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INDONESIA
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia
Published by Universitas Serambi Mekkah Aceh
ISSN : 31242227     EISSN : 31242197     DOI : https://doi.org/10.63822/jiemi
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia is a double-blind peer review and an open-access online journal for academics and researchers published by Universitas Serambi Mekkah Banda Aceh collaboration with INDO PUBLISHING. This journal is accepts the manuscript written in Indonesia and English and focuses on various themes, topics, and economics and management aspects
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 339 Documents
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Pengaruh Kualitas Pelayanan Dan Penanganan Komplain Terhadap Kepercayaan Pelanggan Kartu Pasca Bayar Pada Grapari Telkomsel Banda Aceh Faisal Aqil Siraj; Erlinda Erlinda; Said Firdaus
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia Vol. 2 No. 2 (2026): JULI-DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/70mcjz74

Abstract

Customer trust determines the survival of cellular service providers amid intense competition. Postpaid customer data at Grapari Telkomsel Banda Aceh show a declining trend since 2022, while a preliminary survey indicates a low level of customer trust. This study measures the effect of service quality and complaint handling on postpaid customer trust at Grapari Telkomsel Banda Aceh, both partially and simultaneously. The study applies a quantitative approach with a causal design. The sample consists of 100 customers, determined with the Slovin formula and drawn through convenience sampling. Primary data were collected through a Likert-scale questionnaire and analyzed with multiple linear regression. The results show that service quality significantly affects customer trust, with a calculated t value of 6.032 exceeding the table t value of 1.985 at a significance of 0.000. Complaint handling also significantly affects customer trust, with a calculated t value of 5.413 exceeding the table t value of 1.985 at a significance of 0.000. Simultaneously, both variables significantly affect customer trust, with a calculated F value of 55.921 exceeding the table F value of 3.09. The adjusted R square value of 0.526 indicates that service quality and complaint handling explain 52.6 percent of the variance in customer trust, while other variables outside the model explain the rest. Grapari Telkomsel Banda Aceh should improve its digital service system and speed up complaint resolution to strengthen customer trust further.
Pengaruh Harga dan Kualitas Produk terhadap Kepuasan Pelanggan Produk Kusen Alumunium pada CV Mita Jaya Elsa Ramanda Setiya Putri; Arief Satriansyah
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia Vol. 2 No. 2 (2026): JULI-DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/05rdth46

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh harga dan kualitas produk terhadap kepuasan pelanggan produk kusen aluminium pada CV Mita Jaya. Penelitian menggunakan pendekatan kuantitatif dengan metode survei. Populasi penelitian berjumlah 755 pelanggan, sedangkan sampel sebanyak 88 responden ditentukan menggunakan teknik purposive sampling. Pengumpulan data dilakukan melalui penyebaran kuesioner dengan skala Likert, kemudian dianalisis menggunakan aplikasi Statistical Package for the Social Sciences (SPSS) melalui uji validitas, uji reliabilitas, uji asumsi klasik, analisis regresi linier berganda, uji parsial (uji t), uji simultan (uji F), dan uji koefisien determinasi (R²). Hasil penelitian menunjukkan bahwa seluruh instrumen penelitian dinyatakan valid dan reliabel serta memenuhi asumsi klasik. Secara parsial, variabel harga berpengaruh positif dan signifikan terhadap kepuasan pelanggan dengan nilai t hitung sebesar 6,204, nilai signifikansi 0,000 (<0,05), dan koefisien regresi sebesar 0,421. Variabel kualitas produk juga berpengaruh positif dan signifikan terhadap kepuasan pelanggan dengan nilai t hitung sebesar 8,440, nilai signifikansi 0,000 (<0,05), dan koefisien regresi sebesar 0,505. Secara simultan, harga dan kualitas produk berpengaruh positif dan signifikan terhadap kepuasan pelanggan dengan nilai F hitung sebesar 5460,633 dan nilai signifikansi 0,000 (<0,05). Nilai koefisien determinasi (R Square) sebesar 0,992 menunjukkan bahwa sebesar 99,2% variasi kepuasan pelanggan dapat dijelaskan oleh variabel harga dan kualitas produk, sedangkan sisanya sebesar 0,8% dipengaruhi oleh faktor lain di luar penelitian. Variabel kualitas produk merupakan variabel yang paling dominan memengaruhi kepuasan pelanggan. Dengan demikian, perusahaan perlu mempertahankan kualitas produk yang konsisten serta menetapkan strategi harga yang kompetitif untuk meningkatkan kepuasan pelanggan.
Pengaruh Gaya Hidup dan Lingkungan Kerja terhadap Turnover Intention Karyawan pada Indomaret di Wilayah Duren Sawit Jakarta Timur Tarsisius Hengki Prasetia; Desy Suryani; Martinus Wahyu Purnomo
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia Vol. 2 No. 2 (2026): JULI-DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/03mjxy87

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh gaya hidup dan lingkungan kerja terhadap turnover intention karyawan pada Indomaret di Wilayah Duren Sawit, Jakarta Timur. Latar belakang penelitian didasarkan pada tingginya tingkat turnover karyawan di industri ritel modern yang menyebabkan meningkatnya biaya perekrutan dan pelatihan. Gaya hidup konsumtif dan kondisi lingkungan kerja yang kurang mendukung diduga menjadi faktor yang mendorong karyawan ingin keluar. Penelitian ini menggunakan metode kuantitatif dengan pendekatan asosiatif. Populasi penelitian adalah 66 karyawan operasional toko Indomaret di 11 toko, dengan sampel sebanyak 57 responden yang dipilih menggunakan rumus Slovin dan teknik simple random sampling. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan regresi linear berganda dengan bantuan program SPSS versi 26. Hasil penelitian menunjukkan bahwa gaya hidup berpengaruh positif dan signifikan terhadap turnover intention karyawan dengan nilai t hitung 6,046 > t tabel 2,002 dan signifikansi 0,000 < 0,05. Lingkungan kerja berpengaruh negatif dan signifikan dengan nilai t hitung -4,371 dan signifikansi 0,000 < 0,05. Secara simultan, gaya hidup dan lingkungan kerja berpengaruh signifikan terhadap turnover intention dengan nilai F hitung 24,225 > F tabel dan signifikansi 0,000 < 0,05. Nilai Adjusted R Square sebesar 0,453 menunjukkan bahwa kedua variabel mampu menjelaskan 45,3% variasi turnover intention, sedangkan sisanya 54,7% dipengaruhi oleh faktor lain di luar penelitian. Hasil penelitian ini menunjukkan bahwa gaya hidup merupakan faktor yang meningkatkan turnover intention, sementara lingkungan kerja yang baik mampu menurunkannya.
Pengaruh Beban Kerja dan Stres Kerja Terhadap Motivasi Kerja Melalui Kepuasan Kerja sebagai Variabel Intervening pada Karyawan di PT Bambang Djaja (B&D) Nasya Levina; Kasnowo Kasnowo; Rini Armin
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia Vol. 2 No. 2 (2026): JULI-DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/3h37rf78

Abstract

This study aims to examine the effect of workload and work stress on employee work motivation, with job satisfaction serving as an intervening variable among production employees at PT Bambang Djaja. This study employed a quantitative approach, with data collected through questionnaires distributed to 200 production employees. A saturated sampling technique was employed, whereby all members of the population were included as research respondents. Data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method with the assistance of SmartPLS 4 software. The analytical procedures included the evaluation of the measurement model (outer model), structural model (inner model), hypothesis testing, and intervening effect analysis. The findings indicate that workload has a significant effect on work motivation, while work stress also has a significant effect on work motivation. Furthermore, job satisfaction was found to partially mediate the effect of workload on work motivation and to partially mediate the effect of work stress on work motivation. These findings highlight the important role of job satisfaction as a mechanism linking workload and work stress to employees' work motivation. Therefore, effective management of workload and work stress, accompanied by efforts to enhance job satisfaction, is essential for maintaining and improving the work motivation of production employees at PT Bambang Djaja.
Pengaruh Influencer terhadap Keputusan Pembelian melalui Trust sebagai Mediasi pada Konsumen Sepatu Saganext Mochammad Fachruddin; M Syamsul Hidayat; Budi Utami
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia Vol. 2 No. 2 (2026): JULI-DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/vbqfj444

Abstract

consumers of Saganext shoes in the Mojokerto area. A quantitative approach utilizing a survey method was employed. The study sample consisted of 100 respondents selected through purposive sampling, and data were collected via questionnaires. Data analysis was conducted using the SEM-PLS method with the SmartPLS application. The results indicate that influencers have a positive and significant influence on trust, with a path coefficient of 0.363. Influencers also exert a positive and significant influence on purchasing decisions, with a coefficient of 0.500. Furthermore, trust has a positive and significant influence on purchasing decisions, with a coefficient of 0.570. Analysis of indirect effects reveals that trust significantly mediates the influence of influencers on purchasing decisions, with a coefficient of 0.207; trust acts as a partial mediator. These findings suggest that the use of credible influencers capable of building consumer trust can drive an increase in purchasing decisions for Saganext shoes.
Pengaruh Financial Well-Being dan Argument Quality Terhadap Intention to Invest di Solo Raya Miftakhul Nur Janah; Naili Amalia
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia Vol. 2 No. 2 (2026): JULI-DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/qzqned15

Abstract

This quantitative study aims to analyze the effect of financial well-being and argument quality on the intention to invest among people in Solo Raya who access digital financial education content. The phenomenon of increasing investor participation prompts a need for an in-depth investigation into how financial education shapes cognitive and psychological factors. The study population is infinite, comprising individuals actively accessing investment education content on Instagram and official security firm accounts. A sample of 100 respondents was selected using non-probability sampling with a purposive sampling approach. Data analysis was conducted by evaluating the measurement model (outer model) including convergent validity, discriminant validity, and composite reliability followed by evaluating the structural model (inner model). The results indicate that financial well-being has a positive and significant effect on the intention to invest, suggesting that financial well-being and a sense of security regarding future financial conditions directly increase an individual's readiness to invest. Additionally, argument quality has a positive and significant effect on the intention to invest, proving that delivering accurate, credible, and relevant information enhances audience confidence in making investment decisions. Overall, financial well-being and argument quality are demonstrated to be key determinants in driving investment intention among followers of financial education accounts in Solo Raya.
Pengaruh Return on Equity (ROE) dan Earning per Share (EPS) terhadap Harga Saham dengan Price to Book Value (PBV) sebagai Variabel Moderasi pada Bank BUMN Periode 2019–2024 Ahmad Farih Alamul Huda; Rini Armin; Yuliasnita Verlandes
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia Vol. 2 No. 2 (2026): JULI-DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/m4esx470

Abstract

This study examines the effect of Return on Equity (ROE) and Earnings per Share (EPS) on stock price, with Price to Book Value (PBV) as a moderating variable, in state-owned (BUMN) banks listed on the Indonesia Stock Exchange during 2019–2024. A quantitative explanatory approach was used with panel data from four BUMN banks (Bank Mandiri, BRI, BNI, and BTN) over six years, analyzed through multiple linear regression and Moderated Regression Analysis (MRA). The results show that ROE has a significant negative effect on stock price, while EPS has a significant positive effect. PBV is not able to moderate the effect of ROE on stock price, but is able to significantly strengthen the effect of EPS on stock price. The regression model without moderation explains 66.0% of the variance in stock price, and this figure rises to 94.6% once the moderation interactions are included. These findings suggest that market valuation, as reflected in PBV, does not uniformly reinforce every profitability indicator, and that investors respond differently to equity-based profitability compared to per-share earnings when assessing BUMN bank stocks. The study offers practical implications for investors and bank management in interpreting financial performance signals within the context of market valuation.
Pengaruh Influencer dan Self-Presentation terhadap Keputusan Pembelian dengan Trust sebagai Variabel Mediasi pada Konsumen Kopi Semesta Mojokerto Bagus Kusumanata; Budi Utami; Syamsul Hidayat
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia Vol. 2 No. 2 (2026): JULI-DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/ttt7n465

Abstract

This study aims to examine the influence of Influencer and Self-Presentation on Purchase Decision, with Trust as a mediating variable, among consumers of Kopi Semesta in Mojokerto. The study used a quantitative explanatory approach with a survey method. Data were collected from 140 respondents selected through purposive sampling and analyzed using Structural Equation Modeling based on Partial Least Square (SEMPLS) with SmartPLS software. The results show that Influencer and Self-Presentation each have a positive and significant effect on both Trust and Purchase Decision. Trust also has a positive and significant effect on Purchase Decision and is able to partially mediate the effect of Influencer and Self-Presentation on Purchase Decision. These findings indicate that the credibility of influencers and the way they present themselves on social media play an important role in shaping consumer trust, which in turn drives purchase decisions. The study contributes practical implications for micro and small coffee businesses in selecting influencers and designing authentic content strategies to strengthen consumer trust and purchasing behavior in the digital marketing context.
Pengaruh Pelayanan dan Harga terhadap Keputusan Pembelian dengan Kepercayaan Konsumen sebagai Variabel Mediasi pada Toko Madura Wilayah Tarik Bima Prasetiyo; Budi Utami; Muhamad Syamsul Hidayat
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia Vol. 2 No. 2 (2026): JULI-DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/tpknsc90

Abstract

This study aims to analyze the effects of service and price on consumer purchasing decisions at Toko Madura in Tarik District, Sidoarjo Regency, with consumer trust as a mediating variable. A quantitative approach was employed involving 150 respondents selected through purposive sampling. Data were collected using questionnaires and analyzed using SEM-PLS with SmartPLS. The results show that price has a positive effect on purchasing decisions (β = 0.272; p = 0.006), while service does not have a significant direct effect (β = 0.127; p = 0.095). Service (β = 0.285; p = 0.010) and price (β = 0.511; p = 0.000) affect consumer trust. Furthermore, consumer trust has a positive effect on purchasing decisions (β = 0.490; p = 0.000). Consumer trust also mediates the relationship between service and purchasing decisions (β = 0.140; p = 0.017) and partially mediates the relationship between price and purchasing decisions (β = 0.250; p = 0.001). These findings indicate that consumer trust plays an important role in strengthening purchasing decisions.
Pengaruh Penerapan Standar Operasional Prosedur (SOP) dan Disiplin Kerja terhadap Kinerja Karyawan pada PT Etos Suryanusa Laila Salsabila; Jimmy Ignatius; Ageng Pratiwi
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia Vol. 2 No. 2 (2026): JULI-DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/cdrjbw86

Abstract

Persaingan dalam industri jasa menuntut perusahaan memiliki sumber daya manusia yang mampu bekerja secara efektif, disiplin, dan mengikuti standar kerja yang jelas. Penelitian ini bertujuan untuk menganalisis pengaruh penerapan Standar Operasional Prosedur (SOP) dan disiplin kerja terhadap kinerja karyawan pada PT Etos Suryanusa. Penelitian menggunakan pendekatan kuantitatif dengan metode asosiatif kausal dengan melibatkan 47 karyawan sebagai responden. Data dikumpulkan melalui studi pustaka, observasi, dan penyebaran kuesioner menggunakan skala Likert. Analisis data dilakukan menggunakan uji validitas, uji reliabilitas, uji asumsi klasik, analisis regresi linier berganda, koefisien determinasi, uji t, dan uji F. Hasil penelitian menunjukkan bahwa penerapan SOP berpengaruh positif dan signifikan terhadap kinerja karyawan dengan koefisien regresi sebesar 0,221 dan nilai signifikansi 0,042. Disiplin kerja juga berpengaruh positif dan signifikan terhadap kinerja karyawan dengan koefisien regresi sebesar 1,098 dan nilai signifikansi kurang dari 0,001. Secara simultan, penerapan SOP dan disiplin kerja berpengaruh signifikan terhadap kinerja karyawan dengan nilai F hitung sebesar 155,110 dan nilai signifikansi kurang dari 0,001. Nilai koefisien determinasi (R²) sebesar 0,876 menunjukkan bahwa 87,6% variasi kinerja karyawan dapat dijelaskan oleh penerapan SOP dan disiplin kerja, sedangkan 12,4% dipengaruhi oleh faktor lain di luar model penelitian. Temuan ini menunjukkan bahwa penerapan SOP secara konsisten dan penguatan disiplin kerja merupakan faktor penting dalam meningkatkan kinerja karyawan PT Etos Suryanusa.

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