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All Journal Katalogis PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Musamus Journal of Public Administration Journal of Management and Administration Provision Innovative: Journal Of Social Science Research Jurnal Akademik Pengabdian Masyarakat Journal of Publicness Studies
Farista, Gita
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Journal : Journal of Publicness Studies

 1 
KUALITAS PELAYANAN KANTOR PERUSAHAAN DAERAH AIR MINUM DI KELURAHAN MAMBORO BARAT KOTA PALU irha, Sukira; Hattab, Syahruddin; Farista, Gita
JPS: Journal of Publicness Studies Vol 1 No 3 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i3.1563

Abstract

Drinking water companies are one of the companies that produce water services to the community, but in providing services to the community there are still many problems including cloudy and yellowish water. This study aims to determine how the quality of service and efforts made at PDAM Kelurahan Mamboro Barat. This research uses a qualitative descriptive approach. This research uses Snowball sampling technique. Data collection techniques through observation, interviews and documentation. The results of this study indicate that the services provided by PDAM Mamboro Barat have not been said to be good, especially in the indicators of Service, Time and facilities. this can be seen from the completeness of inadequate infrastructure, the timeliness of opening service counters that are not on schedule by PDAM Mamboro Barat and the slow response of officers to complaints and problems experienced by customers. All forms of this problem need improvement so that in the future it can run well.
Manajemen Kearsipan Di Kantor Desa Tampiala Kecamatan Dampal Selatan Kabupaten Tolitoli Regita, Sri; Suasa; Farista, Gita
JPS: Journal of Publicness Studies Vol 1 No 4 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i4.1621

Abstract

This research aims to determine how archival manangement is in the Tampiala village office. The basics of this research is observation and this type of research was conducted at the Tampiala village office South Dampal sub-district Tolitoli district, which examines archival management. In terms of implementation, each person in charge has an important specific task. So that complete supporting facilities are needed in carrying out their duties and obligations. To increase the sense of respontibility in completing tasks and work and the trust given. In this study reseaerches involved 5 (five) informants namely the Tampiala village head, Tampiala village Secretary, planning section, welfare sections, and government section. In conducting research, the author uses the theory of sularso mulyono which refers to 3 (three) aspects namely receiving letters, storing or placing archives, and finding back archives. Based on the results of the research obtained, it can be cocluded that arcival management at the Tampiala Village Office South Dampal district Tolitoli Regency in the aspect of receiving letters has been running well, but three are several aspect that need to be addresed, such as in the aspects of archive storage or placement and archive retreval that need to be addresed, including storage because the facilities and infrastructure are not sufficient, for example, sufficient cabinets, so there are several archives on the table, to use boxes to store archives.And the retreval of archives has not been running effectively where there are no experts in managing in the field of archives, so it needs to be understood that the management of archives at the Tampiala village office south Dampal District tolitoli regency requires a long time and delays in finding archives.
KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN KELURAHAN TONDO KECAMATAN MANTIKULORE KOTA PALU Yunika, Ulpa; Hattab, Syahruddin; Farista, Gita
JPS: Journal of Publicness Studies Vol 2 No 1 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

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Abstract

This study aims to find out the quality of population adminidtration services in tondo village, mantikulore district, palu city. The research method used is deskriptive qualitative. The data collection techniques used are observation, interviews and documentation.The location of this study coincides with the tondo village office, mantikulore district, palu city. The theory used in this study is the Zheithaml theory in Hardiansyah (2011:42) which consists of five aspects used in measuring service quality, the five aspects are Tangible, Reliability, Responsiveness, Assurance, and Emphaty. Based on the research results, it shows that the quality of population administration services in tondo village, mantikulore district, palu city is still not optimal. Because there are 2 (two) aspects that hinder the success of the quality of service in tondo village, namely the Tangible aspect which is still inadequate related to the lack of employee work space, computers, printers and waiting chairs, And the Assurance aspect is also considered not optimal because employees do not provide a guarantee of timely completion because there are often obstacles when carrying out the service process to the community such as the signatory is not in the office or the computer cannot be used. While the other 3 (three) aspects are Reliability, Responsiveness, and Emphaty have been running well.
Strategi Humas Palang Merah Indonesia Dalam Meningkatkan Kesadaran Masyarakat Untuk Donor Darah Sukarela Di Kabupaten Banggai Sari, Devi Novita Indah; Suasa; Farista, Gita
JPS: Journal of Publicness Studies Vol 2 No 2 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

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Abstract

This study aims to explore the "Public Relations Strategy of PMI Banggai Regency in Increasing Public Awareness for Voluntary Blood Donation". The research is descriptive in nature, with a qualitative approach. Data collection techniques include observation, interviews, and documentation to gather primary and secondary data, which are analyzed using SWOT analysis. This study uses Kotten's theory as cited in Salusu (2006; 104-105), Corporate Strategy, Program Strategy, Resource Support Strategy, and Institutional Strategy). The study involves 10 informants. The results of the study indicate that the public relations strategy implemented by PMI Banggai Regency has successfully increased public awareness, especially through collaboration with various stakeholders and social media. However, challenges remain, particularly among the younger generation. To further enhance awareness, corporate development strategy should be the main focus. Strengthening collaborations with government agencies, the private sector, educational institutions, and expanding networks to the village level can help reach a broader population. Additionally, innovation in educational approaches is necessary to attract attention and deepen the community's understanding of the importance of voluntary blood donation.
Akuntabilitas Pemerintah Desa Dalam Pengelolaan Anggaran Pendapatan Dan Belanja Desa Siwalempu Kecamatan Sojol Kabupaten Donggala Saputri, Ferda; Hattab, Syahruddin; Farista, Gita
JPS: Journal of Publicness Studies Vol 2 No 3 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

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Abstract

This study aims to describe and analyze the accountability of the village government in the management of the Village Revenue and Expenditure Budget (APBDesa) in Siwaleppu Village, Sojol District, Donggala Regency. This study uses a descriptive qualitative approach with data collection techniques through in-depth interviews, observations, and documentation. The theory used is the theory of public accountability proposed by Malik Imron (2005), which consists of four main dimensions: accountability as a relationship, results-oriented accountability, accountability requires reporting, and accountability improves performance. The results of the study show that accountability in the management of the Regional Budget in Siwalempu Village has been implemented gradually and progressively. The village government has built a two-way relationship with the community through deliberative forums and public reporting, although the distribution of information is still uneven. Results-oriented accountability is reflected in the village government's focus on the tangible benefits of development activities, not just the preparation of administrative reports. In terms of reporting, even though it has been carried out regularly and formally through the Siskeudes system and annual reports, there are still obstacles in the accessibility and public understanding of the report. The application of accountability principles has also been proven to improve the performance of village governments, which is reflected in more orderly, transparent, and responsive public services. This study concludes that accountability is an important factor in realizing good village governance. Therefore, it is recommended that the village government increase information socialization, optimize village communication media, and strengthen the capacity of apparatus and supervisory institutions so that the governance of the Regional Budget is more transparent, participatory, and sustainable.
Implementasi Kebijakan Undang-Undang Perkawinan Di Kecamatan Balaesang Kabupaten Donggala Emiyanti; Rivai, Abdul; Farista, Gita
JPS: Journal of Publicness Studies Vol 2 No 04 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/ghxaem79

Abstract

This research aims to explore how the implementation of the Marriage Law policy, particularly regarding the minimum age for marriage as stipulated in Law Number 16 of 2019, in Balaesang Sub-District. The study employs George Edward III’s policy implementation model, which includes four aspects: Communication, resources, disposition, and bureaucratic structure.This study uses A qualitative method with a descriptive approach. Informants were selected using Purposive, totaling seven individuals. The types of data used are primary and Secondary data. Data collection techniques included interviews, documentation, And observation.The research findings indicate that the implementation of the minimum Marriage age policy at the KUA of Balaesang has been carried out in accordance With procedures, but it still faces several challenges. Communication related to The dissemination of policy to the community remains uneven, resulting in low Public legal awareness and understanding. The availability of resources is still Limited and inadequate. The disposition of the implementers is relatively good. However, the effectiveness of the bureaucratic structure is still influenced by the Lack of coordination with external parties. Therefore, there is a need to enhance Equal dissemination, strengthen resource capacity, and improve inter-agency Coordination to realize optimal policy implementation in preventing underage Marriage in Balaesang Sub-District
Co-Authors Abd. Rahman Abdul Rivai Akbar Akbar Amanda Tasya, Nadia Andrian Andrian Anisa, Ammatulah Apriliyani Apriliyani Arsad, Mutiara Astuti, Agusta Sri Chandra, Qiska Natasyah Devano, Jerry Emiyanti Febrian, Dimas Febrianty Febrianty Firmansyah, Andi Maman Intam Kurnia irha, Sukira Jonathan Gente, Aldovel Kadri W. Lumbay Lustikasari, Lustikasari Moh. Royfandi Muzdalifah Muzdalifah Najwa Najwa Nuraisyah Nuraisyah Nurasiyah Nurasiyah Rachmad Rachmad Regita, Sri Riski, Fariska Saharani Saharani Saharani, Rizkhy Pramutya Saputri, Ferda Sari, Devi Novita Indah Savitri, Rai Slamet Riadi Sopian sopian Suasa Syahruddin Hattab Syarif Permana Salingkat Tri Cahya Randani Vany, Suci Dwi Wulandari Wulandari Yunika, Ulpa