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Journal : Journal Publicuho

INOVASI PELAYANAN PUBLIK MELALUI APLIKASI “E-DUKCAPIL” PEMBUATAN KARTU KELUARGA PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN KARAWANG Neni Suwarni; Kariena Febriantin; Cucu Sugiarti; Evi Priyanti
Journal Publicuho Vol 4, No 1 (2021): February - April
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/jpu.v4i1.16763

Abstract

This study aims to analyze public service innovations through the application "E-dukcapil" in making family cards at the Department of Population and Civil Registration, Karawang Regency. The research conducted is qualitative research, in this research is descriptive in nature, namely to describe the reality of the events under study. The focus of this research is using the innovation attribute theory by Rogers, namely: (1) relative advantage, (2) suitability, (3) complexity, (4) possibility of experimentation, (5) ease of observation. Through observation data collection techniques, in-depth interviews and documentation. With the number of informants as many as 3 people. The results showed that the innovation of family card services through the "E-dukcapil" application was not entirely ideal. This is because the application has only been implemented for 3 months, and problems such as server disruptions are still common. Lack of public understanding of the use of information technology and the lack of human resources of the implementing apparatus, namely the number of Civil Servants (PNS) in the Department of Population and Civil Registration of Karawang Regency, which is only equivalent to 40 people.
Co-Authors Aditya, Indra Aiydra Vebronia Alamsari, Daffa Ramadhan Aldi Muhamad Rizki Anggrayni , Irena Anissa Sri Widhiastuti Anna Pratiwi Yuwono Annisa Ayu Rahmasari Annisa Maudy Tri Anjani Ardiani, Naila Rizka Argenti, Gili Arif Baidillah Arina, Nur Atthahara, Atthahara Atthahara, Haura Ayu Lestari Nur Saputra AYU RAHMAWATI Bunga Yuma Putri Cahyati Dewi Chandra Khoerunnisa Chandra, Salsa Nabilah Septiani Dadan Kurniansyah Dadan Kurniansyah Dadan Kurniansyah Dadan Kurniansyah Dadan Kurniansyah Dadan Kurniansyah Darfaz, Muhamad Ilham Dewi Noor Azijah Dewi, Juliyanti Dimas Al Aziz Celsa Dimas Rangga Agustin Dwi Juliawati Dwi Suryani Dwi Suryani, Dwi Eka Kurnia Putra Eunike, Eunike Evi Priyanti Evi Priyanti Evi Priyanti Fajrin, Indah Herdiyanti Fauzi, Indra Nirwan Febri Bayu Wibawa Gauri Tifani Azzahrah Giantino Fachry Gili Argenti Gita Andini Gun Gun Gumilar Gun Gun Gumilar Gunadi, Muhammad Iqbal GunGun Gumilar Halimatus Syadiyah Hanny Purnamasari Hardiani Ikka Nur Prastiwi Hasibuan, Juliansyah Afriadi Haura Atthahara Hidayatulloh, Rizki Ida Ratna Gumilar Indah Herdiyanti Fajrin Indra Aditya Indra Nirwan Fauzi Indrianti Indrianti Irena Anggrayni Irma Ramahyanti Ramahyanti1 irsalina, Nadira Ismail Bagus Fauzi Kurniansyah, Dadan Lukmanul Hakim Lukmanul Hakim Lukmanul Hakim Hakim Maulana Rifai Maulana Rifai Maurizka Khoirunnisa Mayasari Mayasari Mohammad Lukman Nur Hakim Muhamad Fiqih Muhammad Fahrul Adly Mukhafi, Syahrol Munziroh, Zenab Al Nabila Salsabila Neni Suwarni Nur Aeni, Intan Pebriyansah Saputra Praditha Yaniarti Eka Pratiwi Priyanti, Evi Purnamasari, Hanny Putri Wahdah Hija Fajriah Rachmat Ramdhani Rahma Wati, Uum Rifai, Maulana Rina Maulidah SAFITRI, LIDIA Shasa Aryanti Siti Hasna Maria Ulfatul Muharomah Sugiarti, Cucu Tamasya, Novia Milenia Putri Trianti, Salsa Uly, Miranda Nursinta Usep Dayat Vika Farida Noer Aliya Wawan Wawan Yulyana, Eka Yulyana, Eka Yurri Apriana Rudiansyah