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Productivity
Published by Universitas Sam Ratulangi
ISSN : -     EISSN : 27230112     DOI : https://doi.org/10.35797/ejp.v7i2.68094
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Productivity focuses primarily on scholarly developments in Business Administration and Management. The journal publishes original and high-quality research that advances theoretical understanding, empirical knowledge, managerial practices, and policy discussions related to business organizations and their interaction with economic, technological, social, and institutional environments.
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Articles 480 Documents
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Analisis Fluktuasi Harga Cengkeh dan Pendapatan Petani di Desa Buyat Salisa Modeong; Riane Johnly Pio; Lucky Franky Tamengkel
Productivity Vol 6 No 1 (2025): Maret 2025
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v6i1.61766

Abstract

Cloves are one of the most profitable plantation agricultural commodities for farmers in terms of income because they have a strategic role and contribute significantly to increasing farmers' income, especially in Buyat Village. However, the highly fluctuating price of cloves has a significant impact on the stability of their household economy. The purpose of this study was to analyze the impact of price fluctuations on farmers' income and the strategies used to deal with them. The study used a descriptive qualitative method, with data collection techniques in the form of in-depth interviews, direct observation, and documentation. Informants were selected purposively, namely farmers who had planted cloves for at least five years and had directly experienced the impact of price fluctuations. The results of the study showed that when prices dropped drastically, farmers' incomes decreased significantly. Some farmers postponed the sale of their harvests, stored cloves until prices improved, or sought additional income from jobs such as construction workers and planting other commodities. Therefore, this study recommends that the government play an active role in stabilizing prices, providing transparent market information, expanding the role of cooperatives, and providing training in agricultural product management. A collaborative approach between the government, cooperatives, and farmers is essential to improving economic resilience amid price uncertainty.
Pengaruh Penilaian Kinerja dan Kepuasan Kerja terhadap Kinerja Karyawan pada Bank Mandiri Taspen KC Manado Anggely Mawei; Wehelmina Rumawas; Sandra Ingried Asaloei
Productivity Vol 6 No 1 (2025): Maret 2025
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v6i1.61769

Abstract

Performance appraisal is the process of evaluating employee performance based on organizational standards and goals. An employee's positive or negative feelings toward their job is called job satisfaction, which is influenced by working conditions, compensation, relationships with coworkers, and professional development opportunities. Fair and transparent appraisals can increase satisfaction, while high job satisfaction contributes to improved employee performance. Companies must be able to achieve competitive advantage by maximizing the performance of their employees in the current era of globalization and increasingly fierce business competition.  The research objectives are: 1. To determine the effect of Performance Appraisal on Employee Performance of Bank Mandiri Taspen Manado Branch Office. 2. To determine the effect of Performance Appraisal on Job Satisfaction of employees of Bank Mandiri Taspen Manado Branch Office. 3. To determine the effect of Job Satisfaction on Employee Performance at Bank Mandiri Taspen Manado Branch Office. This research uses quantitative research. In statistical analysis of data using SEM PLS method. The results of this study indicate that Performance Appraisal has a positive and significant effect on Employee Performance of Bank Mandiri Taspen Manado Branch Office. Performance Appraisal has a positive and significant effect on Job Satisfaction at Bank Mandiri Taspen Manado Branch Office. Job satisfaction has no effect on Employee Performance of Bank Mandiri Taspen Manado Branch Office.
Pengaruh Stres Kerja dan Worklife Balance terhadap Turnover Intention Agen PT Fwd Insurance Kawasan Megamas Manado Enjinia Yovani Rumenser; Wehelmina Tamengkel; Sandra Ingried Asaloei
Productivity Vol 6 No 2 (2025): Juni 2025
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v6i2.61770

Abstract

This study aims to analyze the influence of job stress and work-life balance on turnover intention among agents at PT FWD Insurance Megamas area of Manado. The research adopts a quantitative approach using the probability sampling method. This method was chosen based on the consideration that the total population of agents in the company exceeds 100 people, making random sampling techniques relevant and representative. A total of 68 respondents were randomly selected to provide a general overview of the conditions being studied. Data were collected through questionnaires processed using the SmartPLS 4 application. The findings of the study revealed several important points. First, job stress does not have a direct and significant influence on turnover intention, or employees’ desire to leave the company. Second, job stress has a positive influence on work-life balance, indicating that under certain stressful conditions, employees become more aware of the importance of maintaining a balance between personal life and work. Third, work-life balance significantly affects turnover intention. In other words, the better the work-life balance perceived by employees, the lower their desire to resign. These findings have important implications for management in formulating strategic employee retention policies, particularly by supporting programs that promote a healthy and sustainable work-life balance. 
Pengaruh Kualitas Layanan dan Citra Perusahaan terhadap Kepercayaan Pelanggan PT PLN (Persero) UID SULUTTENGGO Rakhel Gloria Benedikta Nafai; Riane Johnly Pio; Olivia F. C. Walangitan
Productivity Vol 6 No 1 (2025): Maret 2025
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v6i1.61814

Abstract

This study was motivated by various service-related issues faced by PT PLN (Persero) UID SULUTTENGGO, such as unscheduled power outages, slow handling of disturbances, and unstable voltage supply. These problems have the potential to reduce customer trust in the company. The purpose of this research is to analyze the influence of service quality and corporate image on customer trust. The main theoretical framework used is the SERVQUAL model by Parasuraman, Zeithaml, and Berry (1988), which includes the dimensions of reliability, responsiveness, and empathy. For corporate image, the theory from Rajagukguk (2015) was used, covering aspects such as reputation, personality, values, and company identity. His study applies a quantitative approach using a survey method and multiple linear regression analysis. Data were collected from 124 respondents using a Likert-scale questionnaire. The results show that both service quality and corporate image have a positive and significant influence on customer trust, with regression coefficients of 0.346 for service quality and 0.364 for corporate image. The Adjusted R Square value of 0.677 indicates that 67.7% of the variation in customer trust can be explained by the two independent variables. Theoretically, this research contributes to the literature on customer trust in the context of public service monopolies. Practically, the findings provide valuable insights for PT PLN to improve service reliability, enhance responsiveness to customer complaints, and strengthen the company’s image through innovation and corporate social responsibility. By focusing on these areas, the company can build stronger and more sustainable customer trust.
Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan De Royale Homestay Pomorow Mikhael Pendong; Riane Johnly Pio; Danny D. S. Mukuan
Productivity Vol 6 No 4 (2025): Desember 2025
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v6i4.61834

Abstract

This study aims to analyze the effect of service quality on customer satisfaction at De Royale Homestay Pomorow. The research employed a quantitative approach with a sample of 96 respondents using a Likert-scale questionnaire. Data analysis was conducted using SPSS version 30 through validity, reliability, correlation, regression, hypothesis testing, and coefficient of determination analyses. The results showed that service quality had a positive and significant effect on customer satisfaction. These findings indicate that improving service quality can enhance customer satisfaction at De Royale Homestay Pomorow. Therefore, management is encouraged to continuously improve service quality in order to maintain customer satisfaction and loyalty.
Analisis Komparatif Tingkat Kebangkrutan Perusahaan Transportasi Sebelum dan Selama Pandemi Covid-19 Keisia Suoth
Productivity Vol 6 No 4 (2025): Desember 2025
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v6i4.61864

Abstract

This study aims to analyze and compare the potential bankruptcy levels of transportation companies before and during the Covid-19 pandemic, focusing on two main subsectors: public transportation and logistics transportation. The sample consists of 12 transportation companies listed on the Indonesia Stock Exchange. The research employs a quantitative approach using the Altman Z-Score model to measure the bankruptcy potential of each company. Furthermore, the Wilcoxon Signed Rank Test is used to assess differences in bankruptcy levels between the pre-pandemic and pandemic periods. The findings indicate that there is no significant overall difference in bankruptcy levels between the two periods. However, subsector analysis shows that public transportation companies experienced a more substantial decline in financial performance than logistics companies. This condition is driven by the high dependence of public transportation on human mobility, which was restricted during the pandemic, while the logistics subsector continued to operate due to increased demand for goods distribution. These findings provide important implications for investors, regulators, and corporate management in formulating risk mitigation strategies during crisis situations.
Pengaruh Citra Merek dan Kualitas Pelayanan terhadap Keputusan Pembelian pada Toko Ice Cream Mixue Cabang Bahu Kota Manado Johanes Sahala; Riane Johnly Pio; Danny D. S. Mukuan
Productivity Vol 7 No 1 (2026): Maret 2026
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v7i1.61865

Abstract

The level of ice cream consumption in Indonesia is still considered very low, this makes the ice cream market in Indonesia have promising potential and can be used as an opportunity for existing ice cream producers. One of the ice cream companies in Indonesia that is currently busy is Mixue Ice Cream & Tea. As a consumer, the popularity of ice cream sales will certainly confuse consumers when choosing a product. This research aims to determine the influence of brand image and service quality on purchasing decisions for the ice cream mixue shop in the Bahu branch of Manado City. This research method uses quantitative research. The sample used in the research consisted of 100 respondents, with data collection using a questionnaire. The data is analyzed using multiple correlation test, multiple linear regression test, T test, F test, and coefficient of determination test. The results of this research show that brand image influences the purchasing decision of the ice cream mixue shop in the Bahu City Manado branch; service quality influences the purchasing decision of the ice cream Mixue shop in the Bahu branch of Manado City, and brand image and service quality simultaneously have a significant effect on the purchasing decision of the ice cream mixue shop in the Bahu City Manado branch.
Keterlibatan Kerja dan Lingkungan Kerja terhadap Turnover Intention pada PT Anping Seafood Indonesia Elric Korengkeng; Wehelmina Rumawas; Sandra Ingried Asaloei
Productivity Vol 6 No 1 (2025): Maret 2025
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v6i1.61868

Abstract

The high turnover rate in the company is a big challenge that can disrupt organizational stability and reduce team effectiveness. The same thing was also experienced by PT Anping Seafood Indonesia. This phenomenon is usually related to several factors, such as work engagement and work environment, that influence an employee's decision to stay employed or seek opportunities elsewhere. The purpose of this study is to analyze the influence of work involvement and work environment on turnover intention at PT Anping Seafood Indonesia. The research method used is a quantitative method with multiple linear regression analysis techniques. The population used is 55 employees of PT Anping Seafood Indonesia. The results showed that work engagement had a greater influence on turnover intention compared to the work environment, although both factors were significant in influencing employees' intention to leave the company.
Pengaruh Lingkungan Kerja dan Motivasi terhadap Kinerja Agen di PT. FWD Insurance Manado Junisthira Bianca Rompis; Joula J. Rogahang; Sandra Ingried Asaloei
Productivity Vol 6 No 4 (2025): Desember 2025
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v6i4.61911

Abstract

Understanding how the work environment and motivation influence agent performance is essential for PT FWD Insurance Manado, especially as the company continues to strengthen financial inclusion through innovative, technology-based marketing strategies. This study aims to examine the effect of the work environment and motivation on the performance of agents at PT FWD Insurance Manado. This quantitative research involves all active agents as the study population, using a saturated sampling technique that resulted in 201 respondents. The analysis shows that both the work environment and motivation play an important role in improving agent performance. The findings indicate that these two factors meaningfully contribute to explaining differences in agent performance. Overall, the study confirms that a supportive work environment and strong motivation positively influence agent performance, aligning with the objectives of this research.
Pengaruh Kompetensi SDM dan Penempatan Kerja Terhadap Kepuasan Kerja Karyawan PT Bank Tabungan Negara Kantor Cabang Manado Kingstio Trivian Pinontoan; Wehelmina Rumawas; Danny D. S. Mukuan
Productivity Vol 6 No 1 (2025): Maret 2025
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v6i1.61944

Abstract

This study aims to analyze the effect of human resource (HR) competencies and job placement on employee job satisfaction at PT Bank Tabungan Negara (BTN) Manado Branch Office. The approach used in this research is quantitative method, with permanent employees of BTN Manado Branch as the research population. The research sample was selected using simple random sampling technique, with a total of 50 respondents. In data analysis, this study applied the R test, F test, convergent validity, and path coefficient test. The results of hypothesis testing in this study indicate that HR competence and job placement have a significant influence on employee job satisfaction at PT Bank Tabungan Negara (Persero) Tbk. Manado Branch Office. This is evidenced by the T-Statistic value of HR competence of 5.004 and the T-Statistic of job placement of 3.968, both of which exceed the threshold of 1.96, as well as their respective significance values of 0.000, which are much smaller than 0.05, so the hypothesis is accepted. Thus, the results of this study indicate that good HR competencies and the right job placement system play an important role in increasing employee job satisfaction, where the relationship found is real and does not occur by chance.

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