Garuda - Garba Rujukan Digital

Exploring Enabling Factors of E-Recruitment Adoption in the Public Sector and Its Contribution to Public Value Creation Altino, Iqbal Caraka; Sensuse, Dana Indra; Lusa, Sofian; Putro, Prasetyo Adi Wibowo; Wibowo, Wahyu Setyawan; Cahyaningsih, Elin
Journal of Information Systems Engineering and Business Intelligence Vol. 11 No. 2 (2025): June
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jisebi.11.2.200-214

Background: E-recruitment systems are increasingly prevalent in the public sector to improve candidate outreach and enhance transparency. Despite their potential, users remain skeptical due to challenges such as recruitment fraud and limited system availability, especially in developing countries like Indonesia. Consequently, it remains unclear how much e-recruitment systems contribute to public value creation. This uncertainty is mainly because there is a lack of research that directly explores the relationship between these systems and public value creation in the public sector, especially in developing countries. Objective: This research aims to examine the factors that influence the use of e-recruitment systems in the public sector and the impact into creation of public values. Methods: This quantitative study collected data from 408 respondents via an online survey, all of whom had used Indonesian National Civil Service Agency's e-recruitment system. Data were analyzed using the Partial Least Square—Structural Equation Model (PLS-SEM) method. Results: The study revealed that system, information, and service quality have a positive impact on perceived usefulness and perceived ease of use and have a positive impact on the use of the e-recruitment system. It also shows that the adoption of an e-recruitment system gives a positive impact on public value creation. Conclusion: This research highlights the critical role of system information quality in fostering e-recruitment adoption and its positive impact on public value creation in the public sector. These findings enrich previous studies that have not yet explored the direct relationship between the use of e-recruitment systems and public value creation. Future research may investigate technological aspects, like artificial intelligence and virtual reality, that could enhance user experience and the adoption of e-recruitment systems in the public sector. Keywords: E-recruitment, PLS-SEM, Information System Success Model, Technology Acceptance Model, Public Value Theory

Unveiling the Determinants of Knowledge Sharing and Their Impact on Service Innovation Performance in the Government Sector Rizky, Fajar; Altino, Iqbal Caraka; Sensuse, Dana Indra; Lusa, Sofian; Safitri, Nadya; Elisabeth, Damayanti
Jurnal Informatika Ekonomi Bisnis Vol. 7, No. 3 (September 2025)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v7i3.1204

Knowledge sharing serves as a fundamental driver of organizational innovation, particularly in enhancing public service quality, yet remains significantly underutilized in government institutions. Many public sector organizations fail to recognize the value of knowledge sharing due to its perceived long-term benefits and the absence of concrete evidence demonstrating its measurable impact on service innovation performance. This study examines the driving factors of knowledge sharing and its impact on service innovation performance in government organizations. Data was collected through an online survey targeted at National Civil Service Agency (Badan Kepegawaian Negara or BKN) employees. A total of 465 responses were obtained, which analysed using partial least squares structural equation modeling (PLS-SEM). This study demonstrates that organizational, individual, and technological factors play a significant role in the implementation of knowledge sharing. Most importantly, the research provides empirical validation that knowledge sharing behavior directly and substantially enhance service innovation performance - a relationship previously overlooked in public sector studies. By expanding the theoretical framework of Planned Behavior to incorporate these organizational, individual, and technological dimensions, this study offers public administrators compelling evidence to prioritize knowledge sharing initiatives while providing scholars with a more holistic understanding of innovation mechanisms in government contexts. Future studies should explore additional factors beyond the Theory of Planned Behavior that influence knowledge sharing, as well as other knowledge management dimensions affecting service innovation. Further research could also investigate impacts of knowledge sharing beyond innovation performance, such as organizational resilience or employee well-being in public sector contexts.

Unveiling the Determinants of Knowledge Sharing and Their Impact on Service Innovation Performance in the Government Sector Rizky, Fajar; Altino, Iqbal Caraka; Sensuse, Dana Indra; Lusa, Sofian; Safitri, Nadya; Elisabeth, Damayanti
Jurnal Informatika Ekonomi Bisnis Vol. 7, No. 3 (September 2025): Accepted
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v7i3.1204

Knowledge sharing serves as a fundamental driver of organizational innovation, particularly in enhancing public service quality, yet remains significantly underutilized in government institutions. Many public sector organizations fail to recognize the value of knowledge sharing due to its perceived long-term benefits and the absence of concrete evidence demonstrating its measurable impact on service innovation performance. This study examines the driving factors of knowledge sharing and its impact on service innovation performance in government organizations. Data was collected through an online survey targeted at National Civil Service Agency (Badan Kepegawaian Negara or BKN) employees. A total of 465 responses were obtained, which analysed using partial least squares structural equation modeling (PLS-SEM). This study demonstrates that organizational, individual, and technological factors play a significant role in the implementation of knowledge sharing. Most importantly, the research provides empirical validation that knowledge sharing behavior directly and substantially enhance service innovation performance - a relationship previously overlooked in public sector studies. By expanding the theoretical framework of Planned Behavior to incorporate these organizational, individual, and technological dimensions, this study offers public administrators compelling evidence to prioritize knowledge sharing initiatives while providing scholars with a more holistic understanding of innovation mechanisms in government contexts. Future studies should explore additional factors beyond the Theory of Planned Behavior that influence knowledge sharing, as well as other knowledge management dimensions affecting service innovation. Further research could also investigate impacts of knowledge sharing beyond innovation performance, such as organizational resilience or employee well-being in public sector contexts.

Sentiment Analysis and Topic Modeling for Discovering Knowledge in Indonesian Mobile Government Applications Hamid, Ricky Bahari; Andriansyah, Chandra; Sensuse, Dana Indra; Lusa, Sofian; Elisabeth, Damayanti; Safitri, Nadya
Jurnal Teknik Informatika (Jutif) Vol. 6 No. 5 (2025): JUTIF Volume 6, Number 5, Oktober 2025
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2025.6.6.4991

The accelerated rate of government applications development in Indonesia has introduced new opportunities and challenges in delivering digital public services. While thousands of apps have been developed, systemic issues ranging from usability flaws to authentication failures persist, as reflected in user reviews on platforms like the Google Play Store. This study adopts a knowledge discovery approach to extract actionable insights from more than 17,000 user-generated reviews across three major government applications: Satusehat, Digital Korlantas, and M-Paspor. A hybrid methodology is applied, combining RoBERTa-based sentiment classification, BERTopic-based topic modeling, cosine similarity analysis, and qualitative user validation. The findings reveal recurring issues in authentication, interface design, and system responsiveness that span across organizational boundaries. Cross-app topic correlation highlights critical shared pain points such as login failures and unintuitive UI that undermine user trust in e-government services. Mapping these insights onto the SECI knowledge management model, this research contributes both practical recommendations and a replicable analytical framework for public agencies seeking to institutionalize user feedback. By transforming fragmented digital feedback into organizational knowledge, this study supports continuous service improvement and strengthens the foundation for user-centric e-government.

Evaluasi Kualitas Layanan E-Government Pada Aplikasi Pendaftaran Seleksi Calon Aparatur Sipil Negara Menggunakan Model E-GovQual Berdasarkan Perspektif Pengguna Abdullah, Puja Putri; Rahmawati, Rina; Sensuse, Dana Indra; Lusa, Sofian; Arief, Assaf; Adi, Prasetyo
Jurnal Teknologi Informasi dan Ilmu Komputer Vol 9 No 6: Desember 2022
Publisher : Fakultas Ilmu Komputer, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jtiik.2022956130

Penelitian ini bertujuan untuk mengevaluasi salah satu aplikasi e-government pada instansi Badan Kepegawaian Negara (BKN) yaitu aplikasi SSCASN (Sistem Seleksi Calon Aparatur Sipil Negara) yang digunakan pada proses pendaftaran seleksi Aparatur Sipil Negara (ASN). Berdasarkan ulasan dari media sosial masih terdapat permasalahan pada penggunaan SSCASN sehingga aplikasi perlu dievaluasi. Dalam penelitian ini, kuesioner dibagikan kepada 205 responden dengan kriteria pernah mengikuti pendaftaran CASN dan menggunakan aplikasi SSCASN. Dalam menyusun indikator pernyataan penelitian ini menggunakan model e-GovQual dan untuk mengolah data menggunakan pendekatan PLS-SEM. Hasil penelitian memperlihatkan bahwa semua variabel yang diusulkan yaitu Reliability, Efficiency, Trust, dan Citizen Support memiliki hubungan positif dan signifikan terhadap kualitas layanan e-government pada aplikasi SSCASN. Hasil dengan pengaruh yang paling tinggi diperoleh oleh variabel Efficiency yang mendapatkan persentase dengan nilai 42,3%, disusul dengan Reliability dengan nilai 32,2%, Trust dengan nilai 25%, dan Citizen Support dengan nilai 7%. Adapun rekomendasi yang kami berikan berdasarkan hasil evaluasi adalah BKN sebagai instansi yang bertanggungjawab dalam pengembangan aplikasi SSCASN harus memprioritaskan semua indikator yang ada pada variabel Efficiency dan Reliability karena mendapatkan nilai tertinggi dan paling berpengaruh pada kualitas layanan SSCASN. Sedangkan dalam aspek Trust dan Citizen Support, BKN harus mulai melakukan beberapa perbaikan seperti meningkatkan tingkat keamanan aplikasi dan meningkatkan kualitas layanan helpdesk support pada aplikasi SSCASN. AbstractThe goal of this research is to assess one of the e-government applications at National Civil Service Agency (BKN), namely SSCASN (Sistem Seleksi Calon ASN) which is used in the registration process for selection of State Civil Apparatus (ASN) candidate. Based on reviews from social media and helpdesk data report on SSCASN 2021, there are still problems in using SSCASN so the application needs to be evaluated. In this study questionnaires were distributed to 205 respondents who had registered for CASN and used the SSCASN application. In compiling indicators, this research statement uses the E-GovQual model and to process data using the PLS-SEM approach. The results showed that all the proposed variabels, Reliability, Efficiency, Trust, and Citizen Support, had a positive and significant relationship with the quality of e-Government services in SSCASN application. The variable with the highest influence is obtained by Efficiency received a score of 42.3 %, followed by Reliability with 32.2 %, Trust with 25%, and Citizen Support received a score of 7%. The recommendation that we provide is that BKN as the responsible institution for developing SSCASN must prioritize all indicators in the Efficiency and Reliability variabels because they get the highest score and have the most influence on the quality of SSCASN services. In terms of Trust and Citizen Support, BKN must start to make some improvements, such as increasing the level of application security and improving the quality of helpdesk support services for SSCASN application.

Strategi Transformasi Digital LPP TVRI Tereuri, Shabrina; Azhari Rangkuti, Herry; Satria, Riri; Lusa, Sofian
Jurnal Etnik: Ekonomi-Teknik Vol 1 No 4 (2022): ETNIK : Jurnal Ekonomi dan Teknik
Publisher : Rifa'Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54543/etnik.v1i4.30

The television industry is undergoing a digital revolution. Infrastructure-based broadcast services with linear programs in the form of news, sports and entertainment broadcasts at certain times, have experienced the disruption of video streaming and on-demand viewing services based on digital platforms. TVRI as a public broadcasting institution also suffered a similar blow. With the mission of providing television broadcasting services to all corners of the archipelago, TVRI must maintain a balance playing in linear programming to be able to reach remote areas that have not been reached by digital platforms, and definitely digitally transform to secure its position in the TV and video industry market. To be able to digitally transform LPP TVRI requires the right strategy to be able to successfully survive market changes and still be able to carry out the government's mission to deliver TV broadcasts to all corners of the archipelago. This study aims to formulate a digital transformation strategy of LPP TVRI from traditional TV to digital to digitally capable TV. Based on the research conducted, it can be concluded that to develop a strategy in implementing digital transformation, among others, by developing a digital strategy using the framework owned by Sunil Gupta. After that, it can be concluded that the developed digital strategy focuses on building new capabilities, namely to make TVRI a Digital Broadcaster. By applying the Freemium model to certain content

E-Government Issues in Developing Countries Using TOE and UTAUT Frameworks: A Systematic Review Alfiani, Husna; Kurnia Aditya, Silfa; Lusa, Sofian; Indra Sensuse, Dana; Wibowo Putro, Prasetyo Adi; Indriasari, Sofiyanti
Policy & Governance Review Vol 8 No 2 (2024): May
Publisher : Indonesian Association for Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/pgr.v8i2.932

E-government, or electronic government, refers to the utilization of information and communication technology to improve and simplify the provision of government services and information to citizens, businesses, and government agencies. The adoption and implementation of e-government may be seen as an imperative for governments in developing nations. This research observes the intricacies of e-government implementation in developing countries, aiming to identify and analyze pivotal issues. By employing the preferred reporting items for systematic review and meta-analysis method, this research discovers the intricate landscape of e-government implementation. Also, utilizing the Technology-Organization-Environment and Unified Theory of Acceptance and Use of Technology frameworks, the study uncovers substantial issues rooted in organizational limitations like limited awareness and inadequate top management support. The scarcity of essential infrastructure, notably reliable internet access, exacerbates these issues, deepening the digital divide between urban and rural areas. These findings emphasize the crucial role of clear regulations and unwavering top management support. Success in technology adoption hinges on the synergy between organizational, technological, and environmental factors. This thorough investigation illuminates the complex dynamics associated with the implementation of e-government in developing countries, providing invaluable insights for policymakers, practitioners, and researchers navigating the complexities of digital governance.

Social Media as an Instrument of Public Diplomacy in the Digital Era: A Systematic Literature Review Khusnu Perdani, Mizana; Afandi, Ridwan; Lusa, Sofian; Indra Sensuse, Dana; Wibowo Putro, Prasetyo Adi; Indriasari, Sofianti
Policy & Governance Review Vol 8 No 3 (2024): September
Publisher : Indonesian Association for Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/pgr.v8i3.976

The rapid evolution of digital platforms has reshaped the landscape of diplomacy, creating new opportunities for public interactions. Social media has emerged as a pivotal element in the practice of public diplomacy, enabling nations and governmental entities to communicate with a global audience. However, the use of social media carries an underlying challenge in engaging foreign audiences, especially for developing countries, which is rather difficult to get attention from the international community. By utilizing the Preferred Reporting Items for Systematic Review and Meta- Analyses Method (PRISMA), this SLR will investigate the differences and strategies of social media utilization as a prosperous public diplomacy instrument between developing and developed countries. Moreover, the outcomes of this SLR are anticipated to provide methods for best practices in social media analysis and choose a fixed platform for information dissemination according to the public characteristics of each country. Findings indicate that developing countries have not yet utilized social media effectively and require additional strategies to improve its use. Furthermore, they still emphasize solving specific concerns, especially in politic area, while developed countries mostly focused in shaping public perception for nation branding. The results also suggest that Twitter is the predominant platform for conducting content analysis in social media. The study highlights the importance of implementing effective strategies and policy actions to address the challenges and optimize the positive impact of digital platforms in promoting international relations.

Evaluation of Integrated Business Licensing System in Indonesia Using HOT-fit Model Masbudi, Handika; Husain, Husain; Lusa, Sofian; Sensuse, Dana Indra; Indriasari, Sofianti; Putro, Prasetyo Adi Wibowo
Scientific Journal of Informatics Vol. 11 No. 4: November 2024
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v11i4.14431

Purpose: In an increasingly interconnected global economy, there is a growing recognition among governments of the importance of fostering an environment for businesses to thrive. Indonesia has introduced an integrated business licensing system that centralizes and automates the licensing and permitting processes, simplifying the journey for entrepreneurs, business owners, and government agencies. To multiply the benefits and effectiveness of the system, the government must assess the system to establish a firm basis for its ongoing advancement and enhancement. Methods: The evaluation of integrated business licensing system was conducted using the HOT-fit framework with the perspective of government agencies. Their involvement is crucial for effective licensing and supervision processes. Data was gathered through questionnaires and analyzed using the PLS-SEM method. Result: The findings revealed that system quality and service quality significantly influenced user satisfaction, whereas information quality, user satisfaction, organizational structure, and organizational environment positively impacted system usage. The results also showed that system usage and user satisfaction influenced net benefit. These results can be used to improve the system to match the government agencies’ expectations. Novelty: The novelty of this study lies in its research object which is an integrated system. This research provides insights for targeted improvements in technological, organizational, and human aspects of integrated system implementation.

Pengembangan Sumber Daya Manusia di RW 10 Kelurahan Meruya Utara Melalui Pelatihan Microsoft Office Setiono, Devit; Samidi, Samidi; Lusa, Sofian
Abditeknika Jurnal Pengabdian Masyarakat Vol. 2 No. 1 (2022): April 2022
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/abditeknika.v2i1.1010

Di era kemajuan teknologi saat ini, keterampilan dalam menggunakan komputer sangat diperlukan, termasuk dalam bidang pemerintahan. Hampir semua kegiatan pemerintahan, mulai dari pembuatan dokumen sampai dengan pelaporan kegiatan sudah mulai menggunakan komputer agar lebih praktis dan efisien. Salah satu contonya adalah penggunaan Microsoft Office sebagai media pembuatan laporan kegiatan di tingkat kelurahan, namun yang menjadi kendala adalah belum mahirnya dalam pembuatan laporan menggunakan Microsft Office menjadikan adanya ketidakpuasan dalam proses pelayanan. Pelatihan keberlanjutan Microsoft Office yang meliputi Microsft word, Power Point dan Excel, ditujukan untuk membantu dalam proses penyelesaian permasalahan dalam pelaporan kegiatan. Pelatihan ini ditujukan untuk meningkatkan kemampuan para peserta dalam hal pengoperasian Microsoft office guna menunjang tugas dan kegiatan. Pada pelatihan ini menggunakan metode sosialisai, pelatihan secara intensif dan pendampingan serta evaluasi di akhir pelatihan. Hasil dari kegiatan ini adalah peserta lebih memahami dan semakin mahir dalam menggunakan Microsoft Office sebagai media pembuatan laporan kegiatan.

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