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INDONESIA
JAM : Jurnal Aplikasi Manajemen
Published by Universitas Brawijaya
ISSN : 16935241     EISSN : 23026332     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.
Arjuna Subject : -
Articles 1,535 Documents
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Pengaruh Dinamika Lingkungan, Strategi Bersaing dan Strategi Operasi terhadap Kinerja Perusahaan (Studi pada Industri Manufaktur di Sulawesi Selatan) Pono, Maat
Jurnal Aplikasi Manajemen Vol. 7 No. 4 (2009)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

This research is based on Skinner’s literary study (1969) on the relationship between environment with competing and operation strategies. This research develops a conceptual model of the relationship between environmental with competing strategy, operational strategy and performance conducted by Ward and Duray (2000). This phenomenon is very interesting to be followed up because their findings show a gap which needs to be filled out. The gap in the previous research funding about the relationship between environmental dynamics with competing strategy, operation strategy, and performance leads to the development of the research problem, i.e. Will the performance of manufacturing industries increase if company environment is condusive and supported by appropriate selection of competing and operation strategies? The objective of the research is to develop a theoretical model of the direct and indirect relationship between environmental dynamics with performance through competing strategy and operation strategy.This study also empirically test the effect of environmental dynamics on competing strategy, operation strategy and performance; the effect of competing strategy on operation strategy and performance; the effect of operation strategy on performance. Based on the basic research theoretical model a hypothetical model is developed, covering environmental dynamics, competing strategy, operation strategy, and performance. Six hypotheses were examined using AMOS software. The hypotheses testing was done using empirical data obtained from the questionnaires collected from 120 managers of manufacturing industries of both middle scaled and large scaled ones in Makassar, South Sulawesi, using proportional random sampling technique. The testing of hypotheses model used structural equation model (SEM). The result of the fit or goodness list the model proved that that the entire models are fit and therefore it was concluded that the model wich developed could be accepted. First, the environmental dynamics had effect on competing strategy. Second, environmental dynamics gave effect on operation strategy. Third, environmental dynamics gave effects on performance. Fourth, competing strategy did not have effect on operation strategy. Fifth, competing strategy had effect on performance. Sixth, operation strategy had effect on performance.Keywords: between environment, operasional strategy, performance
Strategi Pengembangan Situs Pariwisata Pantai Natsepa, Desa Suli Kabupaten Maluku Tengah (Natsepa Beach Tourist Site Development Strategy Suli Village, Maluku Tengah Regency) Payapo, Wilda R.; Effendi, Jani
Jurnal Aplikasi Manajemen Vol. 7 No. 4 (2009)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

The research aims to (1) to describe factors that influence the frequencies of visit in Natsepa Beach Tourist Site in Suli Village in Maluku Tengah Regency; (2) to understand the development strategy of Natsepa Beach Tourist Site in Suli Village in Maluku Tengah Regency. The population of the research was all the visitors of the tourist site that consisted of 4,341 people monthly. Sample was determined by accidental sampling namely 93 visitors who were found in sites. Data analysis was done descriptive quantitative qualitative through : Multiple Regression Analysis and SWOT analysis. The result of the research indicated that; (1) from the seven assumed influence factors, evidently income, travel cost, time of visiting, age and site attraction influenced significantly toward the visitation to bathing site. While, work occupation and education were insignificantly influence because the visitation to the tourist site in based on the distance that was relatively short with cheap travel cost; based on SWOT analysis, the strategy that can be done in developing Tourist Site : (1) development of tourism object compatible with the Government Policy and the Tourism Master Plan; (2) improvement of access to tourism site; (3) increase tourism promotion; (4) development of tourism facility and its supporting element; (5) provide public transportation to the site; (6) increase the quality of professional staffs in tourism activity; (7) increase the quality of tourist program package; (8) increase security toward public nuisance; (9) implementation of sanction to tourist site disturber; ang (10) transfer of management of tourist site to the private sectors.Keywords: tourist site, development strategy, SWOT analysis.
Analisis Kepuasan Konsumen terhadap Kualitas Pelayanan Parkir di Mega Mall A. Yani Pontianak Chronika, Lidia; Mangunsong, Lamria; -, Narsih
Jurnal Aplikasi Manajemen Vol. 7 No. 4 (2009)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

This research in the form of research survai to visitor in shopping centre in A . Yani Mega- Mall using service park managed in wroughtly by managemen is A.Yani Mega- mall . Freshment Visitor becoming especial attention from party of service park always try to give the best service to each;every visitor. Visitor of shopping centre asked by its opinion hit the service quality park which is in the form of amenity park the , worker performance park the, performance of geometric space park the , security, freshment and according to tariff park the. Data got and changeable for the visitor of using to use the car wheel four residing in in building as much 100 responder. Result of research indicate that more than 50 % responder lick lips with the performance and service quality park, but for the amenity of park the responder which lick lips less than 50 . result of examination Mann- Whitney Wilc oxon prove that responder feel there no except to service quality difference of geometric space park the nya. And from calculation result mount the mean importance of every variable; with the scale 1 until 5 got by that service quality park in Security facet take possession of the highest sequence and amenity park to take possession of the underest sequence. Pursuant to the research result inferential amenity element park this become important to be paid attention to by its improvement by organizer park the shopping centre especially in Megamall A. Yani of besides important other; dissimilar element to be defended its quality.Keywords: Mega Mall,Parking,Fasilities
Pemodelan Hubungan antara Variabel Organisasional dan Variabel Pelanggan dalam Penyampaian Layanan serta Pengaruhnya terhadap Retensi Pelanggan pada Lembaga Pendidikan Tinggi Yuniawan, Ahyar
Jurnal Aplikasi Manajemen Vol. 7 No. 4 (2009)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

Today’s organizations, included university, are challenged to deliver quality to their customers. New paradigms in higher education development for the Indonesian should be implemented because service quality and customer satisfaction could be accomplished if the organizations were effective. Organizational effectiveness has become an importance issue lately and it has center on explanations of what makes some firms excellent, of high quality, productive, efficient, healthy, or possessing vitality – all proxies for the concept of organizational effectiveness as used in the organizational sciences literature. University has shown ambiguities for its effectiveness, such as: universities are characterized by an absence of measurable goals, little connection between acquired resources and products and ability to give fair treatment to their all constituents. The study aimed to evaluate the university effectiveness and correlate to its organizational outcomes that reflect its service effectiveness (e.g.: service quality, customer satisfaction, institutional image and reputation, customer retention) and to analyze mediating role of service quality in order to gain theoretical benefits. The study employed survey method and used proportional stratified random sampling as sampling technique. The study was a linkage research in the area of higher education which required employee/manager and customer participation to evaluate service organization effectiveness and service quality because service attributes uniqueness has brought the physical, organizational and psychological closeness of employees and customers. The study’s results were effectiveness measures and good confirmation in its correlation to customer’s variables based on holistic approach in service management; the organizational effectiveness isn’t increase institutional image, institutional reputation, service quality or customer satisfaction; in the proposed model, the role and mediation effect of service quality as integration factor between organization and customer aren’t supported; the service quality of higher education increases customer satisfaction, and in the KP-ML model, it increases customer retention; the customer satisfaction increases service quality of higher education; and in the ML-KP model, it increases customer retention; the institutional image increases customer retention; the institutional reputation increased customer retention; and the total effect of organizational effectiveness did not fairly increased customer retention.Keywords: linkage research, structural equation model, survey, organizational effectiveness, service quality, customer satisfaction, institutional image, institutional reputation, customer retention, and higher education.
Kajian tentang Nilai-nilai Inti Budaya Organisasi dan Komitmen Anggota Aiesec Local Committee Universitas Brawijaya Malang Al Amin, Raden Pamungkas; Noermijati
Jurnal Aplikasi Manajemen Vol. 8 No. 3 (2010)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

Organizational culture core values is the important thing for the organization members. The aim of this research is for knowing the simultaneously and partially effect of the organizational culture core values on the commitment of AIESEC Local Committee University of Brawijaya members. The population is the entire members of AIESEC Local Committee University of Brawijaya. Involving 65 members as sample, by using multiple regression analysis method. The result of the research shows that the variables for organizational core value: include activating leadership,demonstrating integrity, living diversity, enjoying participation, striving for excellence, acting sustainably, simultaneously affected the members commitment. Partially, striving for excellence and enjoying participation affected members’ commitment, while activating leadership, demonstrating integrity, living diversity, acting sustainably, did not affect members’ commitment. The striving for excellence is dominant in affecting members commitment. Therefor, educating every member on organizational culture core values should be done continuously, so that a good understanding about the core value can be achieved. Finally, members commitment can be increased.
Applying Personality Traits to Predict Loyalty and Neglect among Employees of Bank Jatim Located in 10 Big Cities of East Java (Mc Crae’s and Hofstede’s Theories on effect of Culture to Personality Revisited) Rajiani, Izmi
Jurnal Aplikasi Manajemen Vol. 8 No. 3 (2010)
Publisher : Universitas Brawijaya, Indonesia

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Abstract

This study links the relationship of culture and personality on how employees behaves in organizations . The workplace behaviors are displayed in the form of Loyalty or Neglect .The hypotheses are tested through sample of 253 employees of local Javanese bank located in 10 big cities of East Java and structural equation modeling is used. Applying Hogan Personality Inventory (HPI) , The Big Five Factor personality in this research is labeled as Adjustment (Emotional Stability), Sociability (Extraversion), Likeability (Agreeableness), Prudence (Conscientiousness) and School success (Openness to Experience) . Since Sociability (Extraversion), is positively related with Individualism while Indonesian is scored low on this dimension , this variable is excluded from the model. Besides proving the existence of the sixth trait labeled by Hofstede as Dependence on Others trait among Javanese Indonesian, the research also found the trait of Likeability (Agreeableness) which is the typical of Javanese in where they attempt at all times to maintain harmony. The finding reveals that loyalty is better predicted by dependence on others mediated through normative commitment.
Pengaruh Total Quality Management dan ISO 9001 : 2000 terhadap Kinerja Perusahaan Jasa Konstruksi di Jawa Timur Iwan Tjahjo Santoso; Djumilah Zain; Mintarti Rahayu; Munawar Ismail
Jurnal Aplikasi Manajemen Vol 8, No 3 (2010)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

There is a different opinion in the application of TQM and ISO 9001 : 2000 as a quality management system on business performance. In one side the system is considered successful in improving company business performance; but in another side it is said not to give contribution in the improvement of business performance. Meanwhile, in this globalization era the demand of high quality makes business more competitive. The research was conducted at construction service corporations by using primary and secondary data. The result proves that there are 3 important findings : Firstly, ISO Effort does not directly influence Business Performance. On the other hand, indirectly ISO Effort through Competitiveness turns out to influence the improvement of Business Performance. The better ISO Effort, the greater its contribution to the improvement of Competitiveness consisting of such components as cost, quality, delivery, flexibility and ultimately it gives significant contribution to the improvement of Business Performance. Secondly it proved that Competitiveness gives the biggest contribution to Business Performance. This shows that Competitiveness still shows its important role in the meeting the target to get construction service projects. Thirdly, TQM Practice directly or indirectly, through Competitiveness, is proved to significantly influence Business Performance. In addition, ISO Effort, through TQM Practice is also proved indirectly influence Business Performance. Therefore, it can be said that ISO Effort is a foundation or an initial step towards TQM Practice in forming strong quality culture. Furthermore, good TQM Practice plays an important role both directly and indirectly in the improvement of Business Performance.Keywords: TQM Practice, ISO Effort, Competitiveness, Construction Services
Pengaruh Program Bauran Pemasaran Jasa Tabungan terhadap Loyalitas Penabung pada PT Bank Mandiri Sudirman Bawah Cabang Pekanbaru Mahyarni -; Astuti Meflinda
Jurnal Aplikasi Manajemen Vol 8, No 3 (2010)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

This research was conducted at PT Bank Mandiri Sudirman Bawah Pekanbaru Branch, with the aim of the study is to determine the level of customer satisfaction towards the marketing mix saving service program and to determine the influence of the program towards loyalty of the savers. The population in this study are all PT Bank Mandiri Sudirman Bawah customers, totaling 25 029 people, while sampling was done by purposive sampling method. Sample size was 100 respondents. Data analysis using Descriptive and Regression Analysis. Analysis result shows that marketing mix saving service program (product, price, place, promotion, people, physical evidence and processes) significantly affect the loyalty of savers. As for product (x1), price (x2), place (x3), promotion (x4), People (x5), Physical Evidence (x6) and processes (X7) each significantly influence loyalty savers. The most dominant variable influencing savers loyalty is the people.Keywords: Product, Price, Place, Promotion, People, Physical Evidence, processes and loyalty
Pengaruh Tipe Kepribadian Big Five terhadap Gaya Kepemimpinan Transformasional Karyawan PT Arta Boga Cemerlang Surabaya Sudjiwanati -
Jurnal Aplikasi Manajemen Vol 8, No 3 (2010)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

In the changes era many entrepreneur, have already realized that succeed or not their effort to increase the quality of production depend on human resources substance that do the job and operate the tool work. Human resources as an employee on the company have characteristic type of personality, thought, feeling and willingness on work. Big five personality type can be used variativally to understand their employee condition on the changes era through the leadership approach that appropriate with their employee condition. The appropriate leadership to lead their employee on the great distribution of division should be used an transformational leadership approach. A result of the research show that there is an influence of the big five personality type with transformational leadership.Keywords: Transformational leadership, Big five personality type
Hubungan Kepemimpinan, Motivasi Kerja dan Kinerja Pegawai (Studi pada Dinas Kimpraswil Provinsi Riau) Asmara Hendra Komara
Jurnal Aplikasi Manajemen Vol 8, No 3 (2010)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

In recent years, academic researchers collected data for emotional intellegence competence that required for leadership. The findings give framework about emotional qualified leadership to inspire, motive desire and enthusiasm, as well as make the people has motivation and commitment. Nowadays, emotional feeling at work place, especially emotional intellegence causes one discuss in organizations. The main task for a leader is to motivate cheerful, optimism, and desire in implementing a job, as well as develop cooperation and confidence. The aim of this research generally is to examine and analyze the effect of leadership, organizational culture, organizational strategy and working motivation of employee performance. Sample is 120 respondents, data collecting with questionairy and interview. Data analysis uses structural equation model with using AMOS 4.01. The result of study shows: 1) Leadership has significant influence on working motivation. 2) Leadership has significant on employee performance. and 3)Working motivation has significant influence on employee performance.Keywords: leadership, working motivation and employee performance

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