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All Journal Jurnal Teknologi Informasi dan Ilmu Komputer Journal of Information Systems Engineering and Business Intelligence Jurnal Kajian Informasi & Perpustakaan Edcomtech Jurnal Kajian Teknologi Pendidikan Policy & Governance Review Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) International Journal of Artificial Intelligence Research Journal of Government and Civil Society Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan Komunikasi Jurnal Teknoinfo Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal Teknologi Sistem Informasi dan Aplikasi Jurnal Teknologi Dan Sistem Informasi Bisnis Jurnal Informatika Ekonomi Bisnis Jurnal Teknik Informatika (JUTIF) Abditeknika - Jurnal Pengabdian Kepada Masyarakat Asian Management and Business Review ETNIK : Jurnal Ekonomi dan Teknik Jurnal Impresi Indonesia Journal of Business, Social and Technology Eduvest - Journal of Universal Studies Jurnal Informatika Ekonomi Bisnis The Indonesian Journal of Computer Science Scientific Journal of Informatics
Lusa, Sofian
Fakultas Teknologi Informasi, Ilmu Komputer, Universitas Budi Luhur
Religion Aerospace Engineering Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Neuroscience Social Sciences Other

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E-Government Issues in Developing Countries Using TOE and UTAUT Frameworks: A Systematic Review Alfiani, Husna; Kurnia Aditya, Silfa; Lusa, Sofian; Indra Sensuse, Dana; Wibowo Putro, Prasetyo Adi; Indriasari, Sofiyanti
Policy & Governance Review Vol 8 No 2 (2024): May
Publisher : Indonesian Association for Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/pgr.v8i2.932

Abstract

E-government, or electronic government, refers to the utilization of information and communication technology to improve and simplify the provision of government services and information to citizens, businesses, and government agencies. The adoption and implementation of e-government may be seen as an imperative for governments in developing nations. This research observes the intricacies of e-government implementation in developing countries, aiming to identify and analyze pivotal issues. By employing the preferred reporting items for systematic review and meta-analysis method, this research discovers the intricate landscape of e-government implementation. Also, utilizing the Technology-Organization-Environment and Unified Theory of Acceptance and Use of Technology frameworks, the study uncovers substantial issues rooted in organizational limitations like limited awareness and inadequate top management support. The scarcity of essential infrastructure, notably reliable internet access, exacerbates these issues, deepening the digital divide between urban and rural areas. These findings emphasize the crucial role of clear regulations and unwavering top management support. Success in technology adoption hinges on the synergy between organizational, technological, and environmental factors. This thorough investigation illuminates the complex dynamics associated with the implementation of e-government in developing countries, providing invaluable insights for policymakers, practitioners, and researchers navigating the complexities of digital governance.
Social Media as an Instrument of Public Diplomacy in the Digital Era: A Systematic Literature Review Khusnu Perdani, Mizana; Afandi, Ridwan; Lusa, Sofian; Indra Sensuse, Dana; Wibowo Putro, Prasetyo Adi; Indriasari, Sofianti
Policy & Governance Review Vol 8 No 3 (2024): September
Publisher : Indonesian Association for Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/pgr.v8i3.976

Abstract

The rapid evolution of digital platforms has reshaped the landscape of diplomacy, creating new opportunities for public interactions. Social media has emerged as a pivotal element in the practice of public diplomacy, enabling nations and governmental entities to communicate with a global audience. However, the use of social media carries an underlying challenge in engaging foreign audiences, especially for developing countries, which is rather difficult to get attention from the international community. By utilizing the Preferred Reporting Items for Systematic Review and Meta- Analyses Method (PRISMA), this SLR will investigate the differences and strategies of social media utilization as a prosperous public diplomacy instrument between developing and developed countries. Moreover, the outcomes of this SLR are anticipated to provide methods for best practices in social media analysis and choose a fixed platform for information dissemination according to the public characteristics of each country. Findings indicate that developing countries have not yet utilized social media effectively and require additional strategies to improve its use. Furthermore, they still emphasize solving specific concerns, especially in politic area, while developed countries mostly focused in shaping public perception for nation branding. The results also suggest that Twitter is the predominant platform for conducting content analysis in social media. The study highlights the importance of implementing effective strategies and policy actions to address the challenges and optimize the positive impact of digital platforms in promoting international relations.
Evaluation of Integrated Business Licensing System in Indonesia Using HOT-fit Model Masbudi, Handika; Husain, Husain; Lusa, Sofian; Sensuse, Dana Indra; Indriasari, Sofianti; Putro, Prasetyo Adi Wibowo
Scientific Journal of Informatics Vol. 11 No. 4: November 2024
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v11i4.14431

Abstract

Purpose: In an increasingly interconnected global economy, there is a growing recognition among governments of the importance of fostering an environment for businesses to thrive. Indonesia has introduced an integrated business licensing system that centralizes and automates the licensing and permitting processes, simplifying the journey for entrepreneurs, business owners, and government agencies. To multiply the benefits and effectiveness of the system, the government must assess the system to establish a firm basis for its ongoing advancement and enhancement. Methods: The evaluation of integrated business licensing system was conducted using the HOT-fit framework with the perspective of government agencies. Their involvement is crucial for effective licensing and supervision processes. Data was gathered through questionnaires and analyzed using the PLS-SEM method. Result: The findings revealed that system quality and service quality significantly influenced user satisfaction, whereas information quality, user satisfaction, organizational structure, and organizational environment positively impacted system usage. The results also showed that system usage and user satisfaction influenced net benefit. These results can be used to improve the system to match the government agencies’ expectations. Novelty: The novelty of this study lies in its research object which is an integrated system. This research provides insights for targeted improvements in technological, organizational, and human aspects of integrated system implementation.
Pengembangan Sumber Daya Manusia di RW 10 Kelurahan Meruya Utara Melalui Pelatihan Microsoft Office Setiono, Devit; Samidi, Samidi; Lusa, Sofian
Abditeknika Jurnal Pengabdian Masyarakat Vol. 2 No. 1 (2022): April 2022
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/abditeknika.v2i1.1010

Abstract

Di era kemajuan teknologi saat ini, keterampilan dalam menggunakan komputer sangat diperlukan, termasuk dalam bidang pemerintahan. Hampir semua kegiatan pemerintahan, mulai dari pembuatan dokumen sampai dengan pelaporan kegiatan sudah mulai menggunakan komputer agar lebih praktis dan efisien. Salah satu contonya adalah penggunaan Microsoft Office sebagai media pembuatan laporan kegiatan di tingkat kelurahan, namun yang menjadi kendala adalah belum mahirnya dalam pembuatan laporan menggunakan Microsft Office menjadikan adanya ketidakpuasan dalam proses pelayanan. Pelatihan keberlanjutan Microsoft Office yang meliputi Microsft word, Power Point dan Excel, ditujukan untuk membantu dalam proses penyelesaian permasalahan dalam pelaporan kegiatan. Pelatihan ini ditujukan untuk meningkatkan kemampuan para peserta dalam hal pengoperasian Microsoft office guna menunjang tugas dan kegiatan. Pada pelatihan ini menggunakan metode sosialisai, pelatihan secara intensif dan pendampingan serta evaluasi di akhir pelatihan. Hasil dari kegiatan ini adalah peserta lebih memahami dan semakin mahir dalam menggunakan Microsoft Office sebagai media pembuatan laporan kegiatan.
Analysis of Factors that Influence the Acceptance of Using Online Retail Applications: A Case Study of XYZ Wholesale and Retail Stores Inayah, Suci -; Sensuse, Dana Indra; Lusa, Sofian
Jurnal Sisfokom (Sistem Informasi dan Komputer) Vol. 13 No. 1 (2024): MARET
Publisher : ISB Atma Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32736/sisfokom.v13i1.2051

Abstract

E-commerce users in Indonesia continue to increase along with advances in digitalization. This causes a trend to occur where many offline shop entrepreneurs are responding to changes in consumer behavior by creating online shopping applications to maintain the existence of their business to be consistent with time progress. The purpose of this research is to find out what factors affect user acceptance of online retail applications used for online shopping at XYZ stores using the UTAUT2 acceptance model. In line with changes, case studies were conducted on grocery stores and retail stores that carried out digital innovation by creating online retail applications for their consumers. The research was conducted using a mixed method, data was collected through interviews with sources and using a questionnaire spread to 149 research sample consumers. The data processing technique uses PLS-SEM with SmartPLS tools. The research results show that 4 factors influence the use of online retail applications, including hedonic motivation, habit, behavioral intention, and application use. The results of this research can be used as material for management considerations to increase the excellence of the application so that user interest in online shopping using the application at XYZ store increases
Investigating E-Government Adoption: The Intention to Use MyASN Application by Indonesian National Civil Service Agency (NCSA) Aditya, Silfa Kurnia; Alfiani, Husna; Sensuse, Dana Indra; Lusa, Sofian; Putro, Prasetyo Adi Wibowo; Indriasari, Sofianti
Journal of Government and Civil Society Vol 8, No 1 (2024): Journal of Government and Civil Society (April)
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jgcs.v8i1.10890

Abstract

This study investigates the implementation of e-government initiatives in Indonesia, specifically focusing on the MyASN application designed for civil servants. Despite the introduction of MyASN, challenges persist in terms of user acceptance, and its complete utilization among civil servants throughout Indonesia is yet to be achieved. The primary goal of this research is to comprehensively identify the factors influencing the adoption of MyASN among civil servants using Unified Theory of Acceptance and Use of The Technology (UTAUT) conceptual model. The target population is respondents who use the MyASN application. The target population is respondents who use the MyASN application. This research obtained a total of 182 respondents who filled out the questionnaire via Google Forms, which were then analyzed using the Structural Equation Model (SEM) approach with SmartPLS software. The findings highlight that behavioral intention, performance expectation, and social influence are factors influencing users' intention to use the My-ASN application. On the other hand, effort expectancy and facilitating condition don’t affect users' intention and behavior in adopting MyASN. Furthermore, concerning moderating variables, only working experience and voluntariness of use influence user behavior, although their impacts are not very significant. Penelitian ini mengkaji terkait implementasi e-government di Indonesia, khususnya berfokus pada aplikasi MyASN yang dirancang untuk Aparatur Sipil Negara (ASN). Meskipun aplikasi MyASN ini telah disosialisasikan, namun pada implementasinya masih terdapat tantangan dalam penerimaan penggunanya dan pemanfaatannya yang belum maksimal di kalangan ASN di seluruh Indonesia. Tujuan utama dari penelitian ini adalah mengidentifikasi faktor apa saja yang mempengaruhi niat pengguna untuk menggunakan aplikasi MyASN menggunakan metode UTAUT (Unified Theory of Acceptance and Use of The Technology). Target populasi adalah responden yang menggunakan aplikasi MyASN. Penelitian ini memperoleh sebanyak 182 responden yang mengisi kuisioner melalui Google Forms, kemudian dilakukan analisis menggunakan pendekatan SEM (Structural Equation Model) dengan perangkat lunak SmartPLS. Temuan penelitian ini menjelaskan bahwa behavioral intention, performance expectation, dan social influence merupakan faktor yang mempengaruhi niat pengguna dalam menggunakan aplikasi My-ASN. Disisi lain, effort expectancy dan facilitating condition tidak mempengaruhi niat dan perilaku pengguna dalam mengadopsi MyASN. Selain itu, pada moderating varible, hanya working experience dan voluntariness of use yang mempengaruhi perilaku pengguna, meskipun dampaknya tidak terlalu signifikan.
Knowledge Management Success Factors for Indonesia Local Government: Case Study Pontianak City Government Irmayani, Irni; Editha Putri, Sabrina; Sensuse, Dana Indra; Lusa, Sofian; Safitri, Nadya; Elisabeth , Damayanti
Eduvest - Journal of Universal Studies Vol. 5 No. 12 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i12.52446

Abstract

In Indonesia's e-Government, knowledge management is one of mandatory indicators that must be implemented at both the central and local government levels. Unfortunately, the use of knowledge management in Indonesia's local government is still very lacking. This condition is reflected in the e-government management index score at the city level nationally in 2024, which only reached 2.03, categorized as sufficient. However, knowledge management is a crucial foundation for the development of public services and innovation in local government. The aim of this study is to identify the Critical Success Factors (CSF) for the implementation of knowledge management in the Pontianak City Government through survey and interview methods. Data analysis was conducted using Structural Equation Modeling-Partial Least Square, with knowledge management as the latent variable. The results of the study suggest that innovation, measurement, regulation and technology adoption have a significant positive impact on knowledge management implementation strategies in local government. Thes success factors are the used as guidelines for developing knowledge management strategies in the Pontianak City Government, and local government in general.
Knowledge Discovery System and Their Challenges in Property Company: A Systematic Literature Review Erisa Rizkyani; Dea Valentina; Jonathan Sofian Lusa; Nadya Safitri
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 9 No. 1 (2026): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v9i1.55838

Abstract

In the era of digital transformation and data-driven decision-making, property companies are increasingly challenged by the complexity of managing vast, diverse, and unstructured data. Knowledge Discovery Systems (KDS) have emerged as vital tools for extracting valuable insights to support strategic functions such as property valuation, market analysis, and urban planning. This paper aims to investigate the trends and challenges in implementing KDS in property companies through a Systematic Literature Review (SLR) using the PRISMA framework. A total of 23 relevant publications from 2020 to 2025 were reviewed. The study finds that KDS applications span from real estate price prediction using machine learning to knowledge representation using semantic models. However, the implementation of KDS still faces significant barriers such as limited interdisciplinary collaboration, poor data quality, domain-specific constraints, and resistance to technological adoption. The results of this review contribute to a better understanding of how KDS can be effectively utilized in the property sector. It also highlights the need for future research to improve system adaptability, model explainability, and integration with domain knowledge to foster more intelligent, data-driven organizations
Utilization of Artificial Intelligence in Government Hospital Information Systems: A Systematic Review Eva Hidayati, Isnina; Lusa, Sofian; Iriyanti, Iindra; Ramlan, Nurcholis; Indra Sensuse , Dana
Jurnal Impresi Indonesia Vol. 5 No. 2 (2026): Jurnal Impresi Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jii.v5i2.7588

Abstract

The use of Artificial Intelligence (AI) in healthcare continues to expand. Hospital Information Systems (HIS) play a crucial role in managing clinical and operational data within hospitals. With advancements in technology, the integration of AI into HIS is gaining increasing attention due to its potential to enhance efficiency, accuracy, and the overall quality of healthcare services. Currently, government hospitals face various challenges in delivering public health services, including lengthy administrative processes, limited medical personnel, and the growing need for faster, data-driven clinical decision-making. This study focuses on analyzing the role of AI in supporting HIS development in government hospitals, with the objective of improving efficiency, accuracy, and service quality. Using a Systematic Literature Review (SLR) approach, the study collects, evaluates, and analyzes recent literature on the application of AI within HIS in government hospitals, particularly in areas such as patient registration, diagnostic support, electronic medical record management, and digital triage systems. The expected outcome of this study is a more comprehensive understanding of how AI can improve hospital operational efficiency while enhancing the quality of patient experiences, especially within public healthcare contexts. In addition, the study identifies key challenges in implementing AI within HIS, including limited system interoperability, the need for stronger health data security and regulatory frameworks, and insufficient human resource readiness. Therefore, this research is expected to provide meaningful contributions to policymakers, system developers, and government hospitals in designing digital transformation strategies for public health services that are smarter, safer, and more patient-oriented.
Identifying Key Components of Knowledge Management Strategy in Government: A Systematic Literature Review Putri, Sabrina Editha; Irmayani, Irni; Sensuse, Dana Indra; Lusa, Sofian; Safitri, Nadya
Journal of Business, Social and Technology Vol. 7 No. 1 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jbt.v7i1.579

Abstract

Background: Amid digital transformation and the demand for adaptive public governance, Knowledge Management (KM) has become a strategic asset for government agencies. Previous studies have examined individual KM success factors—such as leadership, organizational culture, or technology readiness—yet most remain fragmented, case-specific, and lack an integrated strategic framework tailored to public sector governance. Objective: This study aims to identify key components and effective strategies for implementing KM in government organizations through a Systematic Literature Review (SLR) using the PRISMA 2020 framework. Methods: A total of 600 articles were screened from five leading scientific databases, resulting in 20 eligible studies for in-depth analysis. The review addresses two questions: (1) What are the key components of KM in government. (2) What strategies effectively support KM implementation in the public sector. Results: KM success in government rests on two interrelated domains: KM Foundation (leadership, organizational culture, structure, readiness, and technological infrastructure) and KM Solution (knowledge capture, sharing, discovery processes, regulatory mechanisms, and user-friendly systems). Nine strategic implementation areas were identified, including transformational leadership, human capital development, technology integration, performance alignment, and regulatory strengthening. Unlike prior studies that examined KM components separately, this research integrates fragmented findings into a structured and strategic framework combining foundational and operational dimensions. The study contributes theoretically by conceptualizing KM as a strategic governance capability and practically by offering policy-relevant guidance for strengthening adaptive, collaborative, and knowledge-driven public sector reform. Conclusion: An integrated and strategically aligned KM approach is essential for sustainable and effective public governance.
Co-Authors Abdullah, Puja Putri Aditya, Silfa Kurnia Alfiani, Husna Altino, Iqbal Caraka Anditama, Muhammad Rizky Andriansyah, Chandra Ansis, Ronny Aprilia, Relaci Ariani, Septi Assaf Arief, Assaf Azhari Rangkuti, Herry Baskoro, Aji Brillianto, Bramanti Cahyaningsih, Elin Dana Indra Sensuse Dea Valentina Devit Setiono Editha Putri, Sabrina Elisabeth , Damayanti Elisabeth, Damayanti Erisa Rizkyani Eva Hidayati, Isnina Farhan Fitriya, Ghina Hadjar, Siti Hamid, Ricky Bahari Handoko, Lutvianto Pebri Hudoarma, Fathurahman Ma'ruf Husain Husain Inayah, Suci - Indra Sensuse , Dana Indra Sensuse, Dana Indra, Muhammad Nadhirsyah Indriasari , Sofiyanti Indriasari, Sofianti Iriyanti, Iindra Irmayani, Irni Jallow , Fatoumatta Binta Jannah, Miskol Jasir, Khalid Khusnu Perdani, Mizana Kunto D.A , Himawan Kurnia Aditya, Silfa Masbudi, Handika Mutia Mayanda , Alia Nadya Safitri Nadya Safitri, Nadya Nur Chasanah Nur Chasanah Nurcholis Ramlan Nuswantara, Prasetya Gilang Pradipta, Dhea Junestya Prasetyo Adi Prasetyo Adi Wibowo, Prasetyo Adi Prastowo, Rahardito Dio Pratiwi, Maharani Eka Prima, Pudy Putri, Sabrina Editha Putro , Prasetyo Adi Wibowo Putro, Prasetyo Adi Wibowo Raafigustina, Try Annisa Ramadhan, Yudistira Richi R. Siregar, Jani Ridwan Afandi Rina Rahmawati, Rina Riri Satria Rizki Kurniawan, Rizki Rizky, Fajar Ruliputra, Ricky Nauvaldy Samidi Samidi, Samidi Saputro, Singgih Dwi Sensuse, Dana I. Sihombing , Boy Sandi Kritian Sinaga, Andri Parulian Sitompul, Sabar Sofiyanti Indriasari Sudarto, Reska Nugroho Tereuri, Shabrina Vinc, Richard Wibowo Putro, Prasetyo Adi Wibowo, Wahyu Setyawan Yaziji, Warda