Article Per Year (5 Year)
p-Index From 2021 - 2026
2.517
P-Index
This Author published in this journals
All Journal Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Ilmiah Universitas Batanghari Jambi Seminar Nasional Teknologi Informasi Komunikasi dan Industri Science and Physics Education Journal (SPEJ) JE (Journal of Empowerment) Specta Journal of Technology Matrik : Jurnal Manajemen dan Teknik Industri Produksi Jurnal Perangkat Lunak Jurnal Teknik Industri Terintegrasi (JUTIN) Indonesian Journal of Industrial Engineering & Management
Hartati, Misra
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Arts Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Social Sciences

Published : 16 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 16 Documents
Search

 1   2 
ANALISIS KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN KONSUMEN COFFEE SHOP MENGGUNAKAN METODE SERVQUAL DAN TRIZ Rhamadi, Auliaderry; Suherman, Suherman; Kusumanto, Ismu; hartati, Misra; Nazarruddin, Nazarruddin
JURNAL PERANGKAT LUNAK Vol 5 No 3 (2023): Jurnal Perangkat Lunak
Publisher : Indragiri Islamic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/jupel.v5i3.2820

Abstract

Penelitian ini bertujuan untuk mengetahui analisis kepuasan pelanggan di coffeeshop zonna duri. Kepuasan pelanggan merupakan suatu tingkatan untuk mengetahui dimana kebutuhan,keinginan, dan harapan dari pelanggan dapat terpenuhi untuk meningkatkan kepuasan pelanggan agar akan terjadinya pembelian ulang oleh pelanggan atau kesetiaan yang berkelanjutan. Faktor – faktor yang diambil dalam penelitian ini adalah Kualitas Pelayanan, Kualitas Produk, Harga, Faktor Situasi, Faktor Pribadi. Penelitian ini dilakukan dengan penyebaran kuesioner kepada 30 orang pengunjung coffee shop yang berdasarkan dengan umur dan jenis kelamin dipilih secara Simple random sampling.penelitian ini menggunakan metode Servqual dan Triz
RANCANGAN STRATEGI PENGEMBANGAN USAHA COFFEE SHOP MENGGUNAKAN METODE QUANTITATIVE STRATEGIC PLANNING MATRIX (QSPM) DAN BLUE OCEAN STRATEGY (BOS) DALAM UPAYA MEMPERTAHANKAN USAHA (STUDI KASUS: MEDIAN COFFEE AND EATERY) Rambe, Ibnu Arbie Natama; Ihsan Hamdy, Muhammad; Kusumanto, Ismu; Hartati, Misra; Harpito, Harpito
JURNAL PERANGKAT LUNAK Vol 5 No 3 (2023): Jurnal Perangkat Lunak
Publisher : Indragiri Islamic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/jupel.v5i3.2822

Abstract

The increasing number of coffee shops in Pekanbaru city significantly makes Median Coffee and Eatery required to remain competitive by determining the right planning / strategy. In the last few months Median Coffee and Eatery has experienced a very significant decline in profits. This study aims to design alternative strategies by providing new innovations in developing and maintaining businesses using the Quantitative Strategic Planning Matrix (QSPM) and Blue Ocean Strategy (BOS) methods. Based on the results of calculations using the QSPM method, 7 alternative strategies were obtained, there are 3 priority strategies that have the highest TAS value, namely providing an attractive outdoor area (TAS 7.647), expanding indoor and parking areas (TAS 7.643), and optimizing promotional activities (TAS 7.559). This research is expected to be an evaluation and consideration for business owners so that Median Coffee and Eatery can increase sales.
PERANCANGAN STRATEGI RISIKO RANTAI PASOK DENGAN MENGGUNAKAN METODE SUPPLY CHAIN OPERATION REFERENCE (SCOR) DAN HOUSE OF RISK (HOR) (STUDI KASUS : UKM MRP.PAYAKUMBUH) amanda, suci; Lubis, Fitriani Surayya; Hartati, Misra; Nurainun, Tengku; Devani, Vera
Matrik : Jurnal Manajemen dan Teknik Industri Produksi Vol 25 No 1 (2024)
Publisher : Prodi Teknik Industri Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/matrik.v25i1.8449

Abstract

UKM Mrp.Payakumbuh is located in Payakumbuh, West Sumatra, UKM Mrp.Payakumbuh operates in the clothing industry. The problem of delays in raw materials from suppliers causes the process to take a long time. A long supply chain process can result in the company experiencing losses. There are still many rejected products, and identification of sources of risk from suppliers, raw materials, distributors and consumers is not optimal. The aim of this research is to determine chain risk priorities. supplies that must be handled and designing a supply chain risk strategy for SMEs Mrp. Payakumbuh. The results of this research obtained thirteen risks which were prioritized in this research, UKM Mrp. Payakumbuh uses the House of Risk (HOR) method to identify existing risks. In the HOR Phase 1 method, there are 20 risk events and 20 risk agents. In HOR Phase 2, this stage requires the output results in HOR Phase 1, namely designing an appropriate risk management strategy in accordance with the 8 priority risks. In HOR Phase 2 there are 13 proposed preventive actions with codes PA1 to PA13 and a priority risk management proposal is obtained, then code PA2 is obtained. Code PA2 is Controlling storage areas every month.
Analisis Pengaruh Kepuasan Pelanggan, Kualitas Produk Milkshake Donut dan Fruit Smoothies Terhadap Word Of Mouth dengan Metode Structural Equation Model (SEM) Fitriani, Wulan; Hartati, Misra; Nofirza, Nofirza; Nurainun, Tengku
Matrik : Jurnal Manajemen dan Teknik Industri Produksi Vol 25 No 1 (2024)
Publisher : Prodi Teknik Industri Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/matrik.v25i1.8482

Abstract

The increasing market competition has impacted customer satisfaction and product quality. A business in the beverage sector experienced a decline in sales, leading to losses. This study aims to analyze the influence of customer satisfaction and product quality of milkshake donuts and fruit smoothies on Word of Mouth (WOM). The company needs to understand the factors affecting customer behavior to improve the effectiveness of their marketing strategies. The method used in this study is Structural Equation Modeling (SEM), which analyzes the complex relationships between these variables. Data were collected through questionnaires distributed to consumers and analyzed using SEM software to test the hypotheses. The results showed that product quality has a significant effect on customer satisfaction. Customer satisfaction also influences WOM, although no direct effect was found between customer satisfaction and WOM. By focusing on improving product quality and customer satisfaction, the company can leverage WOM as an effective promotional tool to strengthen its market position.
Usulan Penerapan Lean Six Sigma untuk Meminimasi Waste Produksi Kemeja di PT. Swakarya Indah Busana Dharma, Satrio Arya; Nazaruddin, Nazaruddin; Umam, Muhammad Isnaini Hadiyul; Hartati, Misra; Lubis, Fitriani Surayya
Matrik : Jurnal Manajemen dan Teknik Industri Produksi Vol 25 No 1 (2024)
Publisher : Prodi Teknik Industri Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/matrik.v25i1.6863

Abstract

PT. Swakarya Indah Busana adalah perusahaan yang bergerak dibidang Garment (konveksi) yang memproduksi berbagai macam pakaian jadi, khususnya pakaian jenis kemeja. Pada alur produksi pakaian kemeja di PT. Swakarya Indah Busana terdapat 4 indikator yang berpotensi menyebabkan waste pada proses produksi kemeja yaitu waste defect (cacat produk), waste gerakan, waste penumpukan pada kain dan waste transportation. Penelitian ini dilakukan untuk mengidentifikasi waste yang terjadi dan memberikan usulan perbaikan agar dapat meminimasi waste yang terjadi pada proses produksi kemeja di PT. Swakarya Indah Busana dengan menggunakan pendekatan metode lean six sigma. Metode lean six sigma dilakukan dengan tahapan DMAIC (Define, Measure, Analyze, Improve dan Control). Nilai sigma yang didapat PT. Swakarya Indah Busana keseluruhan masih dibawah 4σ yang berarti masih banyak defect, maka dilakukan improve dengan menentukan nilai RPN (Risk Priority Number) dan didapatkan nilai RPN tertinggi yaitu pada jenis kegagalan mesin jahit macet dan kain sobek berlubang dengan nilai 210 sehingga perbaikan pada jenis kegagalan ini didahulukan. Faktor penyebab kegagalan adalah manusia, material, metode, lingkungan dan mesin sehingga perusahaan harus memperbaiki SOP pada setiap stasiun produksi kemeja dengan baik agar waste dapat di minimalisir.
Pemilihan Supplier Battery Menggunakan Metode Fuzzy Analitycal Hierarchy Process (FAHP) (Studi Kasus: PT. XYZ) Alfahrizi, Salman; Hartati, Misra; Harpito, Harpito; Hamdy, Muhammad Ihsan; Yola, Melfa
Science and Physics Education Journal (SPEJ Vol 8 No 1 (2024): SPEJ (Science and Physic Education Journal)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/spej.v8i1.11098

Abstract

Supplier merupakan mitra bisnis yang memiliki peran krusial dalam menjamin ketersediaan barang pasokan yang dibutuhkan oleh perusahaan. Penelitian ini bertujuan untuk mengetahui Supplier battery terbaik dari beberapa Supplier yang bekerja sama dengan PT. XYZ menggunakan metode FAHP dan mengaplikasikan metode Fuzzy AHP dengan software expert choice 11 guna menghasilkan keputusan yang lebih akurat. Hasil penelitian menghasilkan proses perengkingan dengan menampilkan Supplier yang terpilih sebagai Supplier terbaik dengan memperoleh nilai tertinggi. Supplier terbaik pertama Supplier 3 dengan bobot 36,9%. Nilai didapatkan melalui dengan tahapan metode Fuzzy AHP/ FAHP dan didukung menggunakan software expert choice 11. Kata Kunci : Fuzzy AHP, Expert Choice, Pemilihan Supplier Terbaik
Pengendalian Persediaan Obat Di Gudang Apotek “KLX” Dengan Menggunakan Metode Periodic Order Quantity (POQ) Berdasarkan Kombinasi ABC-VEN Lubis, Fitriani Surayya; Wilda, Yulia; Nur, Muhammad; Yola, Melfa; Hartati, Misra; Nofirza, Nofirza
Seminar Nasional Teknologi Informasi Komunikasi dan Industri 2024: SNTIKI 16
Publisher : UIN Sultan Syarif Kasim Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Apotek KLX mempunyai pengendalian persediaan yang kurang baik, Berdasarkan data yang diperoleh terdapat 831 jenis obat yang dihancurkan pada tahun 2023, sehingga menyebabkan kerugian sebesar Rp.192.506.996,7. Penelitian ini bertujuan untuk mengelompokkan obat berdasarkan nilai investasi tertinggi serta obat yang paling banyak memberikan keuntungan. Penelitian ini juga bertujuan untuk mengatur pemesanan dan pemesanan ulang yang akan dilakukan untuk menjaga keseimbangan di gudang. Metode yang digunakan yaitu metode kombinasi ABC-VEN yang akan menghasilkan obat yang memerlukan pengendalian yang tepat, serta metode POQ yang akan menghasilkan frekuensi pemesanan dan kuantitas pemesanan yang akan dilakukan. Hasil dari penelitian ini diperoleh obat dengan kategori EA yang memiliki nilai investasi Rp482.350.719. Pemesanan obat Generik Antasida Doen Syr Rama 60 Ml dilakukan setiap 1 kali dalam sebulan dengan kuantitas 168 obat. Pemesanan ulang atau ROP dapat dilakukan jika kapasitas obat berjumlah 608 .
Usulan Peningkatan Kualitas Pelayanan Pasien Menggunakan Metode Importance Performance Analysis (IPA) dan Potensial Gain In Customer Value (PGCV) di Puskesmas XYZ Hanifah, Hanifah; Lubis, Fitriani Surayya; Harpito, Harpito; Hartati, Misra; Nofirza, Nofirza
Jurnal Ilmiah Universitas Batanghari Jambi Vol 25, No 1 (2025): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v25i1.5722

Abstract

This study aims to analyze the quality of patient services at the XYZ Health Center and determine the level of importance that is useful for obtaining priorities for improving the quality of health services and making proposals for improving the quality of health services. The methods used are Importance Performance Analysis (IPA) and Potential Gain in Costumer Value (PGCV). The problems in this study are that the time for examination and consultation with doctors is too short due to the large number of queues, officers are less friendly in serving patients, information about drugs and diagnoses of diseases explained by officers is less clear due to patients who are in a hurry and do not read existing information and patients wait too long to be examined for more than an hour. The results of the calculation of the IPA and PGCV methods show that the attributes that need to be improved are P6, P8, P14 and P15. Recommendations for improvement are adding doctors, synchronizing schedules between the puskesmas and the doctors concerned, rewarding health workers and giving sanctions in the form of reprimands for officers who are not polite and friendly and reducing waiting times and delays in providing health services to patients.
Analisis Produktivitas Lini Produksi CPO Kelapa Sawit Menggunakan Metode Objective Matrix (PT. Tasma Puja) Candra, Candra; Nazaruddin, Nazaruddin; Lubis, Fitriani Surraya; Nofirza, Nofirza; Hartati, Misra
Matrik : Jurnal Manajemen dan Teknik Industri Produksi Vol 25 No 2 (2025)
Publisher : Prodi Teknik Industri Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/matrik.v25i2.6840

Abstract

PT. Tasma Puja Merupakan sebuah perusahaan yang bergerak dibidang pengolahan kelapa sawit. Pada tahun 2022 PT. Tasma Puja mengalami kesulitan dalam mencapai target produksi yang telah ditetapkan, sehingga perusahaan mengalami penuruanan pendapatan. Sehingga perusahaan perlu melakukan pengukuran produktivitas menggunakan metode objective matrix (OMAX) untuk mengetahui penyebab utama perusahaan kesulitan dalam mencapai target produksi. Hasil pengukuran produktivitas tersebut akan di analisa dan dicari soluinya menggunakan diagram Fishbone. Hasil pengukuran produktivitas PT.Tasma Puja dari bulan Janurai hingga Desember 2022 menggunakan metode OMAX, tinggkat produktivitas tertinggi terjadi pada bulan Juli dengan nilai 753 sedangkan tingkat produktivitas trendah terjadi pada bulan Mei dengan nilai 61, indeks produktivitas tertinggi terjadi pada bulan Juli dengan nilai 151% sedangkan indek produktivitas trendah terjadi pada bulan Mei dengan nilai -79,66%, dan kenaikan produktivitas tertinggi terjadi pada bulan Juni dengan nilai 659% dan penurunan tinkat produktivitas trendah terjadi pada bulan Mei dengan nilai -79,32%. Empat kriteria produktivitas yang di ukur memperoleh nilai sebagai berikut; kriteria produktivitas bahan baku (rasio 1) memiliki nilai 56, kriteria produktivitas energi (rasio 2) memiliki nilai 54, kriteria produktivitas hasil produksi (rasio 3) memiliki nilai 63 dan kriteria produktivitas tenaga kerja (rasio 4) memiliki nilai 43. Rasio 4 memiliki nilai terendah dikarenakan produktivitas tenaga kerja pada tahun 2022 sering madapatkan nilai dibawah rata-rata.
Application of Behavior-Based Safety to Reduce Unsafe Actions in Preventive Maintenance Work Using the JSA and DO IT Methods Aura Irsyaf Putri; Nur, Muhammad; Hartati, Misra; Anwardi; Hadiyul Umam, M. Isnaini
SPECTA Journal of Technology Vol. 9 No. 1 (2025): Vol. 9 No. 1 (2025): SPECTA Journal of Technology
Publisher : LPPM ITK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35718/specta.v9i1.8481339

Abstract

The rapid development of Information and Communication Technology (ICT) in Indonesia has increased the demand for reliable network and telecommunication services. This situation has led to a rise in Preventive Maintenance (PM) activities, which carry high risks of workplace accidents. PT. XYZ is a company operating in the network and telecommunications sector, where PM tasks such as fiber optic cable repairs, cable pulling, joint box lowering, and cable installation repairs are carried out in areas with high potential hazards, including working at heights and near electrical installations. This study aims to reduce unsafe actions during PM activities by implementing the Job Safety Analysis (JSA) method and the DO IT (Define, Observe, Intervene, and Test) approach within the Behavior Based Safety (BBS) framework. The research was conducted using field observations, interviews with workers, and accident data collected from 2023. The results show that unsafe behaviors, such as improper use of personal protective equipment (PPE) and failure to follow standard procedures, still frequently occur. Through the DO IT stages—define, observe, intervene, and test—workers’ awareness of occupational safety increased. The implementation of JSA and DO IT proved effective in identifying potential hazards and designing appropriate interventions to prevent workplace accidents. This study provides recommendations for the company to enhance its occupational health and safety (OHS) management system to create a safer and more productive work environment.
Co-Authors Adrian, Andes Alfahrizi, Salman Amanda, Suci Anwardi anwardi, anwardi Aura Irsyaf Putri Candra candra Dharma, Satrio Arya Dwi Arini, Jean Retno Fitri, Khairunnisa Fitriani, Wulan Hadiyul Umam, Isnaini Hadiyul Umam, M. Isnaini Hamdy, Muhammad Ihsan Handika, Puri Tri hanifah hanifah Harpito, Harpito Ihsan Hamdy, Muhammad Ismu Kusumanto Kharisma, Oktaf Brillian Lubis, Fitriani Surayya Lubis, Fitriani Surraya Melfa Yola, Melfa Muhammad Muhammad Afif Muhammad Nur N. Nazaruddin Nazarruddin, Nazarruddin Nofirza Nofirza Rambe, Ibnu Arbie Natama Rhamadi, Auliaderry Sekar, Intan Ayu Siti Monalisa Suherman, Suherman Tengku Nurainun Umam, Muhammad Isnaini Hadiyul Vera Devani Wilda, Yulia