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Contact Name
Suci Megawati
Contact Email
sucimegawati@unesa.ac.id
Phone
+6281342706458
Journal Mail Official
publika@unesa.ac.id
Editorial Address
Fakultas Ilmu Sosial dan Hukum UNESA Kampus Ketintang Jalan Ketintang Gedung I3 Lantai 1 Postal Code: 60231
Location
Kota surabaya,
Jawa timur
INDONESIA
Publika
ISSN : -     EISSN : 2354600X     DOI : https://doi.org/10.26740/publika.v9n2
Core Subject : Social,
PUBLIKA is available for free (open access) to all readers. The articles in PUBLIKA include developments and researches in Public Policy, Public Management, and Local Administration (theoretical studies, experiments, and its applications).
Articles 1,292 Documents
ANALISIS STRATEGI KEPEMIMPINAN WANITA DALAM MENINGKATKAN PELAYANAN PRIMA UNTUK CIVITAS AKADEMIKA (Studi Kasus Fakultas Kedokteran UNESA) Muhaiyinatun Masturo; Eva Hany Fanida; Meirinawati; Trenda Aktiva Oktariyanda
Publika Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

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Abstract

Kepemimpinan wanita dalam organisasi publik, khususnya di lingkungan perguruan tinggi, masih seringdipersepsikan melalui sudut pandang stereotip gender yang meragukan kapasitas perempuan dalammengelola birokrasi dan memberikan pelayanan prima. Padahal, dalam praktiknya, kepemimpinan wanitamemiliki karakteristik khas yang berpotensi mendukung efektivitas organisasi. Penelitian ini bertujuanuntuk menganalisis strategi kepemimpinan wanita dalam meningkatkan pelayanan prima bagi civitasakademika di Fakultas Kedokteran Universitas Negeri Surabaya. Penelitian ini menggunakan pendekatankualitatif dengan metode studi kasus. Teknik pengumpulan data dilakukan melalui wawancara mendalam,observasi, dan dokumentasi, dengan subjek penelitian meliputi pimpinan fakultas, dosen, tenagakependidikan, serta civitas akademika terkait. Analisis data dilakukan menggunakan pendekatan analisisSWOT untuk mengidentifikasi kekuatan, kelemahan, peluang, dan ancaman dalam penerapan strategikepemimpinan wanita. Hasil penelitian menunjukkan bahwa kepemimpinan wanita di Fakultas KedokteranUNESA memiliki kekuatan pada gaya kepemimpinan yang humanis, komunikatif, disiplin, kolaboratif,dan berorientasi pada pelayanan. Strategi kepemimpinan yang diterapkan mampu meningkatkan efektivitasbirokrasi, mempercepat pengambilan keputusan, serta menciptakan iklim kerja yang kondusif dan inklusif.Peluang yang ada berupa meningkatnya kesadaran kesetaraan gender dan dukungan institusi, sementaratantangan utama berasal dari beban peran ganda dan persepsi stereotip gender. Secara keseluruhan,penelitian ini menyimpulkan bahwa strategi kepemimpinan wanita berperan signifikan dalammeningkatkan kualitas pelayanan prima bagi civitas akademika dan berkontribusi pada penguatan tatakelola fakultas secara berkelanjutan.
INOVASI PEMANFAATAN APLIKASI RENCANA KERJA, ANGGARAN, MONITORING, DAN EVALUASI (RAVASA) DI UNIVERSITAS NEGERI SURABAYA: Studi Pada Kantor Direktorat Perencanaan, Pengembangan, dan Pelaporan Universitas Negeri Surabaya ananto, mario; Meirinawati; Rahaju, Tjitjik; Prabawati, Indah
Publika Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

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Abstract

Universitas Negeri Surabaya (UNESA), as a State University with Legal Entity status (PTNBH), is required to implement transparent, accountable, and performance-based governance in planning and budgeting. The growing complexity of institutional management necessitates innovation through integrated information systems, including the Work Plan, Budget, Monitoring, and Evaluation Application (RAVASA). This study aims to analyse the innovation in the utilization of RAVASA in supporting institutional performance and governance at UNESA. A descriptive qualitative approach with a case study method was employed at the Directorate of Planning, Development, and Reporting. Data were collected through interviews, observations, and documentation, and analysed using the Miles and Huberman model within the framework of Rogers’ Diffusion of Innovation theory. The findings indicate that RAVASA provides a relative advantage by integrating planning, budgeting, monitoring, and evaluation processes, thereby improving efficiency, transparency, and accountability in financial management. The system is compatible with organizational needs and PTNBH regulations, although system complexity remains a challenge for some users. This study recommends strengthening human resource capacity and continuous system refinement to optimize the sustainable use of RAVASA.
TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN TERPADU SATU PINTU DI PENGADILAN NEGERI SURABAYA KELAS 1A KHUSUS Nufus, Baitty Aqilatun; Meirinawati, Meirinawati
Publika Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

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Abstract

One Stop Integrated Service (PTSP) is a public service innovation aimed at improving effectiveness transparency and public satisfaction in judicial administrative services. The Surabaya District Court Class 1A Special as a judicial institution with a high caseload and complex service demands is required to implement PTSP optimally and oriented toward service user satisfaction. This study aims to analyze the level of public satisfaction with PTSP services at the Surabaya District Court Class 1A Special based on the Community Satisfaction Survey (SKM) indicators in accordance with the Regulation of the Minister of Administrative and Bureaucratic Reform Number 14 of 2017. This research employed a descriptive quantitative method with data collected through questionnaires distributed to PTSP service users and supported by observation and documentation. Satisfaction measurement was conducted across nine service elements and analyzed using the Community Satisfaction Index (IKM). The results show that the level of public satisfaction with PTSP services falls within the good category with an IKM score of 3.225 or a converted value of 81.35. Facilities and infrastructure obtained the highest score while service completion time received the lowest score. These findings indicate that PTSP services have generally been implemented in accordance with service standards but still require improvement particularly in service completion timeliness and optimization of information delivery to the public.
Analisis Penerapan Good Governance Melalui Pelaksanaan Pengawasan Partisipatif Berbasis Komunitas Pada Pilkada 2024 Di Kabupaten Lamongan (Studi Kasus: Komunitas Disabilitas) Nadiasel Ogsala; Farid Ma'ruf, Muhammad; Wahyu Pradana, Galih; Febriyan Eprilianto , Deby
Publika Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

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Abstract

Groups of people with disabilities are one of the vulnerable groups of society that are targeted for strengthening participatory supervision in the 2024 elections. This is stated in Bawaslu Regulation No. 2 of 2023. Although national regulations have emphasized the involvement of people with disabilities, their implementation at the regional level of Lamongan Regency still faces various obstacles to participation. This study aims to analyze the extent to which the General Election Supervisory Agency (Bawaslu) has applied the principles of good governance through community-based participatory supervision in Lamongan Regency which has the largest number of people with disabilities in East Java. This study uses a descriptive qualitative method with case studies as a research approach. Data were collected through in-depth interviews, field observations, and studies of literature, documentation, and analyzed using Griffin's theory of supervisory process principles, which were then strengthened by the use of Pasolong's theory of good governance. The results of the study show that the involvement of disability groups is still very minimal in a series of participatory supervision processes in Lamongan Regency in the 2024 Regional Elections. The main obstacle is found in the lack of strengthening of plans and benchmarks of activity standards so that the resulting outcomes cannot describe the success of the participatory supervision program. This study recommends strengthening more inclusive standards, measuring sustainable programs, and improving Bawaslu's performance in order to encourage the formation of an adequate companion community. Keywords: participatory supervision, disability community, participation, good governance
PERAN BADAN USAHA MILIK DESA (BUMDes) SUKOSARI MAKMUR DALAM PENGELOLAAN WISATA POETOEK SOEKO DI DESA SUKOSARI KECAMATAN TRAWAS KABUPATEN MOJOKERTO Zhara, Tria Maulana; Eprilianto, Deby Febriyan; Pradana, Galih Wahyu; Hidayat , Melda Fadiyah
Publika Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

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Abstract

The development of village tourism is a form of utilizing village potential that requires sustainable management. The existence of Poetoek Soeko Tourism provides economic and social benefits for Sukosari Village. However, various obstacles are still encountered in its management, particularly in the implementation of the role of BUMDes. Therefore, this study aims to analyze the role of BUMDes Sukosari Makmur in managing Poetoek Soeko Tourism. The research uses a qualitative approach with descriptive method, employing the theory of roles according to Munir (in Nilawati et al., 2021), which consists of the roles of entrepreneur, coordinator, and facilitator. Data collection techniques were carried out through interviews, observations, and documentation. The results show that BUMDes Sukosari Makmur has performed its roles as an entrepreneur, coordinator, and facilitator in tourism management. The entrepreneur role provides economic and social benefits to the village, such as contributions to Village Original Income and job provision, but it is not yet optimal, especially in terms of tourism attraction innovation. The coordinator role has been implemented through coordination with the village government, employees, and community, but it is still limited to the planning and asset handover stages, with low community participation and no cooperation with external parties. There are still poorly maintained facilities, and tourism promotion has not been effective. Meanwhile, the facilitator role is demonstrated through the provision of tourism facilities, services, and support for community activities, but it still faces challenges such as limited staff numbers, the sustainability of human resource training. Based on these findings, strengthening the role of BUMDes is needed in innovation, continuous coordination, improving human resource capacity, and more planned promotional strategies so that the management of Poetoek Soeko Tourism can run effectively and sustainably.
IMPLEMENTASI PROGRAM DESA WISATA DI DESA SAWAHAN KECAMATAN WATULIMO KABUPATEN TRENGGALEK Azhari, Yolanda; Rahaju, Tjitjik; Prabawati, Indah; Hilmi, Ahmad Nizar
Publika Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

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Abstract

Tourism plays a crucial role in economic development and improving community welfare, with management currently focused on the Community-Based Tourism (CBT) approach. This concept encourages community empowerment through the development of tourism villages that integrate natural, man-made, and cultural potential in a participatory manner. Sawahan Village in Watulimo District, Trenggalek Regency, is one of the villages developing a tourism village program. However, its implementation still faces several obstacles. This study aims to describe the implementation of the Tourism Village Program in Sawahan Village. The method used is descriptive qualitative with a bottom-up policy implementation theory approach according to Elmore, Lipsky, O'Porter, and Hjern. The results show that program implementation involves a network of actors, namely the Trenggalek Regency Tourism and Culture Office, the village government, the Duren Sari Tourism Group (Pokdarwis), and the community. The bottom-up policy approach is reflected in the management of tourism packages and homestay businesses by the community as the primary implementer, while the village government acts as a supervisor and the agency as an advisor. Although the actors' roles have been quite successful, program evaluation has not been conducted in a structured and sustainable manner, and training from the agency has not been optimal. Community participation, especially among the younger generation, is also still limited. Therefore, regular evaluation, capacity building of managers, and innovation of tourist attractions are needed so that the benefits of the program are felt more evenly and sustainably.
Implementasi Program Penanganan Pemeliharaan Jalan (Studi Pada Ruas Jalan Mastrip Kota Surabaya) Rani Rusdi Ana; Tjijik Rahaju; Indah Prabawati; M. Noer Falaq Al Amin
Publika Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v14n1.p203-216

Abstract

Infrastruktur jalan merupakan aspek penting dalam mendukung perkembangan ekonomi dan sosial guna meningkatkan kesejahteraan masyarakat. Salah satu bentuk infrastruktur tersebut adalah jalan provinsi, seperti Jalan Mastrip di Kota Surabaya yang berfungsi sebagai penghubung antara Kota Surabaya dengan wilayah sekitarnya, termasuk Kota Sidoarjo dan Gresik. Namun, pada kondisi lapangan terdapat berbagai kerusakan jalan seperti berlubang, amblas, dan bergelombang. Penelitian ini bertujuan untuk menganalisis dan mendeskripsikan implementasi program penanganan pemeliharaan jalan di Jalan Mastrip Kota Surabaya. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan jenis penelitian deskriptif. Hasil penelitian menunjukkan bahwa implementasi Program Penanganan Pemeliharaan Jalan Mastrip telah memenuhi indikator implementasi kebijakan menurut George C. Edward III pada indikator komunikasi internal dinas PU Bina Marga Provinsi Jawa Timur berlangsung struktur dan sistematis karena berpedoman pada dokumen-dokumen pemeliharaan, namun komunikasi eksternal antara Dinas PU Bina Marga kepada masyarakat masih belum sepenuhnya optimal, indikator sumber daya relatif memadai mulai dari sumber daya manusia, informasi dan fasilitas, namun hasil pemeliharaan tidak bertahan lama akibat tingginya volume kendaraan yang melintas di Jalan Mastrip, pada indikator disposisi pelaksana program pemeliharaan mendukung kebersihan implementasi, dan struktur birokrasi memiliki struktur birokrasi yang jelas, SOP yang berjalan dengan baik dan sesuai serta fragmentasi yang diatur dengan baik sesuai dengan fungsinya. Meskipun demikian, masih diperlukan upaya peningkatan pada aspek komunikasi kepada masyarakat serta penyesuaian strategi pemeliharaan terhadap kondisi lalu lintas dan beban kendaraan yang tinggi agar kualitas jalan dapat terjaga secara berkelanjutan. Kata Kunci : Infrastruktur, Implementasi kebijakan, Pemeliharaan jalan, Jalan Mastrip.
PENERAPAN E-GOVERNMENT DALAM LAYANAN ADMINISTRASI KEPENDUDUKAN (STUDI KASUS INOVASI PAKTUWA DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN MAGETAN) Christia Anjarwati; Muhammad Farid Ma’ruf; Galih Wahyu Pradana; Deby Febriyan Epirilianto
Publika Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

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Abstract

Perkembangan teknologi informasi mendorong pemerintah untuk meningkatkan kualitas pelayanan publik melalui penerapan e-government yaitu, inovasi Pelayanan Administrasi Kependudukan Tutul WhatsApp (PAKTUWA). Penelitian ini bertujuan untuk menganalisis penerapan e-government dalam layanan administrasi kependudukan melalui inovasi PAKTUWA serta dampaknya terhadap kualitas pelayanan administrasi kependudukan. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan lokasi penelitian di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Magetan. Subjek penelitian meliputi pejabat struktural dan masyarakat pengguna layanan. Data diperoleh dari sumber primer dan sekunder melalui wawancara, observasi, dan dokumentasi. Sedangkan teknik analisis data dilakukan melalui reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa penerapan e-government dalam layanan administrasi kependudukan melalui inovasi PAKTUWA telah berjalan cukup baik berdasarkan indikator support, capacity, dan value. Meskipun demikian, pelaksanaan inovasi PAKTUWA masih menghadapi keterbatasan berupa literasi digital masyarakat, sosialisasi layanan yang perlu ditingkatkan, keterbatasan sumber daya manusia dalam menangani volume permohonan yang tinggi, serta kendala teknis terkait gangguan jaringan dan stabilitas sistem SIAK, sehingga diperlukan penguatan kapasitas aparatur, perluasan sosialisasi layanan, dan pengembangan sistem layanan digital yang lebih terintegrasi guna mendukung keberlanjutan serta peningkatan kualitas pelayanan administrasi kependudukan. Kata Kunci: e-government, pelayanan publik, administrasi kependudukan, Inovasi PAKTUWA   The development of information technology has encouraged the government to improve the quality of public services through the implementation of e-government, namely the Population Administration Service through WhatsApp (PAKTUWA).This study aims to analyze the implementation of e-government in population administration services through the PAKTUWA innovation and its impact on the quality of population administration services. This research employed a descriptive qualitative approach and was conducted at the Department of Population and Civil Registration of Magetan Regency. The research subjects included structural officials and service users. Data were obtained from primary and secondary sources through interviews, observations, and documentation, while data analysis techniques were carried out through data reduction, data presentation, and conclusion drawing. The results indicate that the implementation of e-government in population administration services through the PAKTUWA innovation hasbeen implemented fairly well based on the support, capacity, and value indicators. Nevertheless, the implementation of the PAKTUWA innovation still faces several limitations, including limited digital literacy among the community, the need to enhance service socialization, limited human resources in handling high service demand, as well as technical constraints related to network disruptions and system stability. These conditions indicate the importance of strengthening staff capacity, expanding service outreach, and developing more integrated digital service systems to support sustainability and improve the quality of population administration services. Keywords: e-government, public service, population administration, PAKTUWA innovation
IMPLEMENTASI PROGRAM REHABILITASI RUMAH TIDAK LAYAK HUNI SKEMA BSPS DI DESA SIDOHARJO KECAMATAN JAMBON KABUPATEN PONOROGO 127_Yanmiffika_AN22C, Yanmifika Hentarodya Prahasti; Tjitjik Rahaju; Indah Prabawati; Ahmad Nizar Hilmi
Publika Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

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Abstract

Rumah layak huni merupakan kebutuhan dasar masyarakat yang berpengaruh terhadap kualitas hidup dan kesejahteraan keluarga. Akan tetapi, keterbatasan ekonomi menyebabkan sebagian masyarakat berpenghasilan rendah belum mampu menempati rumah dengan kondisi yang memenuhi standar kelayakan. Sebagai upaya mengatasi permasalahan tersebut, pemerintah menjalankan Program Rehabilitasi Rumah Tidak Layak Huni (RTLH) dengan sasaran utama yaitu masyarakat berpenghasilan rendah. Penelitian ini bertujuan mendeskripsikan implementasi program rehabilitasi rumah tidak layak huni di Desa Sidoharjo Kecamatan Jambon Kabupaten Ponorogo. Penelitian ini menggunakan metode kualitatif deskriptif dengan perolehan data melalui kegiatan observasi, wawancara, dokumentasi, dan kajian literatur. Hasil penelitian menunjukkan bahwa standar dan sasaran kebijakan program telah dirumuskan secara jelas dan diterapkan sesuai regulasi yang berlaku, meskipun masih terdapat kendala terkait kemampuan swadaya penerima bantuan. Dari sisi sumber daya, keterbatasan anggaran dan jumlah unit tenaga lapangan memengaruhi optimalisasi pelaksanaan program. Karakteristik organisasi pelaksana menunjukkan pembagian peran yang cukup jelas dan terkoordinasi, didukung oleh pembentukan KPB di tingkat masyarakat. Sikap para pelaksana pada umumnya mendukung pelaksanaan program dengan menunjukkan komitmen dan fleksibilitas di lapangan. Komunikasi antar organisasi telah berjalan cukup baik, namun komunikasi dengan masyarakat masih memerlukan pendampingan yang lebih intensif. Faktor lingkungan sosial, ekonomi, dan politik turut memengaruhi implementasi program. Disarankan adanya penambahan tenaga pendamping serta peningkatan efektivitas komunikasi dan koordinasi untuk mendukung keberhasilan program. Kata Kunci: Implementasi, Kebijakan Publik, Rumah Tidak Layak Huni.
STRATEGI PEMERINTAH DESA KWANGSAN KECAMATAN SEDATI KABUPATEN SIDOARJO DALAM MENINGKATKAN INDEKS KETAHANAN SOSIAL (IKS) PADA STATUS DESA MANDIRI Vika Armelya Putri; Trenda Aktiva Oktariyanda; Meirinawati; Eva Hany Fanida
Publika Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v14n1.p269-278

Abstract

The implementation of strategic management in improving the Social Resilience Index (Indeks Ketahanan Sosial/IKS) represents an effort by village governments to strengthen social cohesion and community stability amid social dynamics and modernization. The Government of Kwangsan Village has implemented strategies to enhance social resilience through community participation and public service innovation. This study aims to analyze the strategic management process of Kwangsan Village Government in improving the Social Resilience Index by applying the strategic management framework proposed by Ahmad (2020) and the strategy evaluation perspective of David & David (2017), which includes strategy formulation, implementation, and evaluation. This research employed a descriptive qualitative approach. Data were collected through interviews, observation, and documentation. The informants consisted of village officials and community members. Data analysis was conducted through data reduction, data display, and conclusion drawing. The results indicate that strategic management in Kwangsan Village has been implemented in a progressive and adaptive manner. In the formulation stage, the village government identified internal strengths such as social capital and institutional capacity, as well as challenges including declining participation in several IKS indicators. Strategy implementation was carried out through strengthening social activities and digital-based public service innovations. Strategy evaluation was conducted through program review and adjustment of approaches; however, it has not been fully supported by systematically documented and measurable performance indicators.