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Jurnal IPTA

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Published by Universitas Udayana

ISSN : 23388633 EISSN : 25487930 DOI : -

Core Subject : Humanities, Art, Social,

Arts Humanities Social Sciences

Jurnal IPTA published twice a year on July and December by The Department of Tours and Travel Studies, Faculty of Tourism, Udayana University, Denpasar Bali. The publication of this journal is a scientific journal in the field of tour and travel research. The manuscript can be research papers, review articles, as well as conceptual, technical and methodological papers on all aspects includes research findings, experimental design, analysis and recent application in tour and travel studies. The scope of these areas include tourist, geographical elements, and tourism industry.

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Articles 312 Documents

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WANPRESTASI PERJANJIAN PERJALANAN WISATA LUAR NEGERI OLEH WISATAWAN INDONESIA Putri Kusuma Sanjiwani; Ni Luh Kerti Pujani
Jurnal IPTA (Industri Perjalanan Wisata) Vol 7 No 1 (2019): Jurnal IPTA (July 2019)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

The development of tourism, supported by a breakthrough in the development of industry 4.0, has brought great changes to people in all parts of the world.Tourism is a secondary need for millennial today. They have different motivations individually towards the destination they dream of. People who buy overseas travel packages in travel agents have an escape mode by separating themselves from the tour group at certain destinations.The writing method used in this study is empirical legal research methods supported by primary and secondary data with data collection techniques carried out by observation, interviews, and literature studies.The form of default carried out by Indonesian tourists is classified as doing something in an agreement that is prohibited/ cannot be done.Defaults are made by tourists who will separate themselves from the group and disappear during the tour.They do not return to the hotel or appear within 24 hours so they can be declared lost and reported missing.This activity can broaden the image of the Unitary State of Indonesia in general and the image of travel agents in particular.There needs to be coordination between the community, the government and businessmen of travel agents in suppressing the practices or activities of illegal immigrants.

PENGARUH KUALITAS JASA TERHADAP KEPERCAYAAN DAN KEPUASAN PADA TOURIST INFORMATION CENTRE SURABAYA Kurnia Maharani Putri; I Wayan Suardana; Ni Putu Eka Mahadewi
Jurnal IPTA (Industri Perjalanan Wisata) Vol 7 No 1 (2019): Jurnal IPTA (July 2019)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

Tourist Information Centre is one of the important tourism supporting facilities in a tourist destination precisely in the city of Surabaya. The purpose of this study to determine the effect of service quality from the Tourist Information Center to the trust and satisfaction of tourists who visit. This research was conducted at the Tourist Information Center of Surabaya City. Types of data used are qualitative and quantitative data, data collection using questionnaire method, interview and observation. Determination of sample is done by purposive sampling whereas sampling method using representative method of number of indicator multiplied 5 until 10 with get result of 180 tourist. The collected data were analyzed by path analysis method using PLS.The result of the research shows that service quality has significant effect to trust havin gprobability value <0,05, service quality have significant influence to satisfaction with probability value <0,05 and trust have significant effect to satisfaction with probability value <0,05. It states that all hypotheses are accepted. The trust variable proves to be an intervening of 0.6873 which means that variable increasing trust will be a good bridge to the relationship between service quality and satisfaction. The suggestion to increase Tourist Information Center in order to facilitate the access of tourists in obtaining in formation about tourism. And more to place the location to be easily known by tourists.

STRATEGI PEMASARAN PAKET WISATA PILGRIM PT. DONGAN SAHUTA TOUR AND TRAVEL DI BALI Paradita Putri Amelia; Ni Made Oka Karini; Ni Gusti Ayu Susrami Dewi
Jurnal IPTA (Industri Perjalanan Wisata) Vol 5 No 1 (2017): Jurnal IPTA (July 2017)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

This study aimed to determine the marketing activities of pilgrim package tour that have been performed by PT. Dongan Sahuta Tour and Travel, develop strategies and also marketing programs that can be implemented by the company. Data collection by observation, interviews, questionnaires and literature study. The sampling technique used purposive sampling. Data were analyzed using qualitative descriptive analysis, analysis of the Likert scale and SWOT analysis approach. The results obtained there are four teen indicators of strengths, weaknesses of tree indicators, four indicators of opportunities and four indicators threats. Marketing strategies that can be implemented by the firm such as 1)create and develop a quality product, 2)provide rebates to customers who have used the services of PT. Dongan Sahuta Tour and Travel several times.The advice given are more active in the promotion by giving rebates, conduct marketing activities as E-commers, expand cooperation with business trips or individuals.

PENGARUH LAYANAN LOW COST CARRIER (LCC) TERHADAP KEPUASAN WISATAWAN DOMESTIK DI PT. INDONESIA AIRASIA Agnes Tresia Silalahi; I Wayan Suardana; Ni Gusti Ayu Susrami Dewi
Jurnal IPTA (Industri Perjalanan Wisata) Vol 4 No 2 (2016): Jurnal IPTA (December 2016)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

AirAsia airline crash incident in December 2014 raises a big question to the satisfaction of the user rating AirAsia. Therefore, this study aims to determine: (1) the effect of partially Low Cost Carrier services to tourist satisfaction PT. Indonesia AirAsia; (2 effect of simultaneous service Low Cost Carrier to tourist satisfaction PT. Indonesia AirAsia. The samples in this study with a total sample of 110 respondents. The analysis used T-test & F-test. The results showed that partially, the influence of the Low Cost Carrier to satisfaction rating are the following results: (1) safety with the effect of -2.907, (2) no frills with the effect of 4.136, (3) distribution with the effect of 1.776, (4 ) price with the effect of 1,784 and (5) flight regularity with the effect of 2,134. With simultaneously shows that the influence is14.660. From the results it is known that variable safety is a variable that has no effect. This is due to security so low it felt absolutely no effect. This contrasts with study conducted by Clemes et al (2008) where safety is an important factor in the quality of aviation services, and security are the two most important attributes in flight.

ANALISIS PENDAPATAN SUPIR PARIWISATA FREELANCE/ INFORMAL PASCA TRANSPORTASI ONLINE DI WILAYAH SARBAGITA PROVINSI BALI A.A. Bagus Putu Widanta; I Wayan Wita Kesumajaya
Jurnal IPTA (Industri Perjalanan Wisata) Vol 7 No 2 (2019): Jurnal IPTA (December 2019)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

The development process indirectly accelerated the transformation process, Bali as one of the provinces in Indonesia also experienced a change from agrarian to industrial which was indicated by the contribution of the agricultural sector to decreasing the GDRP of Bali. Bali tourism continues to experience growth every year, which is marked by the number of tourist visits that increase every year. Rapid tourism growth requires supporting infrastructure for the needs of tourists while in Bali such as accommodation, restaurants, adequate roads, tourism objects, financial services, supply of goods and transportation services. Transportation services sector is an important requirement for tourists both for tourism and business purposes. Tourists visiting Bali Province can use a choice of public transportation modes such as bemo, Sarbagita bus, taxi and turtle transportation. The choice of transportation chosen is usually adjusted to the needs and destination. Rapidly Growing of tourism attracts many workers in Bali who are not accommodated in the formal sector to benefit the blessings of Tourism, with the limitation of capital to meet the needs of life and family needs as an informal tourism driver / freelance driver. The exsistence of freelance drivers with uncertain daily income due to intense competition, the more severe challenges in the future with the presence of online transport / taxis. Online transportation with all its advantages gets strong reactions and rejection from conventional transportation (bemo,taxi, and informal tourism driver) some of them end with the dispute. This study is not only aimed to analyzing the factors that influence the income of freelance drivers, but also examines how the influence of the presence of online transport / taxis influencing the income of freelance drivers. Primary data is used as the main estimate, with a sample of freelance tourism drivers in the Sarbagita Region of Bali Province. Estimates using a multiple linear regression models with independent variables in the form of dummy variables. The estimation results provide a complete picture of the factors that influence the income of freelance tourism drivers in the Sarbagita region of Bali Province. The results also provide an overview income of freelance drivers after the emergence of online transportation. The results of the study are also expected to be a reference for sharing parties in an effort to reduce the friction that occurs.

PERSEPSI WISATAWAN TERHADAP WISATA PANTAI DI KELURAHAN PECATU KABUPATEN BADUNG DALAM PERENCANAAN PAKET WISATA Ida Bagus Made Widyasmara; I Made Kusuma Negara; I Wayan Suardana
Jurnal IPTA (Industri Perjalanan Wisata) Vol 1 No 1 (2013): Jurnal IPTA (December 2013)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

This field study aims to determine the perception of tourists to the beaches in Pecatu Village Badung Regency. The results can be used to plan the tour packages according to tourist perceptions of the tourist beaches in Bali. Analysis techniques used in this research is the analysis of quantitative and qualitative. Analysis techniques in this study using quantitative descriptive. Discussion of the results obtained in this study that the variables are extremely assessment given by tourists on beaches in Pecatu Village Badung Regency can already make tourists satisfied, must be maintained both management and development of the beaches, because there are still some variables that need to be addressed or equipped to make the tourists who come will still feel satisfied the beaches in Pecatu Village Badung Regency. The results of this study on the perception of tourists to the beaches in Pecatu Village Badung Regency can be suggested to the travel industry as feedback in planning the manufacture of package tours. In addition to government and related managers, the results of this study can be a thought or input for the management and development of coastal tourism in accordance with the perception of tourists.

EFEKTIVITAS PROMOSI TIKET.COM TERHADAP KEPUTUSAN WISATAWAN DOMESTIK DALAM PEMBELIAN TIKET PESAWAT MENUJU BALI Luh Putu Riska Riana Paramita; I Wayan Suardana; I Made Sendra
Jurnal IPTA (Industri Perjalanan Wisata) Vol 6 No 2 (2018): Jurnal IPTA (December 2018)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

The purpose of this study is to determine the effectiveness of promotion Tiket.com through several stages, such as: identification dimensions empathy, persuasion, impact, and communication. Further reviewed how the effectiveness of promotion Tiket.com it can affect the decision to buy air tickets to Bali. Data collection techniques used obeservation, interviews, questionnaires, literature studies and documentation. Data collection techniques use non-probability sampling with accidental sampling procedure. The analysis technique used quantitative descriptive analysis and multiple linear regression analysis. The result of this study shows that the dimension of empathy (x1) has a positive and significant effect of 0.001 on buying decisions (y), persuasion dimension (x2) has a positive and significant effect of 0.001 on buying decisions (y), impact dimension (x3) significant 0,041 to the buying decision (y) and the last dimension of communication (x4) have a positive and significant effect of 0.000 on buying decision (y). From the EPIC model is the face of communication is the biggest factor influencing the decision of tourists to buy ticket through the website Tiket.com. This is because the communication contained in promotion Tiket.com easy to understand and attached to the memory of tourists to use the website Tiket.com when buying air tickets if want to travelling.

PERSEPSI WISATAWAN MANCANEGARA TERHADAP KUALITAS PELAYANAN PEMANDU WISATA DI DESA WISATA PINGE, KECAMATAN MARGA KABUPATEN TABANAN I Kadek Edi Dana Arta; Ni Made Eka Mahadewi; Luh Gede Leli Kusuma Dewi
Jurnal IPTA (Industri Perjalanan Wisata) Vol 4 No 1 (2016): Jurnal IPTA (July 2016)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

Kualitas pelayanan pemandu wisata di Desa Wisata Pinge akan berdampak terhadap kepuasan wisatawan yang berkunjung ke desa wisata pinge. Sehingga, kualitas pelayanan pemandu wisata menjadi tolak ukur dalam menentukan kepuasan wisatawan. Rumusan masalah yang diangkat adalah (1) bagaimana persepsi wisatawan mancanegara terhadap kualitas pelayanan pemandu wisata di Desa Wisata Pinge, Kecamatan Marga, Kabupaten Tabanan. Pengumpulan data dilakukan dengan observasi, wawancara mendalam, kuesioner dan studi kepustakaan. Berdasarkan hasil analisis data menunjukkan bahwa wisatawan merasa kurang puas terhadap kualitas pelayanan pemandu wisata di desa wisata pinge, dengan tingkat kesesuaian sebesar 97,04%, dengan rata-rata tingkat kepentingan 4,19 yang berarti penting dan rata-rata tingkat kinerja sebesar 4,00 yang berarti penting sedangkan faktor-faktor yang dianggap penting dan perlu mendapat prioritas dengan tingkat kesesuaia yang kecil adalah Perhatian pemandu wisata terhadap keinginan dan kebutuhan wisatawan, kelengkapan perlengkapan pamandu wisata ( air dan pengeras suara), Inisiatif pemandu wisata dalam mengantisipasi masalah dan hambatan yang mungkin didapat selama dalam pemanduan, keandalan pemandu wisata dalam memberikan pelayanan sesuai dengan janji yang diberikan pada wisatawan.

FAKTOR-FAKTOR YANG MEMPENGARUHI KUALITAS PELAYANAN PADA SCOOT FAST CRUISES DI BALI Nengah Ardane; Ni Made Sofia Wijaya; Luh Gede Leli Kusuma Dewi
Jurnal IPTA (Industri Perjalanan Wisata) Vol 5 No 1 (2017): Jurnal IPTA (July 2017)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

Mode of water transport is very important in the tourism industry as a support in providing the best service for tourists. Transportation is the cause and the effect of the growth of tourist in Bali. Scoot Fast Cruises is transport services to Lembongan, Lombok and Senggigi. Based on Trip Advisor rating in the quality of service that is provided by Scoot Fast Cruises still very poor (158). This study aims to determine the factors that affect the service quality at Scoot Fast Cruises in Bali. Sampling technique used in this study using purposive sampling of respondents are crossing service users Scoot Fast Cruises in Bali with a total sample of 100 respondents. The data collection techniques using a questionnaire that was tested using the test validity and reliability. Analysis of the data used in this study is factor analysis using SPSS 17.0. The results of the factor analysis there are three factors that affect the service quality at Scoot Fast Cruises in Bali that is a factor completeness of facilities and services to get service with a value of eigen value 7.390, factor accuracy of services to the value of eigen value of 1.397 and the convenience factor rating with eigen values ??value amounting to 1.307. Factors completeness and ease of getting care facilities is a contributing factor dominant in influencing quality of tourist services at Scoot Fast Cruises in Bali. For further research that will lift the title of the research about the factors that affect the quality of service on a fast boat to take a shuttle to the hotel indicators and increasing the number of respondents and indicators. As for the company Scoot Cruises to take into account the convenience of tourists.

KARAKTERISTIK DAN MOTIVASI WISATAWAN EKOWISATA DI BALI (STUDI KASUS DI JARINGAN EKOWISATA DESA) Wiwin Roy Jaya Saragih; I Made Sendra; I GPB. Sasrawan Mananda
Jurnal IPTA (Industri Perjalanan Wisata) Vol 3 No 1 (2015): Jurnal IPTA (July 2015)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

This study discusses about tourist characteristic and motivation in Pelaga, Badung Regency, Sibetan, Karangasem Regency, and Tenganan, Karangasem Regency. These three villages were developed into ecotourism village by JED (Village Ecotourism Network). Ecotourism is a community- based tourism, enviromentally sound, and responsible for sustainability. By seeing the number of visitor in Pelaga Ecotourism Village which has yet to reach the target, this is the impact of marketing system is still very common conducted without regard to the characteristics and motivations of tourists. This research purposes is to know the tourist characteristic and motivation who visit Pelaga, Sibetan, and Tenganan Ecotourism Village. Data collection in this research is done by direct obeservation to Pelaga Village, Sibetan Village, and Tenganan Village. Deep interview with the manager of JED and then deep interview with the coordinator of JED in every village, and also deep interview with the tourist to know their motivation visit Pelaga Ecotourism Village. While also using literature study and documentation. The result of this research show that in term geographic characteristic the visitor in Pelaga, Sibetan, and Tenganan Village is come from various country namely USA , Australia, Thailand, Japan, Germany, Canada, Netherland, England, France, Norway, Belgium, Philippines, Italy, Singapore, Malaysia, Cambodia, China, Poland, East Timor, Finland, Korea. In term socio- demographic characteristic the tourist who visit Pelaga and Sibetan dominated by man and in productive age, while in Tenganan is dominated by women and in older age. The whole tourist in three villages are work in private or public sector, and high educational background. Most of tourists who visit, have the motivation to know the culture in three villages.

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