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The Impact of Implementing the Standard Inpatient Class (KRIS) on Service Quality and Patient Satisfaction Levels Novitasari, Desi; Ngabito, Yolanda
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 10, No 2 (2025): September
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30604/jika.v10i2.3289

Penelitian ini bertujuan untuk menganalisis dampak penerapan Kelas Standar Rawat Inap (KRIS) terhadap mutu pelayanan dan kepuasan pasien di Rumah Sakit Umum Daerah Toto Kabila Kabupaten Bone Bolango. Latar belakang penelitian adalah meningkatnya ketidakpuasan pasien rawat inap di Provinsi Gorontalo dari 30% pada tahun 2022 menjadi 35% pada tahun 2024. Penelitian ini menggunakan desain kuantitatif potong lintang dengan sampel pasien BPJS yang dirawat minimal dua hari di ruang KRIS, dipilih secara purposive sampling. Instrumen penelitian adalah kuesioner SERVQUAL yang meliputi dimensi bukti fisik, keandalan, daya tanggap, jaminan, dan empati. Analisis data dilakukan secara deskriptif dan uji regresi bivariat. Hasil penelitian menunjukkan bahwa penerapan KRIS meningkatkan kenyamanan pasien terkait kebersihan, kerapian, dan rasa aman, meskipun keterbatasan fasilitas dan jumlah tempat tidur masih menjadi kendala. Tingkat kepuasan pasien relatif tinggi terutama pada aspek keramahan tenaga medis dan kejelasan informasi pelayanan. Penelitian ini menekankan pentingnya pemenuhan infrastruktur dan evaluasi berkelanjutan agar KRIS dapat meningkatkan kualitas pelayanan rumah sakit daerah secara optimal.

Description of the Implementation of Interpersonal Communication between Registration Officers and Elderly Patients at the Outpatient Registration Area of Hospital X Novitasari, Desi; Suhenda, Andi; Priyadi, Gugun; Mjutaqin, Ateng
Media Informasi Vol. 21 No. 3 (2025): October
Publisher : Poltekkes Kemenkes Tasikmalaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37160/mijournal.v22i3.1124

Background: A hospital is a healthcare facility that provides emergency, inpatient, and outpatient services. Before receiving outpatient services, patients must first register at the outpatient registration counter. Communication between the registration officer and the patient is crucial to understanding the patient's needs and complaints. Interpersonal communication is verbal and nonverbal communication that mutually influences the perception of the other person. The effectiveness of interpersonal communication is characterized by openness, support, a positive attitude, empathy, and equality. This is especially important for elderly patients who often experience physical and psychological decline. This study aims to describe the implementation of interpersonal communication between registration officers and elderly patients at the outpatient Registration Area of Hospital X. Methods: This research used a qualitative method with a case study design. Data collection was conducted through observation, interviews, and documentation, using a purposive sampling technique for informants. Results: The research results show that interpersonal communication between registration staff and elderly patients, in terms of positive attitudes, empathy, and equality, is already well-functioning. However, openness and support are still less effective, as registration services are conducted daily as a routine, leading staff to prioritize efficiency. Meanwhile, support remains spontaneous and has not yet become a habit. Conclusion: Interpersonal communication between registration staff and elderly patients is generally good, particularly in terms of positive attitudes, empathy, and equality. However, openness and support still need improvement

Strategi Strategi Kepala Sekolah dalam Mengelola Konflik Antar Guru di SMKS Bina Mandiri Gorontalo Novitasari, Desi; Fatimatuzzahra, Fatimatuzzahra; Salamun, Salamun; Aziz, Abdul
ALSYS Vol 5 No 6 (2025): NOVEMBER
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/alsys.v5i6.7660

This study aims to examine the principal’s strategies in managing inter-teacher conflict at SMKS Bina Mandiri Gorontalo, based on the limited research regarding school leadership roles in conflict management within vocational education settings. Effective conflict resolution plays a critical role in fostering a harmonious and collaborative work environment. A qualitative descriptive method was employed, with data collected through in-depth interviews with the principal and three teachers selected using purposive sampling. Thematic analysis was used to identify patterns in conflict resolution strategies. The findings reveal that inter-teacher conflicts are generally triggered by differences in teaching methods, miscommunication, and imbalances in task distribution. The principal adopted mediation and participatory approaches, including deliberation, open dialogue, self-reflection, and fair and transparent decision-making. These strategies were positively received by the teachers, as they contributed to improving working relationships and enhancing team synergy. The main conclusion of this study is that successful conflict resolution is significantly influenced by the principal’s emotional intelligence and dialogical competence. These findings contribute to the literature on human resource management in education and offer practical recommendations for school principals to strengthen interpersonal communication and build a supportive and conducive work environment.

The Board Gender Diversity, Independent Commissioners, Size of Commissioners Board, and Inventory Intensity on Tax Aggressiveness Novitasari, Desi; Hidayati, Wahyu Nurul
EAJ (Economic and Accounting Journal) Vol. 5 No. 3 (2022): EAJ (Economics and Accounting Journal)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/eaj.v5i3.y2022.p261-271

This study aims to empirically prove the effect of the gender diversity of the board, independent commissioners, size of the board of commissioners, and inventory intensity on tax aggressiveness. The independent variables used in this study are gender diversity of the board, independent commissioners, size of the board of commissioners, and inventory intensity. In contrast, the dependent variable is tax aggressiveness. The population in this study are companies in the property, real estate, and building construction sectors listed on the Indonesia Stock Exchange for 2017-2021. The sample selection method used purposive sampling; based on this method, 31 companies were obtained. The data used in this research is secondary data in the form of annual financial reports. The data analysis method used is descriptive statistics, classical assumption test, and panel data regression test using statistical calculations with the application of Eviews version 10. The study results show that gender diversity on the board does not affect tax aggressiveness. Independent commissioners have a positive effect on tax aggressiveness. The size of the board of commissioners has a positive effect on tax aggressiveness. Inventory intensity has a positive effect on tax aggressiveness. Gender diversity of the board, independent commissioners, size of the board of commissioners, and inventory intensity significantly affect tax aggressiveness.

Factors Associated with Delays in Services for General Policy Outpatient Patients at The Registration Lock of The Nuhon Health Center, Banggai District Year 2023 Novitasari, Desi
West Science Interdisciplinary Studies Vol. 2 No. 07 (2024): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v2i07.1060

Delays in patient services are generally often found in health facilities, both hospitals and community health centers. One of the community health centers in Banggai Regency which still often experiences problems with delays in patient service is the Nuhon Community Health Center. This health center, which is located in the Nuhon District area, serves outpatients in several polyclinics, one of which is the general polyclinic. One of the hopes of patients when visiting health facilities is that they don't have to wait long to get service, but there are still many statements from patients who complain about delays in service at the registration counter. This study aims to determine the factors associated with delays in general poly outpatient services at the Public Health Center Registration CounterNuhon, Nuhon District, Banggai Regency in 2023. This research is an analytical survey research with a type approachcross-sectional, by taking samples by accidental sampling with a total sample of 130 people. The statistical test used is Chi square to see the relationship between service delays and the performance of registration counter staff and facilities. The results of this study indicate that there is a relationship between the performance of the registration counter staff, facilities and delays in providing services to general poly outpatients at the Nohon Health Center Registration Counter, Nuhon District, Banggai Regency and the value of health workers isp =0.000 while the means have a relationship with a value of p = 0.000. Therefore, it is necessary to improve the performance of health workers and provide supporting facilities in the health service process.

LANGKAH-LANGKAH PENGEMBANGAN GAME EDUKASI BERBASIS SAC MATERI PANCASILA SEBAGAI NILAI KEHIDUPAN Melisa, Lia; Novitasari, Desi; Maharani, Dewi Putri
Cendikia: Jurnal Pendidikan dan Pengajaran Vol. 2 No. 7 (2024): Cendikia: Jurnal Pendidikan dan Pengajaran
Publisher : Cendikia: Jurnal Pendidikan dan Pengajaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.572349/cendikia.v2i7.2081

Penelitian ini bertujuan untuk mendeskripsikan langkah-langkah pengembangan media game edukasi berbasis SAC (smart Apps creator) pada materi pancasila sebagai nilai kehidupan. Jenis penelitian yang digunakan adalah Research And Development yang bertujuan untuk mengembangkan dan menghasilkan suatu produk. Desain pengembangan yaitu menggunakan desain model ADDIE yang terdiri dari 5 tahap yaitu: analysis, desai, development, implementation dan evaluation. Adapun spesifikasi produk yang dikembangkan yaitu 1) sebuah produk yang dikemas dalam aplikasi android untuk siswa dan guru serta aplikasi laptop untuk guru. 2) software bisa didownload menggunakan link yang di share dengan kapasitas ruang kurang lebih 25 mb. 3) game edukasi dilengkapi teks, gambar, animasi, audio, vidio.

Effectiveness of Telenursing in the Management of Type 2 Diabetes Mellitus in the Elderly: A Scoping Review Dua, Agnes Epiphania; Novitasari, Desi; Lam, Fadila; irawan, Faisal Adi; Nasifah, Ike Ayunda; Maulana, Jimni; Milaningrum, ⁠Kartika; Badriah, Lailatul; Fernandez, Maria Jia; Rahayu, Ninik Dwi; Indarwati, Retno
Indonesian Journal of Global Health Research Vol 7 No 3 (2025): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v7i3.5911

Type 2 Diabetes Mellitus (T2DM) results from insulin resistance and is linked to obesity, which accounts for 80% of diabetes cases. The elderly are particularly vulnerable, facing high treatment costs and self-care challenges, including blood sugar monitoring and diet adherence. Complications include hypoglycemia, neuropathy, and cardiovascular diseases. Telenursing is a promising intervention that enhances adherence and provides remote education. However, further research is needed to assess its long-term effectiveness. Objective: this study aims to assess the effectiveness of telenursing in managing type 2 diabetes mellitus in the elderly. Method: This scoping review follows the PRISMA-ScR guidelines, analyzing studies from ProQuest, PubMed, and Scopus. Inclusion criteria focused on studies evaluating the impact of telenursing on elderly patients with T2DM using quantitative or mixed-method approaches. Results: From 716 screened articles, seven met the inclusion criteria. Most studies were conducted in Iran, Saudi Arabia, and Slovenia, with one multinational study involving ten countries. Six studies employed quantitative methodologies, including randomized controlled trials and clinical studies. Findings indicate that telenursing significantly improves medication adherence, blood glucose control, and self-management. It reduces the need for in-person visits and enhances patient education, leading to better glycemic control and lower complication risks. Conclusions: Telenursing proves to be an effective approach for managing T2DM in the elderly, promoting adherence and self-care while reducing healthcare facility visits. Further research is required to evaluate its long-term sustainability and effectiveness.

Factors Associated with Delays in Services for General Policy Outpatient Patients at The Registration Lock of The Nuhon Health Center, Banggai District Year 2023 Novitasari, Desi
West Science Interdisciplinary Studies Vol. 2 No. 07 (2024): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v2i07.1060

Delays in patient services are generally often found in health facilities, both hospitals and community health centers. One of the community health centers in Banggai Regency which still often experiences problems with delays in patient service is the Nuhon Community Health Center. This health center, which is located in the Nuhon District area, serves outpatients in several polyclinics, one of which is the general polyclinic. One of the hopes of patients when visiting health facilities is that they don't have to wait long to get service, but there are still many statements from patients who complain about delays in service at the registration counter. This study aims to determine the factors associated with delays in general poly outpatient services at the Public Health Center Registration CounterNuhon, Nuhon District, Banggai Regency in 2023. This research is an analytical survey research with a type approachcross-sectional, by taking samples by accidental sampling with a total sample of 130 people. The statistical test used is Chi square to see the relationship between service delays and the performance of registration counter staff and facilities. The results of this study indicate that there is a relationship between the performance of the registration counter staff, facilities and delays in providing services to general poly outpatients at the Nohon Health Center Registration Counter, Nuhon District, Banggai Regency and the value of health workers isp =0.000 while the means have a relationship with a value of p = 0.000. Therefore, it is necessary to improve the performance of health workers and provide supporting facilities in the health service process.

Pemanfaatan E-Commerce Sebagai Alat Untuk Mengembangkan Minat Berwirausaha Pada Siswa Smk Dimasa Pandemi Covid 19 Novitasari, Desi; Sari, Diana; Wijanarko, Hanif; Ruhiyat, Ilyas; Junita, Leni Marlina
Prosiding Dedikasi: Pengabdian Mahasiswa Kepada Masyarakat Vol. 1 No. 1 (2021): PROSIDING DEDIKASI OKTOBER
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Title in English. The Student Service to the Community (PMKM) is a form of the responsibility of a student after completing a study assignment on college to transfer, transform, and apply knowledge from within the college to the community. To realize this, Pamulang University students took the initiative to carry out PMKM activities with the theme Utilizing E-Commerce as a Tool to Develop Entrepreneurial Interest in Vocational Schools. The purpose of this PMKM is to motivate students of SMK Harapan Raya Jakarta to foster their interest in entrepreneurship through e-commerce during the Covid 19 pandemic. Activities are carried out using lecture, discussion, and question and answer methods. After participating in this activity, participants with different backgrounds are expected to be able to set up businesses to help the government in creating jobs, and move the wheels of the Indonesian economy which had grown negatively due to the Covid 19 pandemic. Keywords: PMKM, Entrepreneurship, E Commerce, Students, Pandemic.

Urgensi Menyimak Intensif Pada Kurikulum Merdeka di Kalangan Pelajar Novitasari, Desi; Zilla, Natasya Erdina; Pramesti, Rindu Ajeng; Hasanudin, Cahyo
Jubah Raja : Jurnal Bahasa, Sastra, Dan Pengajaran Vol. 2 No. 2 (2023): November 2023
Publisher : IKIP PGRI Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30734/jr.v2i2.3907

abstrak—Menyimak intensif dapat diartikan sebagai bentuk menyimak yang melibatkan ketekunan , perhatian, serta ketelitian. Sehingga penyimak memahami secara luas. Penelitian ini bertujuan agar memahami urgensi menyimak intensif pada kurikulum merdeka di kalangan pelajar. Metode yang digunakan merupakan metode library research, dengan menggunaan data sekunder, teknik penelitian berupa teknik simak, libat dan catat, sementara jenis validasi menggunakan teknik triangulasi. Hasil penelitian ini adalah menyimak intensif pada kurikulum merdeka di kalangan pelajar memiliki peran penting seperti: 1) meningkatkan kemampuan menyimak intensif 2) peningkatan pemahaman terhadap materi pembelajaran 3) peningkatan konsentrasi dan fokus 4) pengembangan kemampuan analisis 5) peningkatan kemampuan berbicara dan berkomunikasi. Simpulan dari penelitian ini yaitu terdapat 5 upaya urgensi menyimak intensif pada kurikulum merdeka di kalangan pelajar.Kata kunci—Kurikulum Merdeka, Menyimak Intensif, PelajarAbstract— Intensive listening can be interpreted as a form of listening that involves diligence, attention, and thoroughness. So that listeners understand widely. This study aims to understand the urgency of intensive listening to the independent curriculum among students. The method used is a library research method, using secondary data, research techniques in the form of listening, engaging and recording techniques, while the type of validation uses triangulation techniques. The results of this study are intensive listening to the independent curriculum among students has an important role such as: 1) improving intensive listening skills 2) increasing understanding of learning material 3) increasing concentration and focus 4) developing analytical skills 5) improving speaking and communication skills. The conclusion of this study is that there are 5 urgent efforts to listen intensively to the independent curriculum among students.Keywords— Independent Curriculum, Intensive Listening, For Students

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