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All Journal JURNAL PENDIDIKAN TAMBUSAI Aptisi Transactions on Technopreneurship (ATT) SCAFFOLDING: Jurnal Pendidikan Islam dan Multikulturalisme Jurnal Fokus Manajemen Bisnis Bagimu Negeri : Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Pendidikan Islam Indonesian Educational Administration and Leadership Journal (IDEAL) Jurnal Penelitian Pendidikan Indonesia
Saukani, Saukani
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How organizational support enhances organizational citizenship behavior? The mediation role of psychological capital and job satisfaction Meria, Lista; Djunaedi, Mira Kartika Dewi; Saukani, Saukani; Utami, Naning Putri
Jurnal Fokus Manajemen Bisnis Vol. 15 No. 2 (2025)
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/fokus.v15i2.13859

Abstract

The entry of generation Z into the workforce poses new problems in understanding their organizational citizenship behavior, which is affected by the values, expectations, and unique qualities they bring. The complex connection between individual and organizational elements produces a unique ecology where generation Z organizational citizenship behavior thrives, prompting enterprises to modify their strategies. A solid grasp of generation Z organizational citizenship behavior is vital for organizations to optimize their contributions beyond formal responsibilities and increase overall organizational effectiveness. By analyzing the effects of psychological capital, job satisfaction, and organizational support on generation Z workers, this study aims to investigate the factors that affect organizational citizenship behavior. Data was obtained from a survey of 276 respondents randomly selected from various industries in Jakarta, Indonesia. The research data were processed and examined using SEM. The studies revealed that job satisfaction, psychological capital, and organizational support are the primary factors influencing generation Z employees' higher organizational citizenship behavior. Further research on mediation found that psychological capital and job satisfaction mediated the relationship between organizational support and organizational citizenship behavior. This study advances the topic of organizational behavior and management. In this regard, it assists organizations in creating guidelines and policies to enhance organizational citizenship behavior through psychological capital, job satisfaction, and organizational support.
Co-Authors Ade Taufan Apriliana, Lia aryanti, puji tri D. Santiago, Nila Djunaedi, Mira Kartika Dewi Elfisa, Yesi Firman , Firman Firman Firman Fransiska, Dita Gusmala, Indi Hayati Hayati Husnul Khotimah, Sita Lestari, Emilia Lubis, Ramadhan Mardalena Mardalena Melina, Angra Meria, Lista Muazza Muazza Mukhlis Yunus Mulia, Raisyah Putri Nita Fitria Pasha, Aditya Tri Pratiwi, Anandita Dwi Putri, Yuni Antika Saikhoni, Saikhoni Salsabila, Dwinta Sarinah Sarinah Sasmita, Ruwaiza Septarinawan, Bayu Sinaga, Fatimah Azzahra Sutari, Dwi Syafitri, Ida Alexsa SYAMSUL HIDAYAT Utama, Tri Bintang Utami, Naning Putri Wahyudi, Andika Wulandari, Hellen Martika Yesi Elfisa