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Journal : Journal of Public Administration Studies

Analysis of Public Service Innovation Based on JAKI Application in Realizing the New Public Service Riani, Ni Wayan; Wijaya, Komang Adi Sastra; Yudartha, I Putu Dharmanu; Savitri, Renny
JPAS (Journal of Public Administration Studies) Vol. 9 No. 1 (2024)
Publisher : Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2024.009.01.7

Abstract

The existence of technology is positive side for the government in managing public services to create services that are effective, efficient, transparent and able to involve the community. The implementation of new public services in local government is manifested by public service innovations that utilize technology. One application is the JAKI application which is used as a public service application in DKI Jakarta Province. This research uses qualitative research with an exploratory approach. Viewed from the perspective of the new public service, it has met the indicators; serve citizens, not customers; seek the public interest; value citizenship over entrepreneurship; recognize that accountability isn't simple; serve rather than steer; value people, not just productivity. In realizing the new public service in the JAKI application based public service, several problems were encountered.    In this case, the government needs to pay more attention to strategic steps in popularizing the JAKI application.
Co-Authors Adi Saputra, I Putu Agus Adi Saskara, Komang Wira Adristari, Talitha Purnama Agustina Daneswari, Ni Putu Wiwin Andika A, I. B. Restu Surya Aprilia, Luh Lisna Apsari, Ni Wayan Bonita Ardani, Ni Luh Widya Ari Esta, Puput Fera Ariani, Desak Made Ariani, Ni Komang Astari Dewi, Ni Kadek Ayu Astrini Jeger, Kadek Mira Ayudia, Ida Ayu Wulan Nirmala Berliana, Rachmadini Eka Cahyani, Kadek Chandra Cantika Dewi, Ni Komang Feby Darma Putra, I Gede Arya Darmayanthi, Ni Kadek Devi Destyawati, Ni Putu Erika Devia Devi, Luh Mutiara Dewi , Kadek Ayu Sintya Candra Dewi, Ni Made Ayu Pramesti Dewi, Ni Putu Anggina Chandra Dewi, Ni Putu Diah Sintya Dewi, Sang Ayu Nyoman Sinta Dorothy, Yolanda Patricia Edi Kurniawan, I Putu Agus Eka Rahayu, Ni Putu Santi Ekayanti, Ni Putu Dian Febantari, Ni Made Almira Ganiswari, Ni Kadek Nia Gede Kartika, Ida Ayu Ginanti, Ni Made Ayu Ratna Githa Prami, Ni Nyoman Srimurti Harianja, Godeliva Putri Dea Harmaeni, I Gst Ag Ayu Intan I Dewa Ayu Putri Wirantari I Ketut Winaya Indah Sari, Gusti Agung Ayu Putu Dita Ivana Ranita, Katarina Meira Juwita Pratiwi Lukman Kadek Wiwin Dwi Wismayanti Komang Adi Sastra Wijaya Kresna Gerih, I Gst.Ag.Gd.Ag. ktaviani, Kadek Chyntia Laksmi Githa, Putu Diah Laksono Trisnantoro Listusari, Ni Luh Putu Maha Dewi, Ni Kadek Sriyanti Maharani, Ni Luh Putu Delinda Mahayoni, Gusti Ayu Dwi Intan Manuaba, Ida Bagus Made Wedhana Milandika, Kadek Bagus Rama Iswara Ni Luh Putu Diana Sari Dewi, Ni Luh Putu Diana Ni Nyoman Dewi Pascarani Ni Putu Anik Prabawati Ni Wayan Supriliyani Ningsih, Ni Luh Putu Melia Novianti Abrahams, Corilin Aksamina Pangestu, Hanang Shadan Permana Putra, I Putu Aris Pradipta, Wayan Bagastia Pradnyaswari, Tjok Istri Agung Anandita Pradnyawati, Kadek Ayu Febriantini Prasetia, I Putu Sawitra Danda Prasetya, Dimas Aldiansyah Prasetyani Utari, Putu Ayu Mirah Pratama, Marcellino Pratamawisadi, I Gede Aditya Primantari, Lekzy Purnamaingsih, Putu Eka Puspita Dewi, Desak Putu Rany Putra, I Kadek Alit Krestiana Putra, I Made Agus Widiantara Putu Eka Purnamaningsih Putu Nomy Yasintha Rahayu, Ni Putu Gita Rahayu, Ni Putu Gita Ratitya, Sotya Prima Riani, Ni Wayan Savitri, Renny Setyawan, Kadek Restu Pradnya Shanti, Ni Made Dwita Purnama Sihombing, Rani Sri Yogawati, Ni Luh Eka Sunah, Aziza Azmilatus Surya Dewi, Ni Putu Indah Sutarini, Ni Kadek Dhea Tarini, Ketut Bella Tedi Erviantono Trisnawati, Kadek Urbaningrum, Zura Anis Utami Dewi, Ni Nyoman Sri Wardani, Ni Putu Kusuma Wicaksana, Alycia Prajna Widiantari, Ni Ketut Widiyanti, Selvia Wijaya , Komang Adi Sastra Wijaya, Komang Adi Sastra Wulandari, Ni Luh Yani Yulian, M. Rizky Yunita Sriandewi, Ni Luh Putu