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All Journal Ilmu Administrasi Publik JIPAGS (Journal of Indonesian Public Administration and Governance Studies) Jurnal Administrasi Publik (JAP) Sawala : Jurnal Administrasi Negara Jurnal Tata Kelola dan Akuntabilitas Keuangan Negara Jurnal Sosial Humaniora Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik MIMBAR : Jurnal Penelitian Sosial Dan Politik Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi JESS (Journal of Education on Social Science) Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) Jurnal Kebijakan Pembangunan Daerah : Jurnal Penelitian dan Pengembangan Kebijakan Pembangunan Daerah Indonesian Journal of Social Science Research PANDITA: Interdisciplinary Journal of Public Affairs Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Antasena: Governance and Innovation Journal Jurnal Inovasi Daerah Jurnal Ilmiah Niagara Jurnal Kebijakan Pembangunan Daerah (JKPD)
Sanjaya, Natta
Universitas Diponegoro
Humanities Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Transportation Other

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Study Of Regional Development Planning Index Of Serang Regency 2023 Lukman Hakim, Agus; Maulana, Rachmat; Sanjaya, Natta; Hanifah, Hanifah; Yuniar, Siti
Indonesian Journal of Social Science Research Vol. 5 No. 2 (2024): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/10.11594/ijssr.05.02.34

Abstract

This research aims to measure the Serang Regency Regional Development Planning Index. In order to realize the ideals and goals of the nation as stated in the Preamble to the 1945 Constitution, namely achieving a just and prosperous society, both the central and regional governments need to develop strategies to create development both regionally and in terms of human resources within it. As a concrete step to ensure that development activities are effective, efficient and targeted, a national development plan is needed that is formed in a system. Regional Development Planning Index Measurement Components which include: a) Synergy, b) Quality of Planning, c) Linkage of Development Planning with Performance Planning, which consists of 6 aspects, 22 indicators and 40 sub-indicators. In calculating the IKP for Serang Regency, the measurement method carried out by Bappenas is used by assessing the results of planning documents that have been prepared by the Regional Government within a period of one year before the measurement year. The results of the measurements carried out became a reference for improving the quality of regional government planning documents. Based on the results of a documentation study examination of Serang Regency regional planning documents, it was found that the results of the Synergy dimension had an assessment score of 25.75 from a maximum weight value of 32. The value obtained from the Planning Quality dimension was 56 from a maximum weighted score of 58. The relationship between Development Planning and Performance Planning The assessment results were obtained at 10 out of a maximum weighted score of 10
Community Satisfaction Index with Development Results of The Banten Province PUPR Service For Development Work Area II (Serang City, Serang District And Cilegon City) 2024 Karvina Budiwati Apriliani; Arlan Marzan; Isvan Taufik; Resti Meliana Sari; Natta Sanjaya; Siti Yuniar
Indonesian Journal of Social Science Research Vol. 6 No. 1 (2025): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.06.01.19

Abstract

Infrastructure such as roads, bridges, irrigation, public facilities, and access to clean water not only improves connectivity but also accelerates the flow of goods and services, increases accessibility, and encourages equitable development between regions. This activity (study) aims to measure the level of community satisfaction as service users and improve the quality of infrastructure development in Development Work Area (WKP) II (Serang City, Serang Regency and Cilegon City). The research approach used was quantitative descriptive analysis, data collection techniques used were interviews, observation, documentation and literature study. The research population is all people who use the Banten Province PUPR Service infrastructure in the Development Work Area (WKP) II. The sampling technique used was the lemeshow formula with a sample size of 267 respondents. The data analysis technique was the calculation of the infrastructure service satisfaction index (IKLI). The research results show that the infrastructure service quality index value for Banten province in 2024 is 2.86 with the performance of service units being satisfied. This shows that the people of Banten province feel the results of the development of the Banten Province PUPR service, especially infra structure services, are satisfied.
Pandeglang Regency Regional Government Strategy in Digitalizing Micro, Small and Medium Enterprises (MSMEs) Product Marketing Sanjaya, Natta; Lukman Hakim, Agus; Hadiono, Ade; Destiana, Destiana
Journal of Education on Social Science (JESS) Vol 8 No 3 (2024): Measuring Government Performance
Publisher : Faculty of Social Science, Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jess.v8i3.567

Abstract

At this time there are still many business actors who market their products manually. Based on data and information from the Department of Agriculture and Food Security, the Department of Fisheries, the Department of Tourism and Culture as well as from the Department of Cooperatives, MSMEs, Industry and Trade of Pandeglang Regency, that of the 20 MSMEs considered as Leading MSMEs, only 3 (three) MSMEs or only 15% are selling online. The purpose of this research is to identify the leading MSME products in Pandeglang Regency, and to find out the strategies and steps for utilizing digital platforms in marketing MSME products in Pandeglang Regency. The research approach used is mixed methods. The analysis technique used uses quantitative descriptive analysis techniques. Researchers conducted data validity testing through triangulation and member checking and qualitative data analysis techniques using interactive data analysis. Based on descriptive analysis, it can be identified that the economy of Pandeglang Regency excels in the Agriculture Sector, Fisheries Sector and Tourism Sector. Utilizing digital marketing for superior MSME products is by knowing the target product market, optimizing the website, being active on social media, using quality content, using e-mail marketing, using online advertising, easy access to online purchases, using data analysis, collaborating with influencers. Local, Focus on Customer Engagement, Performance Monitoring and Evaluation. In relation to the recommendations needed by Pandeglang MSMEs and those that are in accordance with Pandeglang Superior Products are the WhatsApp, Facebook, Instagram and TikTok platforms.
Analisis Kepuasan Penumpang BRT Trans Jateng Koridor IV Magelang-Purworejo melalui Metode CSI dan IPA Maharani, Riska Ayu; Nugraha, Joko Tri; Sinuraya, Suci Iriani; Sanjaya, Natta
REFORMASI Vol 15, No 1 (2025)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/rfr.v15i1.6922

Abstract

The purpose of this study was to analyze the level of passenger satisfaction on the TransJateng Bus Rapid Transit (BRT) Corridor IV Magelang - Purworejo service. In this study, the research method used was a descriptive quantitative research method. Researchers obtained data through a survey. The survey was distributed to 100 respondents with the criteria that respondents had used the service at least more than twice. Data analysis in this study used the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) methods. The results of this study indicate that in general passengers are satisfied with the services provided by the Transjateng BRT Corridor IV Magelang - Purworejo. However, there are several aspects that still require attention from the management of the Transjateng BRT Corridor IV Magelang - Purworejo, including the uneven distribution of information boards and facilities for disabled passengers at bus stops, the comfort and safety of disabled passengers are still low, the arrival and departure times of the bus are inconsistent, and the distribution of bus stops is uneven. Therefore, continuous evaluation and improvement are needed to increase passenger loyalty and the efficiency of the public transportation system in the area.Tujuan dari penelitian ini adalah untuk menganalisis tingkat kepuasan penumpang pada layanan Bus Rapid Transit (BRT) TransJateng Koridor IV Magelang – Purworejo. Pada penelitian ini metode penelitian yang digunakan adalah metode penelitian kuantitatif deskriptif. Peneliti memperoleh data melalui penyebaran survei. Survei disebarkan kepada 100 responden dengan kriteria responden telah menggunakan layanan minimal lebih dari dua kali. Analisis data pada penelitian ini menggunakan metode Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA). Hasil dari penelitian ini menunjukkan bahwa secara umum penumpang merasa puas dengan layanan yang diberikan oleh BRT Transjateng Koridor IV Magelang – Purworejo. Namun, terdapat beberapa aspek yang masih memerlukan perhatian dari pihak pengelola BRT Transjateng Koridor IV Magelang – Purworejo antara lain belum meratanya papan informasi dan fasilitas bagi penumpang disabilitas di pemberhentian bus, kenyamanan dan keamanan penumpang disabilitas yang masih rendah, waktu tiba dan berangkat bus kurang konsisten, serta distribusi titik pemberhentian bus yang belum merata. Oleh karena itu, diperlukan evaluasi dan perbaikan berkelanjutan guna meningkatkan loyalitas penumpang serta efisiensi sistem angkutan umum di wilayah tersebut. 
SURVEI INDEKS KEPUASAN MASYARAKAT ATAS PELAYANAN PUBLIK JALAN PROVINSI BANTEN PADA WILAYAH KOLEKTOR PRIMER (WKP) II (SERANG-CILEGON) hakim, agus lukman; Sanjaya, Natta; Hanifah, Hanifah; Yuniar, Siti
Jurnal Sosial Humaniora Vol. 14 No. 1 (2023): APRIL
Publisher : Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jsh.v14i1.8051

Abstract

One of the government's duties is to provide optimal public services for the community. To measure the level of public satisfaction with public services, an evaluation of the quality of public service delivery is needed, one of which is the highway which is under the authority of the PUPR Office of Banten Province. This study used a quantitative approach with respondents being provincial road users. with a total of 265 respondents, divided into 26 Provincial Roads in the Serang and Cilegon areas. The sampling technique used was purposive sampling with a combination of accidental sampling techniques. The results showed that the Importance Performance Analysis (IPA) method obtained the results from 29 questions, of which 5 questions were in quadrant I (High Interest, Low Satisfaction), Whereas 15 questions are in quadrant II (High Interest, High Satisfaction), while 5 questions are in quadrant III (Low Interest, Low Satisfaction) and there are 4 questions in quadrant IV (Low Interest, High Satisfaction). 3.   Based on the analysis of the Customer Statistics Index (CSI), the results of the CSI Customer Statistics Index (CSI) were 74.75%.This shows that people who use provincial road services in the Primary Collector Area (WKP) II (Serang-Cilegon) feel satisfied.
Penerapan E-Budgeting Untuk Mendukung Transparansi Anggaran Studi Kasus: Pemerintah Kota Surakarta Sanjaya, Natta; Dewi, Hilandri; Putri, Selvi Septiana; Putri, Sendy Himalia; Nasya D, Abhista; Rini, Mutiara
ANTASENA: Governance and Innovation Journal Vol. 3 No. 1 (2025): Juni
Publisher : FIA Unkris Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/antasena.v3i1.348

Abstract

This study aims to examine the implementation of the e-Budgeting system in supporting transparency and accountability in regional financial management, using the Government of Surakarta City as a case study. The research method employed is a literature review by analyzing various relevant academic sources on the implementation of e-Budgeting in public financial governance. The findings indicate that the application of e-Budgeting in Surakarta has improved administrative efficiency, strengthened budget transparency, and encouraged public participation through open access to financial information. This success is supported by competent human resources, adequate technological infrastructure, and strong managerial commitment. However, challenges such as cybersecurity threats, potential system viruses, and low digital literacy among the public remain significant issues. In conclusion, e-Budgeting is a vital innovation for realizing good governance and should be adopted by other regional governments as part of a modern and accountable financial reform effort.
Pengembangan Pariwisata dalam Perspektif Community Based Tourism (CBT) di Wisata Wana Mukti Siguede Nugraha, Joko Tri; Hidayat, Yudistira Wahyu; Mulyani, Sri; Sanjaya, Natta
PANDITA: Interdisciplinary Journal of Public Affairs Vol. 8 No. 2 (2025): Juli - Desember
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v8i2.296

Abstract

This study aims to analyze the development of community-based tourism or Community Based Tourism (CBT) in the Wana Mukti Siguede tourist attraction, Kebonlegi Village, Kaliangkrik District, Magelang Regency. The CBT concept was chosen because of the emphasis on active participation of local communities as the main actors in planning, management, and decision-making in the tourism sector. This study uses a qualitative descriptive approach with data collection techniques through observation, interviews, and documentation. The results of the study indicate that the management of Wana Mukti Siguede tourism has implemented the five main dimensions in the CBT theory according to Suansri, namely economic, social, cultural, environmental, and political dimensions. This community-based management has been proven to provide a significant contribution to increasing income, preserving local culture, and strengthening community capacity. However, there are still challenges in its implementation, such as limited participation of the younger generation, environmental carrying capacity being exceeded, and the absence of formal regulations that comprehensively regulate resource management. Therefore, a strategy for strengthening capacity, improving management, and developing local regulations is needed so that tourism management can run optimally, sustainably, and fairly for the community. This research is expected to be a reference in the development of community-based tourism in other areas that have similar potential.
Gubernur di Ujung Jari: Bagaimana Ganjar Pranowo Merevolusi Pengaduan Publik Melalui Twitter Purwadi, Anton; Sanjaya, Natta; Nugraha, Joko Tri
PANDITA: Interdisciplinary Journal of Public Affairs Vol. 8 No. 2 (2025): Juli - Desember
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v8i2.363

Abstract

This study measures the dimensions of responsiveness of the Central Java Provincial Government and its impact on citizen satisfaction, adopting the theoretical framework of good governance. Employing a mixed-methods approach that combines in-depth interviews with big data analysis crawled from the provincial government's official Twitter account using Python on the Google Colab platform this study finds that the government has effectively realized the principle of responsiveness. Complex complaints, such as alleged illegal levies and bureaucratic complexities, were resolved in under three days, a timeframe comparable to the resolution of infrastructure-related issues. Another key finding reveals a strategic communication model employed by citizens, which involves consistently tagging the Governor's account to expedite the resolution process. However, this model creates a systemic vulnerability, as it is highly person-centric and dependent on an individual figure. This dependency threatens the program's long-term effectiveness and sustainability, particularly in the event of a leadership change. Therefore, the study recommends the institutionalization of the system through Standard Operating Procedures (SOPs) and robust governance structures to ensure its continuity. governance.
Follow-up implementations on audit results in the local government of Banten Province Sanjaya, Natta; Astuti, Retno Sunu; Wijayanto, Andi; Lituhayu, Dyah
Jurnal Tata Kelola dan Akuntabilitas Keuangan Negara Vol. 9 No. 2 (2023): JTAKEN Vol. 9 No. 2 December 2023
Publisher : Badan Pemeriksa Keuangan Republik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28986/jtaken.v9i2.1478

Abstract

Follow-up on implementing the recommendations based on the BPK audit result in the Banten Provincial Government has not been effective due to the completion time of the follow-up not being up to standard and the audited entity having difficulty carrying out the follow-up. This study aims to determine the effectiveness and challenges in implementing the policy of completing follow-up on the results of the BPK audit in the Banten Provincial Government. This study uses a descriptive qualitative approach and primary data collection techniques (observation and interviews) with informants purposively selected from BPK and local government. The technique used for data analysis is interactive models. Results show that the policy has not covered all target groups and has no impact on direct improvement changes. Decision-making has not supported the sustainability of completing follow-up audit results. The Inspectorate's mediation effectiveness is hindered by limited personnel and budget resources.  Based on the implementation environment, actors have not been fully involved in monitoring the follow-up progress, and leaders do not have the commitment and assertiveness to encourage follow-up on audit results. The potential implication of this study suggests that the BPK should consider reformulating technical policies to ensure the effective and measurable completion of follow-up recommendations on audit results.
Co-Authors Ade Hadiono Ade Hadiono Agus Lukman Hakim Andi Wijayanto Apriliani, Karvina Budiwati Arif Nugroho Arlan Marzan Destiana Destiana, Destiana Dewi, Hilandri Dyah Lituhayu Hadiono, Ade Hakim, Zainul Handoko, Pryo hanifah hanifah Hidayat, Yudistira Wahyu Ipah Mulyani Ipah Mulyani Ipah Mulyani Isvan Taufik Joko Tri Nugraha Jumanah Jumanah Jumanah Jumanah Jumanah Jumanah, Jumanah Karvina Budiwati Apriliani Kismartin Kismartin Kurnia Dewi, Winda Maharani, Riska Ayu Marzan, Arlan Mulyani, Ipah Nasir Nasir Nasya D, Abhista Nurika Akhni, Ghaziah Purwadi, Anton Putri Utami Fauzie Putri Utami Fauzie Putri, Selvi Septiana Putri, Sendy Himalia Qurrota A'yun, Soffie Rachmat Maulana Ratu Ninis Haerunnisa Resti Meliana Sari Retno Sunu Astuti Rini, Mutiara Sinuraya, Suci Iriani Siti Aina Firdaus Siti Yuniar Sri Mulyani Taufik, Isvan Topik Hidayat Topik Veithzal Rivai Zainal Widyantoro, Sigid Yuniar, Siti Zainul Hakim