lampung Hermansyah Hermansyah; Armalia Reny WA; Maria Septijantini Alie; Yudhinanto CN; Eka Travilta Oktaria; Megasari Megasari
Global Academy of Business Studies Vol. 2 No. 2 (2025): October
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i2.3658

Abstract

Purpose: This study examines how business capital, financial management, and marketing technology affect MSME performance in Kotabumi, North Lampung, highlighting their strategic economic role and the challenges they face in sustaining and developing their businesses. Methodology: This research uses a quantitative survey approach by distributing questionnaires to MSME actors. The collected data were analyzed using multiple linear regression to determine the partial and simultaneous effects of business capital, financial management, and marketing technology on MSME performance. Result: The findings indicate that business capital, financial management, and marketing technology positively and significantly influence MSME performance, both partially and simultaneously. This result highlights the essential role of capital accessibility, managerial financial capability, and the effective utilization of marketing technology in enhancing competitiveness and sustainability. Conclusion: The study concludes that strengthening financial resources, improving financial literacy, and optimizing the use of marketing technology are crucial strategies for MSMEs to improve performance and sustain growth. Limitation: The research is limited to MSMEs in Kotabumi, North Lampung, and uses a survey method with a relatively small sample size, which may reduce the generalizability of findings to other regions or contexts. Contribution: This study highlights how capital, financial management, and marketing technology jointly enhance MSME performance, offering valuable insights for policymakers and practitioners to design targeted empowerment strategies that strengthen local economic resilience.
The effect of quality of work life and organizational citizenship behavior on employee performance: Mediated by work motivation Muhammad Royan; Adrie Frans Assa
Global Academy of Business Studies Vol. 2 No. 2 (2025): October
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/gabs.v2i2.3671

Abstract

Purpose: This study aims to analyze the direct and indirect effects of Quality of Work Life (QWL) and Organizational Citizenship Behavior (OCB) on employee performance, with work motivation as a mediating variable within the manufacturing industry context. Methodology: A quantitative approach was used involving 150 permanent employees of PT Garuda Metalindo. Data were collected using a 1–5 Likert-scale questionnaire and analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique through SmartPLS 4. The measurement model, structural model, and mediation effects were evaluated to determine significance and explanatory power. Result: Findings show that QWL and OCB have positive and significant effects on employee performance. Both variables also significantly influence work motivation, which in turn positively affects performance. Work motivation partially mediates the influence of QWL and OCB on employee performance. The model explains 55.4% of employee performance variance and 71.9% of work motivation variance. Conclusion: Improving QWL and OCB directly enhances employee performance and indirectly strengthens performance through increased work motivation. These results confirm the importance of supportive work environments and voluntary employee behavior in improving organizational outcomes. Limitation: This study is limited to one manufacturing company and uses cross-sectional data, which may restrict generalizability and causal interpretation. Contribution: This research contributes by validating the mediating role of work motivation in the relationships between QWL, OCB, and performance, offering empirical insights for HR practitioners and manufacturing organizations to design strategies that improve employee motivation and performance.

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