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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Sains dan Teknologi Jurnal Suluh Pendidikan Visi Sosial Humaniora Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) Jurnal Ilmu Ekonomi Manajemen dan Akuntansi ProBisnis : Jurnal Manajemen JURNAL ILMU MANAJEMEN SABURAI (JIMS) Jurnal Pengabdian Masyarakat Bhinneka Golden Ratio of Data in Summary Journal of Artificial Intelligence and Digital Business Indonesian Research Journal on Education Innovative: Journal Of Social Science Research Journal of Management, Economic, and Accounting
Mendrofa, Martha Surya Dinata
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Journal : Jurnal Suluh Pendidikan

 1 
Pengaruh Distribusi Logistik Terhadap Kepuasaan Pelayanan Pelanggan Pada PT. Pos Indonesia Persero Kota Gunungsitoli Zebua, Roni Dermawan; Gea, Jeliswan Berkat Iman Jaya; Zebua, Serniati; Mendrofa, Martha Surya Dinata
Jurnal Suluh Pendidikan Vol 13 No 1 (2025): Maret 2025
Publisher : Fakultas Keguruan dan Ilmu Pendidikan, Universitas HKBP Nommensen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36655/jsp.v13i1.1838

Abstract

Abstrak Penelitian ini dilaksanakan di PT. Pos Indonesia Gunungsitoli, memeneliti tentang distribusi logistik dan kepuasan pelanggan di PT. Pos Indonesia Gunungsitoli dimana peneliti menemukan beberapa fenomena- fenomena atau permasalahan yang terjadi yaitu tingkat akurasi dan ketepatan waktu dalam pengiriman paket yang banyak dikeluhkan oleh pelanggan, tingkat layanan dan kinerja pegawai yang tidak maksimal. Tujuan penelitian ini untuk mengetahui Apakah ada Pengaruh Distribusi terhadap Kepuasan Pelanggan pada PT. Pos Indonesia Kota Gunungsitoli dan seberapa besar pengaruh Distribusi terhadap Kepuasan Pelanggan pada PT. Pos Indonesia Kota Gunungsitoli. Responden sebanyak 40 orang. Sedangkan pada pengujian analisis data menggunakan uji validitas, uji reliabilitas, analisis koefisien korelasi, koefisien determinan, dan uji hipotesis. Hasil pengujian tersebut dengan bantuan program SPSS Version 26, Hasil perhitungan Uji Reliabilitas Variabel X adalah 0,847 > 0,60 dan Variabel Y sebesar 0,999 0,60 sehingga dapat dinyatakan reliable dar pada Uji Koefisien Determinan (R Square) menunjukkan nilai sebesa 0,55, yang berarti bahwa nilai determinasi apabila di persenkan berac pada nilai 55% nilai variabel distribusi terhadap variabel kepuas pelanggan. Kata Kunci : Distibusi Logistik Dan Kepuasan Pelanggan
ANALISIS EVALUASI KINERJA PERAWAT DALAM MENINGKATKAN PELAYANAN KESEHATAN PADA UPTD PUSKESMAS AWAAI KECAMATAN SITOLU ORI KABUPATEN NIAS UTARA Ziliwu, Lisnawati; Zega, Yamolala; Mendrofa, Martha Surya Dinata; Zai, Kurniawan Sarototonafo
Jurnal Suluh Pendidikan Vol 13 No 1 (2025): Maret 2025
Publisher : Fakultas Keguruan dan Ilmu Pendidikan, Universitas HKBP Nommensen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36655/jsp.v13i1.1817

Abstract

This study aims to analyze the evaluation of employee performance and public services at PT. Permodalan Nasional Madani Mekar, Nias Regency. The main focus of the study is how employee performance can affect the improvement of the quality of public services provided to the community. By using qualitative methods, data were obtained through field interviews with informants from various levels in the company. The results of the study showed that although employee performance in general was good, there were still several aspects that needed improvement, especially in terms of service speed and customer assistance. In addition, more routine and intensive evaluations were needed to maintain consistent service quality. In terms of public services, PT. PNM Mekar has shown a high commitment, but there is still room to improve effectiveness and efficiency in handling customer needs. Based on the results of interviews with the informants above, it can be explained that the competence of PT. PNM Mekar officers in serving customers is already at an adequate level. However, further improvements, especially in terms of understanding customer needs in depth and continuous training, can help improve service quality and provide a greater positive impact on the community.
PENGARUH MANAJEMEN PROYEK DAN KUALITAS PROYEK TERHADAP PENCAPAIAN TARGET PEMBANGUNAN INFRASTRUKTUR JALAN DI CV. ASWAN Hia, Aldof Dikyanto Sonasa; Zai, Kurniawan Sarototonafo; Mendrofa, Martha Surya Dinata; Zebua, Serniati
Jurnal Suluh Pendidikan Vol 13 No 1 (2025): Maret 2025
Publisher : Fakultas Keguruan dan Ilmu Pendidikan, Universitas HKBP Nommensen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36655/jsp.v13i1.1820

Abstract

This study aims to analyze the influence of project management and project quality on the achievement of road infrastructure development targets at CV. Aswan, located in Togimbogi Village. The research methods used include direct observation at the project site, distributing questionnaires to respondents involved in the project, and analyzing relevant documents to support the data obtained. The questionnaire measured respondents' perceptions of project management and project quality implemented. The data collected were then analyzed using SPSS version 25 software to ensure the validity and reliability of the research instrument. The results of the analysis showed that there was a significant positive influence between project management and project quality on the achievement of road infrastructure development targets. The population in this study was all workers at CV. ASWAN, totaling 32 people. There are (Three) variables studied in this study, namely: 1) project management. 2) project quality, 3) road infrastructure development. The tool used in this study was a questionnaire. This study also identified several challenges faced in project implementation, such as delays and communication problems between teams. These findings are expected to provide valuable insights for CV. Aswan management in formulating more effective strategies in project implementation, as well as being a reference for further research in the field of project and construction management. Thus, this study contributes to the development of project management science in Indonesia
PENGARUH DISTRIBUSI LOGISTIK TERHADAP KEPUASAN PELAYANAN PELANGGAN PADA PT. POS INDONESIA PERSERO KOTA GUNUNGSITOLI Zebua, Roni Dermawan; Gea, Jeliswan Berkat Iman Jaya; Zebua, Serniati; Mendrofa, Martha Surya Dinata
Jurnal Suluh Pendidikan Vol 13 No 1 (2025): Maret 2025
Publisher : Fakultas Keguruan dan Ilmu Pendidikan, Universitas HKBP Nommensen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36655/jsp.v13i1.1821

Abstract

This research was conducted at PT. Pos Indonesia Gunungsitoli, researching the distribution of logistics and customer satisfaction at PT. Pos Indonesia Gunungsitoli where researchers found several phenomena or problems that occurred, namely the level of accuracy and timeliness in package delivery that were widely complained about by customers, the level of service and employee performance that were not optimal. The purpose of this study was to determine whether there was an Influence of Distribution on Customer Satisfaction at PT. Pos Indonesia Gunungsitoli City and how much influence Distribution had on Customer Satisfaction at PT. Pos Indonesia Gunungsitoli City. Respondents were 40 people. While in the data analysis test using validity test, reliability test, correlation coefficient analysis, determinant coefficient, and hypothesis test. The test results with the help of the SPSS Version 26 program, the calculation results of the Reliability Test of Variable X are 0.847 > 0.60 and Variable Y is 0.999 0.60 so that it can be stated as reliable from the Determinant Coefficient Test (R Square) showing a value of 0.55, which means that the determination value when expressed as a percentage is at a value of 55% of the distribution variable value against the customer satisfaction variable.
Co-Authors Arisman Zebua, Daniel Elviden Bate'e, Maria Magdalena Batee, Maria Magdalena Bate’e, Maria Magdalena Buulolo, Nanny A. Duha, Tiarni ELIYUNUS WARUWU Gea, Jeliswan Berkat Iman Jaya Gea, Nopasti GEA, TOLONA Giawa, Renaati Gulo, Ardiven Gulo, Ya’aman Halawa, Kristina Pelni Suarniwati Halawa, Murni Cahyani Halawa, Roswita Harefa, Idarni Harefa, Peringatan Harefa, Putri Sari Indah Hia, Aldof Dikyanto Sonasa Hulu, Fatolosa Hulu, Perlindungan Faebuadodo Iman Jaya Gea, Jeliswan Berkat Ketaren, Katrina Anatasia Laia, Otanius Lase, Fince Anuardin Lase, Seferius Lombu, Yanto Meiman Hidayat Waruwu Mendrofa, Dista Wati Mendrofa, Minta Rohani Mendrofa, Mutiara Siti Dewi Mendrofa, Yupiter Nazara, Delnovi Yanti Ndruru, Fihabudi Odaligoziduhu Halawa Serniati Zebua Sophia Molinda Kakisina Telaumbanua, Aferiaman Waruwu, Meiman H. Waruwu, Mira Mista Waruwu, Serius Waruwu, Suka’aro Waruwu, Wulan Arini Zai, Kurniawan Sarototonafo Zalalukhu, Parnean Kristiani Zalukhu, Dinda Juliyana Zalukhu, Sri Wulandari Zalukhu, Taat Firman Zebua, Arief Buala Zebua, Emanuel Zebua, Lisan Cermin Hati Zebua, Roni Dermawan Zega, April Pitarieli Zega, Yamolala Ziliwu, Lisnawati