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Hartati, Misra
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PERANCANGAN STRATEGI RISIKO RANTAI PASOK DENGAN MENGGUNAKAN METODE SUPPLY CHAIN OPERATION REFERENCE (SCOR) DAN HOUSE OF RISK (HOR) (STUDI KASUS : UKM MRP.PAYAKUMBUH) amanda, suci; Lubis, Fitriani Surayya; Hartati, Misra; Nurainun, Tengku; Devani, Vera
Matrik : Jurnal Manajemen dan Teknik Industri Produksi Vol 25 No 1 (2024)
Publisher : Prodi Teknik Industri Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/matrik.v25i1.8449

Abstract

UKM Mrp.Payakumbuh is located in Payakumbuh, West Sumatra, UKM Mrp.Payakumbuh operates in the clothing industry. The problem of delays in raw materials from suppliers causes the process to take a long time. A long supply chain process can result in the company experiencing losses. There are still many rejected products, and identification of sources of risk from suppliers, raw materials, distributors and consumers is not optimal. The aim of this research is to determine chain risk priorities. supplies that must be handled and designing a supply chain risk strategy for SMEs Mrp. Payakumbuh. The results of this research obtained thirteen risks which were prioritized in this research, UKM Mrp. Payakumbuh uses the House of Risk (HOR) method to identify existing risks. In the HOR Phase 1 method, there are 20 risk events and 20 risk agents. In HOR Phase 2, this stage requires the output results in HOR Phase 1, namely designing an appropriate risk management strategy in accordance with the 8 priority risks. In HOR Phase 2 there are 13 proposed preventive actions with codes PA1 to PA13 and a priority risk management proposal is obtained, then code PA2 is obtained. Code PA2 is Controlling storage areas every month.
Analisis Pengaruh Kepuasan Pelanggan, Kualitas Produk Milkshake Donut dan Fruit Smoothies Terhadap Word Of Mouth dengan Metode Structural Equation Model (SEM) Fitriani, Wulan; Hartati, Misra; Nofirza, Nofirza; Nurainun, Tengku
Matrik : Jurnal Manajemen dan Teknik Industri Produksi Vol 25 No 1 (2024)
Publisher : Prodi Teknik Industri Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/matrik.v25i1.8482

Abstract

The increasing market competition has impacted customer satisfaction and product quality. A business in the beverage sector experienced a decline in sales, leading to losses. This study aims to analyze the influence of customer satisfaction and product quality of milkshake donuts and fruit smoothies on Word of Mouth (WOM). The company needs to understand the factors affecting customer behavior to improve the effectiveness of their marketing strategies. The method used in this study is Structural Equation Modeling (SEM), which analyzes the complex relationships between these variables. Data were collected through questionnaires distributed to consumers and analyzed using SEM software to test the hypotheses. The results showed that product quality has a significant effect on customer satisfaction. Customer satisfaction also influences WOM, although no direct effect was found between customer satisfaction and WOM. By focusing on improving product quality and customer satisfaction, the company can leverage WOM as an effective promotional tool to strengthen its market position.
Usulan Penerapan Lean Six Sigma untuk Meminimasi Waste Produksi Kemeja di PT. Swakarya Indah Busana Dharma, Satrio Arya; Nazaruddin, Nazaruddin; Umam, Muhammad Isnaini Hadiyul; Hartati, Misra; Lubis, Fitriani Surayya
Matrik : Jurnal Manajemen dan Teknik Industri Produksi Vol 25 No 1 (2024)
Publisher : Prodi Teknik Industri Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/matrik.v25i1.6863

Abstract

PT. Swakarya Indah Busana adalah perusahaan yang bergerak dibidang Garment (konveksi) yang memproduksi berbagai macam pakaian jadi, khususnya pakaian jenis kemeja. Pada alur produksi pakaian kemeja di PT. Swakarya Indah Busana terdapat 4 indikator yang berpotensi menyebabkan waste pada proses produksi kemeja yaitu waste defect (cacat produk), waste gerakan, waste penumpukan pada kain dan waste transportation. Penelitian ini dilakukan untuk mengidentifikasi waste yang terjadi dan memberikan usulan perbaikan agar dapat meminimasi waste yang terjadi pada proses produksi kemeja di PT. Swakarya Indah Busana dengan menggunakan pendekatan metode lean six sigma. Metode lean six sigma dilakukan dengan tahapan DMAIC (Define, Measure, Analyze, Improve dan Control). Nilai sigma yang didapat PT. Swakarya Indah Busana keseluruhan masih dibawah 4σ yang berarti masih banyak defect, maka dilakukan improve dengan menentukan nilai RPN (Risk Priority Number) dan didapatkan nilai RPN tertinggi yaitu pada jenis kegagalan mesin jahit macet dan kain sobek berlubang dengan nilai 210 sehingga perbaikan pada jenis kegagalan ini didahulukan. Faktor penyebab kegagalan adalah manusia, material, metode, lingkungan dan mesin sehingga perusahaan harus memperbaiki SOP pada setiap stasiun produksi kemeja dengan baik agar waste dapat di minimalisir.
Pemilihan Supplier Battery Menggunakan Metode Fuzzy Analitycal Hierarchy Process (FAHP) (Studi Kasus: PT. XYZ) Alfahrizi, Salman; Hartati, Misra; Harpito, Harpito; Hamdy, Muhammad Ihsan; Yola, Melfa
Science and Physics Education Journal (SPEJ Vol 8 No 1 (2024): SPEJ (Science and Physic Education Journal)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/spej.v8i1.11098

Abstract

Supplier merupakan mitra bisnis yang memiliki peran krusial dalam menjamin ketersediaan barang pasokan yang dibutuhkan oleh perusahaan. Penelitian ini bertujuan untuk mengetahui Supplier battery terbaik dari beberapa Supplier yang bekerja sama dengan PT. XYZ menggunakan metode FAHP dan mengaplikasikan metode Fuzzy AHP dengan software expert choice 11 guna menghasilkan keputusan yang lebih akurat. Hasil penelitian menghasilkan proses perengkingan dengan menampilkan Supplier yang terpilih sebagai Supplier terbaik dengan memperoleh nilai tertinggi. Supplier terbaik pertama Supplier 3 dengan bobot 36,9%. Nilai didapatkan melalui dengan tahapan metode Fuzzy AHP/ FAHP dan didukung menggunakan software expert choice 11. Kata Kunci : Fuzzy AHP, Expert Choice, Pemilihan Supplier Terbaik
Pengendalian Persediaan Obat Di Gudang Apotek “KLX” Dengan Menggunakan Metode Periodic Order Quantity (POQ) Berdasarkan Kombinasi ABC-VEN Lubis, Fitriani Surayya; Wilda, Yulia; Nur, Muhammad; Yola, Melfa; Hartati, Misra; Nofirza, Nofirza
Seminar Nasional Teknologi Informasi Komunikasi dan Industri 2024: SNTIKI 16
Publisher : UIN Sultan Syarif Kasim Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Apotek KLX mempunyai pengendalian persediaan yang kurang baik, Berdasarkan data yang diperoleh terdapat 831 jenis obat yang dihancurkan pada tahun 2023, sehingga menyebabkan kerugian sebesar Rp.192.506.996,7. Penelitian ini bertujuan untuk mengelompokkan obat berdasarkan nilai investasi tertinggi serta obat yang paling banyak memberikan keuntungan. Penelitian ini juga bertujuan untuk mengatur pemesanan dan pemesanan ulang yang akan dilakukan untuk menjaga keseimbangan di gudang. Metode yang digunakan yaitu metode kombinasi ABC-VEN yang akan menghasilkan obat yang memerlukan pengendalian yang tepat, serta metode POQ yang akan menghasilkan frekuensi pemesanan dan kuantitas pemesanan yang akan dilakukan. Hasil dari penelitian ini diperoleh obat dengan kategori EA yang memiliki nilai investasi Rp482.350.719. Pemesanan obat Generik Antasida Doen Syr Rama 60 Ml dilakukan setiap 1 kali dalam sebulan dengan kuantitas 168 obat. Pemesanan ulang atau ROP dapat dilakukan jika kapasitas obat berjumlah 608 .
Usulan Peningkatan Kualitas Pelayanan Pasien Menggunakan Metode Importance Performance Analysis (IPA) dan Potensial Gain In Customer Value (PGCV) di Puskesmas XYZ Hanifah, Hanifah; Lubis, Fitriani Surayya; Harpito, Harpito; Hartati, Misra; Nofirza, Nofirza
Jurnal Ilmiah Universitas Batanghari Jambi Vol 25, No 1 (2025): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v25i1.5722

Abstract

This study aims to analyze the quality of patient services at the XYZ Health Center and determine the level of importance that is useful for obtaining priorities for improving the quality of health services and making proposals for improving the quality of health services. The methods used are Importance Performance Analysis (IPA) and Potential Gain in Costumer Value (PGCV). The problems in this study are that the time for examination and consultation with doctors is too short due to the large number of queues, officers are less friendly in serving patients, information about drugs and diagnoses of diseases explained by officers is less clear due to patients who are in a hurry and do not read existing information and patients wait too long to be examined for more than an hour. The results of the calculation of the IPA and PGCV methods show that the attributes that need to be improved are P6, P8, P14 and P15. Recommendations for improvement are adding doctors, synchronizing schedules between the puskesmas and the doctors concerned, rewarding health workers and giving sanctions in the form of reprimands for officers who are not polite and friendly and reducing waiting times and delays in providing health services to patients.
Analisis Produktivitas Lini Produksi CPO Kelapa Sawit Menggunakan Metode Objective Matrix (PT. Tasma Puja) Candra, Candra; Nazaruddin, Nazaruddin; Lubis, Fitriani Surraya; Nofirza, Nofirza; Hartati, Misra
Matrik : Jurnal Manajemen dan Teknik Industri Produksi Vol 25 No 2 (2025)
Publisher : Prodi Teknik Industri Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/matrik.v25i2.6840

Abstract

PT. Tasma Puja Merupakan sebuah perusahaan yang bergerak dibidang pengolahan kelapa sawit. Pada tahun 2022 PT. Tasma Puja mengalami kesulitan dalam mencapai target produksi yang telah ditetapkan, sehingga perusahaan mengalami penuruanan pendapatan. Sehingga perusahaan perlu melakukan pengukuran produktivitas menggunakan metode objective matrix (OMAX) untuk mengetahui penyebab utama perusahaan kesulitan dalam mencapai target produksi. Hasil pengukuran produktivitas tersebut akan di analisa dan dicari soluinya menggunakan diagram Fishbone. Hasil pengukuran produktivitas PT.Tasma Puja dari bulan Janurai hingga Desember 2022 menggunakan metode OMAX, tinggkat produktivitas tertinggi terjadi pada bulan Juli dengan nilai 753 sedangkan tingkat produktivitas trendah terjadi pada bulan Mei dengan nilai 61, indeks produktivitas tertinggi terjadi pada bulan Juli dengan nilai 151% sedangkan indek produktivitas trendah terjadi pada bulan Mei dengan nilai -79,66%, dan kenaikan produktivitas tertinggi terjadi pada bulan Juni dengan nilai 659% dan penurunan tinkat produktivitas trendah terjadi pada bulan Mei dengan nilai -79,32%. Empat kriteria produktivitas yang di ukur memperoleh nilai sebagai berikut; kriteria produktivitas bahan baku (rasio 1) memiliki nilai 56, kriteria produktivitas energi (rasio 2) memiliki nilai 54, kriteria produktivitas hasil produksi (rasio 3) memiliki nilai 63 dan kriteria produktivitas tenaga kerja (rasio 4) memiliki nilai 43. Rasio 4 memiliki nilai terendah dikarenakan produktivitas tenaga kerja pada tahun 2022 sering madapatkan nilai dibawah rata-rata.
Application of Behavior-Based Safety to Reduce Unsafe Actions in Preventive Maintenance Work Using the JSA and DO IT Methods Aura Irsyaf Putri; Nur, Muhammad; Hartati, Misra; Anwardi; Hadiyul Umam, M. Isnaini
SPECTA Journal of Technology Vol. 9 No. 1 (2025): Vol. 9 No. 1 (2025): SPECTA Journal of Technology
Publisher : LPPM ITK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35718/specta.v9i1.8481339

Abstract

The rapid development of Information and Communication Technology (ICT) in Indonesia has increased the demand for reliable network and telecommunication services. This situation has led to a rise in Preventive Maintenance (PM) activities, which carry high risks of workplace accidents. PT. XYZ is a company operating in the network and telecommunications sector, where PM tasks such as fiber optic cable repairs, cable pulling, joint box lowering, and cable installation repairs are carried out in areas with high potential hazards, including working at heights and near electrical installations. This study aims to reduce unsafe actions during PM activities by implementing the Job Safety Analysis (JSA) method and the DO IT (Define, Observe, Intervene, and Test) approach within the Behavior Based Safety (BBS) framework. The research was conducted using field observations, interviews with workers, and accident data collected from 2023. The results show that unsafe behaviors, such as improper use of personal protective equipment (PPE) and failure to follow standard procedures, still frequently occur. Through the DO IT stages—define, observe, intervene, and test—workers’ awareness of occupational safety increased. The implementation of JSA and DO IT proved effective in identifying potential hazards and designing appropriate interventions to prevent workplace accidents. This study provides recommendations for the company to enhance its occupational health and safety (OHS) management system to create a safer and more productive work environment.
Penerapan Strategi Pemasaran dalam Upaya Meningkatkan Penjualan Menggunakan Metode SOAR dan QSPM pada Studi Kasus Thrift Store Labersa Pekanbaru Handika, Puri Tri; Lubis, Fitriani Surayya; Hartati, Misra; Umam, Muhammad Isnaini Hadiyul; Nazaruddin, Nazaruddin
Jurnal Ilmiah Universitas Batanghari Jambi Vol 25, No 2 (2025): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v25i2.6025

Abstract

The purpose of this study was to help solve problems related to factors that influence reduced income or sales achievement using the SOAR and QSPM methods. The purpose of using the SOAR and QSPM matrices is to find valid and practical results for the problems faced by the owner of the Thrift shop Labersa Pekanbaru. The method used in this study is qualitative where researchers obtain research results through distributing questionnaires with primary data types, namely direct interviews with the owner and related parties, while the method in the research data uses the SOAR and QSPM methods as a reference in concluding the results of the questionnaire. The results of the study found that the results of the validity and reliability tests said valid and reliable, then the results of the IE and SOAR matrix analysis quadrants were obtained in quadrant V with the aim that the store in that phase must maintain the market and develop products. The final results of the SOAR and QSPM tests obtained AS and TAS 6.758 are the highest results by providing pre-order services for branded goods according to customer demand and exclusive shopping fields.
Penerapan Algoritma K-Means Dan Metode Marketing Mix dalam Segmentasi Mahasiswa dan Strategi Pemasaran Monalisa, Siti; Nurainun, Tengku; Hartati, Misra
Jurnal Teknologi Informasi dan Ilmu Komputer Vol 8 No 1: Februari 2021
Publisher : Fakultas Ilmu Komputer, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jtiik.0811939

Abstract

Idealnya, semakin tinggi jumlah pendaftar di suatu institusi pendidikan, semakin tinggi kualitas dari mahasiswa yang diterima. Akan tetapi, kondisi ideal ini tidak dicapai oleh Fakultas Sains dan Teknologi (FST) UIN Suska Riau disebabkan karena sedikitnya jumlah mahasiswa yang berasal dari sekolah menengah unggul yang mendaftar sebagai mahasiswa di FST UIN Suska Riau. Berdasarkan survey terhadap dosen di FST UIN Suska, masih terdapat kendala yang cukup besar dalam proses transfer ilmu kepada mahasiswa terutama dalam hal daya tangkap dan pemahaman mahasiswa terhadap materi ajar. Oleh karena itu, analisis lebih lanjut mengenai mahasiswa saat ini diperlukan untuk merancang sebuah strategi bagaimana menarik minat siswa yang berasal dari sekolah menengah unggul untuk mendaftar sebagai mahasiswa di FST UIN Suska Riau. Metodologi yang digunakan dalam penelitian ini adalah segmentasi mahasiswa menggunakan algoritma K-Means dan teknik kluster menggunakan algoritma Dunn Index. Pengumpulan data dilakukan sebanyak 614 mahasiswa FST tahun ajaran 2015 sampai 2017. Output dari segmentasi mahasiswa digunakan untuk menentukan target dari Marketing Mix 7P. Penelitian ini menghasilkan 2 kluster mahasiswa dengan nilai Dunn Index 1,99. Kuesioner disebarkan kepada mahasiswa dari dua kluster yang berbeda tersebut dan hasilnya menunjukkan bahwa terdapat tiga variabel Marketing Mix yang berpotensi untuk meningkatkan target pasar yaitu people, product, dan place. AbstractIdeally, the higher number of registrant in an educational institution, the higher quality of the accepted students. But, this ideal condition was not achieved by Faculty of Science dan Technology UIN Suska Riau due to the minimum number of students from top ranking senior high school who registered as student in FST UIN Suska Riau. Based on a survey of lecturers at FST UIN Suska, there are still significant limitations in the process of transferring knowledge to students, especially in terms of catching dan understdaning students towards teaching materials. Therefore, further analysis of current input of students is needed to design a strategy how to attract the high quality of high school students to register as student in FST UIN Suska Riau. The methodology in this research are student segmentations using K-Means Algorithm dan Clustering with Dunn Index Algorithm. The data collection derived from 614 students of FST in academic year 2015 until 2017. The output of student segmentations were used to determine the target using Marketing Mix 7P.  This research yield two clusters of students with Dunn Index Value was 1.99. The questionnaire were spreaded to students from the two different clusters dan the results showed that there are three variables of Marketing Mix that potentially increase the market target that is people, product, dan place.
Co-Authors Adrian, Andes Alfahrizi, Salman Amanda, Suci Anwardi anwardi, anwardi Aura Irsyaf Putri Candra candra Dharma, Satrio Arya Dwi Arini, Jean Retno Fitri, Khairunnisa Fitriani, Wulan Hadiyul Umam, Isnaini Hadiyul Umam, M. Isnaini Hamdy, Muhammad Ihsan Handika, Puri Tri hanifah hanifah Harpito, Harpito Ihsan Hamdy, Muhammad Ismu Kusumanto Kharisma, Oktaf Brillian Lubis, Fitriani Surayya Lubis, Fitriani Surraya Melfa Yola, Melfa Muhammad Muhammad Afif Muhammad Nur N. Nazaruddin Nazarruddin, Nazarruddin Nofirza Nofirza Putri, Chitra Meisya Rahmadini, Reny Rambe, Ibnu Arbie Natama Rhamadi, Auliaderry Rika Taslim Sekar, Intan Ayu Siti Monalisa Suardi, Syafarudin Suherman, Suherman Tengku Nurainun Umam, Muhammad Isnaini Hadiyul Vera Devani Wilda, Yulia