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Journal of Public Policy and Management Review

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Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

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Articles 1,729 Documents

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IMPLEMENTASI GERDU KEMPLING DI KELURAHAN ROWOSARI KECAMATAN TEMBALANG KOTA SEMARANG 2011 Nugroho, Yanuar Widi; Subowo, Ari; Rengga, Aloysius
Journal of Public Policy and Management Review Volume 3, Nomor 4, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Poverty is a complex problem that requires integrated and sustainable handling. In order to eradicate poverty in Semarang, the municipality government carries out a program called â€œGerdu Kemplingâ€ which stands for Integrated Program on Health, Economy, Education, Infrastructure, and Environment. Â The implementation of â€œGerdu Kemplingâ€ program in Rowosari village includes surveying poor citizen, counseling with the local community, SKPD personnel, and university experts, identifying and mapping the problem(s), prioritizing programs and aims, carrying out programs, monitoring programs, and evaluating programs, as well as understanding factors that promote or hinder â€œGerdu Kemplingâ€ program. Â This research uses the qualitative descriptive approach as its analytical unit. The data are collected from questionnaires, interviews, documentations, and observations. Â Results show that â€œGerdu Kemplingâ€ program in Rowosari village is not optimum as there are many problem in its implementation, such as miss-matches between programs and their purpose in the community, and lack of synchronization between programs and their supporting activities. Factors that affect these include; lack of socialization, unverified number of poor citizen, and lack of commitment from program personnel to make the program successful.

IMPLEMENTASI KEBIJAKAN RETRIBUSI PELAYANAN DAN PENATAAN PARKIR DI TEPI JALAN UMUM KOTA SEMARANG Aprilianto, Arista; Suwitri, Sri
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Semarang is one of biggest city in Java Island, so have potential of substantial revenue, including charges for services from the publicâ€™s roadside parking. With the implementation and surveillance of parking service fees in the edge of public road at Semarang City aimed to explore the potential of the area by maximizing revenue as source of income to improve services for good regional development. One of the potential income derived from the retribution for public roadside parking service considering the number of vehicles in Semarang annually increased. For example the number of 2-wheel vehicles in 2010 about 119019 units and increased to 151286 in 2013. However the implementation are far from the current target because many found numerous violations. This study aims to describe how the implementation and surveillance of parking service fees in the edge of public road at Semarang and to investigate the inhibiting aspects of policy implementation. The method used is descriptive qualitative theory from Mazmanian and Sabatier also Van Meter and Horn. The results of the study in the location shows that the inhibiting aspects of policy implementation that is the attitude and communication. Based on the problems that found in the study, the authors giving out recommendations for improvements to existing problems such as: socialization and periodic supervision, increasing resolute sanctions and increasing the effectiveness of coordination between the implementing agencies.

ANALISIS KUALITAS PELAYANAN PEMBUATAN E-KTP DI KECAMATAN PEDURUNGAN Defra Alchindi Q; Endang Larasati Setyaningsih; Rihandoyo Rihandoyo
Journal of Public Policy and Management Review Volume 2, Nomor 1, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Peningkatan kualitas pelayanan tidak hanya ditempuh melalui keputusan – keputusan, tetapi melalui peningkatan kemampuan aparat dalam memberikan berbagai materi mengenai manajemen pelayanan melalui diklat – diklat struktural pada berbagai tingkatan. Penilaian kinerja pelayanan public tidak cukup hanya dilakukan dengan menggunakan indikator – indikator yang melekat pada pengguna jasa seperti kepuasan para pengguna jasa seperti kepuasan para pengguna jasa.Penelitian ini dilakukan untuk mengetahui kualitas pelayanan pembuatan E-KTP yang diberikan oleh Pemerintah Kecamatan Pedurungan Kota Semarang yang diukur melalui beberapa indikator kualitas pelayanan, yaitu: jaminan, bukti langsung, empati, daya tanggap, kehandalan, dan komunikasi. Selain itu penelitian ini juga dilakukan untuk mengetahui faktor kendala dari kualitas pelayanan yang dapat dilihat dari sarana dan prasarana, prosedur pelayanan, dan kemampuan pegawai. Penelitian ini menggunakan pendekatan diskriptif kualitatif dengan pengumpulan data yang diperoleh dari observasi dan wawancara.Hasil penilitian ini menunjukkan bahwa kualitas pelayanan pembuatan E-KTP di Kecamatan Pedurungan masih belum maksimal yang dapat dilihat dari jaminan penyelesaian yang belum pasti, sarana dan prasarana yang kurang memadai, kurangnya perhatian dan tanggapan yang baik dari pegawai, daya tanggap pegawai yang kurang serta kurangnya informasi yang diberikan kepada masyarakat mengenai prosedur pelayanan. Peneliti menyarankan agar Pemerintah Kecamatan Pedurungan meningkatkan kinerja pegawai dengan melakukan pelatihan terhadap pegawai, menambah sarana dan prasarana dan juga memperjelas informasi mengenai prosedur pelayanan.

Faktor-Faktor dalam Koordinasi Lintas Sektoral Pengelolaan Drainase di Kota Semarang Irfan Ramdhany; Titik Djumiarti
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This research was to study and analyze the coordination of drainage management in Semarang city and also to determine the factors in intersectoral coordination of drainage management in Semarang city. Drainage management in Semarang is managed by intersectoral SKPD. This research is a qualitative descriptive which data collected through interviews, literatures, and study documents. Information was collected from BAPPEDA, Dinas PSDA & ESDM, DTKP, and DKK. Researcher used indicators of coordination and factors of intersectoral coordination to examine coordination of drainage management in Semarang. The result showed that factors in intersectoral coordination of drainage management in Semarang is still not optimal. It is also found that coordination indicators awareness of the importance of coordination, the competence of human resources involved, and continuity planning has been running well, but for communications and agreements; commitment; and initiative in coordinating the management of the drainage in Semarang is not optimal. Moreover, some factors in the intersectoral coordination as employment and discipline has been running well, but the for unity of action and the division of labor in the management of the drainage is not optimal. Based on the results, it can be concluded that in general the intersectoral coordination of drainage management in Semarang is quite good, although there are some indicators / dimensions that must be enhanced and improved. Researcher suggest to opmimalize the use of ICT, manufacturing of manual procedure, more creative and initiative leader, to increasing quantity of human resources, establishment of drainage management agency, in cooperation with the private sector, and resource optimization.

Analisis Kinerja UPT Perparkiran Dalam Pengelolaan Parkir Di Kabupaten Kudus Muhammad Arie Munandar; Maesaroh Maesaroh
Journal of Public Policy and Management Review Volume 8, Nomer 2, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The Parking Technical Unit (PTU) of Kudus Regency is an organization to handle parking in Kudus Regency, Central Java. Good parking management must be applied to achieve organizational goals, therefore organizational performance can be maximized. This study aims to analyze the organizational performance of Kudus PTU, as well as supporting faktors and performance barriers of the PTU in the parking management of Kudus Regency. Type of research is descriptive with qualitative approach, conducted at the PTU of Kudus Regency. Data collection techniques were interviews, observation and documentation. The results showed that the performance of Kudus PTU Parking in parking management was still not optimal because the four indicators, namely productivity, responsiveness, responsibility and accountability, were not in a good condition yet. Productivity of parking revenues has not reached the specified target. The responsiveness aspect has not been maximized because the programs aimed at by the community have not been evenly distributed such as the installation of a portal machine in the parking area only installed a few places and not all parking uniforms have a complaint number. Then the responsibility aspects are still not maximal because of the parking rates are not in accordance with the existing regulations. Accountability carried out by the PTU is only internal, since parking revenues was not publicly reported. Supporting faktors of performance at the UPT Parking are leadership and its inhibiting faktors, personal faktors, team faktors, faktor systems and human resource faktors

PENGARUH KEMAMPUAN KERJA PEGAWAI DAN IKLIM ORGANISASI DENGAN EFEKTIVITAS ORGANISASI DI BALAI REHABILITASI SOSIAL MARDI UTOMO SEMARANG I Pertiwi, Khoiriyah Sari; Widowati, Nina; Rihandoyo, Rihandoyo
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Organizational effectiveness is the attainment of the goal that had been developed by an organization. This research aims to know the affect of employee working ability and organizational climate with organizational effectiveness in the Social Rehabilitation Center Mardi Utomo Semarang I. Researcher used explanatory research type by distributing an open questionnaire to collect data from 21 respondents. This research using Pearson product moment correlation analysis to measure hypothesis. The result of this research through product moment correlation formula shows that level of the relation between the variables of employee working ability with organizational effectiveness with score 0.675, organizational climate with organizational effectiveness with score 0.680, employees working ability and organizational climate with organizational effectiveness with score 0.742, so thereâ€™re in the category of strong . According to the t test showed that employee working ability (X1) affect organizational effectiveness (Y) with score 3.985, organizational climate (X2) affect organizational effectiveness (Y) with score 4.041 and there is a positive and significant affect the employees working ability (X1) and organizational climate (X2) with organizational effectiveness (Y) on the score 11.044. In conclusion showed a positive and significant effect between employee working ability and organizational climate with organizational effectiveness. Itâ€™s mean that to improve the effectiveness of the organization in the Social Rehabilitation Center Mardi Utomo Semarang I needed a few things to do like holding discussions with the social educational institutions, deepening of the process of social and rehabilitation services, an evaluation of services to receiver, increase the level of communication and give an award from the leader as a form of attention.

STUDI PERATURAN MENTERI PENDAYAGUNAAN APARATUR NEGARA DAN REFORMASI BIROKRASI NOMOR 1 TAHUN 2015 TENTANG EVALUASI KINERJA PENYELENGGARA PELAYANAN PUBLIK DI BADAN PELAYANAN PERIZINAN TERPADU DAN PENANAMAN MODAL KOTA SALATIGA Ratna Safitri; Aufarul Marom
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Viewing from the reality that is happening in the bureaucracy in Indonesia, the image of public service which seems slow and cumbersome continues to be a particular concern in the bureaucratic reform program. It is closely linked to the conditions that occur in the service of licenses. BPPT and PM Salatiga is one of public service providers engaged in the licensing and investment sector. BPPT and PM Salatiga are apparently not capable to provide public services well. It is evidenced by the number of complaints from the public, not achieving the targets in the SPM, and there are still people who do not feel satisfied with the services provided. The purpose of this research is to describe the performance of public service providers in the BPPT and PM Salatiga and identify factors driving and inhibiting the performance of BPPT and PM Salatiga. This research uses descriptive type with qualitative approach. Data collection techniques used on this research is observation, interviews, documentation and triangulation. The results of this research indicate that the performance of public service providers in the BPPT and PM Salatiga is still needed to be increased. The indicators that are considered to be improved are the indicators of standard service, notice of service, complaint management and Public Service Information System (PSIS). Therefore, it is recommended to add training for employees, publish notice of service, provide a complaints management officer, implement the updating data and information related with the service held, and reactivate the website owned by BPPT and PM Salatiga.

ANALISIS KUALITAS PELAYANAN PENGUJIAN KENDARAAN BERMOTOR DI KABUPATEN TEGAL (DI LIHAT DARI IKM) Lailatul Istiqomah Dewi; Nina Widowati; Aloysius Rengga
Journal of Public Policy and Management Review Volume 2, Nomor 2, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The test vehicle is a vehicle assigned to address safety issues in the field of public transport safety concerns for users at both the regional and national level. This study aims to identify and menganilisis quality of services performed by the Department of Transportation, Communication and Information Tegal regency. Type used is descriptive qualitative, by using reference measurements on basis of the satisfaction indext KEP MENPAN No.63/7/2003 which consists of 14 elements "relevan", "valid" and "reliable". The result of the satisfaction index calculation for obtaning a yield of 74,08 or in the good category (B). To improve the quality of care testing of motor vehicles so much better, employee testing vehicles in Tegal regency should pay attention to the service user satisfaction by adding facilities and infrastructure, as well as providing strict sanctions or penalties for employees who absent during working hours or working days

KINERJA DINAS KESEHATAN KOTA SEMARANG (Dalam Mengawasi Kualitas Depot Air Minum Isi Ulang) Dewi, Widia Sari; Widowati, Nina; Maesaroh, Maesaroh
Journal of Public Policy and Management Review Volume 5, Nomor 1, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Health is an important investment to support economic development as well as having an important role in poverty reduction efforts. Seeing the importance of the role of health, the Government is obliged to protect and guarantee the citizens of the various problems related to health. This study will analyze the performance conducted by the Health Department of Semarang and aspects that support and hinder the performance of Semarang City Health Office in monitoring the quality of water refill depot. This study uses the theory of organization and five dimensions of performance that productivity, the orientation of the quality of service, responsiveness, responsibility and accountability with qualitative descriptive approach. Data collection techniques used through observation, interviews, documentation and literature study with informants employee Semarang City Health Office. The results show that the performance is done Semarang City Health Office in monitoring the quality of drinking water refill depot can not be said to be good, still found obstacles such as issues of human resources, budget is limited to community participation is minimal. While supporting the performance aspect of Semarang City Health Department in monitoring the quality of drinking water refill depot is already a clear division of labor, discipline and high responsibility held by employees, the fit between health program created by what is needed by the community. Inside overcome these obstacles there are some suggestions that can be done such as identifying water refill depot, to provide guidance and counseling, pemberikan strict sanctions availability of places to submit claims or complaints, providing budget funds to support the monitoring activities refill depot.

Implementation of Mayor Rules Number 20 Years 2010 about City Worthy of Children Policy with Village Friendly with Children’s Approach in Sendangguwo Village, Tembalang District, Semarang City Rama Duluber; Budi Puspo Priyadi
Journal of Public Policy and Management Review Volume 7, Nomer 2, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Implementation of Mayor Rules Number 20 Years 2010 about City Worthy of Children Policy with village friendly with children approach is an action to create the environment which could ensure the children’s right which is implemented by all stakeholders, start from Government, society and privat sector. The purpose of this research is to describe how is Implementation of Mayor Rules Number 20 Years 2010 about City Worthy of Children Policy in Sendangguwo Village, Tembalang Disrict in Semarang City which can be rated through village friendly with children’s indicators based on Pasal 4 scope, which cover the preparation and implementation of the policy. Researcher also some factors which influence the policy implementation in Van Meter and Van Horn model theory and taking 4 variabels from 6 variabels. The methods of this research is using descriptive-qualitative type. The result of the Implementation of Mayor Rules Number 20 Years 2010 about City Worthy of Children in Sendangguwo Village, Tembalang District in Semarang City is still be found some obstacles in some field of children’s right based on indicators which has been determined. The supporting factors in this policy are standard and purpose variable, relation between organizations and social, economy and political condition. On the other hand, the inhibitors factors is the resources that must be improved from quantity and quality side.

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