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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik Indonesia Berdaya Journal of Research in Social Science and Humanities SENGKUNI Journal (Social Science and Humanities Studies) Jurnal Dehasen Untuk Negeri Triwikrama: Jurnal Ilmu Sosial Multidisciplinary Journals Social Sciences Journal Journal of Multidisciplinary Research Social Sciences Journal
Saputra, Harius Eko
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Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Journal : social sciences journal

 1 
An Analysis of the Implementation of Civil Servant Mutations, Rotations, and Promotions in the Regional Government of Bengkulu Province Permata, Syilva Dwi Intan; Lorita, Evi; Saputra, Harius Eko
Social Sciences Journal Vol. 1 No. 4 (2025): Agustus
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/soc.v1i4.285

Abstract

This study aims to analyze the implementation of civil servant mutation, rotation, and promotion policies within the Regional Government of Bengkulu Province, specifically in the Bureau of Governance and Public Welfare. Mutation, rotation, and promotion are key components of civil service management, aiming to optimize personnel distribution, develop competencies, and enhance employee motivation and performance. The study uses a qualitative approach with data collected through observation, in-depth interviews, and documentation. Informants included structural officials, functional officers, and staff who have undergone mutation or promotion. The theoretical framework refers to the Indonesian Civil Service Agency Regulation No. 5 of 2019, which outlines seven key indicators: competence, career pattern, employee mapping, talent pool, career development, performance and behavior evaluation, and organizational needs. The results show that while most processes adhere to the regulation, there are still several challenges, such as limited employee mapping data, mismatches between educational background and new positions, and lack of training prior to job transfer. Furthermore, non-technical factors such as personal connections and subjective considerations still influence placement decisions. These findings highlight the need to strengthen a merit-based system grounded in transparency and performance to build a professional and effective bureaucracy. This study is expected to contribute valuable insights for the Bengkulu Provincial Government in refining its civil servant mutation and promotion practices to be more fair, objective, and strategically aligned with organizational goals.
Work Discipline of Employees of the Library and Archives Service of Bengkulu Province Putri, Salsahbilah; Saputra, Harius Eko; Rikardo, Yanuar
Social Sciences Journal Vol. 1 No. 4 (2025): Agustus
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/soc.v1i4.291

Abstract

This study aims to analyze the level of work discipline among employees at the Library and Archives Service of Bengkulu Province and identify the influencing factors. Work discipline is a crucial component in achieving organizational goals, particularly in government institutions that provide public information and archival services. The research employed a descriptive qualitative approach with data collected through interviews, observations, and documentation. Informants consisted of institutional employees and library service users. The findings indicate that most employees demonstrate good discipline, especially in terms of attendance, compliance with regulations, and ethical behavior at work. However, some minor disciplinary issues were observed, such as the use of personal gadgets during working hours and loud conversations that disrupt the work environment. Factors affecting work discipline include leadership, electronic attendance systems, individual awareness, and the overall work environment. The study recommends continuous coaching, capacity-building for employees, and optimization of supervisory systems to enhance discipline and professionalism in the workplace.
The Influence Of Service Quality On Customer Satisfaction At Bank Bengkulu Main Branch Setyaningsih, Endang; Saputra, Harius Eko; Maryaningsih, Maryaningsih
Social Sciences Journal Vol. 2 No. 1 (2025): November
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/soc.v2i1.376

Abstract

This study aims to determine the influence of service quality on customer satisfaction at Bank Bengkulu Main Branch. The research employed a descriptive associative method, with data collected through questionnaires and documentation. The data were analyzed using simple linear regression to test the relationship between service quality (X) and customer satisfaction (Y). The sample consisted of 85 respondents who were customers of Bank Bengkulu Main Branch. The findings indicate a strong correlation between service quality and customer satisfaction, with an R value of 0.744 or 74.4%. The t-test results confirmed that service quality has a significant effect on customer satisfaction. Therefore, improving service quality is a crucial factor in enhancing customer satisfaction at Bank Bengkulu.
The Influence Of Health Service Quality On The Satisfaction Level Of BPJS Patients At Cahaya Negeri Health Center Irawan, Sendi Iklas Dede; Lorita , Evi; Saputra, Harius Eko
Social Sciences Journal Vol. 2 No. 1 (2025): November
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/soc.v2i1.378

Abstract

This study aims to determine the influence of health service quality on the satisfaction levels of BPJS patients at Cahaya Negeri Health Center. The research employs a quantitative descriptive method, with data collected through questionnaires and documentation. The data analysis techniques include descriptive analysis, Product Moment correlation, simple linear regression, and hypothesis testing using the Determination Test (r²) and t-test. The findings indicate a very strong correlation between health service quality and patient satisfaction, with the influence value reaching 84.9%. This result demonstrates that the better the quality of health services provided, the higher the level of satisfaction among BPJS patients.
Co-Authors Agustin, Ade Amalik, Davika Amin, Bando Anjani, Nengsi Putri Antonio Imanda, Antonio Apriani, Insira Aprianti, Resi Dwi Aprilia, Wulan C. Kader , Bando Amin C. Kader, Bando Amin Dahlia Dahlia Desti Rohmatullah Endang Setyaningsih Evi Lorita, Evi Fitri Anggraini, Fitri Handayani, Dewi Mariska Ihsan, Alhapis Imanda , Antonio Imanda, Antonia Irawan, Sendi Iklas Dede IS, Tuti Handayani Jennifer, Cinthya Kader, Bando Amin C Kader, Bando Amin C. Larasati, Jesica Fitria Lorita , Evi Maryaningsih, Maryaningsih Mustika, Wella Mustika, Yola Nova Nova Permata, Syilva Dwi Intan Prima Astuti Handayani Purnama, Bimas Endo Putri, Salsahbilah Putria, Nelsa Septian Rikardo, Yanuar Sahara, Sherly Marta Sanora, Endah Saputra, Maryaningsih Sariningsih, Marida Sianturi, Mega Wati Sintia, Nopa Sulisman, Readi Sumantri, Muhammad Oky Wansyah, Agistio YANTO YANTO Yolani, Lendra Yuni Permata Sari, Yuni Permata Yusuarsono, Yusuarsono