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Jurnal Komunikasi
Published by Universitas Islam Indonesia
ISSN : 1907848x     EISSN : 25487647     DOI : -
Core Subject : Humanities, Art,
Arts Humanities
Journal Komunikasi is a peer-review journal published by Department of Communication Universitas Islam Indonesia, Yogyakarta. We welcome all contributions on the following topics: media, journalism, strategic communication and all field related to communication studies. The article that uses critical theories/perspectives and encourages the spirit of empowerment would be more preferred.
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Articles 311 Documents
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Journal Cover Vol. 18 No. 1 (2023) zarkoni
Jurnal Komunikasi Vol. 18 No. 1 (2023): VOLUME 18 NO 1 OKTOBER 2023
Publisher : Program Studi Ilmu Komunikasi

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Abstract

Digital Activism, Bahasa, dan Politik Representasi Film Rianto, Puji
Jurnal Komunikasi Vol. 18 No. 2 (2024): VOLUME 18 NO 2 APRIL 2024
Publisher : Program Studi Ilmu Komunikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/komunikasi.vol18.iss2.editorial

Abstract

Artikel-artikel yang terbit di Jurnal Komunikasi Volume 18, Nomor 2, 2024 masih melanjutkan kecenderungan kajian-kajian sebelumnya yang terbit di Jurnal Komunikasi edisi sebelumnya. Kajian tersebut memberikan perhatian pada kehadiran media digital atau secara khusus media sosial. Penetrasi internet dan media sosial yang semakin luas di masyarakat (APJII, 2022) tampaknya menarik perhatian lebih banyak peneliti di Indonesia untuk mengkaji fenomena tersebut. Menariknya, kajian-kajian itu lebih memberikan perhatian pada kontribusi penting kehadiran media digital bagi pemberdayaan dan juga perlawanan masyarakat atau yang sering dikenal luas sebagai netizen dalam mendorong perubahan. Kajian ini bukanlah sama sekali baru karena banyak peneliti sebelumnya telah memberikan perhatian pada media digital dalam mendorong perubahan (Lim, 2017; Rianto, 2023; Suwana, 2020; Valera-Ordaz & López-García, 2019), tetapi luasnya bidang ini telah membuka area-area penelitian yang baru. Digital activsm tidak hanya masuk dalam ranah politik (Saud & Margono, 2021; Suwana, 2020), tetapi juga mencakup gerakan-gerakan yang lebih luas, termasuk meluasnya budaya pembatalan (Driessen, 2023; Rutledge, 2021; Verga et al., 2021) atau gerakan berorientasi pada pola hidup berkelanjutan (Cahyaningtyas et al., 2021). Hasil-hasilnya pun tergantung pada banyak faktor (Lim, 2017; Rianto et al., 2024). Pada edisi ini, hanya satu artikel yang tidak membahas kajian media digital, yakni kajian yang dilakukan oleh Ismail & Wijaksono. Fokusnya pada voluntarisme masyarakat dalam menanggulangi pandemi Covid-19.
Journal Cover Vol. 18 No. 2 (2024) Zarkoni
Jurnal Komunikasi Vol. 18 No. 2 (2024): VOLUME 18 NO 2 APRIL 2024
Publisher : Program Studi Ilmu Komunikasi

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Abstract

Analysis of e-customer relationship management BPJS in maintaining customer loyalty Rahmani, Vania Taufik; Utami, Nadia Wasta; Darmawan, Ibnu
Jurnal Komunikasi Vol. 19 No. 2 (2025): VOLUME 19 NO 2 APRIL 2025
Publisher : Program Studi Ilmu Komunikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/komunikasi.vol19.iss2.art7

Abstract

This research aims to investigate the e-CRM strategies employed by BPJS to sustain customer loyalty. A qualitative descriptive method is utilized in this study. Data gathered through interviews and observations conducted at the BPJS. The research framework is informed by Francis Buttle's Customer Relationship Management theory, which has been adapted to the context of electronic technology in CRM implementation. The findings indicate that BPJS's e-CRM strategy can be categorized into three levels: strategic, operational, and analytical. At the strategic level, BPJS implements a high-level cultural calendar and provides digital service channels that enhance convenience, speed, and reliability in service delivery. At the operational level, BPJS automates various marketing, sales, and service processes. Finally, at the analytical level, BPJS conducts customer journey mapping, which encompasses the components of I-Cari, I-Belajar, and I-Daftar.
Interpersonal communication patterns of Aisyiyah in cultural da'wah activities in isolated tribal communities Rasyid, Erwin; Sugiantoro, Hari Akbar; Julijanti, Dinara Maya; Rosyidi, Moch Imron; Setiawan, Achdiar Redy
Jurnal Komunikasi Vol. 19 No. 2 (2025): VOLUME 19 NO 2 APRIL 2025
Publisher : Program Studi Ilmu Komunikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/komunikasi.vol19.iss2.art12

Abstract

This study aims to analyze the interpersonal communication patterns employed by PDA Banggai in their cultural dakwah activities directed at indigenous and isolated communities. The research adopts a case study approach. Data collected through in-depth interviews and document analysis. Data were thematically analyzed to identify PDA Banggai's interpersonal communication strategies. The findings indicate that PDA Banggai applies an adaptive form of interpersonal communication that emphasizes trust-building, the use of local languages, and collaboration with stakeholders. This approach is rooted in the values of Al-Ma’un, integrating religious messages with cultural contexts. The success of cultural dakwah hinges on context-sensitive interpersonal communication that respects local traditions. These findings offer insights into faith- and culture-based empowerment strategies among indigenous and marginalized communities
Exploring the impact of deepfake technology on public trust and media manipulation: A scoping review Boediman, Eko Putra
Jurnal Komunikasi Vol. 19 No. 2 (2025): VOLUME 19 NO 2 APRIL 2025
Publisher : Program Studi Ilmu Komunikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/komunikasi.vol19.iss2.art8

Abstract

Deepfake technology, an AI-driven method for synthesizing hyper-realistic yet fabricated content, has raised concerns regarding public trust and media manipulation. This scoping review examines its impact by analyzing interdisciplinary literature from computer science, communication, psychology, and sociology. Using a systematic review approach, the study identifies key trends, challenges, and research gaps. Findings reveal that deepfake technology significantly blurs the boundary between truth and fiction, eroding media credibility. Additionally, malicious actors exploit deepfakes to spread misinformation, manipulate public perception, and threaten information integrity. The study underscores the urgent need for increased awareness, policy interventions, and media literacy programs to mitigate deepfake-related risks. By mapping the current discourse, this review highlights critical areas for future research and practical strategies to safeguard digital information ecosystems.
From traditional to digital media: Sources of information and resistance behavior of COVID-19 vaccination Illahi, Azizun Kurnia; Wardasari, Nilam; Laturrakhmi, Yun Fitrahyati
Jurnal Komunikasi Vol. 19 No. 2 (2025): VOLUME 19 NO 2 APRIL 2025
Publisher : Program Studi Ilmu Komunikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/komunikasi.vol19.iss2.art11

Abstract

The study aims to map rural communities’ attitudes and acceptance of the COVID-19 vaccine, examine the sources of information they rely on, and analyze the communication networks formed among vaccine-resistant groups. Findings reveal a balance between digital and conventional information sources in accessing COVID-19-related information, supported by sufficient human resources and infrastructure in certain areas. Social media and television emerge as the dominant sources of vaccine-related information, indicating high exposure to media content. Meanwhile, healthcare workers, health cadres, and government institutions serve as secondary sources of information. Notably, word-of-mouth remains a significant channel for spreading misinformation, contributing to high acceptance of hoax messages and reinforcing vaccine resistance within the rural community of Tawangsari.
Coloring the visual communication of social media instagram within diverse religious madzhabs Purwani, Diah Ajeng; Antin, Titi; Pratiwi, Fatma Dian; Puspitasari, Niken; Nusa, Lukman
Jurnal Komunikasi Vol. 19 No. 2 (2025): VOLUME 19 NO 2 APRIL 2025
Publisher : Program Studi Ilmu Komunikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/komunikasi.vol19.iss2.art3

Abstract

This article aims to analyze the using of different color in visual communication of social media especially Instagram used by yukngaji communities in Yogyakarta and Riau. These different colors are some kind of representing the different religion madzab that tried to be removed in the realm of unity in diversity and peace. We use virtual ethnography to analyze the content of Instagram accounts @ynjogya and @yukngajipku. The finding of the study indicates that there are three finding related to the research questions. First, the use of dynamic colors. Second, the visualization of religious learning activities, as analyzed in this research, namely the activities of conveying religious teachings by the community via social media is divided into several things. Last, the use of vocabulary containing anti-SARA, such as all forms of preaching content uploaded on social media platforms.
More media-oriented than literacy-focused: Problematizations in Indonesia’s digital literacy policy Harahap, Tamam Ruji; Mutmainnah, Nina; Irwansyah; Kurnia, Novi
Jurnal Komunikasi Vol. 19 No. 2 (2025): VOLUME 19 NO 2 APRIL 2025
Publisher : Program Studi Ilmu Komunikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/komunikasi.vol19.iss2.art6

Abstract

This study aims to discuss the construction of the problem underlying the digital literacy policy in Indonesia. As policy communication research, this study considers the Ministry of Communication and Informatics (MOCI) digital literacy programs as policy-as-discourse. This study is qualitative and uses a desk-based method to collect the data. This study uses the “What’s the ‘problem’ represented to be” (WPR) analytical strategy to analyze the data. This study finds out that the MOCI constructs the digital literacy policy to be based on handling the massive spread of negative content and illegal activities on the internet and social media platforms. Therefore, this MOCI’s construction of knowledge on digitalliteracy is oriented more toward media issues than literacy issues in digital technologies. This study recommends that the knowledge construction on digital literacy policy is based not only on the problem of media criticality but also on addressing the problem of literacy in the utilization of digital technology for educational purposes.
Love vs. principle: Fans' dilemma over idols promoting or collaborating with boycotted products Fitria, Kusnul
Jurnal Komunikasi Vol. 19 No. 2 (2025): VOLUME 19 NO 2 APRIL 2025
Publisher : Program Studi Ilmu Komunikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/komunikasi.vol19.iss2.art4

Abstract

This study explores the attitudes of K-pop fans when faced with the dilemma of their idols collaborating with boycotted products. The research was conducted qualitatively by combining digital ethnography and audiovisual analysis methods. Data were collected through observations of K-pop fans' activities on TikTok and Twitter (X). The findings reveal that K-pop fans display three main attitudes in response to their idols' collaboration with boycotted products. The first attitude is to continue to be a fan and support the idol. However, this support is expressed through various reasons and actions, such as making donations that reflect conditional loyalty and ambiguous participation. The second attitude is active rejection, carried out through participation in cancel culture. This is expressed by unfollowing the idol's social media accounts and deleting fan pages. The third attitude is leaving the fandom and becoming a haters. Although not all fans who leave the fandom become haters, feelings of disappointment and betrayal by the idol are the main reasons behind this response.

Page 29 of 32 | Total Record : 311

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