Articles
255 Documents
<![CDATA[Leader-Member Exchange Paradigm in RSUD Dr. Saiful Anwar Malang ]]>
<![CDATA[Sutrisno, Timotius F.C.W]]>;
<![CDATA[Teofilus, Teofilus]]>;
<![CDATA[Silaswara, Diana]]>;
<![CDATA[Rusmi, Nanduta Sito]]>
<![CDATA[ Jurnal Manajemen Bisnis Vol 12, No 1: March 2021 ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Yogyakarta ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.18196/mabis.v12i1.9041
<![CDATA[Research aims: The study was conducted to discuss the phenomenon of destructive leadership, cynicism, and employee performance that occurred at Dr. Saiful Anwar Malang Hospital. The purpose of this study is to look at the effect of destructive leadership on employee performance, the effect of cynicism on employee performance, and the moderation effect of cynicism on destructive leadership and employee performance at Dr. Saiful Anwar Malang Hospital.Design/Methodology/Approach: This study employed a partial least square (PLS) multivariate statistical technique. Sampling used a saturated sampling method, and the respondents were all employees of the Finance Department from 50 hospitals. The Likert scale was utilized as a measurement tool for the questionnaire.Research findings: This study's results indicated that the destructive leadership variable positively and significantly influenced the employee performance variable. Based on the questionnaire results, it was known that Dr. Saiful Anwar Malang Hospital’s employee performance had a positive nature in responding to the existence of destructive leadership so that performance was maintained.Theoretical contribution/Originality: Companies can develop strategies to anticipate destructive leadership and weaken cynicism because both attitudes can impact employee performance.Practitioner/Policy implication: This research is expected to provide insight into leaders’ and employees' behavior regarding the phenomenon of destructive leadership and cynicism to improve employee performance because companies with a positive culture can undoubtedly make employees comfortable so that they will do work optimally.Research limitation/Implication: This research’s implication shows that the employees’ behavior in Dr. Saiful Anwar Malang Hospital was very good because employees could show positive attitudes even with pressures, such as destructive leadership and cynicism.]]>
<![CDATA[Examining the Relevance of T-CRM and H-CRM for the Bank-Customer Partnership Quality and Willingness to Invest More ]]>
<![CDATA[Rimbasari, Ana]]>;
<![CDATA[Wijaya, Nikodemus Hans Setiadi]]>
<![CDATA[ Jurnal Manajemen Bisnis Vol 11, No 2: September 2020 ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Yogyakarta ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.18196/mb.11299
<![CDATA[The current study examines the use of technology and human in Customer Relationship Management (CRM), especially in the banking industry. We analysed whether human still plays a role in the relationship in this industry. The purpose of this work is to determine the role of technology (T-CRM) and human (H-CRM) in enhancing partnership quality and customer behaviour (i.e., willingness to invest more). We collected data by distributing online questionnaires. The respondents were the customers of Bank Mandiri, Bank Central Asia (BCA), and Bank Rakyat Indonesia (BRI), who have experienced in using both technology-based and human-based banking services. A total of 161 responses were used in our data analysis. The results demonstrated that T-CRM and H-CRM had positive effects on partnership quality. It was found that partnership quality has a positive effect on willingness to invest more. This research advises that T-CRM is needed in the banking industry, but technology cannot replace the benefits of humans. Technology and people based relationship are both still needed to improve the relational quality between the service providers (banks) and their customers.]]>
<![CDATA[The Influence of Personality Factors on Entrepreneurial Intention ]]>
<![CDATA[Rohman, Isnanda Zainur]]>;
<![CDATA[Miswanto, Miswanto]]>
<![CDATA[ Jurnal Manajemen Bisnis Vol 11, No 2: September 2020 ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Yogyakarta ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.18196/mb.11293
<![CDATA[The aim of this paper is to examine the influence of personality factors (internal locus of control, need for achievement, and self-efficacy) on students’ entrepreneurial intentions. The sample of this research was selected by using purposive sampling. The data were collected by survey using questionnaires. Respondents who filled the questionnaires were 200 university students, studying in Yogyakarta. The data were analyzed by using multiple regressions. The result showed that all of the personality factors in this study had positive effects on students’ entrepreneurial intentions. In this study, it was found that the most significant variable to influence entrepreneurial intention was self-efficacy. The implication of this research is that if the number of entrepreneurs wants to be boosted, more attention must be paid to the personality factors of people.]]>
<![CDATA[Mobile Payment Products in Indonesia: Is it a Lifestyle or a Need? ]]>
<![CDATA[Setiobudi, Auditia]]>;
<![CDATA[Sudyasjayanti, Christina]]>;
<![CDATA[Singgih, Kevin Julianto]]>;
<![CDATA[Gadi, Aiman Fauzi]]>
<![CDATA[ Jurnal Manajemen Bisnis Vol 12, No 1: March 2021 ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Yogyakarta ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.18196/mb.v12i1.9440
<![CDATA[Research aims: This study aims to explore consumers’ preferences and perceptions of the use of mobile payments in Indonesia.Design/Methodology/Approach: This study used a comparison of Cronbach's Alpha and Cronbach’s Alpha if Item Deleted to find items preferred by mobile payment users. Factor analysis was employed to get consumers' perceptions of using mobile payment.Research findings: The results of this study found that consumer preferences for the use of mobile payments were compatible with their needs, helped complete work/needs, were used by the social environment, were easy to use, and made consumers happy. Meanwhile, consumers’ perceptions of mobile payment were formed from three factors: perceived ease of use, intention to use mobile payment, and mobile payment self-efficacy.Theoretical Contribution/Originality: This study examines the use of mobile payments in Indonesia further.Practitioners/Policy Implications: Mobile payments are not only a lifestyle because the products’ benefits are increasingly numerous and varied.Research Limitations/Implications: This research was only conducted in Java.]]>
<![CDATA[Family Ownership Structure, Independent Directors, and Independent Commissioners: Effects on Leverage ]]>
<![CDATA[Yolanda, Yoke]]>;
<![CDATA[Utama, Cynthia Afriani]]>
<![CDATA[ Jurnal Manajemen Bisnis Vol 12, No 1: March 2021 ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Yogyakarta ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.18196/mabis.v12i1.9525
<![CDATA[Research aims: The purpose of this research was to examine the direct relationship between family ownership structure and leverage as well as the indirect impact of independent commissioners and independent directors on the relationship between family ownership structure and leverage.Design/Methodology/Approach: This research applied a purposive sampling technique that resulted in 22 Indonesian manufacturing public firms operating from 2010 to 2018 as the research sample. The panel data were collected from Thomson Reuters, and family ownership data were manually collected from company annual reports. This research employed multiple regression analysis with four models.Research findings: The results indicated that family ownership structure was negatively significant to leverage. The independent director was not proven to strengthen the relationship between family ownership structure and leverage but rather was partially proven to do so yet the independent commissioner could not strengthen the relationship between family ownership structure and leverage.Theoretical contribution/ Originality: This research was contributed to develop the relationship between ownership structure in family companies by involving independent commissioners and independent directors.Practitioner/Policy implication: This research’s result can help companies make financing decisions and mitigate agency problems.Research limitation/Implication: The limitations of this research were the sample only focused on manufacturing public firms and Indonesia Stock Exchange has implemented regulations to eliminate the rule requiring each company to have an independent director, which became effective as of December 28, 2018.]]>
<![CDATA[The Customer Engagement Effect on Customer Satisfaction and Brand Trust and Its Impact on Brand Loyalty ]]>
<![CDATA[Meylani Tuti]]>;
<![CDATA[Viki Sulistia]]>
<![CDATA[ Jurnal Manajemen Bisnis Vol 13, No 1: March 2022 ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Yogyakarta ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.18196/mb.v13i1.12518
<![CDATA[Research aims: The research purpose is to determine the influence of customer engagement on brand loyalty through customer satisfaction and brand trust.Design/Methodology/Approach: The population in this research was customers who made purchases from December 2019 until February 2020. The sampling technique employed purposive sampling to decide on 200 respondents. The data had been examined for reliability and validity. The data analysis method used quantitative and descriptive. Structural Equation Modeling (SEM) was utilized in the quantitative analysis.Research findings: The research results uncovered that customer engagement significantly influenced customer satisfaction. Customer engagement gave a significant influence on brand trust. Customer engagement gave a significant influence on brand loyalty. Customer satisfaction gave a significant influence on brand trust. The brand trust gave a significant influence on brand loyalty. Customer engagement gave an indirect influence on brand trust through customer satisfaction. Also, customer engagement indirectly influenced brand loyalty through brand trust and customer satisfaction.Theoretical contribution/Originality: The study gives contribution to the growth of brand literature.Practitioner/Policy implication: The study has implications for researchers and sellers on how to improve the brand.Research limitation/Implication: The limitation of this study is that it only used one clothing entrepreneurship business brand that utilized Instagram as a promotional medium for further research. Developing the research object further by using more similar brands is recommended.]]>
<![CDATA[Family Control and Firm Financial Performance Listed on Indonesia Stock Exchange: The Moderating Role of Foreign Ownership ]]>
<![CDATA[Pangeran, Perminas]]>
<![CDATA[ Jurnal Manajemen Bisnis Vol 11, No 2: September 2020 ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Yogyakarta ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.18196/mb.11292
<![CDATA[This study aims to examine whether foreign ownership moderates the relationship between family control and financial performance. Based on the purposive sampling technique, this study uses 16 large family companies listed on the Indonesia Stock Exchange (BEI), during 2012-2017. Hypothesis testing using Moderated Regression Analysis (MRA). The results of this study reveal several important things. First, foreign ownership positively moderates the relationship between family control and dividend payments. Second, foreign ownership positively moderates the relationship between family control and profitability. These results suggest that foreign ownership can mitigate the level of expropriation of the wealth of minority shareholders by family owners. In this case, foreign owners are able to suppress the negative effect of family control on profitability and dividend payments.]]>
<![CDATA[The Impact of Organizational Socialization and Career Development on Intention to Change Work in Public Companies in Pakistan ]]>
<![CDATA[Singgih Purnomo]]>;
<![CDATA[Indah Wahyu Utami]]>;
<![CDATA[Atif Ali Gill]]>
<![CDATA[ Jurnal Manajemen Bisnis Vol 13, No 1: March 2022 ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Yogyakarta ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.18196/mb.v13i1.14102
<![CDATA[Research aims: This study aims to discuss the impact of socialization about organizational goals and career development on intention to change jobs with coaching and career development as a moderating role.Design/Methodology/Approach: This research data were obtained from public companies involved in providing products and services to their customers. There were 400 respondents selected to be given a questionnaire that included closed questions, and 378 questionnaires were selected for further analysis. The sampling technique used was purposive sampling. Both differentiation and regression studies were employed in evaluating the relationship between the independent and dependent variables by SPSS software.Research findings: The results of this study revealed that there was a positive relationship between organizational socialization and career development. Besides, it was also found that there was a negative relationship between the purpose of structural socialization and the intention of changing jobs. Theoretical contribution/Originality: The moderating role of coaching and employee progress strengthens the relationship between organizational socialization and career development. This study uncovered that the organizational socialization component was closely related and consistently increased employee loyalty.Practitioner/Policy implication: The results of this study are good news for managers because the board of directors has a very significant role in socializing the organization.Research limitation/Implication: The scope of this research itself is relative and insignificant due to the limited number of samples. Thus, expanding the sample size and adding a wider area will be able to strengthen the results of this study. New research should be designed to investigate various career development programs that can increase employee loyalty so that it is not easy to change jobs. Organizational managers are also encouraged to innovate in creating and supporting employee career development, especially for novice employees, by providing various experiences to facilitate their career development.]]>
<![CDATA[Leadership Roles For Improving Employee Productivity at Digital Start-Up Company ]]>
<![CDATA[Ahmad Azmy]]>;
<![CDATA[Agung Priyono]]>
<![CDATA[ Jurnal Manajemen Bisnis Vol 13, No 1: March 2022 ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Yogyakarta ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.18196/mb.v13i1.11250
<![CDATA[Research aims: This study analyzes the role of leadership in improving employee productivity. The object of research was carried out at a start-up company engaged in the digital career development platform.Design/Methodology/Approach: The process of collecting data by conducting virtual interviews to gather information according to the research topic. Structured interviews were used in this study with the aim of obtaining systematic and specific information.Research findings: The results showed that the role of leadership is vital in increasing employee productivity. Theoretical contribution/ Originality: The six components that show the role of leadership in employee productivity include clarity of leadership functions, accuracy of competency-based employee placement, consistency of training programs, effectiveness of organizational strategy implementation, clarity of job description directions to employees, and a fair reward system based on contributions.Practitioner/Policy implication: This research has leadership implications for employee productivity. Leadership is very important in maintaining long-term business sustainability.Research limitation/Implication: This study is only limited to discussing the role of leadership to increase employee productivity accompanied by human resource strategies.]]>
<![CDATA[The Influence of Brand Loyalty on Customers’ Repurchase Decisions of Green Beauty Product ]]>
<![CDATA[Eristia Lidia Paramita]]>;
<![CDATA[Ika Aprilia Saputri]]>
<![CDATA[ Jurnal Manajemen Bisnis Vol 13, No 1: March 2022 ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Yogyakarta ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.18196/mb.v13i1.13028
<![CDATA[Research aims: This study examined the relationship between green beauty products and customers’ repurchase decisions. However, this study used brand loyalty as the intervening variable.Design/Methodology/Approach: This study employed purposive sampling to collect the primary data. The object of this study was The Body Shop. Questionnaires were distributed to 236 respondents aged 14-39 years old. SEM analysis was then utilized to analyze the results of the questionnaire.Research findings: The findings of this study showed that green beauty products had a significant impact on customers’ repurchase decisions. Similarly, brand loyalty has been proven to mediate the relationship between green beauty products and customers’ repurchase decisions.Theoretical contribution/Originality: The previous study has investigated the relationship between green products and customers’ repurchase decisions, but little literature involves green products in terms of the beauty industry and customers’ repurchase decisions. Another contribution is that this study revealed that it could affect the customers’ repurchase decisions on green beauty products through brand loyalty. Practitioner/Policy implication: The authors suggest that The Body Shop maintain their added value so that customers perceive more added value and do consistent purchasing in The Body Shop rather than the other brands.Research limitation/Implication: This study has limitations when developing the structural model fit. One indicator did not meet the good fit criteria: the AGFI with the marginal fit result.]]>
