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All Journal Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Madura EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Briliant: Jurnal Riset dan Konseptual Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Jurnal Ilmiah Universitas Batanghari Jambi JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Journal of Economic, Bussines and Accounting (COSTING) Bisma: Jurnal Bisnis dan Manajemen Journal of Humanities and Social Studies JISIP: Jurnal Ilmu Sosial dan Pendidikan Majalah Ilmiah Bijak SULTANIST: Jurnal Manajemen dan Keuangan MANAJEMEN DEWANTARA JURNAL LENTERA BISNIS Journal of Economics, Business, and Government Challenges Revitalisasi : Jurnal Ilmu Manajemen Management Studies and Entrepreneurship Journal (MSEJ) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Journal of Management and Bussines (JOMB) Ilomata International Journal of Social Science International Journal of Multidisciplinary: Applied Business and Education Research Jurnal Pengabdian Masyarakat (ABDIRA) International Journal of Social Service and Research Kontigensi: Jurnal Ilmiah Manajemen KARYA: Jurnal Pengabdian Kepada Masyarakat Batara Wisnu : Indonesian Journal of Community Services East Asian Journal of Multidisciplinary Research (EAJMR) Indonesian Journal of Business Analytics (IJBA) Bhakti Nagori (Jurnal Pengabdian kepada Masyarakat) Management Science Research Journal Journal of Social Studies, Arts and Humanities (JSSAH) Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Asian Journal of Management Analytics Jurnal Pengabdian Masyarakat Bhinneka Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) International Journal of Economics (IJEC) Return : Study of Management, Economic and Bussines Mestaka: Jurnal Pengabdian Kepada Masyarakat PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi INTERNATIONAL JOURNAL OF ECONOMICS AND MANAGEMENT REVIEW Abdimas Terapan: Jurnal Pengabdian Kepada Masyarakat Terapan Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah RESLAJ: Religion Education Social Laa Roiba Journal Jurnal Pengabdian Masyarakat Indonesia (JPMI) Digital Innovation : International Journal Of Management Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka) POTENSI: Jurnal Pengabdian Masyarakat Ekonomi dan Bisnis
Hesty Prima Rini
Department Of Management, Faculty Of Economics And Business, UPN “Veteran” East Java
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Management Science Research Journal

 1 
Work Engagement and Work Experience as Determinants of Bus Driver Performance at PO Menggala Garuda Lokatara on the Surabaya–Malang Route Ardiyansyah, Rangga; Rini, Hesty Prima
Management Science Research Journal Vol. 4 No. 3 (2025): August 2025
Publisher : PT Larva Wijaya Penerbit

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56548/msr.v4i3.166

Abstract

The objective of this study is to assess how work engagement and past work experience affect the performance of bus drivers at PO Menggala Garuda Lokatara on the Surabaya–Malang route. The research applied a quantitative design with a total of 44 bus drivers as respondents, all of whom operate along the Surabaya–Malang line. The responses collected via questionnaires were analysed using the PLS-SEM approach with the aid of SmartPLS software. A total sampling method was applied, encompassing all 44 participants in the study. It was found that driver performance is positively affected by work engagement as well as by work experience, with both effects being significant. These outcomes emphasize the critical role of employee engagement and accumulated experience in enhancing both the efficiency and overall performance of bus drivers.
The Influence of Workload, Burnout, and Interpersonal Communication on Employee Performance in the Terminal Operations Division of PT Berlian Jasa Terminal Indonesia Zukmarini, Shabila Dhania; Rini, Hesty Prima
Management Science Research Journal Vol. 4 No. 3 (2025): August 2025
Publisher : PT Larva Wijaya Penerbit

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56548/msr.v4i3.167

Abstract

The growth of the service industry is highly dependent on the quality of human resources, as they serve as strategic assets in achieving effective and optimal performance. To support organizational goals, service companies must foster a conducive work environment. This study examines the effects of workload, burnout, and interpersonal communication on employee performance in the Operations Division of PT Berlian Jasa Terminal Indonesia. Using a quantitative approach with saturated sampling of 50 employees, data were collected through questionnaires and analyzed with Partial Least Square Structural Equation Modeling (PLS-SEM) via SmartPLS 4. The results show that workload and burnout have negative and significant effects on performance, while interpersonal communication has a positive and significant effect. This indicates that effective workload management, prevention of burnout, and the enhancement of interpersonal communication play a significant role in optimizing employee performance within the operational environment of Berlian Terminal, which requires intensive coordination and consistent port service delivery.
The The Role of Job Satisfaction Mediation in the Relationship between Compensation and Organizational Commitment in Security Outsourcing PT XYZ Tiara Wigunastika; Hesty Prima Rini; Ayundha Evanthi
Management Science Research Journal Vol. 4 No. 3 (2025): August 2025
Publisher : PT Larva Wijaya Penerbit

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56548/msr.v4i3.169

Abstract

This study aims to examine the effect of compensation on organizational commitment with job satisfaction as a mediating variable. A quantitative method was used to obtain objective empirical data, with respondents as many as 51 outsourced employees (security) at PT XYZ. Data collection was carried out through a questionnaire, then analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. The results showed that compensation has a positive and significant influence on organizational commitment. In addition, job satisfaction was shown to significantly mediate the relationship between compensation and organizational commitment. This suggests that adequate compensation can increase job satisfaction, which in turn strengthens commitment to the organization. These findings emphasize that companies need to pay attention to the quality of compensation and working conditions to maintain loyal and productive employees.
The Influence of Leadership and the Implementation of Occupational Safety and Health (OSH) on the Performance of Construction Employees Putri Az Zahra, Ghefi Amellia; Rini, Hesty Prima
Management Science Research Journal Vol. 4 No. 4 (2025): November 2025
Publisher : PT Larva Wijaya Penerbit

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56548/msr.v4i4.177

Abstract

The intensifying nature of business competition compels organizations to enhance employee performance through effective leadership and the systematic implementation of occupational safety and health (OSH) practices. This research aims to examine the impact of leadership and OSH implementation on the performance of field construction employees at CV. XYZ. A quantitative research design was adopted, with data collected using a five-point Likert-scale questionnaire. The study involved a population and sample comprising all 42 field construction employees of CV. XYZ, selected through a saturated sampling technique. Data were analyzed using (PLS-SEM) technique, supported by the SmartPLS software. The study reveal that both leadership and OSH implementation exert a positive and significant influence on employee performance. These results underscore that effective leadership and consistent adherence to OSH practices are crucial in enhancing the performance of field construction employees.
The Effect of Workload and Work Stress on Turnover Intention Among Production Employees Maretha Pingkan Ardana; Hesty Prima Rini
Management Science Research Journal Vol. 4 No. 4 (2025): November 2025
Publisher : PT Larva Wijaya Penerbit

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56548/msr.v4i4.179

Abstract

Human resources are crucial to a company's success and smooth operation. In order to retain quality employees, create a conducive work environment, and improve employee welfare, companies must implement effective resource management strategies that reduce turnover intentions. This study aims to analyze the effect of workload and work stress on turnover intentions at PT. XYZ. A quantitative approach involving 63 production employees was used, obtained through saturated sampling techniques. Data were collected by distributing questionnaires and analyzed using partial least squares structural equation modeling (PLS-SEM) with SmartPLS software. The results reveal that workload has a positive and significant effect on turnover intention. Additionally, work stress positively and significantly affects turnover intention. These findings suggest that the greater the workload, the greater the likelihood that employees will leave the company. Similarly, work stress, or pressure due to role demands, is the dominant factor in experiencing work stress and increasing turnover intention.
Co-Authors Afifuddin Abror Riza Aisyah Putri Ramadhanti Akhmad Fauzi Al Hisyam, Muhammad Dihya Angelina, Noris Anisa Kartika Sari, Anisa Kartika Ardhiansyah, Rahmad Ardiyansyah, Rangga Aryani, Diah Ayu Athallah Refi Ayundha Evanthi Beni Samprastyo Danurwenda Permana Erlushandy Dewi Khrisna Sawitri Dzaka Zaki Syahansyah Evanthi, Ayundha Ferdino Putra Pratama Gendut Sukarno Ika Korika Swasti Indira Takhta Marsyada Viardhillah Iqbal Maulana Ihsani Izaak, Wilma Cordelia Karula Yuan Maharani Khotimah, Annisa Aprilia Husnul Kusnayanti, Fitri Kustini Kustini Kusumawardani, Samitha Tariz Lala Dinda Pratiwi Lena Saidatul Muawanah Lidia Angelina M. Irfan Robby Ashari Maharani, Karula Yuan Maliki, Dwiki Osa Maretha Pingkan Ardana Marpudianto, Kharis Muhadjir Anwar Muhadjir Anwar Muhammad Akbar Kusuma Muhammad Fikri Fachrudin Muhammad Yogie Fitriyanto Nadiyya, Ahsana Naurah Salfa Nur Anisah Ni Putu Krisna Purnama Sari Nurdiansyah, Mochammad Irsad NURUL HIDAYAH Pasaribu, Reynaldi Krisvinus Perdana, Thirafi Putra Perwira Negara, Muhammad Handito Pramesty, Gadis Dyah Pratama, Reyhan Aditya Putra, Acmad Danis Harjuna Putri Az Zahra, Ghefi Amellia Ramadhani, Jasmine Salwa Retno, Mei Revalasha, Niken Rizna Ramadhani Winanda Rochim, Achmad Saadatul Khoiriyah Sakti, Ramalio Fahridho Salsabila, Nabila Fitri Sholihah, Siti Nurika Qori'atun Sihite, Grace Thereskova Da Silvi Sirait, Tiurmaida Margaretta Sanggam Sugeng Purwanto Sugeng Purwanto SUGITO Sulastri Irbayuni Syahansyah, Dzaka Zaki Syair De Alam Mantra Syakira Rusyida Salma Tiara Kusumadewi Tiara Wigunastika Timotius Juniko Kriskito Tri Kartika Pertiwi Trisnawati, Devi Wilma Cordelia Izaak Yolanda Irfania Yuniningsih Yuniningsih Zukmarini, Shabila Dhania Zunaidi, Putra Eka